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Consumers’ Brand Ownership and Engagement with Brand-related Social Media Content

Year 2020, Volume: 10 Issue: 20, 39 - 50, 30.04.2020

Abstract

Online social networks have become an important element of consumers’ daily communication patterns. As a result of online social networks’ immense popularity, marketing communication scholars have started focusing on brand-related activities on social media to provide insights and future directors for marketers about the existing and potential trends. As consumers spend more time on social media, engagement with brand-related social media contents intensifies. The current study aims to explore how brand ownership impacts on content consumption, contribution and creation patterns of Instagram users. The study also explores how these patterns influences uses and gratifications Instagram users derive from involving in content-related practices. Findings revealed brand ownership determined content consumption, content contribution and content creation on Instagram. The ß coefficients indicate the highest relationship between brand ownership and content creation (ß= ,462, t=5.569, p=,000), followed by the relation between brand ownership and content contribution (ß= ,444, t=8.081, p=,000) and content consumption (ß= ,296, t=4.504, p=,000). Contributions and implications of the research and findings are discussed at the last part of the study.

References

  • Bae, Y. H., Woo, J.W., & Hough, M. (2016). Uses and gratifications of digital signage and relationship with user interface. Journal of International Consumer Marketing, 28(5), 323 331. Bartsch, F., Diamantopoulos, A., Paparoidamis, N.G., & Chumpitaz, R. (2016). Global brand ownership: The mediating roles of customer attitudes and brand identification. Journal of Consumer Research, 69(9), 3629-3635. Belk, R. (1988). Possessions and the extended self. Journal of Consumer Research, 15, 139-168. Berthon, P.R., Pitt, L.F., & Campbell, C. (2008) Ad lib: when customers create the ad. California Management Review, 50(4), 6–30. Boyd, D. (2008) Why youth (heart) social network sites: the role of networked publics in teenage social life. In Buckingham, D. (ed.) Youth, Identity, and Digital Media (PP. 119-142). Cambridge, MA: MIT Press. Bronner, F., & de Hoog, R. (2010) Vacationers and eWOM: who posts, and why, where and what. Journal of Travel Research, 50(1), 15–26. Chang, B., Lee, S., & Kim, B. (2006). Exploring factors affecting the adoption and continuance of online games among college students in South Korea. New Media & Society, 8(2), 295-319. Chang, H., Kwak, H., Puzakova, M., Park, J., & Smit, E.G. (2015). It’s no longer mine: The role of brand ownership and advertising in cross-border brand acquisitions. International Journal of Advertising, 34(4), 593-620. Cheung, C. M. K., Chiu, P. Y. & Lee, M. K. O. (2010). Online social networks: Why do “we” use Facebook? Computers in Human Behavior, 27(4), 1337-1343. Chou, M., & Liu, C. (2016). Mobile instant messengers and middle aged and elderly adults in Taiwan: Uses and gratifications. International Journal of Human-Computer Interaction, 32(11), 835-846. Cova, B. & Pace, S. (2006) Brand community of convenience products: new form customer empowerment – the case ‘my Nutella The Community’. European Journal of Marketing, 40, 1087–2005. Dholakia, R.P., Bagozzi, U.M., & Klein Pearo, L.K. (2004) A social influence model of consumer participation in network- and small-group-based virtual communities. International Journal of Research in Marketing, 21(3), 241–263. Fu, G., Ding, J., & Qu, R. (2007). Ownership effects in consumers ’ brand extension evaluations. Brand Management, 16(4), 221-233. Goldsmith, R.E., & Horowitz, D. (2006) Measuring motivations for online opinion seeking. Journal of Interactive Advertising, 6(2). http://jiad.org/article76 Accessed 26 November 2019. Isaksen, K. & Roper, S. (2016). Brand ownership as a central component of adolescent self esteem: The development of a new self-esteem scale. Psychology & Marketing, 33(8), 646 663. Jenkins, H. (2015). Participatory culture in a networked era: A conversation on youth, learning, commerce and politics. Polity. Katz, E., Blumler, J. G., & Gurevitch, M. (1974). Utilization of mass communication by the individual. In J. G. Blumler, & E. Katz (Eds.), The uses of mass communications: Current perspectives on gratifications research (pp.19–32). Beverly Hills: Sage. Kaye, B. K. (1998). Uses and gratifications of the World Wide Web: From couch potato to web potato. The New Jersey Journal of Communication, 6(1), 21-40. Kim, Y., Kim, Y., Wang, Y., & Lee, N.Y. (2016). Uses and gratifications, journalists’ Twitter use nd relational satisfaction with the public. Journal of Broadcasting & Electronic Media, (60)3, 503-526. Kotler, P. (1997). Marketing management (7th edition). Upper Saddle River, NJ Prentice Hall. Lee, E., Lee, J., Moon, J.H. & Sung, Y. (2015). Pictures speak louder than words: Motivations for using Instagram. Cyberpsychology, Behavior and Social Networking, 18(9), 552-556. Liu, X., Burns, A.C., & Hou, Y. (2017). An investigation of brand-related user-generated content on Twitter. Journal of Advertising, 46(2), 236-247. LaRose, R. & Eastin, M. S. (2004). A social cognitive theory of Internet uses and gratifications: toward a new model of media attendance. Journal of Broadcasting & Electronic Media, 48(3), 358-377. Lukyanenko, R., Wiersma, Y., Huber, B., Parsons, J., Wachinger, G., & Meldt, R. (2015). Representing crowd knowledge: Guidelines for conceptual modeling of user-generated content. Journal of the Association for Information Systems, 18(4), 297-339. Muntinga, D., Moorman, M. & Smit, E.G. (2011). Introducing COBRAs: Exploring motivations for brand-related social media use. International Journal of Advertising, 30(1), 13-46. Papacharissi, Z., & Rubin, A. M. (2000). Predictors of Internet use. Journal of Broadcasting & Electronic Media, 44, 175-196. PEW Research Center. (2018). Social media use in 2018. http://www.pewinternet.org/2018/03/01/social-media-use-in-2018/ Accessed 04 December 2018. Pierce, J.L., Kostova, T., & and Dirks, K.T. (2001). Toward a theory of psychological ownership in organizations. Academy of Management Review 26(2), 298-310. Pierce, J.L., Kostova, T., & and Dirks, K.T. (2003). The state of psychological ownership: Integratin and extending a century of research. Review of General Psychology, 7(1), 84 107. Popp, B., Woratschek, H. & Roth, S. (2008) Motives for participation in virtual brand communities. Proceedings of the 37th EMAC Conference, Brighton, UK. Quinn, K. (2016). Why we share: A uses and gratifications approach to privacy regulation in social media use. Journal of Broadcasting & Electronic Media, 60(1), 61-86. Ramirez, E., Gau, R., Hadjimarcou, J., & Xu, Z. (2018). User-generated content as word-of mouth. Journal of Marketing Theory & Practice, 26(1-2), 90-98. Richins, M. L. (1994). Special possessions and the expression of material values. Journal of Consumer Research, 21, 522-533. Sarovic, A. (2016). The uses and gratifications theory (in the case of House Music). New Sound: International Magazine for Music, 47, 87-98. Sangwan, S. (2005) Virtual community success: a uses and gratifications perspective. Proceedings of the 38th Annual Hawaii International Conference on System Sciences. Big Island, Hawaii. Schindler, R.M. & Bickart, B. (2005) Published word of mouth: referable, consumer generated information on the internet. In Haugtvedt, C.P., Machleit, K.A. & Yalch, R.F. (eds) Online consumer psychology; understanding and influencing consumer behavior in the virtual world (pp. 35-62). Mahwah, NJ: Lawrence Erlbaum Associates. Shade, D.D., Kornfield, S., & Beth Oliver, M. (2015). The uses and gratifications of media migration: Investigating the activities, motivations and predictors of migration behaviors originating in entertainment television. Journal of Broadcasting & Electronic Media, 59(2), 318-341. Shao, G. (2009). Understanding the appeal of user-generated media: a uses and gratifications perspective. Internet Research, 19(1), 7–25. Skinner, H. (2018). Who really creates the place brand? Considering the role of user generated content in creating and communicating a place identity. Communication & Society, 31(4), 9-25. Stafford, T. F., Stafford, M. R. & Schkade, L. L. (2004). Determining uses and gratifications for the Internet. Decision Sciences, 35(2), 259-288. Villanueva, J., Yoo, S., & Hanssens, D. M. (2008). The impact of marketing-induced versus word of-mouth customer acquisition on customer equity growth. Journal of Marketing Research, 45, 48–59. We Are Social. (2018). Global digital report 2018. https://digitalreport.wearesocial.com/ Accessed 12 December 2018 Zeng, M.A., Dennstedt, B., & Koller, H. (2016). Democratizing journalism: How user generated content and user communities affect publishers’ business models. Creativity and Innovation Management, 25(4), 536-551.
Year 2020, Volume: 10 Issue: 20, 39 - 50, 30.04.2020

Abstract

References

  • Bae, Y. H., Woo, J.W., & Hough, M. (2016). Uses and gratifications of digital signage and relationship with user interface. Journal of International Consumer Marketing, 28(5), 323 331. Bartsch, F., Diamantopoulos, A., Paparoidamis, N.G., & Chumpitaz, R. (2016). Global brand ownership: The mediating roles of customer attitudes and brand identification. Journal of Consumer Research, 69(9), 3629-3635. Belk, R. (1988). Possessions and the extended self. Journal of Consumer Research, 15, 139-168. Berthon, P.R., Pitt, L.F., & Campbell, C. (2008) Ad lib: when customers create the ad. California Management Review, 50(4), 6–30. Boyd, D. (2008) Why youth (heart) social network sites: the role of networked publics in teenage social life. In Buckingham, D. (ed.) Youth, Identity, and Digital Media (PP. 119-142). Cambridge, MA: MIT Press. Bronner, F., & de Hoog, R. (2010) Vacationers and eWOM: who posts, and why, where and what. Journal of Travel Research, 50(1), 15–26. Chang, B., Lee, S., & Kim, B. (2006). Exploring factors affecting the adoption and continuance of online games among college students in South Korea. New Media & Society, 8(2), 295-319. Chang, H., Kwak, H., Puzakova, M., Park, J., & Smit, E.G. (2015). It’s no longer mine: The role of brand ownership and advertising in cross-border brand acquisitions. International Journal of Advertising, 34(4), 593-620. Cheung, C. M. K., Chiu, P. Y. & Lee, M. K. O. (2010). Online social networks: Why do “we” use Facebook? Computers in Human Behavior, 27(4), 1337-1343. Chou, M., & Liu, C. (2016). Mobile instant messengers and middle aged and elderly adults in Taiwan: Uses and gratifications. International Journal of Human-Computer Interaction, 32(11), 835-846. Cova, B. & Pace, S. (2006) Brand community of convenience products: new form customer empowerment – the case ‘my Nutella The Community’. European Journal of Marketing, 40, 1087–2005. Dholakia, R.P., Bagozzi, U.M., & Klein Pearo, L.K. (2004) A social influence model of consumer participation in network- and small-group-based virtual communities. International Journal of Research in Marketing, 21(3), 241–263. Fu, G., Ding, J., & Qu, R. (2007). Ownership effects in consumers ’ brand extension evaluations. Brand Management, 16(4), 221-233. Goldsmith, R.E., & Horowitz, D. (2006) Measuring motivations for online opinion seeking. Journal of Interactive Advertising, 6(2). http://jiad.org/article76 Accessed 26 November 2019. Isaksen, K. & Roper, S. (2016). Brand ownership as a central component of adolescent self esteem: The development of a new self-esteem scale. Psychology & Marketing, 33(8), 646 663. Jenkins, H. (2015). Participatory culture in a networked era: A conversation on youth, learning, commerce and politics. Polity. Katz, E., Blumler, J. G., & Gurevitch, M. (1974). Utilization of mass communication by the individual. In J. G. Blumler, & E. Katz (Eds.), The uses of mass communications: Current perspectives on gratifications research (pp.19–32). Beverly Hills: Sage. Kaye, B. K. (1998). Uses and gratifications of the World Wide Web: From couch potato to web potato. The New Jersey Journal of Communication, 6(1), 21-40. Kim, Y., Kim, Y., Wang, Y., & Lee, N.Y. (2016). Uses and gratifications, journalists’ Twitter use nd relational satisfaction with the public. Journal of Broadcasting & Electronic Media, (60)3, 503-526. Kotler, P. (1997). Marketing management (7th edition). Upper Saddle River, NJ Prentice Hall. Lee, E., Lee, J., Moon, J.H. & Sung, Y. (2015). Pictures speak louder than words: Motivations for using Instagram. Cyberpsychology, Behavior and Social Networking, 18(9), 552-556. Liu, X., Burns, A.C., & Hou, Y. (2017). An investigation of brand-related user-generated content on Twitter. Journal of Advertising, 46(2), 236-247. LaRose, R. & Eastin, M. S. (2004). A social cognitive theory of Internet uses and gratifications: toward a new model of media attendance. Journal of Broadcasting & Electronic Media, 48(3), 358-377. Lukyanenko, R., Wiersma, Y., Huber, B., Parsons, J., Wachinger, G., & Meldt, R. (2015). Representing crowd knowledge: Guidelines for conceptual modeling of user-generated content. Journal of the Association for Information Systems, 18(4), 297-339. Muntinga, D., Moorman, M. & Smit, E.G. (2011). Introducing COBRAs: Exploring motivations for brand-related social media use. International Journal of Advertising, 30(1), 13-46. Papacharissi, Z., & Rubin, A. M. (2000). Predictors of Internet use. Journal of Broadcasting & Electronic Media, 44, 175-196. PEW Research Center. (2018). Social media use in 2018. http://www.pewinternet.org/2018/03/01/social-media-use-in-2018/ Accessed 04 December 2018. Pierce, J.L., Kostova, T., & and Dirks, K.T. (2001). Toward a theory of psychological ownership in organizations. Academy of Management Review 26(2), 298-310. Pierce, J.L., Kostova, T., & and Dirks, K.T. (2003). The state of psychological ownership: Integratin and extending a century of research. Review of General Psychology, 7(1), 84 107. Popp, B., Woratschek, H. & Roth, S. (2008) Motives for participation in virtual brand communities. Proceedings of the 37th EMAC Conference, Brighton, UK. Quinn, K. (2016). Why we share: A uses and gratifications approach to privacy regulation in social media use. Journal of Broadcasting & Electronic Media, 60(1), 61-86. Ramirez, E., Gau, R., Hadjimarcou, J., & Xu, Z. (2018). User-generated content as word-of mouth. Journal of Marketing Theory & Practice, 26(1-2), 90-98. Richins, M. L. (1994). Special possessions and the expression of material values. Journal of Consumer Research, 21, 522-533. Sarovic, A. (2016). The uses and gratifications theory (in the case of House Music). New Sound: International Magazine for Music, 47, 87-98. Sangwan, S. (2005) Virtual community success: a uses and gratifications perspective. Proceedings of the 38th Annual Hawaii International Conference on System Sciences. Big Island, Hawaii. Schindler, R.M. & Bickart, B. (2005) Published word of mouth: referable, consumer generated information on the internet. In Haugtvedt, C.P., Machleit, K.A. & Yalch, R.F. (eds) Online consumer psychology; understanding and influencing consumer behavior in the virtual world (pp. 35-62). Mahwah, NJ: Lawrence Erlbaum Associates. Shade, D.D., Kornfield, S., & Beth Oliver, M. (2015). The uses and gratifications of media migration: Investigating the activities, motivations and predictors of migration behaviors originating in entertainment television. Journal of Broadcasting & Electronic Media, 59(2), 318-341. Shao, G. (2009). Understanding the appeal of user-generated media: a uses and gratifications perspective. Internet Research, 19(1), 7–25. Skinner, H. (2018). Who really creates the place brand? Considering the role of user generated content in creating and communicating a place identity. Communication & Society, 31(4), 9-25. Stafford, T. F., Stafford, M. R. & Schkade, L. L. (2004). Determining uses and gratifications for the Internet. Decision Sciences, 35(2), 259-288. Villanueva, J., Yoo, S., & Hanssens, D. M. (2008). The impact of marketing-induced versus word of-mouth customer acquisition on customer equity growth. Journal of Marketing Research, 45, 48–59. We Are Social. (2018). Global digital report 2018. https://digitalreport.wearesocial.com/ Accessed 12 December 2018 Zeng, M.A., Dennstedt, B., & Koller, H. (2016). Democratizing journalism: How user generated content and user communities affect publishers’ business models. Creativity and Innovation Management, 25(4), 536-551.
There are 1 citations in total.

Details

Primary Language English
Journal Section Makaleler
Authors

Vehbi Gorgulu 0000-0001-6248-7289

Mehmet Guruz 0000-0002-2254-9972

Publication Date April 30, 2020
Submission Date February 23, 2020
Published in Issue Year 2020 Volume: 10 Issue: 20

Cite

APA Gorgulu, V., & Guruz, M. (2020). Consumers’ Brand Ownership and Engagement with Brand-related Social Media Content. Yalova Sosyal Bilimler Dergisi, 10(20), 39-50.
AMA Gorgulu V, Guruz M. Consumers’ Brand Ownership and Engagement with Brand-related Social Media Content. YSBD. April 2020;10(20):39-50.
Chicago Gorgulu, Vehbi, and Mehmet Guruz. “Consumers’ Brand Ownership and Engagement With Brand-Related Social Media Content”. Yalova Sosyal Bilimler Dergisi 10, no. 20 (April 2020): 39-50.
EndNote Gorgulu V, Guruz M (April 1, 2020) Consumers’ Brand Ownership and Engagement with Brand-related Social Media Content. Yalova Sosyal Bilimler Dergisi 10 20 39–50.
IEEE V. Gorgulu and M. Guruz, “Consumers’ Brand Ownership and Engagement with Brand-related Social Media Content”, YSBD, vol. 10, no. 20, pp. 39–50, 2020.
ISNAD Gorgulu, Vehbi - Guruz, Mehmet. “Consumers’ Brand Ownership and Engagement With Brand-Related Social Media Content”. Yalova Sosyal Bilimler Dergisi 10/20 (April 2020), 39-50.
JAMA Gorgulu V, Guruz M. Consumers’ Brand Ownership and Engagement with Brand-related Social Media Content. YSBD. 2020;10:39–50.
MLA Gorgulu, Vehbi and Mehmet Guruz. “Consumers’ Brand Ownership and Engagement With Brand-Related Social Media Content”. Yalova Sosyal Bilimler Dergisi, vol. 10, no. 20, 2020, pp. 39-50.
Vancouver Gorgulu V, Guruz M. Consumers’ Brand Ownership and Engagement with Brand-related Social Media Content. YSBD. 2020;10(20):39-50.