THE DRIVERS AND IMPLICATIONS OF INFORMATION SYSTEM PROCESS INNOVATIONS: A FINANCIAL SERVICES CASE STUDY

Abstract

This study stands for especially information systems process innovation (ISPI) and partly organizational innovation (OI) and takes into account ISPI and OI as a theoretical lens to examine a financial services case organization. It is this theoretical lens that helps us to develop a framework to articulate a number of relevant aspects for the subject matter at hand. Thus, the underlying motivation for this study is to identify a number of relevant aspects rooted in OI and ISPI that may have a potential explanatory power to surface drivers and implications of ISPI. We employ ISPI adoption (source of innovation, decision making, scope), Relational Mechanism (Business, IT, Liaison), Business Innovation (behavioral aspect) as relevant aspects. Thus, the contribution lies in understanding on which bases innovation characteristics are shaped and situated in the course of ISPI. We argue that leadership-driven innovation characteristics are particularly essential to better understand how innovation unfolds.

Keywords: information system process innovation, product innovation, leadership-driven innovation, innovation characteristics

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