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SUPERMARKET BRAND PREFERENCES OF NON-WORKING HOUSEWIVES AND THEIR EFFECTS ON SUPERMARKET SELECTION

Yıl 2025, Cilt: 11 Sayı: 17, 131 - 185, 23.02.2025
https://doi.org/10.51947/yonbil.1644687

Öz

This study aims to examine the factors affecting the brand choices and market shopping of unemployed housewives living in Baku, the capital of Azerbaijan. In the study, 407 housewives were selected as a sample and various demographic data, purchasing behaviors, elements affecting brand preferences and shopping habits were analyzed from this group. The main objective of the study is to determine the factors that direct the shopping preferences of unemployed housewives and to reveal the relationship of these factors with socio-economic and cultural variables. The study was conducted using survey and in-depth interview methods. The findings show that price, quality, product variety and brand awareness play an important role in the shopping preferences of housewives. In addition, it was determined that family structure, income level and personal experiences are also effective in brand selection. In this context, the study aims to better understand the consumption habits of unemployed housewives living in Baku and to develop marketing strategies in line with this information. The research results show that markets and brands can increase customer satisfaction by offering products and services that are more suitable for the needs and expectations of housewives.

Kaynakça

  • Bearden, W. O., & Teel, J. E. (1983). Selected Determinants of Consumer Satisfaction and Complaint Reports. Journal of Marketing Research, Vol. 20, No. 1
  • Baymard Institute, (2021), www.baymard.com
  • Blattberg, R. C., & Neslin, S. A. (1990). Sales Promotion: Concepts, Methods, and Strategies. Englewood Cliffs, NJ: Prentice-Hall . Bridges, E., Briesch, R. A., & Yim, C. K. (2006). Effects of prior brand usage and promotion on consumer promotion response. Journal of Retailing
  • Bolton, R. N., Kannan, P. K. ve Bramlett, M. D. (2000). Implications of loyalty program membership and service expenences for customer retention and value. Academy of Marketing Science
  • Brown, J. J. & Reingen, P. H. (1987). Social Ties and word of Mouth Referral Behavior, Journal of Consumer Research
  • Branding Strategy Insider (2021). Brand Strategy: The Importance of Consistency.
  • Chandon, P., Wansink, B. ve Laurent, G. (2000). A Benefit Congruency Framework of Sales Promotion Effectiveness. Journal of Marketing
  • Chevalier, J., & Mayzlin, D. (2006). The effect of word of mouth on sales: Online book reviews. Journal of Marketing Research
  • Chiu, C. M., Wang, E. T., Fang, Y. H., & Huang, H. Y. (2014). Understanding customers’ repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk. Information Systems Journal,
  • Dholakia, U.M. (2000) Temptation and Resistance: An Integrated Model of Consumption Impulse Formation and Enactment. Psychology & Marketing
  • Dodds, W. B., Monroe, K. B. and Grewal, D. (1991). Effects of Price, Brand, and Store Information on Buyers' Product Evaluations, Journal of Marketing Research, Vol. 28, No. 3
  • Entrepreneur (2021). How Strong Brands Build Strong Relationships With Consumers.
  • Gefen, D. (2000). “E-commerce: the role of familiarity and trust”. Omega
  • Glanz, K., Sallis, J. F., Saelens, B. E., ve Frank, L. D. (2005). Healthy nutrition environments: concepts and measures. American Journal of Health Promotion, 19(5), 330-333.
  • Hajli, M. N. (2014). A study of the impact of social media on consumers. International Journal of Market Research
  • Harris, J.B. & Hofer, M.J. (2011). Technological pedagogical content knowledge (TPACK) in action: A descriptive study of secondary teachers' curriculum-based, technology-related instructional planning. Journal of Research on Technology in Education
  • Horne, P. J., Lowe, C. F., Fleming, M. L., ve O'Brien, L. (2009). A qualitative study of women's and health professionals' views on dietary health promotion during pregnancy. Journal of Human Nutrition and Dietetics, 22(1), 26-34.
  • Huang, Y., ve Oppewal, H. (2006). Why consumers hesitate to shop online: an experimental choice analysis of grocery shopping and the role of delivery fees. International Journal of Retail & Distribution Management
  • Huang, P., Lurie, N. H., ve Mitra, S. (2009). Searching for experience on the web: an empirical examination of consumer behavior for search and experience goods. Journal of Marketing
  • Jacoby, Jacob Ve Robert W. Chestnut. (1978), Brand Loyalty Measurement And Management. Wiley And Sons Inc. New York.
  • Kaplan M. Andreas, Michael Haenlein (2010), “Users of the world, unite! The challenges and opportunities of Social Media”, Business Horizons
  • Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1-22.
  • Kukar-Kinney, M. ve Close, A. G. (2010). The determinants of consumers' online shopping cart abandonment, Journal of the Academy of Marketing Science
  • Kumar, V. & Mirchandani, R., (2012). Increasing the ROI of social media marketing, MITSloan Management Review
  • Lasserre, P. (2017). Global strategic management. Palgrave Macmillan.
  • Li, C. ve Bernoff, J. (2011). Groundswell: Winning in a World Transformed by Social Technologies, Harvard Business Review Press:Boston.
  • Li, Y., Li, L., ve Huang, T. (2018). Understanding consumers' intentions to adopt healthy food products: evidence from China. Food Quality and Preference, 63, 16-25.
  • Liang, T. & Huang, J. (1998). An Empirical Study on Consumer Acceptance of Products in Electronic Markets: A Transaction Cost Model, Decision Support Systems, 24(1), 29-43.
  • Lindstrom, M. (2011). Brandwashed: Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy. Crown Business.
  • Malthouse, E. C., Haenlein, M., Skiera, B., Wege, E., & Zhang, M. (2013). Managing customer relationships in the social media era: Introducing the social CRM house. Journal of interactive marketing
  • Nairn, A. (2018). Brand esSense: Using sense, symbol and story to design brand identity. Kogan Page Publishers.
  • Peck, J. ve Childers, T. (2003). Individual differences in haptic information processing: The “Need For Touch” Scale. Journal of Consumer Research
  • Ramanathan, R. (2011). An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerce. International Journal Production Economics
  • Reichheld, F., & Sasser, W. (1990). Zero Defections: Quality Comes to Services, Harvard Business Review
  • Richards, R., Smith, C., ve Smith, L. (2017). Food purchasing choices of women: A case study. Journal of Consumer Marketing, 34(3), 253-261.
  • Sharp B.ve Sharp A. (1997); "Loyalty Programs and Their Impact on Repeat-Purchase Loyalty Pattern", International Journal of Research in Marketing
  • Taylor, F. W. (2018). Bilimsel yönetimin ilkeleri. (Çev. H. Bahadır. Akın). Konya: Çizgi Kitabevi.
  • Tellis, G. J. (2009). Generalizations about advertising effectiveness in markets. Journal of advertising research

ÇALIŞMAYAN EV HANIMLARININ SÜPERMARKET MARKA TERCİHLERİ VE SÜPERMARKET SEÇİMİNE ETKİLERİ

Yıl 2025, Cilt: 11 Sayı: 17, 131 - 185, 23.02.2025
https://doi.org/10.51947/yonbil.1644687

Öz

Bu çalışma, Azerbaycan'ın başkenti Bakü'de yaşayan ve çalışmayan ev kadınlarının marka seçimi ve market alışverişlerini etkileyen faktörleri incelemeyi amaçlamaktadır. Araştırmada, 407 ev kadını örneklem olarak seçilmiş ve bu grup üzerinden çeşitli demografik veriler, satın alma davranışları, marka tercihlerine etki eden unsurlar ve alışveriş alışkanlıkları analiz edilmiştir. Çalışmanın temel hedefi, çalışmayan ev kadınlarının alışveriş tercihlerini yönlendiren faktörleri belirlemek ve bu faktörlerin sosyo-ekonomik ve kültürel değişkenlerle İlişkisini ortaya koymaktır. Araştırma, anket ve derinlemesine görüşme yöntemleri kullanılarak gerçekleştirilmiştir. Elde edilen bulgular, fiyat, kalite, ürün çeşitliliği ve markanın bilinirliğinin, ev kadınlarının alışveriş tercihlerinde önemli rol oynadığını göstermektedir. Ayrıca, aile yapısı, gelir düzeyi ve kişisel deneyimlerin de marka seçiminde etkili olduğu saptanmıştır. Bu bağlamda, çalışma, Bakü'de yaşayan çalışmayan ev kadınlarının tüketim alışkanlıklarını daha iyi anlamayı ve bu bilgiler doğrultusunda pazarlama stratejileri geliştirmeyi hedeflemektedir. Araştırma sonuçları, marketlerin ve markaların, ev kadınlarının ihtiyaç ve beklentilerine daha uygun ürün ve hizmetler sunarak müşteri memnuniyetini artırabileceğini göstermektedir.

Kaynakça

  • Bearden, W. O., & Teel, J. E. (1983). Selected Determinants of Consumer Satisfaction and Complaint Reports. Journal of Marketing Research, Vol. 20, No. 1
  • Baymard Institute, (2021), www.baymard.com
  • Blattberg, R. C., & Neslin, S. A. (1990). Sales Promotion: Concepts, Methods, and Strategies. Englewood Cliffs, NJ: Prentice-Hall . Bridges, E., Briesch, R. A., & Yim, C. K. (2006). Effects of prior brand usage and promotion on consumer promotion response. Journal of Retailing
  • Bolton, R. N., Kannan, P. K. ve Bramlett, M. D. (2000). Implications of loyalty program membership and service expenences for customer retention and value. Academy of Marketing Science
  • Brown, J. J. & Reingen, P. H. (1987). Social Ties and word of Mouth Referral Behavior, Journal of Consumer Research
  • Branding Strategy Insider (2021). Brand Strategy: The Importance of Consistency.
  • Chandon, P., Wansink, B. ve Laurent, G. (2000). A Benefit Congruency Framework of Sales Promotion Effectiveness. Journal of Marketing
  • Chevalier, J., & Mayzlin, D. (2006). The effect of word of mouth on sales: Online book reviews. Journal of Marketing Research
  • Chiu, C. M., Wang, E. T., Fang, Y. H., & Huang, H. Y. (2014). Understanding customers’ repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk. Information Systems Journal,
  • Dholakia, U.M. (2000) Temptation and Resistance: An Integrated Model of Consumption Impulse Formation and Enactment. Psychology & Marketing
  • Dodds, W. B., Monroe, K. B. and Grewal, D. (1991). Effects of Price, Brand, and Store Information on Buyers' Product Evaluations, Journal of Marketing Research, Vol. 28, No. 3
  • Entrepreneur (2021). How Strong Brands Build Strong Relationships With Consumers.
  • Gefen, D. (2000). “E-commerce: the role of familiarity and trust”. Omega
  • Glanz, K., Sallis, J. F., Saelens, B. E., ve Frank, L. D. (2005). Healthy nutrition environments: concepts and measures. American Journal of Health Promotion, 19(5), 330-333.
  • Hajli, M. N. (2014). A study of the impact of social media on consumers. International Journal of Market Research
  • Harris, J.B. & Hofer, M.J. (2011). Technological pedagogical content knowledge (TPACK) in action: A descriptive study of secondary teachers' curriculum-based, technology-related instructional planning. Journal of Research on Technology in Education
  • Horne, P. J., Lowe, C. F., Fleming, M. L., ve O'Brien, L. (2009). A qualitative study of women's and health professionals' views on dietary health promotion during pregnancy. Journal of Human Nutrition and Dietetics, 22(1), 26-34.
  • Huang, Y., ve Oppewal, H. (2006). Why consumers hesitate to shop online: an experimental choice analysis of grocery shopping and the role of delivery fees. International Journal of Retail & Distribution Management
  • Huang, P., Lurie, N. H., ve Mitra, S. (2009). Searching for experience on the web: an empirical examination of consumer behavior for search and experience goods. Journal of Marketing
  • Jacoby, Jacob Ve Robert W. Chestnut. (1978), Brand Loyalty Measurement And Management. Wiley And Sons Inc. New York.
  • Kaplan M. Andreas, Michael Haenlein (2010), “Users of the world, unite! The challenges and opportunities of Social Media”, Business Horizons
  • Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1-22.
  • Kukar-Kinney, M. ve Close, A. G. (2010). The determinants of consumers' online shopping cart abandonment, Journal of the Academy of Marketing Science
  • Kumar, V. & Mirchandani, R., (2012). Increasing the ROI of social media marketing, MITSloan Management Review
  • Lasserre, P. (2017). Global strategic management. Palgrave Macmillan.
  • Li, C. ve Bernoff, J. (2011). Groundswell: Winning in a World Transformed by Social Technologies, Harvard Business Review Press:Boston.
  • Li, Y., Li, L., ve Huang, T. (2018). Understanding consumers' intentions to adopt healthy food products: evidence from China. Food Quality and Preference, 63, 16-25.
  • Liang, T. & Huang, J. (1998). An Empirical Study on Consumer Acceptance of Products in Electronic Markets: A Transaction Cost Model, Decision Support Systems, 24(1), 29-43.
  • Lindstrom, M. (2011). Brandwashed: Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy. Crown Business.
  • Malthouse, E. C., Haenlein, M., Skiera, B., Wege, E., & Zhang, M. (2013). Managing customer relationships in the social media era: Introducing the social CRM house. Journal of interactive marketing
  • Nairn, A. (2018). Brand esSense: Using sense, symbol and story to design brand identity. Kogan Page Publishers.
  • Peck, J. ve Childers, T. (2003). Individual differences in haptic information processing: The “Need For Touch” Scale. Journal of Consumer Research
  • Ramanathan, R. (2011). An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerce. International Journal Production Economics
  • Reichheld, F., & Sasser, W. (1990). Zero Defections: Quality Comes to Services, Harvard Business Review
  • Richards, R., Smith, C., ve Smith, L. (2017). Food purchasing choices of women: A case study. Journal of Consumer Marketing, 34(3), 253-261.
  • Sharp B.ve Sharp A. (1997); "Loyalty Programs and Their Impact on Repeat-Purchase Loyalty Pattern", International Journal of Research in Marketing
  • Taylor, F. W. (2018). Bilimsel yönetimin ilkeleri. (Çev. H. Bahadır. Akın). Konya: Çizgi Kitabevi.
  • Tellis, G. J. (2009). Generalizations about advertising effectiveness in markets. Journal of advertising research
Toplam 38 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Pazarlama Yönetimi, Tüketici Davranışı, Ürün ve Marka Yönetimi
Bölüm Makaleler
Yazarlar

Behruz Hemzeyev 0009-0004-2822-7722

Serkan Akgün 0000-0002-4956-5438

Yayımlanma Tarihi 23 Şubat 2025
Gönderilme Tarihi 21 Şubat 2025
Kabul Tarihi 22 Şubat 2025
Yayımlandığı Sayı Yıl 2025 Cilt: 11 Sayı: 17

Kaynak Göster

APA Hemzeyev, B., & Akgün, S. (2025). ÇALIŞMAYAN EV HANIMLARININ SÜPERMARKET MARKA TERCİHLERİ VE SÜPERMARKET SEÇİMİNE ETKİLERİ. Uluslararası Akademik Yönetim Bilimleri Dergisi, 11(17), 131-185. https://doi.org/10.51947/yonbil.1644687
Uluslararası Akademik Yönetim Bilimleri Dergisi
ISSN: 2149-1984
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