Kurumsal Kaynak Planlaması (KKP) Kullanıcılarının Memnuniyet Düzeylerine İlişkin Algılarının Belirlenmesine Yönelik Ampirik Bir Çalışma
Abstract
There are several elements that affect the success of ERP, which is used to successfully run the activities by enterprises. It seems to be a necessity to determine the satisfaction levels of the users with success of the system to be able to determine the users’ perception of success. Therefore; this study aims to determine the satisfaction level of the users and to offer solutions through an analysis of its effects on the success of ERP. In this regard, the survey formed using five-point Likert Scale after the literature review has been taken by the users and gathered data has been put to reliability and frequency analysis after being saved onto data-file of SPSS 20.0 program. As a second phase, the data has been analyzed through structural equation model using IBM AMOS 20.0 program, which leads to solution offers. As a consequence of the analysis, it seems that the users have a high-level satisfaction level towards the software and the implemented structural model provides a sufficient amount of satisfaction.
References
- AL-GHAMDI, Abdullah Saad AL-Malaise, (2013), Change management Strategies and Processes for the successful ERP System Implementation: A Proposed Model, International Journal of Computer Science and Information Security, Vol. 11, No. 2, ss. 36-41. ALOINI, Davide ; DULMIN, Riccardo ve MININNO, Valeria, (2007), “Risk management in ERP Project Introduction: Reivew Of The Literatüre”, Information&Management, Vol.44, pp. 547-567
- ANJUM, Muhammad Jamil,, (2011), Users Satisfaction and ERP Implementation Success, Information Management and Business Review, Vol. 3, No. 5, pp. 262-269, BRADFORD, Marianne ve FLORIN, Juan, (2003), “Examining The Role of Innovation Diffusion Factors On The Implementation Success of Enterprise Resource Planning Systems International”, Journal of Accounting Information Systems, Vol.4, pp. 205-225.
- BAGCHI, S.; KANUNGA S. ve DOSGUPT S., (2003), “Modeling Use of Enterprise Resource Planning Systems: A path analtic study”, European Journal Information Systems, Vol:12, No.2, pp. 142-158.
- DAVENPORT H. Thomas, (1998), “Putting The Enterprise Into The Enterprise Systems”, Arward Business Review, Vol.76, No.121.
- DREDDEN, Glenn ve BERGDOLT, C. Jeffrey, (2007) “Integrating Organizational Processes”, Air Force Journal Of Logictics, Vol.2, No.31, pp.48-52.
- EHIE C.Ike ve MADSEN Mogens, Identifying critical issues in enterprise resource planning (ERP) implementation,Computers in Industry, Vol.56, pp.545–557. FU JENG, D.J., ve DUNK Nicolas, (2013), Knowledge Management Enablers And Knowledge Creation In Erp System Success, International Journal of Electronic Business Management, Vol. 11, No. 1, pp. 49-59.
- GRACE, J. B., (2006), Structural Equation Modeling and Natural Systems, Cambridge, UK: Cambridge University Pres.
- HONG, K. Kyung ve KİM, G.Young, (2002), “The Criticial Succes Factors For ERP Implementation: An Organizational Fit Perspective”, Information& Management, Vol.40, pp. 25-40.
- ISKANIUS, Paivi, (2009), “The ERP Project Risk Assesment-A Case Study”, Proceedings of the World Congress on Engineering”, Vol I WCE, July 1-3, London, U.K, pp. 978-988. LONGİNİDİS, Pantelis ve GOTZAMANİ, Katerina, (2009), ERP user satisfaction issues: insights from a Greek industrial giant, Industrial Management & Data Systems, Vol. 109 No. 5, 2009 pp. 628-645.
- MCGAUGHEY, E. Ronald ve GUNASEKARAN Angappa, (2007), Enterprise Resource Planning (ERP): Past, Present and Future, International Journal of Enterprise Information Systems, Vol. 3, No. 3 pp.23-35
- NGAI, W.T. Eric; LAW, C. H.Chuck ve WAT, K.T, Francis, (2008), “Examining The Critical Success Factors in The Adoption Of Enterprise Resource Planning”, Computers in Industry, Vol. 59, pp. 548-564.
- PERÇİN, S., (2006), İmalat Firmalarının Yeni Ürün Geliştirme Performansını Etkileyen Faktörler: ISO 1000 Firmalarına Yönelik Bir Araştırma, Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, Cilt 20, Sayı.1, ss.357-375.
- RAYKOV, T. ve MARCOULIDES, G. A., (2006), “A First Course in Structural Equation Modeling” (2th. Ed.), Mahwah, New Jersey: Lawrence Erlbaum Associates.
- SUMNER, Mary, (2000), “Risk Factors İn Enterprise-Wide/ ERP Project”, Journal of Information Technology”, Vol.15, pp. 317-327.
- SUNA, Albert Y.T.; YAZDANI, Abe ve OVEREND, John D., (2005), Achievement Assessment For Enterprise Resource Planning (ERP) System Implementations Based On Critical Success Factors (Csfs), Int. J. Production Economics, Vol. 98 189–203
- ULRİCH, Remus, (2007), "Critical Success Factors For Implementing Enterprise Portals: A Comparison With Erp Implementations", Business Process Management Journal, Vol.13 No.4, pp. 538-552.
- USTASÜLEYMAN T. ve Kemal E., (2010), “Bireylerin İnternet Bankacılığını Benimsemesini Etkiyelen Faktörlerin Yapısal Eşitlik Modeli ile Belirlenmesi”, BDDK Bankacılık ve Finansal Piyasalar Dergisi, Cilt.4, Sayı.2, ss.11-38.
- WOO, Hong Seng, (2007), “Critical Success Factors For Implementing ERP: The Case of A Chinese Electronics Manufacturer”, Journal of Manufacturing Technology Management, Vol.18, No.4, pp. 431-442.
- WU, Jen-Her ve WANG Yu-Min,(2006) Measuring ERP success: the ultimate users’ view, International Journal of Operations & Production Management, Vol. 26 No. 8, pp. 882-903
- XİAO, Li ve DASGUPTA Subhasish ,(2002), Measurement Of User Satısfactıon Wıth Web-Based Informatıon Systems: An Empırıcal Study, 2002 — Eighth Americas Conference on Information Systems, pp.1149-1155
- ZVİRAN, Moshe; PLİSKİN, Nava ve LEVİN, Ron, (2005), Measurıng User Satısfactıon And Perceıved Usefulness In The Erp Context, The Journal of Computer Information Systems; Vol.45,No. 3; pp. 43-52
Kurumsal Kaynak Planlaması (KKP) Kullanıcılarının Memnuniyet Düzeylerine İlişkin Algılarının Belirlenmesine Yönelik Ampirik Bir Çalışma
Abstract
Firmaların faaliyetlerinin etkin bir biçimde yürütülmesinde faydalanılan KKP uygulamaları başarısını etkileyen birçok faktör vardır. Başarıya ilişkin algıların belirlenmesi için kullanıcıların sistemin başarısına ilişkin memnuniyet düzeylerinin belirlenmesi gerekmektedir. Bu yüzden bu çalışmada KKP kullanıcıların memnuniyet düzeylerini belirlemek ve KKP başarısı üzerindeki etkisini analiz ederek çözüm önerilerinde bulunmayı amaçlamaktadır. Bunun için öncelikle literatür araştırması yapılarak oluşturulan ve 5’li Likert ölçeğine göre düzenlenen anket formu kullanıcılara uygulanmıştır. Elde edilen veriler öncelikle SPSS 20.0 programının veri kütüklerine kaydedilerek güvenirlik ve frekans analizlerine tabi tutulmuştur. Bu analizlerden sonra da veriler IBM AMOS 20.0 programı kullanılarak yapısal eşitlik modeline tabi tutularak analiz edilmiş çözüm önerilerinde bulunulmuştur. Analizler sonucunda ERP kullanıcılarının bu yazılımlara ilişkin memnuniyet düzeylerinin yüksek olduğu, kurulan yapısal modelin yeteri kadar memnuniyet düzeyini açıklayabildiği sonuçlarına varılmıştır.
References
- AL-GHAMDI, Abdullah Saad AL-Malaise, (2013), Change management Strategies and Processes for the successful ERP System Implementation: A Proposed Model, International Journal of Computer Science and Information Security, Vol. 11, No. 2, ss. 36-41. ALOINI, Davide ; DULMIN, Riccardo ve MININNO, Valeria, (2007), “Risk management in ERP Project Introduction: Reivew Of The Literatüre”, Information&Management, Vol.44, pp. 547-567
- ANJUM, Muhammad Jamil,, (2011), Users Satisfaction and ERP Implementation Success, Information Management and Business Review, Vol. 3, No. 5, pp. 262-269, BRADFORD, Marianne ve FLORIN, Juan, (2003), “Examining The Role of Innovation Diffusion Factors On The Implementation Success of Enterprise Resource Planning Systems International”, Journal of Accounting Information Systems, Vol.4, pp. 205-225.
- BAGCHI, S.; KANUNGA S. ve DOSGUPT S., (2003), “Modeling Use of Enterprise Resource Planning Systems: A path analtic study”, European Journal Information Systems, Vol:12, No.2, pp. 142-158.
- DAVENPORT H. Thomas, (1998), “Putting The Enterprise Into The Enterprise Systems”, Arward Business Review, Vol.76, No.121.
- DREDDEN, Glenn ve BERGDOLT, C. Jeffrey, (2007) “Integrating Organizational Processes”, Air Force Journal Of Logictics, Vol.2, No.31, pp.48-52.
- EHIE C.Ike ve MADSEN Mogens, Identifying critical issues in enterprise resource planning (ERP) implementation,Computers in Industry, Vol.56, pp.545–557. FU JENG, D.J., ve DUNK Nicolas, (2013), Knowledge Management Enablers And Knowledge Creation In Erp System Success, International Journal of Electronic Business Management, Vol. 11, No. 1, pp. 49-59.
- GRACE, J. B., (2006), Structural Equation Modeling and Natural Systems, Cambridge, UK: Cambridge University Pres.
- HONG, K. Kyung ve KİM, G.Young, (2002), “The Criticial Succes Factors For ERP Implementation: An Organizational Fit Perspective”, Information& Management, Vol.40, pp. 25-40.
- ISKANIUS, Paivi, (2009), “The ERP Project Risk Assesment-A Case Study”, Proceedings of the World Congress on Engineering”, Vol I WCE, July 1-3, London, U.K, pp. 978-988. LONGİNİDİS, Pantelis ve GOTZAMANİ, Katerina, (2009), ERP user satisfaction issues: insights from a Greek industrial giant, Industrial Management & Data Systems, Vol. 109 No. 5, 2009 pp. 628-645.
- MCGAUGHEY, E. Ronald ve GUNASEKARAN Angappa, (2007), Enterprise Resource Planning (ERP): Past, Present and Future, International Journal of Enterprise Information Systems, Vol. 3, No. 3 pp.23-35
- NGAI, W.T. Eric; LAW, C. H.Chuck ve WAT, K.T, Francis, (2008), “Examining The Critical Success Factors in The Adoption Of Enterprise Resource Planning”, Computers in Industry, Vol. 59, pp. 548-564.
- PERÇİN, S., (2006), İmalat Firmalarının Yeni Ürün Geliştirme Performansını Etkileyen Faktörler: ISO 1000 Firmalarına Yönelik Bir Araştırma, Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, Cilt 20, Sayı.1, ss.357-375.
- RAYKOV, T. ve MARCOULIDES, G. A., (2006), “A First Course in Structural Equation Modeling” (2th. Ed.), Mahwah, New Jersey: Lawrence Erlbaum Associates.
- SUMNER, Mary, (2000), “Risk Factors İn Enterprise-Wide/ ERP Project”, Journal of Information Technology”, Vol.15, pp. 317-327.
- SUNA, Albert Y.T.; YAZDANI, Abe ve OVEREND, John D., (2005), Achievement Assessment For Enterprise Resource Planning (ERP) System Implementations Based On Critical Success Factors (Csfs), Int. J. Production Economics, Vol. 98 189–203
- ULRİCH, Remus, (2007), "Critical Success Factors For Implementing Enterprise Portals: A Comparison With Erp Implementations", Business Process Management Journal, Vol.13 No.4, pp. 538-552.
- USTASÜLEYMAN T. ve Kemal E., (2010), “Bireylerin İnternet Bankacılığını Benimsemesini Etkiyelen Faktörlerin Yapısal Eşitlik Modeli ile Belirlenmesi”, BDDK Bankacılık ve Finansal Piyasalar Dergisi, Cilt.4, Sayı.2, ss.11-38.
- WOO, Hong Seng, (2007), “Critical Success Factors For Implementing ERP: The Case of A Chinese Electronics Manufacturer”, Journal of Manufacturing Technology Management, Vol.18, No.4, pp. 431-442.
- WU, Jen-Her ve WANG Yu-Min,(2006) Measuring ERP success: the ultimate users’ view, International Journal of Operations & Production Management, Vol. 26 No. 8, pp. 882-903
- XİAO, Li ve DASGUPTA Subhasish ,(2002), Measurement Of User Satısfactıon Wıth Web-Based Informatıon Systems: An Empırıcal Study, 2002 — Eighth Americas Conference on Information Systems, pp.1149-1155
- ZVİRAN, Moshe; PLİSKİN, Nava ve LEVİN, Ron, (2005), Measurıng User Satısfactıon And Perceıved Usefulness In The Erp Context, The Journal of Computer Information Systems; Vol.45,No. 3; pp. 43-52
There are 21 citations in total.
Details
| Primary Language | Turkish |
|---|---|
| Journal Section | Articles |
| Authors | |
| Publication Date | September 13, 2014 |
| Published in Issue | Year 2014 Volume: 21 Issue: 1 |