Örgütsel Süreçlerde İşlev Bozukluğunun İşlevsiz Momentum ve Abilene Paradoksu Ekseninde Tahlili

Year 2017, Volume: 24 Issue: 3, 669 - 685, 27.12.2017

- - Ahmet Hakan Yüksel

https://doi.org/10.18657/yonveek.371958

Cited By: 2

Abstract

Örgütsel işlevsizlik, örgütlerdeki iş süreçlerinde belirgin hale gelen ve
sürdürüldüğünde maliyeti ağır sonuçların doğacağına işaret eden semptom ve
sinyallerin göz ardı edilmesi durumunu tarif etmektedir. Örgüt üyelerinin söz konusu
semptom ve sinyalleri kasıtlı olarak göz ardı etmelerinin yönetsel, bilişsel ve
psikolojik boyutları bulunmaktadır. Bu makalede, bireylerin hataları fark edip
süreçleri yeniden ayarlamak yerine işlevsizliğin devinimine uyum sağlamayı
tercih etmelerinin altyapısını inceleyen işlevsiz momentum yaklaşımı,
örgütlerin neden yönelmeyi arzu ettikleri istikametin tam tersine yol alma eğiliminde
olduğunu inceleyen Abilene paradoksu ekseninde tahlil edilecektir. Örgütsel
işlevsizliğin bir öğrenmeme hali olduğu yorumundan hareketle makaledeki tahlil
tek-döngülü ve çift-döngülü öğrenme modelleri ile ilişkilendirilecektir.

Keywords

Örgütsel işlevsizlik, örgütlerde davranışsal patoloji, çatışma

References

• Altunışık, R. (2015), “Büyük Veri: Fırsatlar Kaynağı mı Yoksa Yeni Sorunlar Yumağı mı?”, Yıldız Social Sciences Review, 1(1), 45-76. http://eds.yildiz.edu.tr/YSSR
• Argyris, C. (1994), “Good Communication That Blocks Learning.”, Harvard Business Review, Temmuz-Ağustos, 77-85. https://hbr.org/1994/07/good-communication-that-blocks-learning
• Banerjee, A.V. (1992), “A Simple Model of Herd Behavior”. The Quarterly Journal of Economics, 107(3), 797-817. http://www.jstor.org/stable/2118364
• Barton, M. ve Sutcliffe, K. (2010), “Learning When to Stop Momentum.”. MIT Sloan Management Review, Bahar, 60-76. http://sloanreview.mit.edu/article/learning-when-to-stop-momentum/
• Barton, M. ve Sutcliffe, K. (2009), “Overcoming dysfunctional momentum: Organizational safety as a social achievement.”. Human Relations, 62(9), 1,327-1,356. doi: 10.1177/0018726709334491
• Bauman, Z. (2000/2012), Liquid Modernity. Polity, Cambridge.
• Bazerman, M.H. ve Watkins, M.D. (2004), Predictable Surprises: The Disasters You Should Have Seen Coming and How to Prevent Them. Boston, Harvard Business School Press.
• Burke, W.W. (2014), “Conflict in Organizations”, İçinde: The Handbook of Conflict Resolution: Theory and Practice. Peter T. Coleman, Morton Deutsch ve Eric C.Marcus (Ed.), Jossey-Bass,
• Catino, M. (2013), Organizational Myopia: Problems of Rationality and Foresight in Organizations. Cambridge University Press, Cambridge.
• Child, J. (2013), “Mary Parker Follett”. İçinde: The Oxford Handbook of Management Theorists. M. Witzel ve M. Warner (Ed.), Oxford University Press, New York, 74-93.
• Cialdini, R. (2009), Influence: Science and Practice. Pearson, Boston.
• Davenport, T.H. (2014). Big Data at Work. Harvard Business Review Press, Boston.
• Dekker, S.W.A: (2005). Ten Questions about Human Error: A New View of Human Factors and Systems Safety. Mahwah, Lawrence Erlbaum Associates.
• Dyke, M. (2006). “The role of the ‘Other’ in knowledge formation, reflection and action in late modernity”. International Journal of Lifelong Education, 25(2), 105-123.
• Dyke, M. (2009). “An enabling framework for reflexive learning: Experiential learning and reflexivity in contemporary modernity.”. International Journal of Lifelong Education, Vol.28, No.3, s.289-310. http://dx.doi.org/10.1080/02601370902798913
• Erol, M. (2001). “Sosyal Entropi’nin Verimlilik Üzerindeki Etkileri”. Cumhuriyet Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 2(1), 127-143.
• Fayol, H. (1949). General and Industrial Management. Pitman, London.
• Feynman, R. (1995). Fizik Yasaları Üzerine, Çeviri: Nermin Arık, Türkiye Bilimsel ve Teknik Araştırma Kurumu, Ankara.
• Finkelstein, S. (2004). Why Smart Executives Fail. Portfolio, New York.
• Follett, M.P. (1924/2013). Creative Experience. Martino Publishing, New York.
• Hammond, J.S., Keeney, R.L. ve Raiffa, H. (1998). “The Hidden Traps in Decision Making.”. Harvard Business Review, 76(5), 47-58.
• Harvey, J. (1974). “The Abilene Paradox: The Management of Agreement”. Organizational Dynamics, Vol.3, No.1, s.17-43. doi: 10.1016/0090-2616(74)90005-9
• Harvey, J.B. (1977). “Consulting during Crises of Management”. İçinde: Current Issues and Strategies in Organization Development, W.W. Burke (Ed.), Human Sciences Press, New York
• Harvey, M., Buckley, M.R., Novicevic, M.M. ve Halbesleben, J.R.B. (2004). “The Abilene Paradox After Thirty Years: A Global Perspective”. Organizational Dynamics, 33(2), 215-226. 10.1109/EMR.2008.4490138
• Hotten, R. (2015). “Volkswagen: Scandal Explained”, http://www.bbc.com/news/business-34324772 (10.06.2016) Johnson, D.W. (2015). Constructive Controversy: Theory, Research, Practice. Cambridge, Cambridge University Press.
• Koçoğlu, İ., İmamoğlu, S.Z. ve İnce, H. (2011). “The Relationship Between Organizational Learning and Firm Performance: The Meditating Roles of Innovation and TQM.”. Journal of Global Strategic Management, (9), 72-88. doi: 10.20460/JGSM.2011515814
• Linstead, S., Fulop, L. ve Lilley, S. (2009). Management and Organization: A Critical Text. Palgrave MacMillan, New York.
• March, J. (1989). “Rationality, ambiguity and the engineering of choice”. İçinde: Decision Making: Descriptive, Normative and Prescriptive Interactions, Editörler: D. Bell, H. Raiffa ve A. Tversty, Cambridge, Cambridge University Press, 33-57.
• Martz, J.M., Verette, J., Arriaga, X.B., Slovik, L.F., Cox, C.L. ve Rusbult, C.E. (1998). “Positive illusion in close relationships”. Personal Relationships, (5), 159-181. doi: 10.1111/j.1475-6811.1998.tb00165.x
• McAfee, A. ve Brynjolfsson, E. (2012). “Big Data: The Management Revolution”. Harvard Business Review, Ekim Sayısı, 59-68. McAvoy, J. ve Butler, T. (2005). “Resisting the change to user stories: a trip to Abilene”. International Journal of Information Systems and Change Management, 1(1), 48-61. http://dx.doi.org/10.1504/IJISCM.2006.008286
• McAvoy, J. ve Butler, T. (2007). “The Impact of the Abilene Paradox on double-loop learning in an agile team”. Information and Software Technology, 49, 552-563. http://dx.doi.org/10.1016/j.infsof.2007.02.012
• Meyer, J.P, Jackson, T.A. ve Maltin, E.R. (2008). “Commitment in the Workplace: Past, Present and Future”. İçinde: The SAGE Handbook of Organizational Behavior Volume-I, J.Barling ve C.Cooper (Ed.), Thousand Oaks, SAGE Publications , 35-53.
• Miles, R.E., Snow, C.C., Meyer, A.D. ve Coleman, H.J. (1978). “Organizational Strategy, Structure and Process.”. The Academy of Management Review, 3(3), 546-562. doi: 0.2307/257544
• Oke, A., Burke, G. ve Myers, A. (2007). “Innovation Types and Performance in Growing UK SMEs.”. International Journal of Operations & Production Management, 27(7), 735-753. http://dx.doi.org/10.1108/01443570710756974
• Özkalp, E. ve Kırel, Ç. (2016). Örgütsel Davranış, Bursa, Ekin Basın Yayın Dağıtım.
• Patnaik, R. (2012). “Strategic Planning Philosophies Continuum.”. IUP Journal of Business Strategy, 9(2), 22-30. https://ssrn.com/abstract=2164290
• Rice, R.E. ve Cooper, S.D. (2010). Organizations and Unusual Routines: A Systems Analysis of Dysfunctional Feedback Processes. Cambridge, Cambridge University Press.
• Salancik, G.R. (1977a). “Commitment and the control of organizational behavior and belief.” İçinde: New directions in organizational behaviour. B.M. Staw ve G.R. Salancik (Ed.), Chicago, St Clair Press, 1-54.
• Salancik, G.R. (1977b). “Commitment Is Too Easy”. Organizational Dynamics, Yaz Dönemi, 62-80. doi: 10.1016/0090-2616(77)90035-3
• Schein, E.H. (2004). Organizational Culture and Leadership, Jossey-Bass, San Francisco.
• Taleb, N.N. (2007). The Black Swan: Impact of the highly improbable. Londra, Penguin Books.
• Taras, D.G. (1991). “Breaking the Silence: Differentiating Crises of Agreement”. Public Administration Quarterly, 14(4), 410-418. http://connection.ebscohost.com/c/articles/7162816/breaking-silence-differentiating-crises-agreement
• Tonn, J.C. (2003). Mary Parker Follett: Creating Democracy, Transforming Management. Yale University Press, New Haven.
• Tsoukas, H. ve Cummings, S. (1997). “Marginalization and Recovery: The Emergence of Aristotelian Themes in Organization Studies”. Organization Studies, Vol.18, No.4, s.655-683. http://journals.sagepub.com/doi/pdf/10.1177/017084069701800405
• Uhl-Bien, M., Marion, R. ve McKelvey, B. (2007). “Complexity Leadership Theory: Shifting leadership from the industrial age to the knowledge era”. The Leadership Quarterly, Vol.18, s.298-318. doi 10.1016/j.leaqua.2007.04.002
• Weick, K.E. (2001). Making Sense of the Organization. Blackwell Publishing, Oxford.
• Weick, K.E., Sutcliffe, K.M. ve Obstfeld, D. (2005). “Organizing and the process of sensemaking”. Organization Science, (16), 409-421. http://dx.doi.org/10.1287/orsc.1050.0133