Year 2019, Volume 10, Issue 3, Pages 346 - 385 2019-07-31

An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme
Bir Lisanüstü Uygulamalı Dilbilim Programına Yönelik Öğrenci Memnuniyeti Araştırması

Şakire Erbay Çetinkaya [1] , Selma Yılmaz [2]

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Universities are key institutions that serve to improve society and meet its needs by contributing to scientific research, technology, and social and economic welfare, helping social transformation, equipping individuals with versatile skills, to list but a few. Hence, it is of utmost importance to investigate students’ satisfaction level with universities, for student opinions serve as a very important criterion to evaluate education quality and help them survive in competitive education environment. The existing literature documents several studies investigating student satisfaction in a wide array of areas. Yet, it lacks studies on satisfaction with graduate education at Applied Linguistics. Thus, the current exploratory case study aims at finding out the satisfaction level of MA and PhD students enrolled at the Applied Linguistics programme of a public higher education institution in Turkey. A qualitative inquiry was conducted via individual and semi-structured face-to-face interviews with 13 MA and 6 PhD voluntary students at the programme. The findings gathered from a qualitative content analysis show that the programme was found efficient due to high education quality thanks to well-equipped teaching staff, good services, and encouragement to produce academically. Yet, assessment and evaluation and academic supervision were found as two aspects to be improved.  In the end, programme coordinators are provided ways to enhance both education and service quality of similar programmes. 

Yüksek öğrenim kurumları bilimsel araştırma, teknoloji ve sosyal ve ekonomik refaha katkıda bulunarak, sosyal dönüşüme yardımcı olarak ve bireyleri çeşitli becerilerle donatarak toplumu geliştirip ihtiyaçlarını karşılayan önemli oluşumlardır. Bu yüzden bir nevi üniversite müşterisi olan öğrencilerin memnuniyetini araştırma son derece mühimdir çünkü öğrenci fikirleri eğitim kalitesini değerlendirmede ve kurumun rekabetçi eğitim ortamında hayatta kalabilmesi için çok önemli bir ölçüttür. Var olan alan yazın çeşitli programlarda öğrenci memnuniyetini irdeleyen pek çok çalışmayı özetlemektedir. Ancak bu alan yazında lisansüstü uygulamalı dilbilimi programlarına yönelik memnuniyet çalışmaları eksiktir. Bu yüzden mezkûr durum çalışması, Türkiye’deki bir devlet üniversitesinin uygulamalı dilbilimi programına kayıtlı yüksek lisans ve doktora öğrencilerinin memnuniyet derecesini araştırmayı hedeflemektedir.  Bu nitel araştırma kapsamında gönüllü 13 yüksek lisans ve 6 doktora öğrencisi ile bireysel ve yarı yapılandırılmış yüz yüze mülakatlar gerçekleştirilmiştir. Nitel içerik analizi sonucunda elde edilen bulgular, programın donanımlı öğretim kadrosu, tatmin edici hizmetler ve akademik üretimi teşvik sayesinde kaliteli yüksek eğitim sunması hasebiyle çoğunluk tarafından etkili bulunduğunu göstermektedir. Ancak,  ölçme değerlendirme ve akademik danışmanlığın iyileştirilmeye ihtiyaç duyulan iki önemli alan olduğu görülmüştür. Çalışma sonunda program koordinatörlerine benzer programların eğitim ve hizmet kalitesini artırma konusunda öneriler verilmektedir.

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Primary Language en
Subjects Social
Journal Section Articles
Authors

Orcid: 0000-0003-2594-1205
Author: Şakire Erbay Çetinkaya (Primary Author)
Institution: KARADENİZ TEKNİK ÜNİVERSİTESİ
Country: Turkey


Orcid: 0000-0002-5985-7629
Author: Selma Yılmaz
Institution: KARADENİZ TEKNİK ÜNİVERSİTESİ
Country: Turkey


Dates

Publication Date: July 31, 2019

Bibtex @research article { tojqi540933, journal = {Turkish Online Journal of Qualitative Inquiry}, issn = {}, eissn = {1309-6591}, address = {Abdullah KUZU}, year = {2019}, volume = {10}, pages = {346 - 385}, doi = {10.17569/tojqi.540933}, title = {An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme}, key = {cite}, author = {Erbay Çetinkaya, Şakire and Yılmaz, Selma} }
APA Erbay Çetinkaya, Ş , Yılmaz, S . (2019). An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme. Turkish Online Journal of Qualitative Inquiry, 10 (3), 346-385. DOI: 10.17569/tojqi.540933
MLA Erbay Çetinkaya, Ş , Yılmaz, S . "An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme". Turkish Online Journal of Qualitative Inquiry 10 (2019): 346-385 <http://dergipark.org.tr/tojqi/issue/47458/540933>
Chicago Erbay Çetinkaya, Ş , Yılmaz, S . "An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme". Turkish Online Journal of Qualitative Inquiry 10 (2019): 346-385
RIS TY - JOUR T1 - An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme AU - Şakire Erbay Çetinkaya , Selma Yılmaz Y1 - 2019 PY - 2019 N1 - doi: 10.17569/tojqi.540933 DO - 10.17569/tojqi.540933 T2 - Turkish Online Journal of Qualitative Inquiry JF - Journal JO - JOR SP - 346 EP - 385 VL - 10 IS - 3 SN - -1309-6591 M3 - doi: 10.17569/tojqi.540933 UR - https://doi.org/10.17569/tojqi.540933 Y2 - 2019 ER -
EndNote %0 Turkish Online Journal of Qualitative Inquiry An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme %A Şakire Erbay Çetinkaya , Selma Yılmaz %T An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme %D 2019 %J Turkish Online Journal of Qualitative Inquiry %P -1309-6591 %V 10 %N 3 %R doi: 10.17569/tojqi.540933 %U 10.17569/tojqi.540933
ISNAD Erbay Çetinkaya, Şakire , Yılmaz, Selma . "An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme". Turkish Online Journal of Qualitative Inquiry 10 / 3 (July 2019): 346-385. https://doi.org/10.17569/tojqi.540933
AMA Erbay Çetinkaya Ş , Yılmaz S . An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme. TOJQI. 2019; 10(3): 346-385.
Vancouver Erbay Çetinkaya Ş , Yılmaz S . An Investigation of Student Satisfaction with an Applied Linguistics Graduate Programme. Turkish Online Journal of Qualitative Inquiry. 2019; 10(3): 385-346.