Öz
The aim of
this study is to determine the satisfaction levels of the students getting
educated about sports at the higher education level regarding their faculties
within the scope of total quality management. The
sample was selected from the students of Physical Education and Sports
Teaching, Sports Management, Coaching Education and Recreation Departments of
Eskişehir Technical University by using simple random sampling methodology. A
screening model was used within the scope of the study, which included a total
of n=150 students, of which n=51 (34%) were female and n=99 (66%) were male.
In the study where data was collected using the survey technique,
Student Satisfaction Questionnaire prepared by the Education Research and
Development Department of the Turkish Ministry of National Education was used
after being adapted to the higher education institutions. The data obtained
through the questionnaire were transferred to a computer and analysed with SPSS
20.0 package program. Percentage/frequency analysis technique was used for data
analysis. According to the results of the
research, it was determined that the students could benefit from the sports
hall and university facilities at a sufficient level and they could easily meet
the instructors when they needed. At the same time, the students stated that
efforts were made to solve the problems they conveyed to their instructors and
that the instructors were reliable people. In addition, it was determined that
their opinions were not taken when making decisions about the students in the
faculty. As a result of the research, it was determined that the three
topics that the students of the sports sciences faculty were most satisfied
with in the faculties they studied in the context of total quality management
were education and training activities, accessibility and communication and
security, respectively. In addition, the lowest level of satisfaction of
students within the scope of total quality management is participation in
decisions and student affairs. Additionally, the satisfaction levels of sports
science students in the context of total quality management were found to be at
a moderate level.
Anahtar Kelimeler
Total quality management in sport sports education sports science students
Kaynakça
- Ahmad, M. F., Soo Nee, P., Muhd Nor, N. H., Shiaw Wei, C., Hassan, M. F., & Abdul Hamid, N. A. (2017). Total quality management practices in malaysia healthcare industry: a survey result. International Journal of Supply Chain Management, 6(3), 332-336. DOI: 10.1063/1.5005354
- Arcaro, J. (1995). Creating quality in the classroom. Florida: Lucie Press.
- Arslantaş, H. İ. (2011). Öğretim elemanlarının öğretim stratejileri-yöntem ve teknikleri, iletişim ve ölçme değerlendirme yeterliklerine yönelik öğrenci görüşleri. [Student views regarding teaching staffs' sufficencıes ın teaching strategies-methods and techniques, communication]. Mustafa Kemal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 8(15), 487-506.
- Bailey, R., Armour, K., Kirk, D., Jess, M., Pickup, I., Sandford, R., & Education, B. P. (2009). The educational benefits claimed for physical education and school sport: an academic review. Research Papers in Education, 24(1), 1-27. DOI: 10.1080/02671520701809817 Bergan, S., & Damian, R. (2010). Higher education for modern societies-competences and values. Council of Europe Higher Education series No: 15, Strasbourg: Council of Europe Publishing.
- Bolay, S. H. (2011). Çağdaş üniversitede neler önem kazanmaktadır? [What becomes important in the contemporary university?]. Yüksekögretim ve Bilim Dergisi, 1(3), 105-112. DOI: 10.5961/jhes.2011.016
- Bonstingl, J. J. (2001). Schools of quality. Thousand Oaks, California: Corwin Press.
- Chang, H. H., Wang, Y. and Yank, W. (2009). The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value. Total Quality Management and Business Excellence, 20(4): 423–443. DOI: 10.1080/14783360902781923
- Chapman, J., & Aspin, D. (2001). Schools and the learning community: Laying the basis for learning across the lifespan. In International handbook of lifelong learning (pp. 405-446). Dordrecht: Springer.
- Chiu, R. K. (1999). Employee involvement in a total quality management programme: problems in Chinese firms in Hong Kong. Managerial Auditing Journal, 14(1/2), 8-11. DOI: 10.1108/02686909910245522.
- Coşkun, Y. D., & Demirel, M. (2012). Üniversite öğrencilerinin yaşam boyu öğrenme eğilimleri. [Lifelong learning tendencies of university students]. Hacettepe Üniversitesi Eğitim Fakültesi Dergisi, 42(42), 108-120.
- Deming, W. E. (1986). Out of the crisis: Quality. Productivity and Competitive Position. Massachusetts: Cambridge Mass.
- Drakou, A., Tzetzis, G., & Mamantzi, K. (2008). Leisure constraints experienced by university students in Greece. The Sport Journal, 11(1). [Available online at: http://thesportjournal.org/article/leisure-constraints-experienced-by-university-students-in-greece/], Access Date: 04.05.2019
- Dudin, M., Frolova, E., Gryzunova, N., & Shuvalova, E. (2015). The Deming Cycle (PDCA) concept as an efficient tool for continuous quality improvement in the agribusiness. Asian Social Science, 11(1), 239-246. DOI:10.5539/ass.v11n1p239.
- Hackman, J. R., & Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly, 40(2), 309-342. DOI: 10.2307/2393640.
- Jackson, E. L., & Henderson, K. A. (1995). Gender‐based analysis of leisure constraints. Leisure Sciences, 17(1), 31-51. DOI: 10.1080/01490409509513241.
- Kanji, G. K. (1994). Total quality management and statistical understanding. Total Quality Management, 5(3), 105-114. DOI: 10.1080/09544129400000030.
- Kantardjieva, M. (2015). The relationship between total quality management (TQM) and strategic management. Journal of Economics, Business and Management, 3(5), 537-541. DOI: 10.7763/JOEBM.2015.V3.242.
- Kepenekçi, Y. (2003). Demokratik okul. Eğitim Araştırmaları, 3(11), 44-53.
- Kim, G. S. (2016). Effect of total quality management on customer satisfaction. International Journal of Engineering Sciences & Research Technology, 5(6), 507-514. DOI: 10.5281/zenodo.55618.
- Lagrosen, S. (2001). Strengthening the weakest link of TQM–from customer focus to customer understanding. The TQM Magazine, 13(5), 348-354. DOI: 10.1108/09544780110401916.
- Langford, D. P., & Cleary, B. A. (1999). Eğitimde kalite yönetimi. İstanbul: Kalite Derneği.
- Lawler III, E. E. (1994). Total quality management and employee involvement: are they compatible?. Academy of Management Perspectives, 8(1), 68-76.
- MEB (2013). Milli Eğitim Bakanlığı, Eğitimi Araştırma ve Geliştirme Daire Başkanlığı Dokümanlar. "Çalışan memnuniyeti anketi" Formu, 2013.
- Muter, N. B., & Kayalıdere, G. (2003). Toplam Kalite Yönetiminin Manisa Vergi Dairesinde Uygulanabilirliği. [Applicability of total quality management in the tax administration department of Manisa, Mesir]. Yönetim ve Ekonomi: Celal Bayar Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 10(1), 141-157.
- Oakland, J. S. (2014). Total quality management and operational excellence: text with cases. London: Routledge.
- Omachonu, V. K., & Ross, J. E. (2004). Principles of total quality. Florida: Crc Press.
- Ooi, K. B., Lin, B., Tan, B. I., & Yee-Loong Chong, A. (2011). Are TQM practices supporting customer satisfaction and service quality?. Journal of Services Marketing, 25(6), 410-419. DOI: 10.1108/08876041111161005.
- Öcal, K. (2014). Constraints on leisure time physical activity at a public university. Journal of Human Sciences, 11(2), 648-660. Özdemir, S. (2002). Eğitimde toplam kalite yönetimi. [Total quality management in education]. Kırgızistan-Türkiye Manas Üniversitesi Sosyal Bilimler Dergisi, 2002, 2, 253-270.
- Öztürk F. (1998). Toplumsal boyutlarıyla spor. Ankara: Bağırgan Yayınevi. Pineda, A. P. M. (2013). Total quality management in educational institutions: Influences on customer satisfaction. Asian Journal of Management Sciences and Education, 2(3), 41-46.
- Powell, T. C. (1995). Total quality management as competitive advantage: a review and empirical study. Strategic Management Journal, 16(1), 15-37. DOI: 10.1002/smj.4250160105.
- Print, M. Arnsram, S., Nielsen, H. S. (2002). Education for democratic processes in schools and classrooms. European Journal of Education, 37 (2), 193-210.
- Riches, C. R., & Morgan, C. (1990). Human resource management in education. Milton Keynes: Open University Press.
- Ross, J. E. (2017). Total quality management: Text, cases, and readings. New York: Routledge.
- Setó-Pamies, D. (2012). Customer loyalty to service providers: examining the role of service quality, customer satisfaction and trust. Total Quality Management & Business Excellence, 23(11-12), 1257-1271. DOI: 10.1080/14783363.2012.669551.
- Shortell, S. M., O'Brien, J. L., Carman, J. M., Foster, R. W., Hughes, E. F., Boerstler, H., & O'Connor, E. J. (1995). Assessing the impact of continuous quality improvement/total quality management: concept versus implementation. Health Services Research, 30(2), 377.
- Snyder, F. J., Vuchinich, S., Acock, A., Washburn, I. J., & Flay, B. R. (2012). Improving elementary school quality through the use of a social‐emotional and character development program: A matched‐pair, cluster‐randomized, controlled trial in Hawai'i. Journal of School Health, 82(1), 11-20. DOI: 10.1111/j.1746-1561.2011.00662.x.
- Sokovic, M., Pavletic, D., & Pipan, K. K. (2010). Quality improvement methodologies–PDCA cycle, RADAR matrix, DMAIC and DFSS. Journal of Achievements in Materials and Manufacturing Engineering, 43(1), 476-483.
- Stamatis, D. H. (1995). Total quality service: principles, practices, and implementation. Florida: CRC Press.
- Sunay, H. (2002). Türkiye’de sporun yaygınlaştırılması kapsamında çağdaş spor yöneticilerinin rolü ve önemi. 27-29 Ekim 2002, 7.Uluslararası Spor Bilimleri Kongresi Bildiri kitapçığı, s.263-272, Antalya. Tasie, G. (2016). An exploratory review of total quality management and organizational performance. International Journal of Business and Law Research, 4(1), 39-45.
- Tuncay, S. (2000). Türkiye’de gençlik sorunlarının psikolojik boyutu. Muğla Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 1(1), 231-257.
- Van Vliet, V. (2009). Total Quality Management (TQM). 05.05.2019 [Available online at: https://www.toolshero.com/quality-management/total-quality-management-tqm/], Access Date: 04.05.2019.
- Walsh, A., Hughes, H., & Maddox, D. P. (2002). Total quality management continuous improvement: is the philosophy a reality?. Journal of European Industrial Training, 26(6), 299-307. DOI: 10.1108/03090590210431274
- Yalçınkaya, M., Saraçoğlu, A. S., & Varol, S. R. (1993). Üniversite öğrencilerinin spora ilişkin görüşleri ve beklentileri. [The opinions and expectations of the university students toward sport]. Spor bilimleri dergisi, 4(2), 12-26.
Öz
The aim of
this study is to determine the satisfaction levels of the students getting
educated about sports at the higher education level regarding their faculties
within the scope of total quality management. The
sample was selected from the students of Physical Education and Sports
Teaching, Sports Management, Coaching Education and Recreation Departments of
Eskişehir Technical University by using simple random sampling methodology. A
screening model was used within the scope of the study, which included a total
of n=150 students, of which n=51 (34%) were female and n=99 (66%) were male.
In the study where data was collected using the survey technique,
Student Satisfaction Questionnaire prepared by the Education Research and
Development Department of the Turkish Ministry of National Education was used
after being adapted to the higher education institutions. The data obtained
through the questionnaire were transferred to a computer and analysed with SPSS
20.0 package program. Percentage/frequency analysis technique was used for data
analysis. According to the results of the
research, it was determined that the students could benefit from the sports
hall and university facilities at a sufficient level and they could easily meet
the instructors when they needed. At the same time, the students stated that
efforts were made to solve the problems they conveyed to their instructors and
that the instructors were reliable people. In addition, it was determined that
their opinions were not taken when making decisions about the students in the
faculty. As a result of the research, it was determined that the three
topics that the students of the sports sciences faculty were most satisfied
with in the faculties they studied in the context of total quality management
were education and training activities, accessibility and communication and
security, respectively. In addition, the lowest level of satisfaction of
students within the scope of total quality management is participation in
decisions and student affairs. Additionally, the satisfaction levels of sports
science students in the context of total quality management were found to be at
a moderate level.
Anahtar Kelimeler
Total Quality Management in Sport Sports Education Sports Science Students
Kaynakça
- Ahmad, M. F., Soo Nee, P., Muhd Nor, N. H., Shiaw Wei, C., Hassan, M. F., & Abdul Hamid, N. A. (2017). Total quality management practices in malaysia healthcare industry: a survey result. International Journal of Supply Chain Management, 6(3), 332-336. DOI: 10.1063/1.5005354
- Arcaro, J. (1995). Creating quality in the classroom. Florida: Lucie Press.
- Arslantaş, H. İ. (2011). Öğretim elemanlarının öğretim stratejileri-yöntem ve teknikleri, iletişim ve ölçme değerlendirme yeterliklerine yönelik öğrenci görüşleri. [Student views regarding teaching staffs' sufficencıes ın teaching strategies-methods and techniques, communication]. Mustafa Kemal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 8(15), 487-506.
- Bailey, R., Armour, K., Kirk, D., Jess, M., Pickup, I., Sandford, R., & Education, B. P. (2009). The educational benefits claimed for physical education and school sport: an academic review. Research Papers in Education, 24(1), 1-27. DOI: 10.1080/02671520701809817 Bergan, S., & Damian, R. (2010). Higher education for modern societies-competences and values. Council of Europe Higher Education series No: 15, Strasbourg: Council of Europe Publishing.
- Bolay, S. H. (2011). Çağdaş üniversitede neler önem kazanmaktadır? [What becomes important in the contemporary university?]. Yüksekögretim ve Bilim Dergisi, 1(3), 105-112. DOI: 10.5961/jhes.2011.016
- Bonstingl, J. J. (2001). Schools of quality. Thousand Oaks, California: Corwin Press.
- Chang, H. H., Wang, Y. and Yank, W. (2009). The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value. Total Quality Management and Business Excellence, 20(4): 423–443. DOI: 10.1080/14783360902781923
- Chapman, J., & Aspin, D. (2001). Schools and the learning community: Laying the basis for learning across the lifespan. In International handbook of lifelong learning (pp. 405-446). Dordrecht: Springer.
- Chiu, R. K. (1999). Employee involvement in a total quality management programme: problems in Chinese firms in Hong Kong. Managerial Auditing Journal, 14(1/2), 8-11. DOI: 10.1108/02686909910245522.
- Coşkun, Y. D., & Demirel, M. (2012). Üniversite öğrencilerinin yaşam boyu öğrenme eğilimleri. [Lifelong learning tendencies of university students]. Hacettepe Üniversitesi Eğitim Fakültesi Dergisi, 42(42), 108-120.
- Deming, W. E. (1986). Out of the crisis: Quality. Productivity and Competitive Position. Massachusetts: Cambridge Mass.
- Drakou, A., Tzetzis, G., & Mamantzi, K. (2008). Leisure constraints experienced by university students in Greece. The Sport Journal, 11(1). [Available online at: http://thesportjournal.org/article/leisure-constraints-experienced-by-university-students-in-greece/], Access Date: 04.05.2019
- Dudin, M., Frolova, E., Gryzunova, N., & Shuvalova, E. (2015). The Deming Cycle (PDCA) concept as an efficient tool for continuous quality improvement in the agribusiness. Asian Social Science, 11(1), 239-246. DOI:10.5539/ass.v11n1p239.
- Hackman, J. R., & Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly, 40(2), 309-342. DOI: 10.2307/2393640.
- Jackson, E. L., & Henderson, K. A. (1995). Gender‐based analysis of leisure constraints. Leisure Sciences, 17(1), 31-51. DOI: 10.1080/01490409509513241.
- Kanji, G. K. (1994). Total quality management and statistical understanding. Total Quality Management, 5(3), 105-114. DOI: 10.1080/09544129400000030.
- Kantardjieva, M. (2015). The relationship between total quality management (TQM) and strategic management. Journal of Economics, Business and Management, 3(5), 537-541. DOI: 10.7763/JOEBM.2015.V3.242.
- Kepenekçi, Y. (2003). Demokratik okul. Eğitim Araştırmaları, 3(11), 44-53.
- Kim, G. S. (2016). Effect of total quality management on customer satisfaction. International Journal of Engineering Sciences & Research Technology, 5(6), 507-514. DOI: 10.5281/zenodo.55618.
- Lagrosen, S. (2001). Strengthening the weakest link of TQM–from customer focus to customer understanding. The TQM Magazine, 13(5), 348-354. DOI: 10.1108/09544780110401916.
- Langford, D. P., & Cleary, B. A. (1999). Eğitimde kalite yönetimi. İstanbul: Kalite Derneği.
- Lawler III, E. E. (1994). Total quality management and employee involvement: are they compatible?. Academy of Management Perspectives, 8(1), 68-76.
- MEB (2013). Milli Eğitim Bakanlığı, Eğitimi Araştırma ve Geliştirme Daire Başkanlığı Dokümanlar. "Çalışan memnuniyeti anketi" Formu, 2013.
- Muter, N. B., & Kayalıdere, G. (2003). Toplam Kalite Yönetiminin Manisa Vergi Dairesinde Uygulanabilirliği. [Applicability of total quality management in the tax administration department of Manisa, Mesir]. Yönetim ve Ekonomi: Celal Bayar Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 10(1), 141-157.
- Oakland, J. S. (2014). Total quality management and operational excellence: text with cases. London: Routledge.
- Omachonu, V. K., & Ross, J. E. (2004). Principles of total quality. Florida: Crc Press.
- Ooi, K. B., Lin, B., Tan, B. I., & Yee-Loong Chong, A. (2011). Are TQM practices supporting customer satisfaction and service quality?. Journal of Services Marketing, 25(6), 410-419. DOI: 10.1108/08876041111161005.
- Öcal, K. (2014). Constraints on leisure time physical activity at a public university. Journal of Human Sciences, 11(2), 648-660. Özdemir, S. (2002). Eğitimde toplam kalite yönetimi. [Total quality management in education]. Kırgızistan-Türkiye Manas Üniversitesi Sosyal Bilimler Dergisi, 2002, 2, 253-270.
- Öztürk F. (1998). Toplumsal boyutlarıyla spor. Ankara: Bağırgan Yayınevi. Pineda, A. P. M. (2013). Total quality management in educational institutions: Influences on customer satisfaction. Asian Journal of Management Sciences and Education, 2(3), 41-46.
- Powell, T. C. (1995). Total quality management as competitive advantage: a review and empirical study. Strategic Management Journal, 16(1), 15-37. DOI: 10.1002/smj.4250160105.
- Print, M. Arnsram, S., Nielsen, H. S. (2002). Education for democratic processes in schools and classrooms. European Journal of Education, 37 (2), 193-210.
- Riches, C. R., & Morgan, C. (1990). Human resource management in education. Milton Keynes: Open University Press.
- Ross, J. E. (2017). Total quality management: Text, cases, and readings. New York: Routledge.
- Setó-Pamies, D. (2012). Customer loyalty to service providers: examining the role of service quality, customer satisfaction and trust. Total Quality Management & Business Excellence, 23(11-12), 1257-1271. DOI: 10.1080/14783363.2012.669551.
- Shortell, S. M., O'Brien, J. L., Carman, J. M., Foster, R. W., Hughes, E. F., Boerstler, H., & O'Connor, E. J. (1995). Assessing the impact of continuous quality improvement/total quality management: concept versus implementation. Health Services Research, 30(2), 377.
- Snyder, F. J., Vuchinich, S., Acock, A., Washburn, I. J., & Flay, B. R. (2012). Improving elementary school quality through the use of a social‐emotional and character development program: A matched‐pair, cluster‐randomized, controlled trial in Hawai'i. Journal of School Health, 82(1), 11-20. DOI: 10.1111/j.1746-1561.2011.00662.x.
- Sokovic, M., Pavletic, D., & Pipan, K. K. (2010). Quality improvement methodologies–PDCA cycle, RADAR matrix, DMAIC and DFSS. Journal of Achievements in Materials and Manufacturing Engineering, 43(1), 476-483.
- Stamatis, D. H. (1995). Total quality service: principles, practices, and implementation. Florida: CRC Press.
- Sunay, H. (2002). Türkiye’de sporun yaygınlaştırılması kapsamında çağdaş spor yöneticilerinin rolü ve önemi. 27-29 Ekim 2002, 7.Uluslararası Spor Bilimleri Kongresi Bildiri kitapçığı, s.263-272, Antalya. Tasie, G. (2016). An exploratory review of total quality management and organizational performance. International Journal of Business and Law Research, 4(1), 39-45.
- Tuncay, S. (2000). Türkiye’de gençlik sorunlarının psikolojik boyutu. Muğla Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 1(1), 231-257.
- Van Vliet, V. (2009). Total Quality Management (TQM). 05.05.2019 [Available online at: https://www.toolshero.com/quality-management/total-quality-management-tqm/], Access Date: 04.05.2019.
- Walsh, A., Hughes, H., & Maddox, D. P. (2002). Total quality management continuous improvement: is the philosophy a reality?. Journal of European Industrial Training, 26(6), 299-307. DOI: 10.1108/03090590210431274
- Yalçınkaya, M., Saraçoğlu, A. S., & Varol, S. R. (1993). Üniversite öğrencilerinin spora ilişkin görüşleri ve beklentileri. [The opinions and expectations of the university students toward sport]. Spor bilimleri dergisi, 4(2), 12-26.
Ayrıntılar
| Birincil Dil | İngilizce |
|---|---|
| Konular | Spor Hekimliği |
| Bölüm | Orijinal Makale |
| Yazarlar | |
| Yayımlanma Tarihi | 31 Aralık 2019 |
| Kabul Tarihi | 23 Ekim 2019 |
| Yayımlandığı Sayı | Yıl 2019 Cilt: 4 Sayı: 2 |
