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Navigating the Skies: Unraveling Communication Challenges in Diverse Aviation Accidents

Yıl 2024, Cilt: 5 Sayı: 1, 14 - 33, 05.07.2024
https://doi.org/10.54969/abuijss.1459587

Öz

Effective communication is the lifeline of aviation safety, serving as the cornerstone for preventing accidents, mitigating crises, and ensuring seamless coordination among diverse stakeholders within the complex and dynamic aviation environment. The aim of this study is to provide a qualitative analysis of the 10 fatal accidents in aviation history and incidents and accidents that occurred in the past 10 years registered by the National Transportation Safety Board (NTSB). The content analysis of the reports of the fatal accidents and reports of the 48 events identified in the accident database search revealed themes such as miscommunication between flight crew members, challenges in emergent situations, and communication breakdowns with ATC. These findings align with existing literature, emphasizing the pivotal role of communication in aviation safety. The study offers recommendations to invest in CRM training, standardized phraseology, and advanced communication technologies for aviation safety. Future research directions include exploring human-machine interaction, artificial intelligence, and communication in Unmanned Aerial Systems. Moreover, grounded in these findings, airline companies can infer practical implications such as improved safety, operational efficiency, stress reduction, cost savings, regulatory compliance, and trust-building, thereby emphasizing the industry's commitment to continuous improvement in navigating the complexities of aviation communication.

Kaynakça

  • Alharasees, O., Jazzar, A., Kale, U., & Rohacs, D. (2023). Aviation communication: the effect of critical factors on the rate of misunderstandings. Aircraft engineering and aerospace technology, 95(3), 379-388.
  • Barshi, I., & Farris, C. (2016). Misunderstandings in ATC communication: Language, cognition, and experimental methodology. Routledge.
  • Borowska, A. (2013). Shaping Cross-Cultural Awareness in Aviation English Communication. FÓRUM ICAEA, 15. Bowers, C., Deaton, J., Oser, R., Prince, C., & Kolb, M. (2017). Impact of automation on aircrew communication and decision-making performance. In Decision Making in Aviation (pp. 295-318). Routledge.
  • Brewer, E. C., & Holmes, T. L. (2016). Better communication= better teams: A communication exercise to improve team performance. IEEE Transactions on Professional Communication, 59(3), 288-298.
  • Burgoon, J. K. (1993). Interpersonal expectations, expectancy violations, and emotional communication. Journal of language and social psychology, 12(1-2), 30-48.
  • Clampitt, P. G., & Downs, C. W. (1993). Employee perceptions of the relationship between communication and productivity: A field study. The Journal of Business Communication (1973), 30(1), 5-28.
  • Cohen, J. (1960). A coefficient of agreement for nominal scales. Educational and psychological measurement, 20(1), 37-46.
  • Cookson, S. (2017). Culture in the cockpit: implications for CRM training. In Advances in Cross-Cultural Decision Making: Proceedings of the AHFE 2016 International Conference on Cross-Cultural Decision Making (CCDM), July 27-31, 2016, Walt Disney World®, Florida, USA (pp. 119-131). Springer International Publishing.
  • Craig, P. A. (1998). Improving pilot decision-making in situations of high stakes, high stress, and time pressures. Tennessee State University.
  • Dayton, E., & Henriksen, K. (2007). Communication failure: basic components, contributing factors, and the call for structure. The Joint Commission Journal on Quality and Patient Safety, 33(1), 34-47.
  • Dökmen, Ü. (1998). Sanatta ve günlük yaşamda iletişim çatışmaları ve empati. İstanbul: Sistem Yayıncılık. Eğeci, İ. S., & Gençöz, T. (2006). Factors associated with relationship satisfaction: Importance of communication skills. Contemporary family therapy, 28, 383-391.
  • Ekman, P. (1997). Expression or communication about emotion. Endsley, M. R. (1999). Situation awareness in aviation systems. Handbook of aviation human factors, 11, 257-276. Erturk, M. C., Jamal, H., & Matolak, D. W. (2019, September). Potential future aviation communication technologies. In 2019 IEEE/AIAA 38th Digital Avionics Systems Conference (DASC)(pp. 1-10). IEEE.
  • Frydenberg, K., & Brekke, M. (2012). Poor communication on patients’ medication across health care levels leads to potentially harmful medication errors. Scandinavian journal of primary health care, 30(4), 234-240.
  • Hamzah, H., & Fei, W. F. (2018). Miscommunication in Pilot-controller Interaction. 3L: Southeast Asian Journal of English Language Studies, 24(4).
  • Hellesy, O. (1995). Cockpit–cabin crew interaction: satisfaction with communication and information exchange. change, 66, 841-8.
  • Helmreich, R. L. (2000). On error management: lessons from aviation. Bmj, 320(7237), 781-785.
  • Helmreich, R. L., & Merritt, A. C. (2017, November). 11 Safety and error management: The role of crew resource management. In Aviation Resource Management: Proceedings of the Fourth Australian Aviation Psychology Symposium Volume 1. Routledge.
  • İnan, T. T. (2018). Development of Crew Resource Management Concept in Civil Aviation. Journal of Aviation, 2(1), 45-55.
  • Jacob, P., Sirigina, R. P., Madhukumar, A. S., & Prasad, V. A. (2016). Cognitive radio for aeronautical communications: A survey. IEEE Access, 4, 3417-3443.
  • Jensen, R. S. (1989). Aeronautical Decision Making: Cockpit Resource Management. Washington, DC: US Department of Transportation, Federal Aviation Administration.
  • Kanki, B. G. (2019). Communication and crew resource management. In Crew resource management (pp. 103-137). Academic Press.
  • Kharoufah, H., Murray, J., Baxter, G., & Wild, G. (2018). A review of human factors causations in commercial air transport accidents and incidents: From to 2000–2016. Progress in Aerospace Sciences, 99, 1-13.
  • Kolander, C. K. (2019). Flight and cabin crew teamwork: improving safety in aviation. In Crew resource management (pp. 407-420). Academic Press.
  • Krieger, J. L. (2003). Mindful Communication in a Crisis: Communication Behaviors of Shared Mindfulness and Effective Pilot Decision Outcomes in Crisis Situations.
  • Krippendorff, K. (2018). Content analysis: An introduction to its methodology. Sage publications. Leonhardt, J., & Vogt, M. J. (Eds.). (2012). Critical incident stress management in aviation. Ashgate Publishing, Ltd..
  • Mazor, K. M., Simon, S. R., & Gurwitz, J. H. (2004). Communicating with patients about medical errors: a review of the literature. Archives of internal medicine, 164(15), 1690-1697.
  • Mitchell, J. T. (2016). Critical incident stress management in aviation: a strategic approach. Critical Incident Stress Management in Aviation; Routledge: London, UK, 13-42.
  • Mosier, K. L. (2002). Automation and cognition: Maintaining coherence in the electronic cockpit. In Advances in human performance and cognitive engineering research (pp. 93-121). Emerald Group Publishing Limited.
  • Naidoo, P. (2009). Airline pilots' perceptions of advanced flight deck automation (Doctoral dissertation, University of Pretoria).
  • Nicotera, A. M. (1993). The importance of communication in interpersonal relationships. Interpersonal communication in friend and mate relationships, 3-12.
  • Orasanu, J. M. (2017). 12 Shared problem models and flight crew performance. Aviation psychology in practice, 255.
  • Orasanu, J., Fischer, U., & Davison, J. (1997). Cross-cultural barriers to effective communication in aviation. Cross-cultural work groups, 134-160.
  • Perry, J. C. (2022). Aviation Stress Management: An Effective Solution to Student Success (Doctoral dissertation, Northcentral University).
  • Shukri, S. A., Millar, R. M., Gratton, G., & Garner, M. (2016, October). The potential risk of communication media in conveying critical information in the aircraft maintenance organisation: A case study. In IOP Conference Series: Materials Science and Engineering (Vol. 152, No. 1, p. 012044). IOP Publishing.
  • Sillars, A., Canary, D. J., & Tafoya, M. (2003). Communication, conflict, and the quality of family relationships. In The Routledge handbook of family communication (pp. 437-470). Routledge.
  • Stubbe, M. (2017). Miscommunication at work. The Routledge handbook of language in the workplace, 258-271. Sutcliffe, K. M., Lewton, E., & Rosenthal, M. M. (2004). Communication failures: an insidious contributor to medical mishaps. Academic medicine, 79(2), 186-194.
  • Tavlin, L. (2019). Aviation communication: Strategy and messages for ensuring success and preventing failures. Routledge.
  • Trkovsky, J. (2017). Improved flight safety through effective communication among multicultural flight crew (Doctoral dissertation, Northcentral University).
  • Yoo, H., Bartle-Haring, S., Day, R. D., & Gangamma, R. (2014). Couple communication, emotional and sexual intimacy, and relationship satisfaction. Journal of sex & marital therapy, 40(4), 275-293.

Gökyüzünde Yol Almak: Çeşitli Havacılık Kazalarında İletişim Zorluklarının Rolü

Yıl 2024, Cilt: 5 Sayı: 1, 14 - 33, 05.07.2024
https://doi.org/10.54969/abuijss.1459587

Öz

Etkili iletişim, havacılık emniyetinin en önemli unsurlarından biri olup, kaza önleme, krizleri hafifletme ve karmaşık ve dinamik havacılık ortamı içindeki çeşitli paydaşlar arasında sorunsuz koordinasyon sağlama konusunda temel taş olarak hizmet etmektedir. Bu çalışmanın amacı, Ulusal Ulaşım Emniyet Kurulu (NTSB) tarafından kaydedilen son 10 yılda meydana gelen ve havacılık tarihindeki 10 ölümcül kaza ve olayların niteliksel bir analizini sunmaktır. Ölümcül kazaların ve kaza veritabanı aramasında belirlenen 48 olayın raporlarının içerik analizi, uçuş ekibi üyeleri arasında yanlış iletişim, beklenmedik durumlar karşısında yaşanan zorluklar ve Hava Trafik Kontrolü (ATC) ile iletişim kopuklukları gibi temaları ortaya çıkarmıştır. Bu bulgular, iletişimin havacılık emniyetindeki kritik rolünü vurgulayan mevcut literatürle uyumlu haldedir. Çalışma, havacılık emniyeti için CRM eğitimine, standartlaştırılmış terimlere ve gelişmiş iletişim teknolojilerine yatırım yapılmasını önermektedir. Gelecek araştırma yönleri, insan-makine etkileşimi, yapay zeka ve İnsansız Hava Araçları'ndaki iletişimi keşfetmeyi içermektedir. Ayrıca, bu bulgulara dayanarak, havayolu şirketleri, emniyette iyileşme, operasyonel verimlilik, stres azaltma, maliyet tasarrufu, düzenleyici uyum ve güven inşası gibi pratik sonuçlar çıkarabilir ve böylece endüstrinin havacılık iletişiminin karmaşıklıklarını yönlendirirken sürekli iyileştirmeye olan taahhüdünü vurgulayabilir.

Kaynakça

  • Alharasees, O., Jazzar, A., Kale, U., & Rohacs, D. (2023). Aviation communication: the effect of critical factors on the rate of misunderstandings. Aircraft engineering and aerospace technology, 95(3), 379-388.
  • Barshi, I., & Farris, C. (2016). Misunderstandings in ATC communication: Language, cognition, and experimental methodology. Routledge.
  • Borowska, A. (2013). Shaping Cross-Cultural Awareness in Aviation English Communication. FÓRUM ICAEA, 15. Bowers, C., Deaton, J., Oser, R., Prince, C., & Kolb, M. (2017). Impact of automation on aircrew communication and decision-making performance. In Decision Making in Aviation (pp. 295-318). Routledge.
  • Brewer, E. C., & Holmes, T. L. (2016). Better communication= better teams: A communication exercise to improve team performance. IEEE Transactions on Professional Communication, 59(3), 288-298.
  • Burgoon, J. K. (1993). Interpersonal expectations, expectancy violations, and emotional communication. Journal of language and social psychology, 12(1-2), 30-48.
  • Clampitt, P. G., & Downs, C. W. (1993). Employee perceptions of the relationship between communication and productivity: A field study. The Journal of Business Communication (1973), 30(1), 5-28.
  • Cohen, J. (1960). A coefficient of agreement for nominal scales. Educational and psychological measurement, 20(1), 37-46.
  • Cookson, S. (2017). Culture in the cockpit: implications for CRM training. In Advances in Cross-Cultural Decision Making: Proceedings of the AHFE 2016 International Conference on Cross-Cultural Decision Making (CCDM), July 27-31, 2016, Walt Disney World®, Florida, USA (pp. 119-131). Springer International Publishing.
  • Craig, P. A. (1998). Improving pilot decision-making in situations of high stakes, high stress, and time pressures. Tennessee State University.
  • Dayton, E., & Henriksen, K. (2007). Communication failure: basic components, contributing factors, and the call for structure. The Joint Commission Journal on Quality and Patient Safety, 33(1), 34-47.
  • Dökmen, Ü. (1998). Sanatta ve günlük yaşamda iletişim çatışmaları ve empati. İstanbul: Sistem Yayıncılık. Eğeci, İ. S., & Gençöz, T. (2006). Factors associated with relationship satisfaction: Importance of communication skills. Contemporary family therapy, 28, 383-391.
  • Ekman, P. (1997). Expression or communication about emotion. Endsley, M. R. (1999). Situation awareness in aviation systems. Handbook of aviation human factors, 11, 257-276. Erturk, M. C., Jamal, H., & Matolak, D. W. (2019, September). Potential future aviation communication technologies. In 2019 IEEE/AIAA 38th Digital Avionics Systems Conference (DASC)(pp. 1-10). IEEE.
  • Frydenberg, K., & Brekke, M. (2012). Poor communication on patients’ medication across health care levels leads to potentially harmful medication errors. Scandinavian journal of primary health care, 30(4), 234-240.
  • Hamzah, H., & Fei, W. F. (2018). Miscommunication in Pilot-controller Interaction. 3L: Southeast Asian Journal of English Language Studies, 24(4).
  • Hellesy, O. (1995). Cockpit–cabin crew interaction: satisfaction with communication and information exchange. change, 66, 841-8.
  • Helmreich, R. L. (2000). On error management: lessons from aviation. Bmj, 320(7237), 781-785.
  • Helmreich, R. L., & Merritt, A. C. (2017, November). 11 Safety and error management: The role of crew resource management. In Aviation Resource Management: Proceedings of the Fourth Australian Aviation Psychology Symposium Volume 1. Routledge.
  • İnan, T. T. (2018). Development of Crew Resource Management Concept in Civil Aviation. Journal of Aviation, 2(1), 45-55.
  • Jacob, P., Sirigina, R. P., Madhukumar, A. S., & Prasad, V. A. (2016). Cognitive radio for aeronautical communications: A survey. IEEE Access, 4, 3417-3443.
  • Jensen, R. S. (1989). Aeronautical Decision Making: Cockpit Resource Management. Washington, DC: US Department of Transportation, Federal Aviation Administration.
  • Kanki, B. G. (2019). Communication and crew resource management. In Crew resource management (pp. 103-137). Academic Press.
  • Kharoufah, H., Murray, J., Baxter, G., & Wild, G. (2018). A review of human factors causations in commercial air transport accidents and incidents: From to 2000–2016. Progress in Aerospace Sciences, 99, 1-13.
  • Kolander, C. K. (2019). Flight and cabin crew teamwork: improving safety in aviation. In Crew resource management (pp. 407-420). Academic Press.
  • Krieger, J. L. (2003). Mindful Communication in a Crisis: Communication Behaviors of Shared Mindfulness and Effective Pilot Decision Outcomes in Crisis Situations.
  • Krippendorff, K. (2018). Content analysis: An introduction to its methodology. Sage publications. Leonhardt, J., & Vogt, M. J. (Eds.). (2012). Critical incident stress management in aviation. Ashgate Publishing, Ltd..
  • Mazor, K. M., Simon, S. R., & Gurwitz, J. H. (2004). Communicating with patients about medical errors: a review of the literature. Archives of internal medicine, 164(15), 1690-1697.
  • Mitchell, J. T. (2016). Critical incident stress management in aviation: a strategic approach. Critical Incident Stress Management in Aviation; Routledge: London, UK, 13-42.
  • Mosier, K. L. (2002). Automation and cognition: Maintaining coherence in the electronic cockpit. In Advances in human performance and cognitive engineering research (pp. 93-121). Emerald Group Publishing Limited.
  • Naidoo, P. (2009). Airline pilots' perceptions of advanced flight deck automation (Doctoral dissertation, University of Pretoria).
  • Nicotera, A. M. (1993). The importance of communication in interpersonal relationships. Interpersonal communication in friend and mate relationships, 3-12.
  • Orasanu, J. M. (2017). 12 Shared problem models and flight crew performance. Aviation psychology in practice, 255.
  • Orasanu, J., Fischer, U., & Davison, J. (1997). Cross-cultural barriers to effective communication in aviation. Cross-cultural work groups, 134-160.
  • Perry, J. C. (2022). Aviation Stress Management: An Effective Solution to Student Success (Doctoral dissertation, Northcentral University).
  • Shukri, S. A., Millar, R. M., Gratton, G., & Garner, M. (2016, October). The potential risk of communication media in conveying critical information in the aircraft maintenance organisation: A case study. In IOP Conference Series: Materials Science and Engineering (Vol. 152, No. 1, p. 012044). IOP Publishing.
  • Sillars, A., Canary, D. J., & Tafoya, M. (2003). Communication, conflict, and the quality of family relationships. In The Routledge handbook of family communication (pp. 437-470). Routledge.
  • Stubbe, M. (2017). Miscommunication at work. The Routledge handbook of language in the workplace, 258-271. Sutcliffe, K. M., Lewton, E., & Rosenthal, M. M. (2004). Communication failures: an insidious contributor to medical mishaps. Academic medicine, 79(2), 186-194.
  • Tavlin, L. (2019). Aviation communication: Strategy and messages for ensuring success and preventing failures. Routledge.
  • Trkovsky, J. (2017). Improved flight safety through effective communication among multicultural flight crew (Doctoral dissertation, Northcentral University).
  • Yoo, H., Bartle-Haring, S., Day, R. D., & Gangamma, R. (2014). Couple communication, emotional and sexual intimacy, and relationship satisfaction. Journal of sex & marital therapy, 40(4), 275-293.
Toplam 39 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Sosyal ve Kişilik Psikolojisi (Diğer)
Bölüm Derlemeler
Yazarlar

Ezgi Yıldız 0000-0001-5140-0889

Yayımlanma Tarihi 5 Temmuz 2024
Gönderilme Tarihi 27 Mart 2024
Kabul Tarihi 4 Temmuz 2024
Yayımlandığı Sayı Yıl 2024 Cilt: 5 Sayı: 1

Kaynak Göster

APA Yıldız, E. (2024). Navigating the Skies: Unraveling Communication Challenges in Diverse Aviation Accidents. Antalya Bilim Üniversitesi Uluslararası Sosyal Bilimler Dergisi, 5(1), 14-33. https://doi.org/10.54969/abuijss.1459587

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