Yıl 2020, Cilt 11 , Sayı 1, Sayfalar 47 - 54 2019-11-02

Student Online Services Consumption: Routine Practices or Mistrust to Digital Service?

Almira R. Bayanova [1] , Irina V. Sivova [2] , Yuliya L. Kamasheva [3] , Olga V. Popova [4] , Evgeny V. Semyanov [5] , Rozalina V. Shagieva [6] , Il’dar M. Yusupov [7]


The article aims to study the practices of students’ use of services in the conditions of digitalization. The leading methods for the study of this problem are the methods of questioning and testing, allowing to make a qualitative analysis of student consumption practices in the conditions of digitization of services. These methods allowed revealing the peculiarities of online consumption practices by students. The authors found that the majority of students who are not actively using online services, to some extent had experience using online services, but almost every tenth of them had negative result. It is established that students are distrustful of new methods to obtain services, especially when it comes to any operations related to money. It is shown that students who do not practice online services have a feeling that the provided online services are of poor quality, and informants are ready to experience some discomfort in exchange for the usual, guaranteed and high quality, in their opinion, service. In addition, students who are not actively using online services note that it is not easy for them to adapt to new technologically advanced things, but the rest of the students believe that they can adapt to innovations, but the way of providing services that is now perceived as traditional one is the most acceptable for them. It is established that the leader in the use of online services is a taxi. This service is used by all students to some extent, followed by the service of food delivery and only then online banking, online shopping and public services. The novelty and originality of the study lies in the fact that the features of consumption practices among students actively practicing online services and avoiding them are revealed. It is established that students who have little recourse to online services are wary of modern services, which is based either on the previous negative experience of use, or on the unsatisfactory experience of friends, believe that those techniques and applications that are now on the market are not optimal for them and the usual methods of obtaining services for them remain more comfortable and familiar, even though more time spent on obtaining a particular service. The practical significance lies in the fact that the data obtained in the work can be used in social psychology, age psychology, labor psychology, management, sociology, as well as for further theoretical development of this issue.
students, consumption, Internet, e-Commerce
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Birincil Dil en
Konular Eğitim, Bilimsel Disiplinler
Bölüm Makaleler
Yazarlar

Orcid: 0000-0003-2311-3924
Yazar: Almira R. Bayanova (Sorumlu Yazar)
Kurum: Kazan (Volga region) Federal University, Russia Kazan National Research Technical University named after A.N. Tupolev – KAI, Russia
Ülke: Russian Federation


Orcid: 0000-0003-1175-6367
Yazar: Irina V. Sivova
Kurum: Gzhel State University, Russia
Ülke: Russian Federation


Orcid: 0000-0002-7695-0155
Yazar: Yuliya L. Kamasheva
Kurum: Kazan Innovative University named after V. G. Timiryasov, Russia
Ülke: Russian Federation


Orcid: 0000-0001-8142-0346
Yazar: Olga V. Popova
Kurum: Financial University under the Government of the Russian Federation, Russia
Ülke: Russian Federation


Orcid: 0000-0003-1699-6976
Yazar: Evgeny V. Semyanov
Kurum: Russian New University (RosNOU), Russia
Ülke: Russian Federation


Orcid: 0000-0001-8682-0779
Yazar: Rozalina V. Shagieva
Kurum: Russian Customs Academy, Russia
Ülke: Russian Federation


Orcid: 0000-0002-4361-6142
Yazar: Il’dar M. Yusupov
Kurum: Kazan Innovative University named after V.G. Timiryasov, Russia
Ülke: Russian Federation


Tarihler

Yayımlanma Tarihi : 2 Kasım 2019

Bibtex @araştırma makalesi { cet641767, journal = {Contemporary Educational Technology}, issn = {}, eissn = {1309-517X}, address = {Prof. Dr. Ali Şimşek, Başeditör, Anadolu Üniversitesi İletişim Bilimleri Fakültesi İletişim Tasarımı ve Yönetimi Bölümü, Yunus Emre Yerleşkesi, Eskişehir}, publisher = {Ali ŞİMŞEK}, year = {2019}, volume = {11}, pages = {47 - 54}, doi = {10.30935/cet.641767}, title = {Student Online Services Consumption: Routine Practices or Mistrust to Digital Service?}, key = {cite}, author = {Bayanova, Almira R. and Sivova, Irina V. and Kamasheva, Yuliya L. and Popova, Olga V. and Semyanov, Evgeny V. and Shagieva, Rozalina V. and Yusupov, Il’dar M.} }
APA Bayanova, A , Sivova, I , Kamasheva, Y , Popova, O , Semyanov, E , Shagieva, R , Yusupov, I . (2019). Student Online Services Consumption: Routine Practices or Mistrust to Digital Service?. Contemporary Educational Technology , 11 (1) , 47-54 . DOI: 10.30935/cet.641767
MLA Bayanova, A , Sivova, I , Kamasheva, Y , Popova, O , Semyanov, E , Shagieva, R , Yusupov, I . "Student Online Services Consumption: Routine Practices or Mistrust to Digital Service?". Contemporary Educational Technology 11 (2019 ): 47-54 <https://dergipark.org.tr/tr/pub/cet/issue/50041/641767>
Chicago Bayanova, A , Sivova, I , Kamasheva, Y , Popova, O , Semyanov, E , Shagieva, R , Yusupov, I . "Student Online Services Consumption: Routine Practices or Mistrust to Digital Service?". Contemporary Educational Technology 11 (2019 ): 47-54
RIS TY - JOUR T1 - Student Online Services Consumption: Routine Practices or Mistrust to Digital Service? AU - Almira R. Bayanova , Irina V. Sivova , Yuliya L. Kamasheva , Olga V. Popova , Evgeny V. Semyanov , Rozalina V. Shagieva , Il’dar M. Yusupov Y1 - 2019 PY - 2019 N1 - doi: 10.30935/cet.641767 DO - 10.30935/cet.641767 T2 - Contemporary Educational Technology JF - Journal JO - JOR SP - 47 EP - 54 VL - 11 IS - 1 SN - -1309-517X M3 - doi: 10.30935/cet.641767 UR - https://doi.org/10.30935/cet.641767 Y2 - 2019 ER -
EndNote %0 Contemporary Educational Technology Student Online Services Consumption: Routine Practices or Mistrust to Digital Service? %A Almira R. Bayanova , Irina V. Sivova , Yuliya L. Kamasheva , Olga V. Popova , Evgeny V. Semyanov , Rozalina V. Shagieva , Il’dar M. Yusupov %T Student Online Services Consumption: Routine Practices or Mistrust to Digital Service? %D 2019 %J Contemporary Educational Technology %P -1309-517X %V 11 %N 1 %R doi: 10.30935/cet.641767 %U 10.30935/cet.641767
ISNAD Bayanova, Almira R. , Sivova, Irina V. , Kamasheva, Yuliya L. , Popova, Olga V. , Semyanov, Evgeny V. , Shagieva, Rozalina V. , Yusupov, Il’dar M. . "Student Online Services Consumption: Routine Practices or Mistrust to Digital Service?". Contemporary Educational Technology 11 / 1 (Kasım 2019): 47-54 . https://doi.org/10.30935/cet.641767
AMA Bayanova A , Sivova I , Kamasheva Y , Popova O , Semyanov E , Shagieva R , Yusupov I . Student Online Services Consumption: Routine Practices or Mistrust to Digital Service?. Contemporary Educational Technology. 2019; 11(1): 47-54.
Vancouver Bayanova A , Sivova I , Kamasheva Y , Popova O , Semyanov E , Shagieva R , Yusupov I . Student Online Services Consumption: Routine Practices or Mistrust to Digital Service?. Contemporary Educational Technology. 2019; 11(1): 54-47.