Araştırma Makalesi
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Affetmenin Gücü: Affetme İkliminin Öğrenme Odaklılık, Yardım Davranışı ve İşgören Mutluluğu Üzerindeki Etkileri

Yıl 2020, Cilt 18, Sayı 38, 767 - 790, 30.10.2020
https://doi.org/10.35408/comuybd.593022

Öz

Bu araştırma, affetme ikliminin işgören mutluluğu, öğrenme odaklılık ve yardım davranışı üzerindeki etkilerini incelemeyi amaçlamaktadır. Araştırma hipotezleri yapısal eşitlik modellemesi yardımıyla test edilmiştir. Araştırmada kullanılan veriler otel işgörenlerinden (N=399) elde edilmiştir. Bulgular temel olarak, affetme ikliminin işgören mutluluğu, öğrenme odaklılık ve yardım davranışı üzerinde olumlu ve anlamlı bir etkiye sahip olduğunu göstermektedir. Bununla beraber, araştırmada affetme ikliminin öğrenme odaklılık ve yardım davranışı üzerindeki etkisinde işgören mutluluğunun aracılık rolü tespit edilmiştir. Bu bulguya göre, affetme iklimi işgören mutluluğu oluşturmak suretiyle öğrenme odaklılığı ve yardım davranışını artırmaktadır. Sonuç olarak,  affetme ikliminin sonuçları hakkında yeterli ampirik kanıt olmadığı dikkate alındığında, bu araştırmanın alanyazına katkı sağladığını söylemek mümkündür.  

Kaynakça

  • Anderson, J. C., and Gerbing, D. W. (1988), ‘Structural equation modeling in practice: A review and recommended two-step approach’, Psychological Bulletin, Vol. 103 No. 3, pp. 411-423.Ayoko, O. B. (2016). ‘Workplace conflict and willingness to cooperate’. International Journal of Conflict Management, Vol. 27 No. 2, pp.172-198.Babalola, M. T., Ren, S., Kobinah, T., Qu, Y. E., Garba, O. A., & Guo, L. (2019), ‘Negative workplace gossip: Its impact on customer service performance and moderating roles of trait mindfulness and forgiveness’. International Journal of Hospitality Management, Vol. 80, pp. 136-143.Bagozzi, R. P., and Yi, Y. (1988), ‘On the evaluation of structural equation models’, Journal of the Academy of Marketing Science, Vol. 16 No. 1, pp. 74-94.Baron, R. M., and Kenny, D. A. (1986). ‘The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations’, Journal of Personality and Social Psychology, Vol. 51 No. 6, pp. 1173-1182.Boshoff, C., and Allen, J. (2000). The influence of selected antecedents on frontline staff’s perceptions of service recovery performance. International Journal of Service Industry Management, 11(1), 63-90.Brislin, R. W. (1976), ‘Comparative research methodology: Cross-cultural studies’, International Journal of Psychology, Vol. 11 No. 3, pp. 215-229.Cameron, K., and Caza, A. (2002), ‘Organizational and leadership virtues and the role of forgiveness’, Journal of Leadership and Organizational Studies, Vol. 9 No. 1, pp. 33–48.Centers for Disease Control and Prevention (CDC) (2015), Surveillance for Foodborne Disease Outbreaks, United States, 2013, Annual Report. Atlanta, Georgia: US Department of Health and Human Services, CDC.Clegg, A. (2014, Semtember, 15) Lessons in failure from the error management gurus. Financial times, available at: https://www.ft.com/content/d4b61ee2-39b3-11e4-83c4-00144feabdc0 (accessed 03 July 2019).Cox, S. (2008). A Forgiving Workplace: An Investigation of Forgiveness Climate, Individual Differences and Workplace Outcomes, Unpublished Doctoral Thesis, College of Business Louisiana Tech University. Cox, S. S. (2011, January). ‘An investigation of forgiveness climate and workplace outcomes’, In Academy of Management Proceeding, Briarcliff Manor, NY 10510: Academy of Management, No. 1, pp. 1-6. Dahiya, R. and Rangnekar, S. (2018). ‘Forgiveness in Indian Organizations: A Revisit of the Heartland Forgiveness Scale’, Current Psychology, Doi: https://doi.org/10.1007/s12144-018-9879-6Deckop, J. R., Cirka, C. C., and Andersson, L. M. (2003), ‘Doing unto others: The reciprocity of helping behavior in organizations’, Journal of Business Ethics, Vol. 47 No. 2, pp. 101-113DeShon, R.P. and Gillespie, J.Z. (2005), ‘A motivated action theory account of goal orientation’, Journal of Applied Psychology, Vol. 90 No. 6, pp. 1096-127.Edmondson, A. C. (2011), ‘Strategies for learning from failure’, Harvard Business Review, Vol. 89 No. 4, pp. 48-55.Ellis, S., and Davidi, I. (2005), ‘After event reviews: Drawing lessons from successful and failed experience’, Journal of Applied Psychology, Vol. 90, pp. 857-871.Fehr, R. and Gelfand, M. J. (2012), ‘The forgiving organization: A multilevel model of forgiveness at work, Academy of Management Review, Vol. 37 No. 4, pp. 664-688.Fehr, R. Gelfand, M. and Nag, M. (2010). ‘The road to forgiveness: a meta-analytic synthesis of ıts situational and dispositional correlates, Psychological Bulletin, Vol. 136 No. 5, pp. 894-914.Fisher, C. D. (2010), ‘Happiness at work. International journal of management reviews’, Vol. 12 No. 4, pp. 384-412.Fornell, C., and Larcker, D. F. (1981), ‘Evaluating structural equation models with unobservable variables and measurement error’, Journal of Marketing Research, Vol. 18 No. 1, pp. 39–50Frese, M., and Keith, N. (2015), ‘Action errors, error management, and learning in organizations’, Annual Review of Psychology, Vol. 66, pp. 661-687.Gavin, J. H., and Mason, R. O. (2004), ‘The Virtuous Organization: The Value of Happiness in the Workplace’, Organizational Dynamics, Vol. 33 No. 4, pp. 379-392.Guchait, P. (2017). ‘Enhancing service recovery performance through error management culture’, in S. K. Dixit (Ed.). The routledge handbook of consumer behaviour in hospitality and tourism, London: Routledge, pp. 249–259. Guchait, P., Abbott, J. L., Lee, C. K., Back, K. J., and Manoharan, A. (2019). ‘The influence of perceived forgiveness climate on service recovery performance: The mediating effect of psychological safety and organizational fairness’, Journal of Hospitality and Tourism Management, Vol. 40, pp.94-102.Guchait, P., Lanza-Abbott, J. A., Madera, J. M., and Dawson, M. (2016), ‘Should organizations be forgiving or unforgiving? A two-study replication of how forgiveness climate in hospitality organizations drives employee attitudes and behaviors’, Cornell Hospitality Quarterly, Vol. 57 No. 4, pp. 379-395.Guchait, P., Lee, C., Wang, C. and Abbott, J. L. (2016), ‘Impact of error management practices on service recovery performance and helping behaviors in the hospitality industry: The mediating effects of psychological safety and learning behaviors’, Journal of Human Resources in Hospitality & Tourism, Vol. 15, No. 1, pp. 1-28.Guchait, P., Paşamehmetoğlu, A., and Dawson, M. (2014), ‘Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance’, International Journal of Hospitality Management, Vol. 41,pp. 28-37.Guchait, P., Paşamehmetoğlu, A., and Madera, J. (2016), ‘Error management culture: impact on cohesion, stress, and turnover intentions’, The Service Industries Journal, Vol. 36 No. 3-4, pp. 124-141.Gürlek, M. (2018). Kurumsal sosyal sorumluluğun işe adanma üzerindeki etkisinde algılanan dışsal prestijin ve örgütsel özdeşleşmenin aracılık rolü: otel işletmelerinde bir araştırma. Gazi Üniversitesi Sosyal Bilimler Enstitüsü, Yayımlanmamış Doktora Tezi.Hirst, G., Van Knippenberg, D., and Zhou, J. (2009), ‘A cross-level perspective on employee creativity: Goal orientation, team learning behavior, and individual creativity’, Academy of Management Journal, Vol. 52 No. 2, pp. 280-293.James, L. R., Mulaik, S. A., and Brett, J. M. (2006), ‘A tale of two methods’, Organizational Research Methods, Vol.9 No. 2, pp. 233–244Kalshoven, K. ve Boon, C. T. (2012). Ethical Leadership, Employee Well-Being, and Helping The Moderating Role of Human Resource Management. Kalshoven, K., and Boon, C. T. (2012), ‘Ethical leadership, employee well-being, and helping’, Journal of Personnel Psychology, Vol. 11 No. 1, pp. 60-68.Kalshoven, K., and Boon, C. T. (2012), ‘Ethical leadership, employee well-being, and helping’, Journal of Personnel Psychology. Vol. 11 pp. 60-68.Keith, N., and Frese, M. (2009) Enhancing firm performance and innovativeness through error management culture, in N. M. Ashkanasy, C. P. M. Wilderom, & M. F. Peterson (Eds.), Organizational culture and climate , Sage, Lose Angeles, pp. 137–159. Kline, R. B. (2011), Principles and practice of structural equation modeling (3rd ed.), The Guilford Press, New York.Litwin, G. H., and Stringer, R. A. (1968). Motivation and organizational climate, Harvard University Press, Boston. Lyubomirsky, S., and Lepper, H. S. (1999), ‘A measure of subjective happiness: Preliminary reliability and construct validation’, Social indicators research, Vol. 46 No. 2, pp. 137-155.Maltby, J., Day, L., and Barber, L. (2005). ‘Forgiveness and happiness. The differing contexts of forgiveness using the distinction between hedonic and eudaimonic happiness’, Journal of Happiness Studies, Vol. 6 No. 1, pp. 1-13.McCullough, M. E., and Worthington Jr, E. L. (1994), ‘Models of interpersonal forgiveness and their applications to counseling: Review and critique’, Counseling and Values, Vol. 39 No. 1, pp. 2-14.Murphy, K., and Tyler, T. (2008), ‘Procedural justice and compliance behaviour: The mediating role of emotions’, European Journal of Social Psychology, Vol. 38 No. 4, pp. 652-668.Nadiri, H., and Tanova, C. (2010), ‘An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry’, International Journal of Hospitality Management, Vol. 29 No. 1, pp. 33-41.Naumann, S. E., and Bennett, N. (2002). ‘The effects of procedural justice climate on work group performance’, Small Group Research, Vol. 33 No. 3, pp. 361-377.Oswald, A. J., Proto, E., and Sgroi, D. (2015). Happiness and productivity. Journal of Labor Economics, Vol. 33 No. 4, pp. 789-822.Podsakoff, P. M., Ahearne, M., and MacKenzie, S. B. (1997), ‘Organizational citizenship behavior and the quantity and quality of work group performance’, Journal of Applied Psychology, Vol. 82 No. 2, pp. 262-270.Podsakoff, P. M., Ahearne, M., and MacKenzie, S. B. (1997), ‘Organizational citizenship behavior and the quantity and quality of work group performance’, Journal of Applied Psychology, Vol. 82 No. 2, pp. 262-270.Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., and Bachrach, D. G. (2000), ‘Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research’, Journal of Management, Vol. 26 No. 3, pp. 513-563.Radulovic, A. B., Thomas, G., Epitropaki, O., and Legood, A. (2019), ‘Forgiveness in leader–member exchange relationships: Mediating and moderating mechanisms’, Journal of Occupational and Organizational Psychology, Doi: https://doi.org/10.1111/joop.12274ReferencesRego, A., and Cunha, M. P. (2008), ‘Authentizotic climates and employee happiness: Pathways to individual performance?’, Journal of Business Research, Vol. 61 No. 7, pp. 739-752.Rego, A., Ribeiro, N., and Cunha, M. P. (2010), ‘Perceptions of organizational virtuousness and happiness as predictors of organizational citizenship behaviors’, Journal of Business Ethics, Vol. 93 No. 2, pp. 215-235.Rego, A., Ribeiro, N., Cunha, M. P., and Jesuino, J. C. (2011), ‘How happiness mediates the organizational virtuousness and affective commitment relationship’, Journal of Business Research, Vol. 64 No. 5, pp. 524-532.Safavi, H. P., and Karatepe, O. M. (2018), ‘High-performance work practices and hotel employee outcomes: The mediating role of career adaptability’, International Journal of Contemporary Hospitality Management, Vol. 30 No. 2, pp. 1112-1133.Salancik, G. R. and Pfeffer, J. (1978), ‘A social information processing approach to job attitudes and task design, Administrative Science Quarterly, Vol. 23, No. 2, pp. 224-253.Salas-Vallina, A., Alegre, J., and Fernandez, R. (2017a), ‘ Happiness at work and organisational citizenship behaviour: is organisational learning a missing link?’, International Journal of Manpower, No. 38 No. 3, pp.470-488.Salas‐Vallina, A., Alegre, J., and Fernández, R. (2017b), ‘Organizational learning capability and organizational citizenship behaviour in the health sector: examining the role of happiness at work from a gender perspective. The International Journal of Health Planning and Management, Vol. 32 No. 2, pp. 137-159.Salas-Vallina, A., López-Cabrales, Á., Alegre, and Fernández, R. (2017), ‘On the road to happiness at work (HAW) transformational leadership and organizational learning capability as drivers of HAW in a healthcare context’, Personnel Review, Vol. 46 No. 2, pp 314–338Semedo, A. S. D., Coelho, A. F. M., and Ribeiro, N. M. P. (2017), ‘Authentic leadership and creativity: The mediating role of happiness’, International Journal of Organizational Analysis, Vol. 25 No. 3, pp. 395-412.Skybrary (2019). Just culture. available at: https://www.skybrary.aero/index.php/Just_Culture (25 April 2019). Stone, M. (2002). ‘Forgiveness in the workplace’, Industrial and Commercial Training, Vol. 34 Issue: 7, pp.278-286.Swift, M., Balkin, D. 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(2017), ‘Learning from mistakes: How mistake tolerance positively affects organizational learning and performance’, The Journal of Applied Behavioral Science, Vol. 53 No. 3, pp. 322-348.Worthington, E. L. Jr. (2005), ‘Initial questions about the art and science of forgiving’, in E. L. Worthington Jr. (Ed.), Handbook of forgiveness, Routledge, New York, pp. 1–13.Zhao, X., Lynch, J. G., Jr., and Chen, Q. (2010), ‘Reconsidering Baron and Kenny: Myths and truths about mediation analysis’, Journal of Consumer Research, Vol. 37 No. 2, pp. 197–206Zopiatis, A., Constanti, P., and Theocharous, A. L. (2014), ‘Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus’, Tourism Management, Vol. 41, pp. 129–140.

The Power of forgiveness: The Effects of forgiveness climate on employee happiness, learning orientation, and helping behavior.

Yıl 2020, Cilt 18, Sayı 38, 767 - 790, 30.10.2020
https://doi.org/10.35408/comuybd.593022

Öz

This study aims to examine the effects of forgiveness climate on learning orientation, helping behavior, and employee happiness. The research hypotheses were tested using structural equation modeling. The data used in the research were obtained from hotel employees (N =399). The findings indicate that forgiveness climate has a positive and significant effect on employee happiness, learning orientation, and helping behavior. In addition, employee happiness acted as a mediator of the effects of forgiveness climate on learning orientation and helping behavior. According to this finding, forgiveness climate predicted employee happiness, which in turn predicted learning orientation and helping behavior. Finally, considering that there is not enough empirical evidence about the consequences of forgiveness climate, it is possible to say that this research contributes to the literature.

Kaynakça

  • Anderson, J. C., and Gerbing, D. W. (1988), ‘Structural equation modeling in practice: A review and recommended two-step approach’, Psychological Bulletin, Vol. 103 No. 3, pp. 411-423.Ayoko, O. B. (2016). ‘Workplace conflict and willingness to cooperate’. International Journal of Conflict Management, Vol. 27 No. 2, pp.172-198.Babalola, M. T., Ren, S., Kobinah, T., Qu, Y. E., Garba, O. A., & Guo, L. (2019), ‘Negative workplace gossip: Its impact on customer service performance and moderating roles of trait mindfulness and forgiveness’. International Journal of Hospitality Management, Vol. 80, pp. 136-143.Bagozzi, R. P., and Yi, Y. (1988), ‘On the evaluation of structural equation models’, Journal of the Academy of Marketing Science, Vol. 16 No. 1, pp. 74-94.Baron, R. M., and Kenny, D. A. (1986). ‘The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations’, Journal of Personality and Social Psychology, Vol. 51 No. 6, pp. 1173-1182.Boshoff, C., and Allen, J. (2000). The influence of selected antecedents on frontline staff’s perceptions of service recovery performance. International Journal of Service Industry Management, 11(1), 63-90.Brislin, R. W. (1976), ‘Comparative research methodology: Cross-cultural studies’, International Journal of Psychology, Vol. 11 No. 3, pp. 215-229.Cameron, K., and Caza, A. (2002), ‘Organizational and leadership virtues and the role of forgiveness’, Journal of Leadership and Organizational Studies, Vol. 9 No. 1, pp. 33–48.Centers for Disease Control and Prevention (CDC) (2015), Surveillance for Foodborne Disease Outbreaks, United States, 2013, Annual Report. Atlanta, Georgia: US Department of Health and Human Services, CDC.Clegg, A. (2014, Semtember, 15) Lessons in failure from the error management gurus. Financial times, available at: https://www.ft.com/content/d4b61ee2-39b3-11e4-83c4-00144feabdc0 (accessed 03 July 2019).Cox, S. (2008). A Forgiving Workplace: An Investigation of Forgiveness Climate, Individual Differences and Workplace Outcomes, Unpublished Doctoral Thesis, College of Business Louisiana Tech University. Cox, S. S. (2011, January). ‘An investigation of forgiveness climate and workplace outcomes’, In Academy of Management Proceeding, Briarcliff Manor, NY 10510: Academy of Management, No. 1, pp. 1-6. Dahiya, R. and Rangnekar, S. (2018). ‘Forgiveness in Indian Organizations: A Revisit of the Heartland Forgiveness Scale’, Current Psychology, Doi: https://doi.org/10.1007/s12144-018-9879-6Deckop, J. R., Cirka, C. C., and Andersson, L. M. (2003), ‘Doing unto others: The reciprocity of helping behavior in organizations’, Journal of Business Ethics, Vol. 47 No. 2, pp. 101-113DeShon, R.P. and Gillespie, J.Z. (2005), ‘A motivated action theory account of goal orientation’, Journal of Applied Psychology, Vol. 90 No. 6, pp. 1096-127.Edmondson, A. C. (2011), ‘Strategies for learning from failure’, Harvard Business Review, Vol. 89 No. 4, pp. 48-55.Ellis, S., and Davidi, I. (2005), ‘After event reviews: Drawing lessons from successful and failed experience’, Journal of Applied Psychology, Vol. 90, pp. 857-871.Fehr, R. and Gelfand, M. J. (2012), ‘The forgiving organization: A multilevel model of forgiveness at work, Academy of Management Review, Vol. 37 No. 4, pp. 664-688.Fehr, R. Gelfand, M. and Nag, M. (2010). ‘The road to forgiveness: a meta-analytic synthesis of ıts situational and dispositional correlates, Psychological Bulletin, Vol. 136 No. 5, pp. 894-914.Fisher, C. D. (2010), ‘Happiness at work. International journal of management reviews’, Vol. 12 No. 4, pp. 384-412.Fornell, C., and Larcker, D. F. (1981), ‘Evaluating structural equation models with unobservable variables and measurement error’, Journal of Marketing Research, Vol. 18 No. 1, pp. 39–50Frese, M., and Keith, N. (2015), ‘Action errors, error management, and learning in organizations’, Annual Review of Psychology, Vol. 66, pp. 661-687.Gavin, J. H., and Mason, R. O. (2004), ‘The Virtuous Organization: The Value of Happiness in the Workplace’, Organizational Dynamics, Vol. 33 No. 4, pp. 379-392.Guchait, P. (2017). ‘Enhancing service recovery performance through error management culture’, in S. K. Dixit (Ed.). The routledge handbook of consumer behaviour in hospitality and tourism, London: Routledge, pp. 249–259. Guchait, P., Abbott, J. L., Lee, C. K., Back, K. J., and Manoharan, A. (2019). ‘The influence of perceived forgiveness climate on service recovery performance: The mediating effect of psychological safety and organizational fairness’, Journal of Hospitality and Tourism Management, Vol. 40, pp.94-102.Guchait, P., Lanza-Abbott, J. A., Madera, J. M., and Dawson, M. (2016), ‘Should organizations be forgiving or unforgiving? A two-study replication of how forgiveness climate in hospitality organizations drives employee attitudes and behaviors’, Cornell Hospitality Quarterly, Vol. 57 No. 4, pp. 379-395.Guchait, P., Lee, C., Wang, C. and Abbott, J. L. (2016), ‘Impact of error management practices on service recovery performance and helping behaviors in the hospitality industry: The mediating effects of psychological safety and learning behaviors’, Journal of Human Resources in Hospitality & Tourism, Vol. 15, No. 1, pp. 1-28.Guchait, P., Paşamehmetoğlu, A., and Dawson, M. (2014), ‘Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance’, International Journal of Hospitality Management, Vol. 41,pp. 28-37.Guchait, P., Paşamehmetoğlu, A., and Madera, J. (2016), ‘Error management culture: impact on cohesion, stress, and turnover intentions’, The Service Industries Journal, Vol. 36 No. 3-4, pp. 124-141.Gürlek, M. (2018). Kurumsal sosyal sorumluluğun işe adanma üzerindeki etkisinde algılanan dışsal prestijin ve örgütsel özdeşleşmenin aracılık rolü: otel işletmelerinde bir araştırma. Gazi Üniversitesi Sosyal Bilimler Enstitüsü, Yayımlanmamış Doktora Tezi.Hirst, G., Van Knippenberg, D., and Zhou, J. (2009), ‘A cross-level perspective on employee creativity: Goal orientation, team learning behavior, and individual creativity’, Academy of Management Journal, Vol. 52 No. 2, pp. 280-293.James, L. R., Mulaik, S. A., and Brett, J. M. (2006), ‘A tale of two methods’, Organizational Research Methods, Vol.9 No. 2, pp. 233–244Kalshoven, K. ve Boon, C. T. (2012). Ethical Leadership, Employee Well-Being, and Helping The Moderating Role of Human Resource Management. Kalshoven, K., and Boon, C. T. (2012), ‘Ethical leadership, employee well-being, and helping’, Journal of Personnel Psychology, Vol. 11 No. 1, pp. 60-68.Kalshoven, K., and Boon, C. T. (2012), ‘Ethical leadership, employee well-being, and helping’, Journal of Personnel Psychology. Vol. 11 pp. 60-68.Keith, N., and Frese, M. (2009) Enhancing firm performance and innovativeness through error management culture, in N. M. Ashkanasy, C. P. M. Wilderom, & M. F. Peterson (Eds.), Organizational culture and climate , Sage, Lose Angeles, pp. 137–159. Kline, R. B. (2011), Principles and practice of structural equation modeling (3rd ed.), The Guilford Press, New York.Litwin, G. H., and Stringer, R. A. (1968). Motivation and organizational climate, Harvard University Press, Boston. Lyubomirsky, S., and Lepper, H. S. (1999), ‘A measure of subjective happiness: Preliminary reliability and construct validation’, Social indicators research, Vol. 46 No. 2, pp. 137-155.Maltby, J., Day, L., and Barber, L. (2005). ‘Forgiveness and happiness. The differing contexts of forgiveness using the distinction between hedonic and eudaimonic happiness’, Journal of Happiness Studies, Vol. 6 No. 1, pp. 1-13.McCullough, M. E., and Worthington Jr, E. L. (1994), ‘Models of interpersonal forgiveness and their applications to counseling: Review and critique’, Counseling and Values, Vol. 39 No. 1, pp. 2-14.Murphy, K., and Tyler, T. (2008), ‘Procedural justice and compliance behaviour: The mediating role of emotions’, European Journal of Social Psychology, Vol. 38 No. 4, pp. 652-668.Nadiri, H., and Tanova, C. (2010), ‘An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry’, International Journal of Hospitality Management, Vol. 29 No. 1, pp. 33-41.Naumann, S. E., and Bennett, N. (2002). ‘The effects of procedural justice climate on work group performance’, Small Group Research, Vol. 33 No. 3, pp. 361-377.Oswald, A. J., Proto, E., and Sgroi, D. (2015). Happiness and productivity. Journal of Labor Economics, Vol. 33 No. 4, pp. 789-822.Podsakoff, P. M., Ahearne, M., and MacKenzie, S. B. (1997), ‘Organizational citizenship behavior and the quantity and quality of work group performance’, Journal of Applied Psychology, Vol. 82 No. 2, pp. 262-270.Podsakoff, P. M., Ahearne, M., and MacKenzie, S. B. (1997), ‘Organizational citizenship behavior and the quantity and quality of work group performance’, Journal of Applied Psychology, Vol. 82 No. 2, pp. 262-270.Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., and Bachrach, D. G. (2000), ‘Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research’, Journal of Management, Vol. 26 No. 3, pp. 513-563.Radulovic, A. B., Thomas, G., Epitropaki, O., and Legood, A. (2019), ‘Forgiveness in leader–member exchange relationships: Mediating and moderating mechanisms’, Journal of Occupational and Organizational Psychology, Doi: https://doi.org/10.1111/joop.12274ReferencesRego, A., and Cunha, M. P. (2008), ‘Authentizotic climates and employee happiness: Pathways to individual performance?’, Journal of Business Research, Vol. 61 No. 7, pp. 739-752.Rego, A., Ribeiro, N., and Cunha, M. P. (2010), ‘Perceptions of organizational virtuousness and happiness as predictors of organizational citizenship behaviors’, Journal of Business Ethics, Vol. 93 No. 2, pp. 215-235.Rego, A., Ribeiro, N., Cunha, M. P., and Jesuino, J. C. (2011), ‘How happiness mediates the organizational virtuousness and affective commitment relationship’, Journal of Business Research, Vol. 64 No. 5, pp. 524-532.Safavi, H. P., and Karatepe, O. M. (2018), ‘High-performance work practices and hotel employee outcomes: The mediating role of career adaptability’, International Journal of Contemporary Hospitality Management, Vol. 30 No. 2, pp. 1112-1133.Salancik, G. R. and Pfeffer, J. (1978), ‘A social information processing approach to job attitudes and task design, Administrative Science Quarterly, Vol. 23, No. 2, pp. 224-253.Salas-Vallina, A., Alegre, J., and Fernandez, R. (2017a), ‘ Happiness at work and organisational citizenship behaviour: is organisational learning a missing link?’, International Journal of Manpower, No. 38 No. 3, pp.470-488.Salas‐Vallina, A., Alegre, J., and Fernández, R. (2017b), ‘Organizational learning capability and organizational citizenship behaviour in the health sector: examining the role of happiness at work from a gender perspective. The International Journal of Health Planning and Management, Vol. 32 No. 2, pp. 137-159.Salas-Vallina, A., López-Cabrales, Á., Alegre, and Fernández, R. (2017), ‘On the road to happiness at work (HAW) transformational leadership and organizational learning capability as drivers of HAW in a healthcare context’, Personnel Review, Vol. 46 No. 2, pp 314–338Semedo, A. S. D., Coelho, A. F. M., and Ribeiro, N. M. P. (2017), ‘Authentic leadership and creativity: The mediating role of happiness’, International Journal of Organizational Analysis, Vol. 25 No. 3, pp. 395-412.Skybrary (2019). Just culture. available at: https://www.skybrary.aero/index.php/Just_Culture (25 April 2019). Stone, M. (2002). ‘Forgiveness in the workplace’, Industrial and Commercial Training, Vol. 34 Issue: 7, pp.278-286.Swift, M., Balkin, D. 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Ayrıntılar

Birincil Dil Türkçe
Konular Sosyal
Bölüm Makaleler
Yazarlar

Mert GÜRLEK> (Sorumlu Yazar)
BURDUR MEHMET AKİF ERSOY ÜNİVERSİTESİ
0000-0002-0024-7746
Türkiye


Emre ERBAŞ> (Sorumlu Yazar)
BURDUR MEHMET AKİF ERSOY ÜNİVERSİTESİ
0000-0003-3595-8676
Türkiye


Murat YEŞİLTAŞ>
BURDUR MEHMET AKİF ERSOY ÜNİVERSİTESİ
0000-0001-7865-0407
Türkiye

Yayımlanma Tarihi 30 Ekim 2020
Başvuru Tarihi 17 Temmuz 2019
Yayınlandığı Sayı Yıl 2020, Cilt 18, Sayı 38

Kaynak Göster

APA Gürlek, M. , Erbaş, E. & Yeşiltaş, M. (2020). Affetmenin Gücü: Affetme İkliminin Öğrenme Odaklılık, Yardım Davranışı ve İşgören Mutluluğu Üzerindeki Etkileri . Yönetim Bilimleri Dergisi , 18 (38) , 767-790 . DOI: 10.35408/comuybd.593022