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The Moderating Effect of The Demographic Variables on the Relationship between Burnout Syndrome and the Management of Conflicts

Yıl 2022, Cilt: 20 Sayı: 45, 497 - 522, 28.07.2022
https://doi.org/10.35408/comuybd.1040049

Öz

Burnout syndrome phenom and conflict management strategies have been one of the broadly investigating organizational concepts in today's contemporary business environment. The boost in organizational productivity and effectiveness depends highly on employees’ and managers’ performance. Thus, it is crucial and necessary to measure how superiors manage their conflicts. In this research, the correlation between burnout syndrome (BS) and conflict management (CM) was searched as part of demographic factors. Hereof, the effect of BS on CM and CM’s sub-dimensions had been analyzed. Furthermore, the moderator effect of Working Years & Number of Direct Reports demographic variables on the interaction between BS and CM was studied. The research’s population consists of international subsidiary companies’ (ISC) workers in Turkey whilst the practice population is restricted to the region, number of workforce and titles. Before the full-scale study, the pilot research was done with 75 respondents. Using the random sampling method, the main research used data from 300 questionnaires. Outcomes indicated that the level of BS of ISC’s first-line managers has a meaningful, powerful effect on CM and its sub-dimensions. Additionally, Working Years and Number of Direct Reports variables moderate the relationship between these two conceptual structures. This study will make organizations aware of the BS and demographic factors for managing conflicts successfully, particularly at international firms.

Kaynakça

  • Bakker, A., Demerouti, E. and Verbeke, W. (2004), "Using the Job Demands-Resources Model to Predict Burnout and Performance", Human Resource Management, 43(1), 83-104.
  • Bauer, T. and Erdogan, B. (2012), An Introduction to Organizational Behavior, Flat World Knowledge, Inc., New York. Beebe, R. S. (2007), "Predicting Burnout, Conflict Management Style, and Turnover Among Clergy", Journal of Career Assessment, 15(2), 257–275.
  • Borza, A., S., T., C., Z. and C., K. (2012), "An overview of a burnout intervention and initial survey results", Procedia - Social and Behavioral Sciences, 33(2012), 523-552.
  • Brauchli, R., Bauer, G. F. and Hämmig, O. (2011), "Relationship between time-based work-life conflict and burnout", Swiss Journal of Psychology, 70(3), 165-174.
  • Deliorman, R. B., Boz, İ. T., Yiğit, İ. and Yıldız, S. (2009), "An Alternative Tool for Measuring Burnout: Adapting the Copenhagen Burnout Inventory on Marmara University Academic Staff", Management Journal of Istanbul University, 20(63), 77-98.
  • Demerouti, E., Bakker, A. and Leiter, M. (2014), "Burnout and Job Performance: The Moderating Role of Selection, Optimization, and Compensation Strategies", Journal of occupational health psychology, 19(1), 96-107.
  • Friedman-Krauss, A., Raver, C., Morris, P. and Jones, S. (2014), "The role of classroom-level child behavior problems in predicting preschool teacher stress and classroom emotional climate", Early Education and Development, 25(4), 530-552.
  • Ghazliyar, M. and Borghei, Z. (2015), "Determination of The Relationship between Job Burnout and Conflict Management Styles in Employees of Health Administration and Assessment of Medical Documents Office of Golestan Province Branch of Social Security Organization of Islamic Republic of Iran", Mediterranean Journal of Social Sciences, 6(3), 741-746.
  • Graham, L. N. and Witteloostuijin, A. (2010), "Leader-Member exchange communication frequency and burnout", working paper [10-08], Utrecht School of Economics Tjalling C. Koopmans Research Institute.
  • Harrington, D., Bean, N., Pintello, D., and Mathews, D. (2001), "Job Satisfaction and Burnout: Predictors of Intentions to Leave a Job in a Military Setting", Administration in Social Work, 25(3), 1-16.
  • Hayes, A. F. (2017), "The process macro for SPSS and SAS", available at: http://www.process-macro.org/faq.html (accessed 11 May 2019).
  • Hossain, Md. A., Uddin, M., Hasan, Md. R. and Hasan, M. (2018), "Conflict management on the organizational performance: A synthesis of literature", Journal of Innovation & Development Strategy (JIDS), 12(1), 56-67.
  • Isa, A. A. (2015), "Conflicts in Organizations: Causes and Consequences", Educational Policy and Entrepreneurial Research, 2(10), 54-59. Jungst, M. and Blumberg, B. (2016), "Work Relationships: Counteracting The Negative Effects of Conflict", International Journal of Conflict Management, 27(2), 225-248.
  • Kane, M. T. (2006), Validation in R. Brennan (Ed), Educational Measurement (4 b.), Praeger, Westport, CT.
  • Kaushik, V. and Dhaka, S. (2010), "Conflict Management Proficiency Scale for Managers, J Psychology, 1(2), 119-125.
  • Kristensen, T., Borritz, M., Villadsen, E. and Christensen, K. (2005), "The Copenhagen Burnout Inventory: A new tool for the assessment of burnout", Work and Stress, 19(3), 192-207, http://dx.doi.org/10.1080/02678370500297720.
  • Lawshe, C. H. (1975), "A quantitative approach to content validity", Personnel Psychology, 28(4), 563–575.
  • Leiter, M. P. and Maslach, C. (2009), "Nurse turnover: the mediating role of burnout", Journal of Nurse Management, 17(3), 331–339.
  • Lu, A. and Gursoy, D. (2016), "Impact of job burnout on satisfaction and turnover intention: Do generational differences matter?", Journal of Hospitality and Tourism Research, 40(2), 210-235.
  • Manikandan and Gopalakrishnan, S. (2017), "Conflict Management Styles among Hospital Nurses In Relation To Their Burnout and Emotion Intelligence", International Journal of Indian Psychology, 4(4), 107-114.
  • Marczyk, G., Dematteo, D. and Festinger, D. (2005), Essentials of Research Design and Methodology, John Wiley and Sons, Hoboken, NJ.
  • Maslach, C. and Jackson, S. E. (1981), "The measurement of experienced burnout", Journal of Organizational Behavior, 2(2), 99-113.
  • Maslach, C., Jackson, S. E. and Leiter, M. P. (2010), Maslach Burnout Inventory manual (3rd ed.), Consulting Psychologists Press, CA.
  • Matin, H., Kalali, N. and Anvari, M. (2012), "Do demographic variables moderate the relationship between job burnout and its consequences?", Iranian Journal of Management Studies, 5(1), 47-61.
  • Mayer, C. and Louw, L. (2009), "Organisational conflict: Reflections on managing conflict, identities and values in a selected South African organisation", SA Journal of Human Resource Management, 7(1), 172-185.
  • McDonald, R. P. (1982), "Linear versus nonlinear models in item response theory", Applied PsychologicalMeasurement, 6(4), 379-396.
  • Mehrad, A., Zangeneh, M. H. T., Dokoushkani, F. and Razali, A. (2014), "Effect of Conflict Management Styles of Manager's Burnout", International Journal of Technical Research and Applications, 8(10), 2-3.
  • Nawaz, N. and Gomes, A. (2020), "The Relationship between Organizational Citizenship Behavior and Team Performance: The Mediating Effect of Team Conflict", Management and Organizational Studies, 5(1), 15-22.
  • Nouman, M., Khan, I. and F., K. (2011), "Conflicts and strategies for their resolution: A case of organizations operating in Khyber Pakhtunkhwa", Interdisciplinary Journal of Contemporary Reserach in Business, 3(5), 618-633.
  • Omisore, B. O. and Abiodun, R. A. (2014), "Organizational Conflicts: Causes, Effects and Remedies", International Journal of Academic Research in Economics and Management Sciences, 3(6), 118-137.
  • Osse. (2006), An online sample size estimator, available at: http://osse.bii.a-star.edu.sg, (accessed 10 April 2020).
  • Özalp, İ. (2015), Business Administration, Nisan Publishing House, Eskişehir.
  • Patton, C. (2018), "Changes: A conflict management model for organizational redesign efforts", Journal of Conflict Management, 6(1), 26-40.
  • Rahim, M. A. (2017), "Reducing Job Burnout Through Effective Conflict Management Strategy", Intelligence, Sustainability, and Strategic Issues in Management, 201-212.
  • Rahim, M. A. (2011), Managing Conflict in Organizations, Routledge, New York.
  • Rahim, M. A. (1983), "A measure of styles of handling interpersonal conflict", Academy of Management Journal, 26(2), 368-376.
  • Safi, M., Mohamadi, F. and Kolahi, A. (2016), "The Relationship between Job Satisfaction with Burnout and Conflict Management Styles in Employees", Community Health, 2(4), 266-274.
  • Shaukat, R., Yousaf, A., and Sanders, K. (2017), "Examining the linkages between relationship conflict, performance and turnover intentions" International Journal of Conflict Management, 28(1), 4–23.
  • Spector, P. E., Liu, C. and Sanchez, J. I. (2015), "Methodological and substantive issues in conducting multinational and cross-cultural research", Annual Review of Organizational Psychology and Organizational Behavior, 2(9), 9-31.
  • Suliman, A. M. and Al-Shaikh, F. N. (2007), "Emotional intelligence at work: Links to conflict and innovation", Employee Relations, 29(2), 208-220.
  • Teodora, M. and Constantin, T. (2016), "Does workplace conflicts mediate the organizational climate-burnout relationship? A study on university employees", Romanian Journal of Experimental Applied Psychology, 7(2), 29-42.
  • Trochim, W. (2004), The research methods knowledge base, available at: http:trochim.human.cornell.edu./kb/index.htm (accessed 09 May 2019).
  • Van der Zee, K. I. and Hofhuis, J. (2018), Conflict management styles across cultures, in Y. Y. Kim (Ed.), The international encyclopedia of intercultural communication, John Wiley & Sons, Hoboken, NJ.
  • van Dierendonck, D. and Mevissen, N. (2002), "Aggressive Behavior of Passengers, Conflict Management Behavior, and Burnout Among Trolley Car Drivers", International Journal of Stress Management, 9(4), 345-355.
  • Whitley, B. E. J. and Kite, M. E. (2013), Principles of research in behavioral science (3rd ed.), Routledge, New York. WordPress (2016), Convergent validity, available at: http://www.statisticshowto.com/convergent-validity (accessed 30 April 2019).
  • Yılmaz, H. and Şencan, H. (2018), "The Effect of the Organizational Citizenship and Cynicism Behaviors on the Management of Hierarchical Conflicts", International Review of Management and Marketing, 8(2), 118-130.

The Moderating Effect of The Demographic Variables on the Relationship between Burnout Syndrome and the Management of Conflicts

Yıl 2022, Cilt: 20 Sayı: 45, 497 - 522, 28.07.2022
https://doi.org/10.35408/comuybd.1040049

Öz

Burnout syndrome phenom and conflict management strategies have been one of the broadly investigating organizational concepts in today's contemporary business environment. The boost in organizational productivity and effectiveness depends highly on employees’ and managers’ performance. Thus, it is crucial and necessary to measure how superiors manage their conflicts. In this research, the correlation between burnout syndrome (BS) and conflict management (CM) was searched as part of demographic factors. Hereof, the effect of BS on CM and CM’s sub-dimensions had been analyzed. Furthermore, the moderator effect of Working Years & Number of Direct Reports demographic variables on the interaction between BS and CM was studied. The research’s population consists of international subsidiary companies’ (ISC) workers in Turkey whilst the practice population is restricted to the region, number of workforce and titles. Before the full-scale study, the pilot research was done with 75 respondents. Using the random sampling method, the main research used data from 300 questionnaires. Outcomes indicated that the level of BS of ISC’s first-line managers has a meaningful, powerful effect on CM and its sub-dimensions. Additionally, Working Years and Number of Direct Reports variables moderate the relationship between these two conceptual structures. This study will make organizations aware of the BS and demographic factors for managing conflicts successfully, particularly at international firms.

Kaynakça

  • Bakker, A., Demerouti, E. and Verbeke, W. (2004), "Using the Job Demands-Resources Model to Predict Burnout and Performance", Human Resource Management, 43(1), 83-104.
  • Bauer, T. and Erdogan, B. (2012), An Introduction to Organizational Behavior, Flat World Knowledge, Inc., New York. Beebe, R. S. (2007), "Predicting Burnout, Conflict Management Style, and Turnover Among Clergy", Journal of Career Assessment, 15(2), 257–275.
  • Borza, A., S., T., C., Z. and C., K. (2012), "An overview of a burnout intervention and initial survey results", Procedia - Social and Behavioral Sciences, 33(2012), 523-552.
  • Brauchli, R., Bauer, G. F. and Hämmig, O. (2011), "Relationship between time-based work-life conflict and burnout", Swiss Journal of Psychology, 70(3), 165-174.
  • Deliorman, R. B., Boz, İ. T., Yiğit, İ. and Yıldız, S. (2009), "An Alternative Tool for Measuring Burnout: Adapting the Copenhagen Burnout Inventory on Marmara University Academic Staff", Management Journal of Istanbul University, 20(63), 77-98.
  • Demerouti, E., Bakker, A. and Leiter, M. (2014), "Burnout and Job Performance: The Moderating Role of Selection, Optimization, and Compensation Strategies", Journal of occupational health psychology, 19(1), 96-107.
  • Friedman-Krauss, A., Raver, C., Morris, P. and Jones, S. (2014), "The role of classroom-level child behavior problems in predicting preschool teacher stress and classroom emotional climate", Early Education and Development, 25(4), 530-552.
  • Ghazliyar, M. and Borghei, Z. (2015), "Determination of The Relationship between Job Burnout and Conflict Management Styles in Employees of Health Administration and Assessment of Medical Documents Office of Golestan Province Branch of Social Security Organization of Islamic Republic of Iran", Mediterranean Journal of Social Sciences, 6(3), 741-746.
  • Graham, L. N. and Witteloostuijin, A. (2010), "Leader-Member exchange communication frequency and burnout", working paper [10-08], Utrecht School of Economics Tjalling C. Koopmans Research Institute.
  • Harrington, D., Bean, N., Pintello, D., and Mathews, D. (2001), "Job Satisfaction and Burnout: Predictors of Intentions to Leave a Job in a Military Setting", Administration in Social Work, 25(3), 1-16.
  • Hayes, A. F. (2017), "The process macro for SPSS and SAS", available at: http://www.process-macro.org/faq.html (accessed 11 May 2019).
  • Hossain, Md. A., Uddin, M., Hasan, Md. R. and Hasan, M. (2018), "Conflict management on the organizational performance: A synthesis of literature", Journal of Innovation & Development Strategy (JIDS), 12(1), 56-67.
  • Isa, A. A. (2015), "Conflicts in Organizations: Causes and Consequences", Educational Policy and Entrepreneurial Research, 2(10), 54-59. Jungst, M. and Blumberg, B. (2016), "Work Relationships: Counteracting The Negative Effects of Conflict", International Journal of Conflict Management, 27(2), 225-248.
  • Kane, M. T. (2006), Validation in R. Brennan (Ed), Educational Measurement (4 b.), Praeger, Westport, CT.
  • Kaushik, V. and Dhaka, S. (2010), "Conflict Management Proficiency Scale for Managers, J Psychology, 1(2), 119-125.
  • Kristensen, T., Borritz, M., Villadsen, E. and Christensen, K. (2005), "The Copenhagen Burnout Inventory: A new tool for the assessment of burnout", Work and Stress, 19(3), 192-207, http://dx.doi.org/10.1080/02678370500297720.
  • Lawshe, C. H. (1975), "A quantitative approach to content validity", Personnel Psychology, 28(4), 563–575.
  • Leiter, M. P. and Maslach, C. (2009), "Nurse turnover: the mediating role of burnout", Journal of Nurse Management, 17(3), 331–339.
  • Lu, A. and Gursoy, D. (2016), "Impact of job burnout on satisfaction and turnover intention: Do generational differences matter?", Journal of Hospitality and Tourism Research, 40(2), 210-235.
  • Manikandan and Gopalakrishnan, S. (2017), "Conflict Management Styles among Hospital Nurses In Relation To Their Burnout and Emotion Intelligence", International Journal of Indian Psychology, 4(4), 107-114.
  • Marczyk, G., Dematteo, D. and Festinger, D. (2005), Essentials of Research Design and Methodology, John Wiley and Sons, Hoboken, NJ.
  • Maslach, C. and Jackson, S. E. (1981), "The measurement of experienced burnout", Journal of Organizational Behavior, 2(2), 99-113.
  • Maslach, C., Jackson, S. E. and Leiter, M. P. (2010), Maslach Burnout Inventory manual (3rd ed.), Consulting Psychologists Press, CA.
  • Matin, H., Kalali, N. and Anvari, M. (2012), "Do demographic variables moderate the relationship between job burnout and its consequences?", Iranian Journal of Management Studies, 5(1), 47-61.
  • Mayer, C. and Louw, L. (2009), "Organisational conflict: Reflections on managing conflict, identities and values in a selected South African organisation", SA Journal of Human Resource Management, 7(1), 172-185.
  • McDonald, R. P. (1982), "Linear versus nonlinear models in item response theory", Applied PsychologicalMeasurement, 6(4), 379-396.
  • Mehrad, A., Zangeneh, M. H. T., Dokoushkani, F. and Razali, A. (2014), "Effect of Conflict Management Styles of Manager's Burnout", International Journal of Technical Research and Applications, 8(10), 2-3.
  • Nawaz, N. and Gomes, A. (2020), "The Relationship between Organizational Citizenship Behavior and Team Performance: The Mediating Effect of Team Conflict", Management and Organizational Studies, 5(1), 15-22.
  • Nouman, M., Khan, I. and F., K. (2011), "Conflicts and strategies for their resolution: A case of organizations operating in Khyber Pakhtunkhwa", Interdisciplinary Journal of Contemporary Reserach in Business, 3(5), 618-633.
  • Omisore, B. O. and Abiodun, R. A. (2014), "Organizational Conflicts: Causes, Effects and Remedies", International Journal of Academic Research in Economics and Management Sciences, 3(6), 118-137.
  • Osse. (2006), An online sample size estimator, available at: http://osse.bii.a-star.edu.sg, (accessed 10 April 2020).
  • Özalp, İ. (2015), Business Administration, Nisan Publishing House, Eskişehir.
  • Patton, C. (2018), "Changes: A conflict management model for organizational redesign efforts", Journal of Conflict Management, 6(1), 26-40.
  • Rahim, M. A. (2017), "Reducing Job Burnout Through Effective Conflict Management Strategy", Intelligence, Sustainability, and Strategic Issues in Management, 201-212.
  • Rahim, M. A. (2011), Managing Conflict in Organizations, Routledge, New York.
  • Rahim, M. A. (1983), "A measure of styles of handling interpersonal conflict", Academy of Management Journal, 26(2), 368-376.
  • Safi, M., Mohamadi, F. and Kolahi, A. (2016), "The Relationship between Job Satisfaction with Burnout and Conflict Management Styles in Employees", Community Health, 2(4), 266-274.
  • Shaukat, R., Yousaf, A., and Sanders, K. (2017), "Examining the linkages between relationship conflict, performance and turnover intentions" International Journal of Conflict Management, 28(1), 4–23.
  • Spector, P. E., Liu, C. and Sanchez, J. I. (2015), "Methodological and substantive issues in conducting multinational and cross-cultural research", Annual Review of Organizational Psychology and Organizational Behavior, 2(9), 9-31.
  • Suliman, A. M. and Al-Shaikh, F. N. (2007), "Emotional intelligence at work: Links to conflict and innovation", Employee Relations, 29(2), 208-220.
  • Teodora, M. and Constantin, T. (2016), "Does workplace conflicts mediate the organizational climate-burnout relationship? A study on university employees", Romanian Journal of Experimental Applied Psychology, 7(2), 29-42.
  • Trochim, W. (2004), The research methods knowledge base, available at: http:trochim.human.cornell.edu./kb/index.htm (accessed 09 May 2019).
  • Van der Zee, K. I. and Hofhuis, J. (2018), Conflict management styles across cultures, in Y. Y. Kim (Ed.), The international encyclopedia of intercultural communication, John Wiley & Sons, Hoboken, NJ.
  • van Dierendonck, D. and Mevissen, N. (2002), "Aggressive Behavior of Passengers, Conflict Management Behavior, and Burnout Among Trolley Car Drivers", International Journal of Stress Management, 9(4), 345-355.
  • Whitley, B. E. J. and Kite, M. E. (2013), Principles of research in behavioral science (3rd ed.), Routledge, New York. WordPress (2016), Convergent validity, available at: http://www.statisticshowto.com/convergent-validity (accessed 30 April 2019).
  • Yılmaz, H. and Şencan, H. (2018), "The Effect of the Organizational Citizenship and Cynicism Behaviors on the Management of Hierarchical Conflicts", International Review of Management and Marketing, 8(2), 118-130.
Toplam 46 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Bölüm Araştırma Makalesi
Yazarlar

Hakan Yılmaz 0000-0002-0670-4768

Yayımlanma Tarihi 28 Temmuz 2022
Gönderilme Tarihi 22 Aralık 2021
Yayımlandığı Sayı Yıl 2022 Cilt: 20 Sayı: 45

Kaynak Göster

APA Yılmaz, H. (2022). The Moderating Effect of The Demographic Variables on the Relationship between Burnout Syndrome and the Management of Conflicts. Yönetim Bilimleri Dergisi, 20(45), 497-522. https://doi.org/10.35408/comuybd.1040049

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