THE RELATIONSHIP AND THE IMPACT OF REMOTE WORK ARRANGEMENTS ON FREIGHT FORWARDERS’ JOB PERFORMANCE, SATISFACTION, AND MOTIVATION

Yıl 2024, , 71 - 100, 30.06.2024

Taha Talip Türkistanlı , Gökçe Tuğdemir Kök

https://doi.org/10.18613/deudfd.1459049

Öz

Remote work arrangements have become a critical argument both for employees and employers, particularly during the COVID-19 coronavirus crisis. The continuity of remote work arrangements has come into question as the pandemic disease diminished. Several industries and companies have recognized the advantages of remote work and made remote or flexible work a permanent part of their operations. Additionally, certain employees, perceiving the more favorable conditions provided by remote work, have refused to return to the office or have requested permanent remote work arrangements. Still, many employers are still questioning the pros and cons of remote work. In this context, this research focuses on freight forwarder employees who are assumed to be adaptable to work remotely due to the nature of their work. The research aims to determine current working arrangements and the effect of working remotely on the productivity, satisfaction, and motivation of freight forwarders. Data on these variables were collected through an online survey. All participants were individuals working for private companies in the freight forwarding industry. In an effort to minimize cultural impacts, companies located in Turkey have been chosen as the main sampling in the study. Through statistical analysis, the impact and factors influencing remote work arrangements on employee performance are explored. The effects and relationships between job performance, job motivation, job satisfaction, and work arrangement were examined by regression, correlation, and mediation analysis methods. Revealed findings present significant results for employers aiming to measure the effectiveness of remote work practices and policies.

Anahtar Kelimeler

Remote work, Freight forwarder, Job satisfaction, Work motivation, Job Performance

Uzaktan çalışma düzenlerinin nakliye işleri komisyoncularının iş performansı, memnuniyeti ve motivasyonu üzerindeki etkisi

Öz

Uzaktan çalışma düzenleri, özellikle COVID-19 koronavirüs krizi sırasında, hem çalışanlar hem de işverenler için kritik bir argüman haline gelmiştir. Pandeminin etkileri azaldıkça ise uzaktan çalışma düzenlerinin devamlılığı sorgulanmaya başlamıştır. Birçok endüstri ve şirket, uzaktan çalışmanın avantajlarını fark etmiş ve uzaktan veya esnek çalışmayı operasyonlarının kalıcı bir parçası haline getirmiştir. Ayrıca, uzaktan çalışmanın sağladığı çalışma koşullarını daha uygun olarak algılayan bazı çalışanlar, ofise dönmeyi reddetmiş veya uzaktan çalışma düzenlerinin kalıcı olarak devam etiirilmesini talep etmiştir. Ancak birçok işveren hala uzaktan çalışmanın avantajlarını ve dezavantajlarını sorgulamaktadır. Bu bağlamda araştırma, işlerinin doğası nedeniyle uzaktan çalışmaya uyum sağlayabilecekleri varsayılan nakliye işlemleri komisyoncuları çalışanlarına odaklanmaktadır. Araştırma, mevcut çalışma düzenlerini ve uzaktan çalışmanın iş performansı, memnuniyeti ve motivasyonu üzerindeki etkisini belirlemeyi amaçlamaktadır. Bu değişkenlere ait veriler, çevrimiçi bir anket aracılığıyla katılımcılardan toplanmıştır. Tüm katılımcılar, özel şirketlerde çalışan bireylerden oluşmaktadır. Kültürel etkileri en aza indirmek amacıyla, çalışmada Türkiyede bulunan şirketler ana örneklem unsuru olarak seçilmiştir. Bu sayede, elde edilen veriler üzerinden uzaktan çalışma düzeninin iş performansı üzerindeki etkisi ve belirleyicileri, istatistiksel analizler aracılığıyla incelenmiştir. İş performansı, iş motivasyonu, iş memnuniyeti ve çalışma düzeni arasındaki etkiler ve ilişkiler, regresyon, korelasyon ve aracı analiz yöntemleriyle incelenmiştir. Ortaya çıkan bulgular, uzaktan çalışma uygulamaları ve politikalarının etkinliğini ölçmeyi amaçlayan işverenler için önemli sonuçlar sunmaktadır.

Anahtar Kelimeler

uzaktan çalışma, Nakliye işlemleri komisyoncu, iş memnuniyeti, iş motivasyonu, iş performansı

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