ÜRETİCİ – BAYİ İLİŞKİLERİ: BEYAZ ESYA SEKTÖRÜNDE BAYİLERİN İLİŞKİYİ SÜRDÜRME NİYETİNİ ETKİLEYEN FAKTÖRLER ÜZERİNE BİR ARAŞTIRMA

Yıl 2009, Sayı: 23, - , 20.06.2015

Ramazan Kaynak Orhan Bozkurt

Öz

Manufacturer – Dealer Relationships and factors affecting dealers’ intention for relationship continuity: An investigation in household appliances industry In academic literature and working life, the importance given to the development of the manufacturer – dealer relationships becomes more important day by day. Sellers aim to collaborate with manufacturers who will contribute the most to reduce the transaction cost. Therefore, the dealer’s knowledge sharing, his effective communication to solve problems, his reliability and market experience are estimated as an opportunity to maintain commercial relationships in point of dealers. The model we developed was tested on 239 dealer firm in Marmara Region. The results of the survey point out that the increasing knowledge sharing, the efficiency in communication, the dealer’s experience and confidence about the manufacturer firm give the cost advantage to the dealer company and this cost advantage reinforces the idea of maintaining the commercial relationships with the manufacturer

Anahtar Kelimeler

Information sharing, effective communication, business experience, trust, cost advantage, intention to relationship continuity

ÜRETİCİ – BAYİ İLİŞKİLERİ: BEYAZ ESYA SEKTÖRÜNDE BAYİLERİN İLİŞKİYİ SÜRDÜRME NİYETİNİ ETKİLEYEN FAKTÖRLER ÜZERİNE BİR ARAŞTIRMA

Öz

Akademik literatürde ve iş hayatında, üretici-bayi ilişkilerinin geliştirilmesine verilen önem gün geçtikçe artmaktadır. Bayiler, işlem maliyetlerinin düşürülmesinde en fazla hedeflemektedirler. Bunun için üreticinin sağladığı bilgi paylaşımı, sorun çözmek için etkili iletişim kurma, güvenilir olma ve piyasa tecrübesi bayi bakımından ticari ilişki sürdürmede Geliştirdiğimiz model Marmara Bölgesinde 239 bayi işletmesi üzerinde test edilmiştir. Araştırma sonuçları artan bilgi paylaşımının, etkili iletişimin, üretici tecrübesinin ve üreticiye duyulan güvenin bayi işletmesine maliyet avantajı sağladığı ve bu maliyet avantajının da üreticiyle ticari ilişkiyi sürdürme düşüncesini pekiştirdiğini göstermektedir

Anahtar Kelimeler

Bilgi paylaşımı, etkili iletişim, iş tecrübesi, güven, maliyet avantajı, ilişkiyi sürdürme niyeti

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