Yönetim Sistemi Standartlarının İşletmelerde Uygulanması: Düzce Sanayi İşletmelerinde Bir Araştırma

Yıl 2024, , 721 - 744, 29.04.2024

Buşra Kesici , Mehmet Selami Yıldız

https://doi.org/10.29130/dubited.1272751

Öz

Bu araştırmanın temel amacı, Düzce’de faaliyet gösteren işletmelerin yönetim sistemi standartlarına sahip olma durumlarının ve öneminin ortaya konmasıdır. Nitel araştırma deseninin kullanıldığı araştırmada, veriler doküman inceleme ve görüşme teknikleri ile elde edilmiştir. Düzce’de faaliyet gösteren 57 üretim işletmesinden toplanan veriler meslek gruplarına göre kategorilere ayrılmıştır. Üretim tesislerinin içinde bulundukları sektörlere özgü gerekliliklere göre edindikleri standartlar, ISO 9001, ISO 14001, ISO 45001, IATF 16949, ISO 27001, ISO 50001, ISO 10002, ISO 13485 ve ISO 22000 olarak tanımlanmıştır. Söz konusu standartların uygulanma durumu, koşulları ve sektördeki önemli özelliklerine ait çıkarımlar yapılarak sonuçlar paylaşılmıştır.

Anahtar Kelimeler

Yönetim Sistemi, Standart, Düzce

Application of Management System Standards In Businesses: A Research In Duzce Industrial Companies

Öz

The main purpose of this research is to reveal the status and importance of having management system standards of businesses operating in Düzce. In the study, in which the qualitative research design was used, the data were obtained by document analysis and interview techniques. The data collected from 57 production enterprises operating in Düzce were divided into categories according to occupational groups. By adding the standards specific to the sectors of the production facilities, they have been defined as ISO 9001, ISO 14001, ISO 45001, IATF 16949, ISO 27001, ISO 50001, ISO 10002, ISO 13485 and ISO 22000. The results were shared by making inferences about the amount of use of these standards and their important features in the sector.

Anahtar Kelimeler

Management System, Standard, Düzce

Kaynakça

• [1] O. Rodriguez-Arnaldo, and A. R. Martinez-Lorente, “What determinants influence the diffusion of ISO 9001 by countries?” The TQM Journal, vol. 33, no. 1, pp. 223-246, 2020.
• [2] J. Priede, “Implementation of quality management system ISO 9001 in the world and its strategic necessity,” Procedia – Social and Behavioral Sciences, vol. 58, no. 12, pp. 1466–1475, 2012.
• [3] D. Aravind, and P. Christmann, “Decoupling of standard implementation from certification: Does quality of ISO 14001 implementation affect facilities’ Environmental performance?” Business Ethics Quarterly, vol. 21, no. 1, pp. 73–102, 2011.
• [4] M. Gondo and J. Amis, “Variations in practice adoption: the roles of conscious reflection and discourse,” Academic Management Review, vol. 38, no. 2, pp. 229–247, 2012.
• [5] K. Iatridis, A. Kuznetsov, and P.B. Whyman, “SMEs and certified management standards: the effect of motives and timing on implementation and commitment,” Business Ethics Quarterly, vol. 26, no. 1, pp. 67–94, 2016.
• [6] I. Heras-Saizarbitoria and O. Boiral, “ISO 9001 and ISO 14001: towards a research agenda on management system standards,” International Journal Management Review, vol. 15 no. 1, pp. 47–65, 2013.
• [7] H. C. Su, S. Dhanorkar, and K. Linderman, “A Competitive Advantage from the Implementation Timing of ISO Management Standards.” Journal of Operations Management, vol. 37, pp. 31-44, 2015.
• [8] E. L. Psomas, C.V. Fotopoulos, and D. P. Kafetzopoulos, “Core Process Management Practices, Quality Tools and Quality Improvement in ISO 9001 Certified Manufacturing Companies.” Business Process Management Journal, vol. 17, no. 3, pp. 437-460, 2011.
• [9] C. K. Chen, K. Anchecta, Y. D. Lee, and J. J. Dahlgaard, “A stepwise ISO-based TQM implementation approach using ISO 9001: 2015.” Management and Production Engineering Review, vol. 7, pp. 65–75, 2016.
• [10] K. Blind, A. Mangelsdorf, and J. Pohlisch, “The Effects of Cooperation in Accreditation on International Trade: Empirical Evidence on ISO 9000 Certifications,” International Journal of Production Economics, vol. 198, pp. 50- 59, 2018.
• [11] D. I. Prajogo, “The Roles of Firms’ Motives in Affecting the Outcomes of ISO 9000 Adoption,” International Journal of Operations & Production Management, vol. 31, no. 1, pp. 78–100, 2011.
• [12] L. S. Sfreddo, G. B. B. Vieira, G. Vidor, and C. H. S. S. Santos, “ISO 9001 based quality management systems and organisational performance: a systematic literature review” Total Quality Management & Business Excellence, pp. 389-409, 2018.
• [13] E. Psomas and D. Kafetzopoulos, “Performance measures of ISO 9001 certified and noncertified manufacturing companies,” Benchmarking: An International Journal, vol. 21 no. 5, pp. 756–774, 2014.
• [14] L. M. Fonseca, J. P. Domingues, P. B. Machado, and M. Calderon, “Management system certification benefits: where do We stand?” Journal of Industrial Engineering and Management, vol. 10, no. 3, pp. 476-494, 2017.
• [15] S. Wu and J. Jang, “The impact of ISO certification on consumers’ purchase intention”, Total Quality Management and Business Excellence, vol. 25, no. 3/4, pp. 412-426, 2014.
• [16] S. Yörük, “Kalite Yönetim Sistemlerinin Kurulumu ve Nakliye Firmasında Uygulama Deneyimi,” Yüksek Lisans Tezi, Uluslararası Ticaret ve Lojistik Yönetimi Bölümü, Maltepe Üniversitesi, İstanbul, Türkiye, 2014.
• [17] A. A. King, and M. J. Lenox, “Does it really pay to be green? An empirical study of firm environmental and financial performance,” Journal of Industrial Ecology, vol. 5, no. 1, pp. 105–116, 2001.
• [18] A. Gomez and M. A. Rodriguez, “The effect ISO 14001 certification on toxic emissions: an analyses of industrial facilities in the north of Spain,” Journal of Cleaner Production, vol. 19, no. 1-2, pp. 1091-1095, 2011.
• [19] K. Elsayed and D. Paton, “The impact of environmental performance on firm performance: Static and dynamic panel data evidence,” Structural Change and Economic Dynamics, vol. 16, pp. 395–412, 2005.
• [20] G. Serin ve M. T. Çuhadar, “İş Güvenliği ve Sağlığı Yönetim Sistemi,” Süleyman Demirel Üniversitesi Teknik Bilimler Dergisi, c. 5, s.2, ss. 44-59, 2015.
• [21] V. Peker, “Lojistik Sektöründe İş Sağlığı ve Güvenliği Uygulamaları ve Risk Analizleri,” Yüksek Lisans Tezi, İşletme Bölümü, Gebze Yüksek Teknoloji Enstitüsü, İstanbul, Türkiye, 2009.
• [22] J. Palassis, P. A. Schulte, and Geraci, C. L. “A New American Management Systems Standard in Occupational Safety and Health – ANSI Z10,” Journal of Chemical Health & Safety, vol. 13, no. 1, pp. 20-23, 2006.
• [23] C. Batmaz, “ISO / TS 16949 Otomotivde Kalite Yönetim Sisteminin Toplam Kalite Yönetimi Açısından İrdelenmesi ve Talaşlı İmalat Sanayisinde Bir Araştırma,” Yüksek Lisans Tezi, Uluslararası Kalite Yönetimi, Marmara Üniversitesi, İstanbul, Türkiye, 2010.
• [24] I. Ahidar, D. Sarsri, and N. Sefiani, “Approach to integrating management sytems,” The TQM Journal, vol. 31, no. 2, pp. 183-204, 2019.
• [25] N. Singh, “Automotive industry response to its global QMS standard ISO/TS-16949,” in Globalization and standards, Singapore: New Delhi: Springer, 2014, pp. 121–142.
• [26] D. I. Panyukov, and V. N. Kozlovskiy, “Highlights of Russian experience in implementing ISO/ TS 16949,” Life Science Journal, vol. 11, no. 8, pp. 439–444, 2014.
• [27] B. Kesici ve M. S. Yıldız, “Bir Otomotiv Yan Sanayisinde IATF 16949: 2016 Kalite Yönetim Sistemi Standardının Balanced Scorecard Modeli İle Performans Değerlendirmesi,” Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, vol. 36, no. 2, pp. 203-214, 2022.
• [28] P. A. C. Miguel, A. F. Leal, and I. B. Silva, “Results From a Case Study of ISO TS 16949 Implementation,” presented at 16th Int. Conf. on Industrial Engineering and Operations Management, Brazilya, 2010.
• [29] F. Y. Pai and T. M. Yeh, “Effective implementation for introducing ISO/TS 16949 in semiconductor manufacturing industries,” Total Quality Management and Business Excellence, vol. 24, no. 3-4, pp. 462–478, 2012.
• [30] E. D. Zaletova, E. B. Yakovleva, V. V. Yashin, and D. V. Ektov, “Improving the annealing of cold-rolled 65Γ steel to comply with the ISO/TU 16949: 2002 standard,” Steel in Translation, vol. 39, no. 10, pp. 942–944, 2009.
• [31] N. Güney, “Bilgi Yönetiminde Kalite Yönetim Sistemlerinin Rolü,” Yüksek Lisans Tezi, İşletme, Beykent Üniversitesi, İstanbul, Türkiye, 2015.
• [32] S. H. Li, C. D. Yen, S. C. Chen, P.S. Chen, W. H. Lu, and C. C. Cho, “Effects Of Virtualization On Information Security,” Computer Standards and Interfaces, vol. 42, pp. 1-8, 2015.
• [33] H. Çakır ve M. Tuygun, “ISO 27001 Bilgi Güvenliği Yönetim Sistemi Standardının Kamu Kurumlarına Uygulanabilirliğinin Araştırılması: Ankara İli Örneği,” Uluslararası Yönetim Bilişim Sistemleri ve Bilgisayar Bilimleri Dergisi, vol. 3, no. 2, pp. 59-78, 2019.
• [34] C. Hsu, T. W. Wang and A. Lu, A. “The impact of ISO 27001 Certification on Firm Performance,” Proceedıngs Of The 49th Annual Hawaıı Internatıonal Conference On System Scıences, 2016, pp. 4842-4848.
• [35] Zsebik, A. and Novák, D. (2018). ISO 50001—Energy Planning and Monitoring Tools and Examples. Energy Engineering, 115(6), pp. 46-61, 2018.
• [36] C. Paunescu and L. Blid, “Effective energy planning for improving the enterprise’s energy performance,” Management & Marketing, vol. 11, no. 3, pp. 512-531, 2016.
• [37] V. A. Silva Gonçalves and F. J. M. H. dos Santos, “Energy management system ISO 50001: 2011 and energy management for sustainable development,” Energy Policy, vol. 133. pp. 1-9, 2019.
• [38] J. M. S. Lira, E. G. Salgado and L. A. Beijo, “Which factors does the diffusion of ISO 50001 in different regions of the world is influenced?” Journal of cleaner production, vol. 226, pp. 759- 767, 2019.
• [39] T. Y. Chiu and S. L. Lo, “Establishing an integration-energy-practice model to improve energy efficiency in ISO 50001 energy management systems: A case study for a networking products company,” Journal of Quality, vol. 22 no. 1, pp. 15-28, 2015.
• [40] H. Kanneganti, B. Gopalakrishnan, E. Crowe, O. Al-Shebeeb, T. Yelamanchi, A. Nimbarte, and A. Abolhassani, “Specification of energy assessment methodologies to satisfy ISO 50001 energy management standard,” Sustainable Energy Technologies and Assessments, vol. 23, pp. 121-135, 2017.
• [41] A. Tallini and L. Cedola, “Evaluation methodology for energy efficiency measures in industry and service sector,” Energy Procedia, vol. 101, pp. 542-549, 2016.
• [42] I. Dzene, I. Polikarpova, L. Zogla, and M. Rosa, “Application of ISO 50001 for implementation of sustainable energy action plans” Energy Procedia, vol. 72 no. 2, pp. 111-118, 2015.
• [43] S. Chrysikopoulos and P. Chountalas, “Integrating energy and environmental management systems to enable facilities to qualify for carbon funds,” Energy & Environment, vol. 29, no. 6, 938- 956, 2018.
• [44] E. Sertkaya, “Kalite Yönetim Sistemleri Çerçevesinde Çalışan Gıda Mühendislerinin İş Tatmini,” Yüksek Lisans Tezi, Endüstri Muhendisliği Bölümü, İstanbul Teknik Üniversitesi, İstanbul, Türkiye, 2011.
• [45] I. Sheps, “ISO 22000: The new international standard on food safety - A comparison to HACCP (Danish Standard DS 3027,2. edition),” Journal of Environmental Protection and Ecology, vol. 8, no. 4, pp. 940-949, 2007.
• [46] I. S. Arvanitoyannis, HACCP and ISO 22000: Application to foods of animal origin. Oxford, UK: Wiley-Blackwell, 2009.
• [47] C. Paunescu, R. Argatu, and M. Lungu, “Implementation of ISO 22000 in Romanian Companies: Motivations, difficulties and Key Benefits,” Amfiteatru Economic, vol. 20, no. 47, pp. 30-45, 2017.
• [48] E. O. Afoakwa, H. Mensah-Brown, G. K. Crentsil, K. Frimpong, and F. Asante, “Application of ISO 22000 in comparison with HACCP on industrial processing of milk chocolate,” International Food Research Journal, vol. 20, no. 4, pp. 1771-1781, 2013.
• [49] A. A. Zorpas and N. Tzia, “The implementation of a new ISO 22000 in the Cyprus olive oil industry,” Risk Analysis, pp. 261-274, 2008.
• [50] C. Paunescu, “The importance of certification of organizations' management systems to ISO standards” Quality - Access to Success, vol. 17, no. 153, pp. 108-110, 2017.
• [51] M. A. Samani, N. Ismail, Z. Leman, and N. Zulkifli, “Development of a conceptual model for risk-based quality management system” Total Quality Management & Business Excellence, vol. 30, no. 5–6, pp. 1-16, 2017.
• [52] A. Emhan, “Risk Yönetim Süreci ve Risk Yönetmekte Kullanılan Teknikler,” Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, vol. 23, no. 3, pp. 209- 220, 2009.
• [53] G. Purdy, “ISO 31000: 2009—Setting a New Standard for Risk Management,” Risk Analysis, vol. 30, no. 6, pp. 881–886, 2010.
• [54] D. Proença, J. Estevens, R. Vieira and J. Borbinha, “Risk Management A Maturity Model based on ISO 31000,” IEEE 19th Conference on Business Informatics, 2017, pp. 99-108.
• [55] C. Y. Kim, S. S. Ko, and Y. H. Han “The impact of ISO 13485 on the performance of Korean medical device manufacturers,” Journal of Social Korea Industrial Systems Engineering, vol. 41, no. 1, pp. 11–23, 2018.
• [56] O. Kheir, S. Smedts, A. Jacoby, and S. Verwulgen, “Efficient Quality Management in MedTech Start-Ups (Based on ISO 13485),” Medical Devices-Evidence and Research, vol. 14, pp. 313-319, 2021.
• [57] S. T. Cruz, A. F. Gomez, A. L. Sevillano, and C. L. Garzon, “Audit to the Data Quality Management Process in a Small Organization Based on NTC-ISO 19011,” 4th International Congress of Innovation and Trends in Engineering (CONIITI), 2018.
• [58] H. Hernandez, “Quality audit as a driver for compliance to ISO 9001: 2008 standards,” The TQM Journal, vol. 22, no. 4, pp. 454–466, 2010.
• [59] L. Voinescu, “The Internal Audit of the Management Systems according to the New Edition of ISO 19011: 2011” Quality – Access to Success, vol. 13, no. 130, pp. 91-93, 2012.
• [60] A. Sukoco, S. Marzuki, and A. Cucus, A. “Concept of Quality Measurement System Software Based on Standard ISO 9126 and ISO 19011,” 2nd International Conference On Uncertainty Reasoning and Knowledge Engineering (URKE), 2012, pp. 105-108.
• [61] S. Hughes, and S. Karapetrovıc, “ISO 10002 Complaints Handling System: a Study,” International Journal of Quality & Reliability Management, vol. 23, no. 9, pp. 1158-1175, 2006.
• [62] H. Şahin, Sürdürülebilir Müşteri Memnuniyeti ve Şikayet Yönetimi (TS ISO 10002), vol. 155, Ankara, Türkiye: Kitabe Yayınları, 2014.
• [63] P. Nowicki, A. Simon, P. Kafel, and M. Casadesus, M. “Recognition of customer satisfaction standards of ISO 10000 family by spa enterprises – a case study analysis”. Revista TMQ, Techniques, Methodologies and Quality, 2014.
• [64] G. A. Bowen, “Document analysis as a qualitative research method,” Qualitative Research Method, vol. 9, no. 2, pp. 27–40, 2009.
• [65] A. H. İslamoğlu ve Ü. Alnıaçık, Sosyal Bilimlerde Araştırma Yöntemleri, 6. Baskı, İstanbul, Türkiye: Beta Yayın Dağıtım, 2019.
• [66] C. H. Eccleston, F. March, and T. Cohen (2011) Inside energy: developing and managing an ISO 50001 standard. CRC Press LLC, NY.
• [67] D. Smith, T. Jackson-Smith, and R. Politowski, ISO 22000 Food safety: guidance and workbook for the manufacturing industry, London, UK: BSI, 2007.
• [68] N. F. Soares, A. A. Vicente and C. M. A. Martins, Food safety in the seafood industry: A practical guide for ISO 22000 and FSSC 22000 Implementation, Chichester, UK: John Wiley & Sons, 2016.
• [69] L. M. C. M. D. Fonseca, J. P. Domingues, P. Baylina, and D. Harder, D, “ISO 9001: 2015 adoption: A multi-country empirical research,” Journal of Industrial Engineering and Management, vol. 12, no. 1, pp. 27–50, 2019.
• [70] L. Fonseca, C. Martins, and Da Fonseca, “ISO 14001:2015: An Improved Tool for Sustainability,” Journal of Industrial Engineering and Management, vol. 8, 2015.
• [71] A. E. Di Noia and M. Nicoletti, “ISO 14001 certification: Benefits, costs and expectations for organization,” Studia Oeconomica Posnaniensia, vol. 4, no. 10, pp. 94–109, 2016.
• [72] K. C. Mızrak, “Agile Occupatıonal Safety Management System Model And Evaluatıon Of The Proposed Model In An Automotıve Company,” International Journal of Management and Administration, vol. 4, no. 8, pp. 228-244, 2020.
• [73] F. O. Neves, E. G. Salgado,L. A. Beijo, J. M. S. Lira, and L. H. M. S. Ribeiro, “Analysis of the quality management system for automotive industry- ISO/TS 16949 in the World,” Total Quality Management & Business Excellence, pp. 1-24, 2018.
• [74] T. Ruswanto and D. Saroso, “Gap Analysis Study on the Compliance of Automotive Standard IATF 16949 based on Internal Quality Audit Score in Automotive Industry,” Journal of Applied Research on Industrial Engineering, vol. 5, no. 4, pp. 271-285, 2018.
• [75] H. B. Akın ve T. K. Günay, “TGS yer hizmetleri A.Ş.'de ISO 10002 müşteri mennuniyeti kalite yönetimi sisteminin uygulanması ve istatiksel olarak değerlendirilmesi,” Anadolu Bil Meslek Yüksekokulu Dergisi, vol. 37, pp. 33-48, 2015.