The Mediating Role of Work Overload on the Effects of Organizational Citizenship Behavior on Job Performance and Turnover Intention

Yıl 2013, Cilt: 13 Sayı: 1, 11 - 20, 01.02.2013

Mazlum Çelik Ahmet Çıra

Öz

The problematic of this study to investigate the effect of organizational citizenship behavior (OCB) on job performance and turnover intention and mediating role of work overload in this effect. It is determined as a result of the study conducted on the employees working in five-star hotels and first-class holiday villages that the OCB affect on job performance positive and significant, on turnover intention and work overload negative and significant; work overload has effects on job performance negative and significant, on turnover intention positive and significant. Additionally it is defined that the work overload has no mediation effect between OCB and job performance and partial mediation effect between the OCB and turnover intention. It is believed that the findings to the moderation of work overload contribute to literature

Anahtar Kelimeler

Organizational Citizenship Behavior (OCB), job performance, turnover intention, work overload

Örgütsel Vatandaşlık Davranışının İş Performansı ve İşten Ayrılma Niyeti Üzerine Etkisinde Aşırı İş Yükünün Aracılık Rolü

Öz

Bu çalışmanın sorunsalı örgütsel vatandaşlık davranışı (ÖVD) nın iş performansı ve işten ayrılma niyeti üzerine etkisi ile bu etkide aşırı iş yükünün aracılık rolü olup olmadığını araştırmaktır. Turizm sektöründe beş yıldızlı otel ve tatil köylerinde çalışanlar üzerinde yapılan araştırma sonucunda; ÖVD’nin iş performansını pozitif ve anlamlı etkilediği, aşırı iş yükü ve işten ayrılma niyetini negatif ve anlamlı etkilediği, aşırı iş yükünün iş performansını negatif, işten ayrılma niyetini pozitif yönde etkilediği belirlenmiştir. Ayrıca aşırı iş yükünün ÖVD ile iş performansı ilişkisine aracılık etmediği, ÖVD’nin işten ayrılma niyeti üzerine etkisine ise aracılık ettiği tespit edilmiştir. Aşırı iş yükünün aracılığına ilişkin bulguların literatüre katkı sağlayacağına inanılmaktadır

Anahtar Kelimeler

Örgütsel vatandaşlık davranışı (ÖVD), iş performansı (İP), işten ayrılma niyeti (İAN), aşırı iş yükü (AİY)

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