The Antecedents and Consequences of Consumers’ Participations in Social Media Marketing Activities

Year 2017, Volume: 17 Issue: 4, 505 - 515, 01.11.2017

Sertaç Çifci Doğukan Sözen

Abstract

Learning the antecedents and consequences of consumers’ participations in social media marketing activities is very important for the firms. The aims of this study are to investigate (1) the reasons consumers participate in social media activities (2) factors affecting this participation (3) consequences of this participation that the firms get. After a comprehensive literature review, a research model was developed and hypotheses based on literature reviewed were developed and tested following quantitative method. Two brands in two different product categories were selected and quantitative data was collected from 344 participants via a questionnaire. Exploratory and confirmatory analyses were conducted using SPSS and LISREL and a structural equation modelling was run. The findings showed that consumers participate firms’ social media marketing activities because of the entertainment, interaction, customization and keeping up with the fashion. Brand trust and memorable experiences affect consumers’ participation on social media marketing activities. Finally this study revealed that the more participations on social media marketing activities are the more consumers’ re-purchase intention and word-of-mouth communication

Keywords

Social media marketing activities, memorable experiences, brand trust, product involvement, re-purchase intention and word-ofmouth communication

Tüketicilerin Sosyal Medya Pazarlama Aktivitelerine Katılımlarının Etkileyicileri ve Sonuçları

Abstract

İşletmeler açısından tüketicilerin sosyal medya pazarlama aktivitelerine katılımlarını etkileyen faktörler ve katılımlarının sonuçlarının bilinmesi oldukça önemlidir. Bu çalışmanın amacı; (1) tüketicilerin sosyal medya aktivitelerine katılımlarının nedenleri, (2) katılımlarının etkileyicileri ve (3) sonuçları araştırılmasıdır. Literatür taraması sonucunda ortaya çıkan modelin ve hipotezlerin sınanması için nicel bir araştırma yöntemi seçilmiştir. Anket yöntemi ile iki farklı ürün grubundan ikişer marka seçilerek uygulama yapılmış ve 344 katılımcıdan veriler toplanmıştır. Analiz için SPSS ve Lisrel paket programları aracılığıyla açıklayıcı ve doğrulayıcı faktör analizleri ile yapısal eşitlik analizi kullanılmıştır. Çalışma sonuçlarında eğlence, etkileşim, modayı takip ve kişiselleştirme nedenleri ile tüketicilerin sosyal medya pazarlama aktivitelerine katılım gösterdikleri bulunmuştur. Katılımı olumlu etkileyen faktörler ise tüketicilerin marka güveni ve hatırlamaya değer tecrübeleridir. Tüketicilerin katılımları ne kadar artar ise ise satın alma niyeti ve kulaktan kulağa iletişim eğilimleri de o derece de artmaktadır

Keywords

Sosyal medya pazarlama aktiviteleri, hatırlamaya değer tecrübeler, marka güveni, ürün ilgilenimi, tekrar satın alma niyeti ve kulaktan kulağa iletişim

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