Designing Innovation at Routine Office Services

Öz

Innovation is becoming a discipline. The aim of this study is to release employees from memorization and information burden and to help them gain creative confidence step by step through design thinking. This article aims to strengthen the active participation of employees in the innovation process. Most employees, especially those are in routine office services, do not see themselves as a part of innovation. However, even units that offer a static, monotonous background office service that seem distant to innovation can be the source of innovation. This article demonstrates the innovation work in a buy-in unit that provides such an office service in a large textile company. The stages of design thinking are progressing as listening to stakeholders, grouping insights, generating ideas, editing prototypes and getting feedback from stakeholders. Creative trust is achieved by applying design thinking innovation methodologies with step by step with determined actions.

Anahtar Kelimeler

• Active participation
• innovation
• design thinking
• routine jobs

Rutin Ofis Hizmetlerinde İnovasyon Tasarımı

Öz

İnovasyon bir disiplin konusu haline gelmektedir. Bu çalışmanın amacı, çalışanları ezberden ve bilgi yükünden kurtarmak ve tasarım düşüncesi yoluyla adım adım inovasyonda güven kazanmalarına yardımcı olmaktır. Çoğu çalışan, özellikle rutin ofis hizmetlerinde olanlar, kendilerini yenilikçiliğin bir parçası olarak görmemektedirler. Bu makale, çalışanların inovasyon sürecine aktif katılımını güçlendirme yöntemini göstermeyi amaçlamaktadır. İnovasyona uzak gibi görünen, statik, monoton bir arka plan ofis hizmeti sunan birimler dahi inovasyonun kaynağı olmaktalar. Bu makalede bir tekstil firmasında böyle bir ofis hizmeti sunan ithalat satın alma (buy-in) biriminde gerçekleştirilen inovasyon çalışması örnek olarak gösterilmektedir. Tasarım düşüncesinde aşamalar; paydaşları dinleme, çıkarımları gruplama, fikirleri üretme, prototipler kurgulama ve yine paydaşlardan geri dönüşüm alma olarak ilerlemektedir. Yaratıcı güven, tasarım düşüncesi inovasyon metodolojilerini yavaş ve kararlı eylemlerle uygulayarak elde edilmektedir.

Anahtar Kelimeler

• Aktif katılım
• inovasyon
• tasarım düşüncesi
• rutin işler

Kaynakça

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