Evaluating Healthcare Quality Knowledge and Experience Level: a Comparison Between Turkey and Saudi Arabia Hospitals’ Quality Unit Professionals

Yıl 2018, , 188 - 200, 10.06.2018

Mustafa Said Yıldız

https://doi.org/10.17681/hsp.365273

Öz

AAim: The aim of this study is to evaluate the
degrees of quality improvement knowledge and experience among Turkey and Saudi
Arabia hospital quality professionals.
Material and Method: Initially comparison between hospital quality
professionals of two countries in regards to the two factors were made
analysing the survey conducted. Due to the statistically significant
differences between means of two countries’ quality professionals’ six sigma
knowledge and experience in ANOVA analysis conducted; relationship of ages and
years of healthcare quality experience of both country professionals and their
averages for six sigma training and experience factor was analyzed. Results: An increase of means of six
sigma knowledge and experience by ages and years of work experience is found
for Saudi Arabia professionals. For Turkey hospital quality professionals, a
difference between age groups and work experience year groups could not be
found. A superiority of Saudi Arabia quality professionals over Turkey quality
professionals regarding all of quality improvement methods and also
certificates and trainings (except total quality management certificate) was
observed. As a conclusion of the study; beyond accreditation efforts, more
emphasis on hospital and department level quality improvement for Turkey is
suggested for higher level of health outcomes.

Anahtar Kelimeler

Healthcare quality professionals, quality knowledge and experience levels

Sağlıkta Kalite Bilgi ve Deneyim Düzeyinin Değerlendirilmesi: Türkiye ve Suudi Arabistan Hastaneleri Kalite Çalışanları Arasında Karşılaştırma

Öz

Amaç:
Türkiye ve Suudi Arabistan hastaneleri kalite profesyonellerinin kalite
iyileştirme bilgi ve deneyim düzeylerini değerlendirmek ve karşılaştırmaktır.
Gereç ve Yöntem: İlk olarak, gerçekleştirilen anketin değerlendirilmesiyle iki
ülke çalışanları arasında belirlenen iki faktörde (Kalite Eğitim ve Deneyimi,
Altı Sigma Eğitim ve Deneyimi) karşılaştırılma yapıldı. Gerçekleştirilen ANOVA
analizinde iki ülke kalite çalışanları Altı Sigma bilgi ve deneyimi faktörü
ortalamaları arasında anlamlı farklılık görülmesi nedeniyle; Altı Sigma bilgi
ve deneyimi faktörü için iki ülke sağlık çalışanlarının yaşları ve sağlıkta
kalite alanında çalışma süreleri bakımından değerlendirme yapıldı. Bulgular ve Sonuç: Suudi Arabistan
çalışanlarının yaşları ve sağlıkta kalite alanında çalışma süreleri arttıkça
Altı Sigma eğitim ve deneyim ortalamalarının arttığı görüldü. Türkiye
hastaneleri kalite çalışanları için ise yaş ve sağlıkta kalite süresi grupları
arasında farklılık görülmedi. Suudi Arabistan kalite çalışanlarının Türkiye
kalite çalışanlarına göre hem kalite metotlarının tümünde, hem de toplam kalite
yönetimi dışındaki tüm sertifika ve eğitimlerde üstün oldukları görüldü. Çalışma
sonucu olarak Türkiye’nin akreditasyon çabalarının ötesinde daha yüksek sağlık
sonuçları için hastane ve klinik düzeyi kalite iyileştirmeye daha fazla vurgu
yapması önerilmiştir.

Anahtar Kelimeler

Sağlıkta kalite çalışanları, sağlıkta kalite bilgi ve deneyim düzeyleri

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