BANKACILIK SEKTÖRÜNDE SÜREÇ MADENCİLİĞİ UYGULAMALARI VE SÜREÇLERE ETKİLERİNİN MONTE CARLO YÖNTEMİYLE İNCELENMESİ

Öz

Bu çalışmada süreç madenciliği ile ilgili genel bilgiler verilmiş olup, bankacılık sektöründe faaliyet gösteren bir bankanın nakit çekme süreç verileri kullanılarak süreç madenciliği uygulaması yapılmıştır. Uygulama ile süreçte bulunan dar boğazlar tespit edilmiştir. Bu dar boğazların süreçten kaldırılması ile işlemlerin daha kısa zamanda yapılabileceği beklenmektedir. Bunu kantitatif olarak göstermek için bir bankanın 22 şubesinin bir yıllık ortalama işlem süreleri günlük işlemler, müşteriler, işlem sayıları ve ortalama süreleri modellenmiş ve günlük işlemler Monte Carlo yöntemi ile stokastik olarak simüle edilmiştir. Süreç madenciliğine dayanan dar boğazların kaldırılma etkisi modele uygulanmış ve süreç madenciliği uygulaması ile günlük işlem süresinin azaldığı nicel olarak gösterilmiştir. Sonuç olarak süreç madenciliği yazılımlarının bankacılık sektöründe kullanımı ile süreç geliştirme çalışmalarında iyileştirmeler yapılabilecektir.

Anahtar Kelimeler

• Süreç Madenciliği
• Süreç Geliştirme
• Süreç Analizi
• Süreç Modelleme
• Monte Carlo
• Simülasyon

INVESTIGATION OF PROCESS MINING APPLICATIONS IN THE BANKING SECTOR AND ITS EFFECTS ON THE PROCESSES USING THE MONTE CARLO METHOD

Öz

In this study, general information about process mining is given, and a process mining application is made using the cash withdrawal process data of a bank operating in the banking sector. With the application, bottlenecks in the process were identified. It is expected that by removing these bottlenecks from the process, transactions can be completed in a shorter time. To demonstrate this quantitatively, the one-year average transaction times of 22 branches of a bank, daily transactions, customers, number of transactions and average durations were modeled and daily transactions were stochastically simulated with the Monte Carlo method. The effect of removing bottlenecks based on process mining has been applied to the model and it has been shown quantitatively that the daily processing time decreases with the application of process mining. As a result, improvements can be made in process development studies by using process mining software in the banking sector.

Anahtar Kelimeler

• Process Mining
• Process Development
• Process Analysis
• Process Modeling
• Monte Carlo
• Simulation

Kaynakça

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