Araştırma Makalesi
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Çalışanların Algıladığı ve Hissettiği Stres: Atılgan Çatışma Yönetimi Stilinin Düzenleyici Etkisi

Yıl 2016, Cilt: 1 Sayı: 1, 48 - 66, 31.12.2016
https://doi.org/10.25203/idd.274017

Öz

Bu araştırmada, yüksek veya düşük
atılganlık seviyelerinin işyerinde algılanan ve hissedilen stres arasında
düzenleyici etkisinin olup olmadığı incelenmektedir. Örneklem, huzurevinde
çalışan 225 bakım personelinden oluşmaktadır. 
Anket yöntemi uygulanarak toplanan bilgilerle, çalışanların çatışma
yönetim stilleri belirlenmiş ve işyerinde algıladıkları ve hissettikleri stres
düzeyleri tespit edilmiştir. Bulgular yüksek atılganlık seviyesinin işyerinde
algılanan ve hissedilen stres arasında düzenleyici etkisi olduğunu
göstermiştir. Ancak benzer sonuç düşük atılganlık seviyesinde bulunamamıştır.
Atılganlık eğitimlerinin stresle daha iyi başa çıkma konusunda yararlı olacağı
düşünülmektedir.

Kaynakça

  • Akpochafo, G. O. (2014). Self-Efficacy and Some Demographic Variables As Predictors Of Occupational Stress Among Primary School Teachers in Delta State of Nigeria. Education, 134(4), 457-464.
  • Alberti, R. E. (1977). Assertive Behavior Training: Definitions, Overview, Contributions. Assertiveness: Innovations, Application:, Luxes. San Luis Obispo, California: Impact.
  • Alberti, R. E., & Emmons, M. L. (1974). Your Perfect Right. San Luis Obispo: Impact.
  • Anderson, P., & Pulich, M. (2001). Managing Workplace Stress in a Dynamic Environment. Health Care Manager, 19(3), 1-10.
  • Babatunde, A. (2013). Occupational Stress: A Review on Conceptualizations, Causes and Cure. Economic Insights – Trends and Challenges, 2(3), 73-80.
  • Barry, B., & Friedman, R. A. (1998). Bargainer Characteristics in Distributive and Integrative Negotiation. Journal of Personality and Social Psychology, 74, 345-359.
  • Bartram, D., & Garner, D. (2008). Coping With Stress. In Practice, 30, 228-231.
  • Brehmn, B. A. (1998). Stress Management: Increasing Your Stress Resistance. New York: Addison, Wesley, Longman. Britt, T. W., & Jex, S. M. (2015). Thriving Under Stress: Harnessing Demands in The Workplace. Oxford University Press: New York.
  • Cairney, J., & Krause, N. (2008). Negative Life Events And Age-Related Decline In Mastery: Are Older Adults More Vulnerable To The Control-Eroding Effect Of Stress? Journal of Gerontology, 63B(3), 162-170.
  • Caplan, R. D. et al. (1980). Job Demands and Worker Health. Survey Research Center, Institute for Social Research, University of Michigan, Ann Arbor. (Retrieved from Peterson, C. L. (1994). Work factors and stress: A critical review. International Journal of Health Services.
  • Chang, E. M., Daly, J. W., Hancock, K. M., Bidewell, J., Johnson, A., Lambert, V. A., & Lambert, C. E. (2006). The Relationships among Workplace Stressors, Coping Methods, Demographic Characteristics, and Health in Australian Nurses. Journal of Professional Nursing, 22(1), 30-38.
  • Cooper, C. L., & Marshall, J. (1976). Occupational Sources of Stress: A Review Of The Literature Relating To Coronary Heart Disease And Mental Ill Health. Journal of Occupational Psychology, 49, 11-28.
  • Demir, S., Demir, S. G., Bulut, H., & Hisar, F. (2014). Effect of Mentoring Program on Ways Of Coping With Stress And Locus Of Control For Nursing Students. Asian Nursing Research, 8, 254-260.
  • Duquette, A., Kerouac, S., Sandhu, B. K., Ducharme, F., & Saulnier, P. (1995). Psychosocial Determinants of Burnout in Geriatric Nursing. International Journal of Nursing Studies, 32(5), 443-456.
  • Elliott, T. R., & Gramling, S. E. (1990). Personal assertiveness And the Effects of Social Support among College Students. Journal of Counseling Psychology, 37(4), 427.
  • Fathi, A., Nasae, T., & Thiangchanya, P. (2012). Workplace Stressors and Coping Strategies Among Public Hospital Nurses in Medan,
  • Indonesia. Nurse Media Journal of Nursing, 2(1), 315-324.
  • Folkman, S., & Lazarus, R. S. (1980). An Analysis of Coping in a Middle-Aged Community Sample. Journal of Health and Social Behavior, 21, 219-239.
  • Folkman, S., & Lazarus, R. S. (1988a). Coping As A Mediator Of Emotion. Journal of Personality and Social Psychology, 54(3), 466–475.
  • Folkman, S., & Lazarus, R. S. (1988b). The Relationship between Coping and Emotion: Implications for Theory and Research. Social Science Medicine, 26(3), 309–317.
  • Friedman, R. A., Currall, S. C., & Tsai, J. C. (2000). What Goes Around Comes Around: The Impact Of Personal Conflict Style On Work Conflict And Stress. The International Journal of Conflict Management, 11(1), 32-55.
  • Gadzella, B. M., de Carvalho, C. F., Henley, T. B., & Ball, S. E. (2009). Locus of Control: Differences among College Students’ Stress Levels. Individual Differences Research, 7(3), 182-187.
  • Gilbar, O., Ben-Zur, H., & Lubin, G. (2010). Coping, Mastery, Stress Appraisals, Mental Preparation, And Unit Cohesion Predicting Distress And Performance: A Longitudinal Of Soldiers Undertaking Evacuation Tasks. Anxiety, Stress, & Coping, 23(5), 547- 562.
  • Graziano, W. G., Jensen-Campell, L. A., & Hair, E. C. (1996). Perceiving Interpersonal Conflict and Reacting To It: The Case for Agreeableness. Journal of Personality and Social Psychology, 70, 820-835.
  • Harrison, M., Loiselle, C. G., Duquette, A., & Semenic, S. E. (2002). Hardiness, Work Support and Psychological Distress among Nursing Assistants And Registered Nurses in Quebec. Journal of Advanced Nursing, 38(6), 584- 591.
  • Hatfield, D. W., & Hatfield, J. D. (1995). Relationships among Conflict Management Styles, Levels of Conflict, And Reactions to Work. The Journal of Social Psychology, 135(6), 687-698.
  • Hyde, M., Jappinen, P., Theorell, T., & Oxenstierna, G. (2006). Workplace Conflict Resolution and the Health of Employees in the Swedish and Finnish Units Of An Industrial Company. Social Science & Medicine, 63, 2218-2227.
  • Kahn, R. L. (1986). On the conceptualization of stress. In A. Eichler, M. M. Silverman, & D. M. Pratt (Eds.), How To Define And Research Stress (pp. 41–43). Washington, DC: American Psychiatric Press, Inc.
  • Kahn, R. L., Wolf, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964). Organizational Stress: Studies in Role Conflict and Ambiguity. New York: Wiley.
  • Karasek, R., Baker, D., Marxer, F., Ahlbom, A., & Theorell, T. (1981). Job Decision Latitude, Job Demands and Cardiovascular Disease. American Journal of Public Health, 71(7), 694-705.
  • Karmaus, W. (1984). Working Conditions and Health: Social Epidemiology Patterns of Stress and Change. Social Science and Medicine, 19, 359-372.
  • Kilmann, R. H., & Thomas, K. W. (1977). Developing a Forced-Choice Measure of Conflict- Handling Behavior: The “MODE” Instrument. Educational and Psychological Measurement, 37(2), 309-325.
  • Lazarus, R.S. (1991). Emotion and Adaptation. New York: Oxford University Press. Lazarus, R. S., & Folkman, S. (1984). Stress, Appraisal, and Coping. New York: Springer. Levi, L. Preventing Work Stress. Reading, Mass.: Addison-Wesley, 1981.
  • Lee, S., & Crockett, M. S. (1994). Effect of Assertiveness Training on Levels of Stress and Assertiveness Experienced by Nurses in Taiwan, Republic of China. Issues in Mental Health Nursing, 15(4), 419-432.
  • Luthar, S. S. (1991). Vulnerability and Resilience: A Study of High-Risk Adolescents. Child Development, 62(3), 600. McGrath, R. (1976). Stress and Behavior in Organizations. In M. Dunnette (Fid.), Handbook of Industrial and Organizational Psychology, 1351-1395. Chicago: Rand- McNally.
  • McVicar, A. (2003). Workplace stress in nursing: A literature review. Journal of Advanced Nursing, 44(6), 633-642.
  • Munz, D. C., Kohler, J. M., & Greenberg, C. I. (2001). Effectiveness of a comprehensive worksite stress management program: Combining organizational and individual interventions. International Journal of Stress Management, 8(1), 49-61.
  • Orenstein, H., Orenstein, E., & Carr, J. E. (1975). Assertiveness and Anxiety: A Correlational Study. Journal of Behavior Therapy and Experimental Psychiatry, 6(3), 203-207.
  • Patricia, E. B., & Valentine, R. N. (1995). Management of Conflict: Do Nurses/Women Handle It Differently? Journal of Advanced Nursing, 22(1), 142-149.
  • Petrie, K., & Rotheram, M. J. (1982). Insulators against Stress: Self-Esteem and Assertiveness. Psychological Reports, 50(3), 963-966.
  • Philips, D., & Brooks, F. (1996). Do women Want Women Health Workers? Women's Views of the Primary Health Care Service. Journal of Advanced Nursing, 23(6), 1207-1211.
  • Prati, G., Pietrantoni, L., & Cicognani, E. (2010). Self-efficacy moderates the relationship between stress appraisal and quality of life among rescue workers. Anxiety, Stress, & Coping, 23(4), 463-470.
  • Pruitt, D. G. (1983). Strategic Choice in Negotiation. American Behavioral Scientist, 27, 167- 194.
  • Rahim, M. A. (1983a). A Measure Of Styles Of Handling Interpersonal Conflict. Academy of Management Journal, 26, 368-376.
  • Rahim, M. A. (2000). Empirical Studies on Managing Conflict. The International Journal of Conflict Management, 11(1), 5-8.
  • Richard, G. V., & Krieshok, T. S. (1989). Occupational Stress, Strain, and Coping in University Faculty. Journal of Vocational Behavior, 34(1), 117–132.
  • Roberts, J. A., Lapidus, R. S., & Chonko, L. B. (1997). Salespeople And Stress: The Moderating Role Of Locus Of Control On Work Stressors And Felt Stress. Journal of Marketing Theory and Practice, 5(3), 93-108.
  • Rothbart, M. K., & Hwang, J. (2005b). Temperament. In A. J. Elliot, C. S. Dweck (Eds.), Handbook of Competence & Motivation (pp. 167-184). New York: GuilfordPress.
  • Schiffrin, H. H., & Nelson, S. K. (2010). Stressed and Happy? Investigating the Relationship between Happiness and Perceived Stress. Journal of Happiness Studies, 11(1), 33-39.
  • Selye, H. (1983). The Stress Concept: Past, Present, and Future. In C. L. Cooper (Ed.), Stress Research: Issues for the Eighties (pp. 1–20). New York: John Wiley & Sons.
  • Sonnenberg, A., & Sonnenberg, G. S. (1986). Occupational factors In Disability for Gastric and Dudenal Ulcer. Journal of Occupational Medicine, 28(2), 87-90.
  • Spector, P.E. (1982). Behavior in Organizations as a Function of Employee’s Locus Of Control. Psychological Bulletin, 91(3), 482-497.
  • Spillane, R. (1984). Stress at work: A review of Australian Research. International Journal of Health Services, 14, 589- 604.
  • Thomas, K. W. (1976). Conflict and Conflict Management. Chapter 21, of M. Dunnette (Ed.), Handbook of Industrial and Organizational Psychology. Chicago: Rand-McNally, 889-935.
  • Thomas, K. W. and Kilmann, R. H. (1975). The Social Desirability Variable in Organizational Research: An Alternative Explanation for Reported Findings. Academy of Management Journal, 18(14), 741-752.
  • Tomaka, J., Palacios, R., Schneider, K. T., Colotla, M., Concha, J. B., & Herrald, M. M. (1999). Assertiveness Predicts Threat and Challenge Reactions to Potential Stress among Women. Journal of Personality and Social Psychology, 76(6), 1008.
  • Travers, C. L., & Cooper, C. L. (1993). Mental Health, Job Satisfaction and Occupational Stress among UK Teachers. Work and Stress, 7, 213-219.
  • Turk, M. (1997). Bir Örgütsel Stres Anketinin (VOS-D) Türkiye’ye Uyarlanması: “Seri Üretim, Sürekli Üretim Teknolojileri ile Hizmet Sektöründe Uygulanması”. Unpublished Doctoral Dissertation, Izmir.
  • Unsal, P., Sertel Berk, H. O., Ozalp Turetgen, I., & Basbug, G. (2010). Job Stress Battery: The Job Stress Scale. Presented Poster in 9th
  • Conference of the European Academy of Occupational Health Psychology, 29-31 March 2010, Rome, Italy.
  • Vollrath, M. (2001). Personality and Stress. Scandinavian Journal of Psychology, 42(4), 335-347.
  • Williams, J. M., & Stout, J. K. (1985). The Effect of High and Low Assertiveness on Locus of Control and Health Problems. The Journal of Psychology, 119(2), 169-173.
  • Wolpe, J. (1980). Behavior Therapy for Psychosomatic Disorders. Psychosomatics, 21(5), 379-385.

Perceived Work Stress And Felt Stress Of Workers: The Moderating Role of Assertive Conflict Handling Modes

Yıl 2016, Cilt: 1 Sayı: 1, 48 - 66, 31.12.2016
https://doi.org/10.25203/idd.274017

Öz

In this research, we intend to examine whether
high or low assertive conflict handling modes can moderate the relationship
between stress perception and felt stress at workplace. The sample is consisted
of 225 caregiving staff who works in a
nursing home. The staff’s conflict handling
modes were determined and the scores of perceived and felt stress were obtained
through survey method. Findings showed that high assertive conflict handling
modes, but not the low one, can be a moderator between stress perception and
felt stress at workplace. Assertiveness trainings may help to cope with stress
better.

Kaynakça

  • Akpochafo, G. O. (2014). Self-Efficacy and Some Demographic Variables As Predictors Of Occupational Stress Among Primary School Teachers in Delta State of Nigeria. Education, 134(4), 457-464.
  • Alberti, R. E. (1977). Assertive Behavior Training: Definitions, Overview, Contributions. Assertiveness: Innovations, Application:, Luxes. San Luis Obispo, California: Impact.
  • Alberti, R. E., & Emmons, M. L. (1974). Your Perfect Right. San Luis Obispo: Impact.
  • Anderson, P., & Pulich, M. (2001). Managing Workplace Stress in a Dynamic Environment. Health Care Manager, 19(3), 1-10.
  • Babatunde, A. (2013). Occupational Stress: A Review on Conceptualizations, Causes and Cure. Economic Insights – Trends and Challenges, 2(3), 73-80.
  • Barry, B., & Friedman, R. A. (1998). Bargainer Characteristics in Distributive and Integrative Negotiation. Journal of Personality and Social Psychology, 74, 345-359.
  • Bartram, D., & Garner, D. (2008). Coping With Stress. In Practice, 30, 228-231.
  • Brehmn, B. A. (1998). Stress Management: Increasing Your Stress Resistance. New York: Addison, Wesley, Longman. Britt, T. W., & Jex, S. M. (2015). Thriving Under Stress: Harnessing Demands in The Workplace. Oxford University Press: New York.
  • Cairney, J., & Krause, N. (2008). Negative Life Events And Age-Related Decline In Mastery: Are Older Adults More Vulnerable To The Control-Eroding Effect Of Stress? Journal of Gerontology, 63B(3), 162-170.
  • Caplan, R. D. et al. (1980). Job Demands and Worker Health. Survey Research Center, Institute for Social Research, University of Michigan, Ann Arbor. (Retrieved from Peterson, C. L. (1994). Work factors and stress: A critical review. International Journal of Health Services.
  • Chang, E. M., Daly, J. W., Hancock, K. M., Bidewell, J., Johnson, A., Lambert, V. A., & Lambert, C. E. (2006). The Relationships among Workplace Stressors, Coping Methods, Demographic Characteristics, and Health in Australian Nurses. Journal of Professional Nursing, 22(1), 30-38.
  • Cooper, C. L., & Marshall, J. (1976). Occupational Sources of Stress: A Review Of The Literature Relating To Coronary Heart Disease And Mental Ill Health. Journal of Occupational Psychology, 49, 11-28.
  • Demir, S., Demir, S. G., Bulut, H., & Hisar, F. (2014). Effect of Mentoring Program on Ways Of Coping With Stress And Locus Of Control For Nursing Students. Asian Nursing Research, 8, 254-260.
  • Duquette, A., Kerouac, S., Sandhu, B. K., Ducharme, F., & Saulnier, P. (1995). Psychosocial Determinants of Burnout in Geriatric Nursing. International Journal of Nursing Studies, 32(5), 443-456.
  • Elliott, T. R., & Gramling, S. E. (1990). Personal assertiveness And the Effects of Social Support among College Students. Journal of Counseling Psychology, 37(4), 427.
  • Fathi, A., Nasae, T., & Thiangchanya, P. (2012). Workplace Stressors and Coping Strategies Among Public Hospital Nurses in Medan,
  • Indonesia. Nurse Media Journal of Nursing, 2(1), 315-324.
  • Folkman, S., & Lazarus, R. S. (1980). An Analysis of Coping in a Middle-Aged Community Sample. Journal of Health and Social Behavior, 21, 219-239.
  • Folkman, S., & Lazarus, R. S. (1988a). Coping As A Mediator Of Emotion. Journal of Personality and Social Psychology, 54(3), 466–475.
  • Folkman, S., & Lazarus, R. S. (1988b). The Relationship between Coping and Emotion: Implications for Theory and Research. Social Science Medicine, 26(3), 309–317.
  • Friedman, R. A., Currall, S. C., & Tsai, J. C. (2000). What Goes Around Comes Around: The Impact Of Personal Conflict Style On Work Conflict And Stress. The International Journal of Conflict Management, 11(1), 32-55.
  • Gadzella, B. M., de Carvalho, C. F., Henley, T. B., & Ball, S. E. (2009). Locus of Control: Differences among College Students’ Stress Levels. Individual Differences Research, 7(3), 182-187.
  • Gilbar, O., Ben-Zur, H., & Lubin, G. (2010). Coping, Mastery, Stress Appraisals, Mental Preparation, And Unit Cohesion Predicting Distress And Performance: A Longitudinal Of Soldiers Undertaking Evacuation Tasks. Anxiety, Stress, & Coping, 23(5), 547- 562.
  • Graziano, W. G., Jensen-Campell, L. A., & Hair, E. C. (1996). Perceiving Interpersonal Conflict and Reacting To It: The Case for Agreeableness. Journal of Personality and Social Psychology, 70, 820-835.
  • Harrison, M., Loiselle, C. G., Duquette, A., & Semenic, S. E. (2002). Hardiness, Work Support and Psychological Distress among Nursing Assistants And Registered Nurses in Quebec. Journal of Advanced Nursing, 38(6), 584- 591.
  • Hatfield, D. W., & Hatfield, J. D. (1995). Relationships among Conflict Management Styles, Levels of Conflict, And Reactions to Work. The Journal of Social Psychology, 135(6), 687-698.
  • Hyde, M., Jappinen, P., Theorell, T., & Oxenstierna, G. (2006). Workplace Conflict Resolution and the Health of Employees in the Swedish and Finnish Units Of An Industrial Company. Social Science & Medicine, 63, 2218-2227.
  • Kahn, R. L. (1986). On the conceptualization of stress. In A. Eichler, M. M. Silverman, & D. M. Pratt (Eds.), How To Define And Research Stress (pp. 41–43). Washington, DC: American Psychiatric Press, Inc.
  • Kahn, R. L., Wolf, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964). Organizational Stress: Studies in Role Conflict and Ambiguity. New York: Wiley.
  • Karasek, R., Baker, D., Marxer, F., Ahlbom, A., & Theorell, T. (1981). Job Decision Latitude, Job Demands and Cardiovascular Disease. American Journal of Public Health, 71(7), 694-705.
  • Karmaus, W. (1984). Working Conditions and Health: Social Epidemiology Patterns of Stress and Change. Social Science and Medicine, 19, 359-372.
  • Kilmann, R. H., & Thomas, K. W. (1977). Developing a Forced-Choice Measure of Conflict- Handling Behavior: The “MODE” Instrument. Educational and Psychological Measurement, 37(2), 309-325.
  • Lazarus, R.S. (1991). Emotion and Adaptation. New York: Oxford University Press. Lazarus, R. S., & Folkman, S. (1984). Stress, Appraisal, and Coping. New York: Springer. Levi, L. Preventing Work Stress. Reading, Mass.: Addison-Wesley, 1981.
  • Lee, S., & Crockett, M. S. (1994). Effect of Assertiveness Training on Levels of Stress and Assertiveness Experienced by Nurses in Taiwan, Republic of China. Issues in Mental Health Nursing, 15(4), 419-432.
  • Luthar, S. S. (1991). Vulnerability and Resilience: A Study of High-Risk Adolescents. Child Development, 62(3), 600. McGrath, R. (1976). Stress and Behavior in Organizations. In M. Dunnette (Fid.), Handbook of Industrial and Organizational Psychology, 1351-1395. Chicago: Rand- McNally.
  • McVicar, A. (2003). Workplace stress in nursing: A literature review. Journal of Advanced Nursing, 44(6), 633-642.
  • Munz, D. C., Kohler, J. M., & Greenberg, C. I. (2001). Effectiveness of a comprehensive worksite stress management program: Combining organizational and individual interventions. International Journal of Stress Management, 8(1), 49-61.
  • Orenstein, H., Orenstein, E., & Carr, J. E. (1975). Assertiveness and Anxiety: A Correlational Study. Journal of Behavior Therapy and Experimental Psychiatry, 6(3), 203-207.
  • Patricia, E. B., & Valentine, R. N. (1995). Management of Conflict: Do Nurses/Women Handle It Differently? Journal of Advanced Nursing, 22(1), 142-149.
  • Petrie, K., & Rotheram, M. J. (1982). Insulators against Stress: Self-Esteem and Assertiveness. Psychological Reports, 50(3), 963-966.
  • Philips, D., & Brooks, F. (1996). Do women Want Women Health Workers? Women's Views of the Primary Health Care Service. Journal of Advanced Nursing, 23(6), 1207-1211.
  • Prati, G., Pietrantoni, L., & Cicognani, E. (2010). Self-efficacy moderates the relationship between stress appraisal and quality of life among rescue workers. Anxiety, Stress, & Coping, 23(4), 463-470.
  • Pruitt, D. G. (1983). Strategic Choice in Negotiation. American Behavioral Scientist, 27, 167- 194.
  • Rahim, M. A. (1983a). A Measure Of Styles Of Handling Interpersonal Conflict. Academy of Management Journal, 26, 368-376.
  • Rahim, M. A. (2000). Empirical Studies on Managing Conflict. The International Journal of Conflict Management, 11(1), 5-8.
  • Richard, G. V., & Krieshok, T. S. (1989). Occupational Stress, Strain, and Coping in University Faculty. Journal of Vocational Behavior, 34(1), 117–132.
  • Roberts, J. A., Lapidus, R. S., & Chonko, L. B. (1997). Salespeople And Stress: The Moderating Role Of Locus Of Control On Work Stressors And Felt Stress. Journal of Marketing Theory and Practice, 5(3), 93-108.
  • Rothbart, M. K., & Hwang, J. (2005b). Temperament. In A. J. Elliot, C. S. Dweck (Eds.), Handbook of Competence & Motivation (pp. 167-184). New York: GuilfordPress.
  • Schiffrin, H. H., & Nelson, S. K. (2010). Stressed and Happy? Investigating the Relationship between Happiness and Perceived Stress. Journal of Happiness Studies, 11(1), 33-39.
  • Selye, H. (1983). The Stress Concept: Past, Present, and Future. In C. L. Cooper (Ed.), Stress Research: Issues for the Eighties (pp. 1–20). New York: John Wiley & Sons.
  • Sonnenberg, A., & Sonnenberg, G. S. (1986). Occupational factors In Disability for Gastric and Dudenal Ulcer. Journal of Occupational Medicine, 28(2), 87-90.
  • Spector, P.E. (1982). Behavior in Organizations as a Function of Employee’s Locus Of Control. Psychological Bulletin, 91(3), 482-497.
  • Spillane, R. (1984). Stress at work: A review of Australian Research. International Journal of Health Services, 14, 589- 604.
  • Thomas, K. W. (1976). Conflict and Conflict Management. Chapter 21, of M. Dunnette (Ed.), Handbook of Industrial and Organizational Psychology. Chicago: Rand-McNally, 889-935.
  • Thomas, K. W. and Kilmann, R. H. (1975). The Social Desirability Variable in Organizational Research: An Alternative Explanation for Reported Findings. Academy of Management Journal, 18(14), 741-752.
  • Tomaka, J., Palacios, R., Schneider, K. T., Colotla, M., Concha, J. B., & Herrald, M. M. (1999). Assertiveness Predicts Threat and Challenge Reactions to Potential Stress among Women. Journal of Personality and Social Psychology, 76(6), 1008.
  • Travers, C. L., & Cooper, C. L. (1993). Mental Health, Job Satisfaction and Occupational Stress among UK Teachers. Work and Stress, 7, 213-219.
  • Turk, M. (1997). Bir Örgütsel Stres Anketinin (VOS-D) Türkiye’ye Uyarlanması: “Seri Üretim, Sürekli Üretim Teknolojileri ile Hizmet Sektöründe Uygulanması”. Unpublished Doctoral Dissertation, Izmir.
  • Unsal, P., Sertel Berk, H. O., Ozalp Turetgen, I., & Basbug, G. (2010). Job Stress Battery: The Job Stress Scale. Presented Poster in 9th
  • Conference of the European Academy of Occupational Health Psychology, 29-31 March 2010, Rome, Italy.
  • Vollrath, M. (2001). Personality and Stress. Scandinavian Journal of Psychology, 42(4), 335-347.
  • Williams, J. M., & Stout, J. K. (1985). The Effect of High and Low Assertiveness on Locus of Control and Health Problems. The Journal of Psychology, 119(2), 169-173.
  • Wolpe, J. (1980). Behavior Therapy for Psychosomatic Disorders. Psychosomatics, 21(5), 379-385.
Toplam 63 adet kaynakça vardır.

Ayrıntılar

Konular İşletme
Bölüm Makaleler
Yazarlar

Serkan Erebak

Yayımlanma Tarihi 31 Aralık 2016
Yayımlandığı Sayı Yıl 2016 Cilt: 1 Sayı: 1

Kaynak Göster

APA Erebak, S. (2016). Çalışanların Algıladığı ve Hissettiği Stres: Atılgan Çatışma Yönetimi Stilinin Düzenleyici Etkisi. İş’te Davranış Dergisi, 1(1), 48-66. https://doi.org/10.25203/idd.274017

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