AN INVESTIGATION ABOUT INFORMATION SYSTEMS OUTSOURCING AND OUTSOURCING DECISION

Abstract

Organizations use outsourcing in information systems to provide many advantages. All risks and benefits of outsourcing are taken into consideration before an outsourcing decision. In this study, 14 organizations that belong to four different categories are investigated in terms of information systems outsourcing. These categories are: System integrators, outsourcing customers, and outsourcing vendors, firms that both procure and supply information systems services. The investigation is realized in two steps: First, general questions were posed in order to gather the characteristics of organizations, then, questionnaires were conducted. The information obtained in the first step of the study was used in order to describe the common findings for 14 organizations. Outliers and other findings related with 14 organizations were obtained through the questionnaires. Strategic drivers were examined within the framework of multiple case studies to determine the effects of information systems outsourcing on organizations. At the end of the study, some important inferences related with information systems outsourcing and outsourcing decision were made thanks to the results obtained through the case studies and these inferences were discussed in detail.

Keywords

• Information Systems Outsourcing, Four Different Categories, Strategic Drivers, Multiple Case Studies, Outsourcing Decision

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