THE DEVELOPMENT OF A PERFORMANCE MANAGEMENT SYSTEM AS A PREDICTOR OF EFFECTIVE IMPLEMENTATION IN A SPORT AND RECREATION DEPARTMENT

Abstract

Performance management systems are widely used in private and public entities. Research is replete with empirical evidence, which corroborates that successful organisations are those that use PMS effectively. Although the effective use of PMS has attracted an enormous amount of attention, scant research on the critical role a properly developed PMS plays in the make or break of a PMS in the domain of local government is discernible. Such research is even scarcer in the context of South Africa. The current study aims at determining the pivotal role the development of a PMS plays in its effective implementation in the Sport and Recreation Department in Gauteng. A survey was used through which structured questionnaires were distributed. Of the 150 questionnaires distributed, 136 were completed and returned, resulting in a satisfactory response rate. The reliability of the research instrument was tested using the Cronbach alpha coefficient. Exploratory factor analysis was invoked on the questionnaire items in the use stage of the questionnaire, which resulted in the extraction of five behavioural factors. Descriptive statistics were computed to determine the means and standard deviations of these factors. Correlation analysis was performed to establish the relationship between the development of a PMS and the five factors extracted. Additionally, regression analysis was utilised to establish the extent of the predictive association between the development of a PMS and the five identified behavioural factors. The findings highlighted the existence of a significant positive relationship between the development of a PMS and behavioural factors. Furthermore, there was a prevalence of a predictive association between the development of a PMS and the behavioural factors. Based on the findings, it could be safely recommended that managers should develop relevant key performance indicators (KPIs) to ensure the realisation of performance measurement and improvement.

Keywords

• key performance indicators,critical success factors,performance measurement,balanced scorecard

Kaynakça

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