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UNDERSTANDING EMOTIONAL INTELLIGENCE IN A DIVERSE SOCIETY

Yıl 2009, Cilt: 1 Sayı: 2, 27 - 38, 01.12.2009

Öz

This study examines the relationship between emotional intelligence and job performance among the Malay, Chinese, and Indian management employees in Malaysia. The study thus extends and adapts the existing literature regarding these variables, mainly developed for Western cases, to a major and successful non-Western economy. Since this represented a pioneer study in the context of Malaysia’s main ethnic groups, data collection was conducted on Nestlé in Malaysia, one of the major multinational organizations in Malaysia. During that time 156 management employees were surveyed. The measurements used for the survey were adopted from the Trait Meta Mood Scale (TMMS) (Salovey et al., 1995) while performance ratings were taken from Nestlé in Malaysia’s internal database. The findings of this study primarily extend the literature by partially confirming relationships between emotional intelligence and job performance and highlighting the effect of race on emotional intelligence

Kaynakça

  • Austin, E. J. (2004).An Investigation of the Relationship between Trait Emotional Intelligence and Emotional Task Performance, Personality and Individual Differences, (36), 1855-1864.
  • Bachman, J., Stein, S., Campbell, K. and Sitarenios, G. (2000).Emotional Intelligence in the Collection of Debt, International Journal of Selection and Assessment, 8 176-182.
  • Boam, R. and Sparrow, P. (1992) Designing and Achieving Competency, McGraw Hill, London.
  • Boyatzis, R. E. (1982) The Competent Manager: A Model for Effective Performance, John Wiley & Sons, New York.
  • Cote, S. and Miners, C. T. H. (2006).Emotional Intelligence, Cognitive Intelligence, and Job
  • Performance, Administrative Science Quarterly, 51 1-28. Day, A. L. and Carroll, S. A. (2004).Using an Ability-based Measure of Emotional Intelligence to
  • Predict Individual Performance, Group Performance, and Group Citizenship Behaviours, Personality and Individual Differences, 36 1443-1458.
  • Dulewicz, V. (1989).Assessment Centres as the Route to Competence, Personnel Management, November 56-59.
  • Dulewicz, V. and Higgs, M. (2000).Emotional Intelligence: A Review and Evaluation Study,
  • Journal of Managerial Psychology, 15 (4), 341-372. Evans, M. (1986).Organizational Behavior: The Central Role of Motivation, 1986 Yearly Review of Management of the Journal of Management, 12 (2), 203-222.
  • Fischer, A. H., Manstead, A. S. R. and Mosquera, P. M. R. (1999).The Role of Honour-related vs.
  • Individualistic Values in Conceptualising Pride, Shame, and Anger: Spanish and Dutch Cultural Prototypes, Cognition and Emotion, 13 (2), 149-179. Gardner, H. (1983) Frames of Mind: The Theory of Multiple Intelligences, Basic Books, New York.
  • Garman, A. N. and Johnson, M. P. (2006).Leadership Competencies: An Introduction, Journal of
  • Healthcare Management, 51 (1), 13-17. Ghorbani, N., Davison, H. K., Bing, M. N., Watson, P. J. and Mack, D. A. (2002).Self-reported
  • Emotional Intelligence: Construct Similarity and Functional Dissimilarity of Higher-Order Processing in Iran and the United States, International Journal of Psychology, 37 (5), 297-308. Goleman, D. (1995) Emotional Intelligence, Bantam, New York.
  • Goleman, D. (1996) Emotional Intelligence: Why It Can Matter More than IQ, Bloomsbury Publishing, London.
  • Goleman, D. (1998) Working with Emotional Intelligence, Bantam Books, New York.
  • Goleman, D., Boyatzis, R. and McKee, A. (2002) Primal Leadership: Realizing the Power of
  • Emotional Intelligence, Harvard Business School Press, Boston. Greenspan, S. I. (1989) Emotional Intelligence. In Learning and Education: Psychoanalytic
  • Perspectives(Eds, Field, K., Cohler, B. J. and G.Wool) International University Press, Madison, pp. 209-243. Guzzo, R. A., Yost, P. R., Campbell, R. J. and Shea, G. P. (1993).Potency in Groups: Articulating a Construct, British Journal of Social Psychology, 32 (1), 87-106.
  • Janovics, J. and Christiansen, N. D. (April 2001) In 16th Annual Conference of the Society of
  • Industrial and Organizational PsychologySan Diego, California. Kitayama, S., Markus, H. R. and Kurokawa, M. (2000).Culture, Emotion, and Well-being: Good
  • Feelings in Japan and the United States, Cognition and Emotion, 14 93-124. Lam, L. T. and Kirby, S. L. (2002).Is Emotional Intelligence an Advantage? An Exploration of the Impact of Emotional and General Intelligence on Individual Performance, Journal of Social Psychology, 142 133-143.
  • Landy, F. and Farr, J. (1983) The Measurement of Work Performance: Methods, Theory and Applications, Academics, New York.
  • Law, K. S., Wong, C., Huang, G. and Li, X. (2008).The Effects of Emotional Intelligence on Job
  • Performance and Life Satisfaction for the Research and Development Scientists in China, Asia Pacific Journal of Management, March (1), 51-69. Levine, R., Sato, S., Hashimoto, T. and Verma, J. (1995).Love and Marriage in Eleven Cultures,
  • Journal of Cross Cultural Psychology, 26 554-571. Mayer, J. D., DiPaolo, M. and Salovey, P. (1990).Perceiving Affective Content in Ambiguous
  • Visual Stimuli: A Component of Emotional Intelligence, Journal of Personality Assessment, 54 (3/4), 772-781. Mesquita, B. (2001).Emotions in Collectivist and Individualist Contexts, Journal of Personality and Social Psychology, 80 68-74.
  • Ogilvie, J. R. and Carsky, M. L. (2002).Building Emotional Intelligence in Negotiations, The International Journal of Conflict Management, 13 (4), 381-400.
  • Parker, J. D. A., Taylor, G. J. and Bagby, R. M. (2001).The Relationship between Emotional
  • Intelligence and Alexithymia, Personality and Individual Differences, 30 107-115. Petrides, K. V., Frederickson, N. and Furnham, A. (2004).The Role of Trait Emotional Intelligence in Academic Performance and Deviant Behavior at School, Personality and Individual Differences, 36 277-293.
  • Porter, L. W. and Lawler, E. E. (1968) Managerial Attitudes and Performance, Irwin, Illinois.
  • Salovey, P. and Mayer, J. D. (1990).Emotional Intelligence, Imagination, Cognition and Personality, 9 185-211.
  • Sheppard, J. A. (1993).Productivity Loss in Performance Groups: A Motivational Analysis,
  • Psychological Bulletin, 113 67-81. Shipper, F., Kincaid, J., Rotondo, D. M. and Hoffman, R. C. (2003).A Cross-cultural Exploratory
  • Study of the Linkage between Emotional Intelligence and Managerial Effectiveness, The International Journal of Organizational Analysis, 11 (3), 171-191. Slaski, N. (2001).An Investigation Into Emotional Intelligence, Managerial Stress and Performance in a UK Supermarket Chain, See Zeidner, M; Matthews, G; and Roberts, R.D.
  • "Emotional Intelligence in the Workplace: A Critical Review," Applied Psychology: An International Review, 53 (3), p.386. Stannack, P. (1996).Perspectives on Employee Performance, Management Research News, 19 (4/5), 38-40.
  • Suh, E., Diener, E., Oishi, S. and Triandis, H. C. (1998).The Shifting Basis of Life Satisfaction
  • Judgments Across Cultures, Journal of Personality and Social Psychology, 74 482-493. Thorndike, E. L. (1920).Intelligence and Its Uses, Harper's Magazine, 140 227-235.
  • Van Rooy, D. L., Alonso, A. and Viswesvaran, C. (2005).Group Differences in Emotional
  • Intelligence Scores: Theoretical and Practical Implications, Personality and Individual Differences, 38 689-700. Vroom, V. (1964) Work and Motivation, Wiley, New York.
  • Waldman, D. A. and Spangler, W. D. (1989).Putting Together the Pieces: A Closer Look at the Determinants of Job Performance, Human Performance, 2 (1), 29-59.
  • Watkin, C. (2000).Developing Emotional Intelligence, International Journal of Selection and Assessment, 2 89-92.
  • Wong, C. S., Law, K. S. and Wong, P. M. (2004).Development and Validation of a Forced Choice
  • Emotional Intelligence Measure for Chinese Respondents in Hong Kong, Asia Pacific Journal of Management, 21 535-559. Yaakub, N. F. and Elias, H. (1999).Job Motivation and Job Performance: Case of Recipients for
  • Excellent Service in a Higher Education Institution, Malaysian Management Review, 34 (1), 62
Yıl 2009, Cilt: 1 Sayı: 2, 27 - 38, 01.12.2009

Öz

Kaynakça

  • Austin, E. J. (2004).An Investigation of the Relationship between Trait Emotional Intelligence and Emotional Task Performance, Personality and Individual Differences, (36), 1855-1864.
  • Bachman, J., Stein, S., Campbell, K. and Sitarenios, G. (2000).Emotional Intelligence in the Collection of Debt, International Journal of Selection and Assessment, 8 176-182.
  • Boam, R. and Sparrow, P. (1992) Designing and Achieving Competency, McGraw Hill, London.
  • Boyatzis, R. E. (1982) The Competent Manager: A Model for Effective Performance, John Wiley & Sons, New York.
  • Cote, S. and Miners, C. T. H. (2006).Emotional Intelligence, Cognitive Intelligence, and Job
  • Performance, Administrative Science Quarterly, 51 1-28. Day, A. L. and Carroll, S. A. (2004).Using an Ability-based Measure of Emotional Intelligence to
  • Predict Individual Performance, Group Performance, and Group Citizenship Behaviours, Personality and Individual Differences, 36 1443-1458.
  • Dulewicz, V. (1989).Assessment Centres as the Route to Competence, Personnel Management, November 56-59.
  • Dulewicz, V. and Higgs, M. (2000).Emotional Intelligence: A Review and Evaluation Study,
  • Journal of Managerial Psychology, 15 (4), 341-372. Evans, M. (1986).Organizational Behavior: The Central Role of Motivation, 1986 Yearly Review of Management of the Journal of Management, 12 (2), 203-222.
  • Fischer, A. H., Manstead, A. S. R. and Mosquera, P. M. R. (1999).The Role of Honour-related vs.
  • Individualistic Values in Conceptualising Pride, Shame, and Anger: Spanish and Dutch Cultural Prototypes, Cognition and Emotion, 13 (2), 149-179. Gardner, H. (1983) Frames of Mind: The Theory of Multiple Intelligences, Basic Books, New York.
  • Garman, A. N. and Johnson, M. P. (2006).Leadership Competencies: An Introduction, Journal of
  • Healthcare Management, 51 (1), 13-17. Ghorbani, N., Davison, H. K., Bing, M. N., Watson, P. J. and Mack, D. A. (2002).Self-reported
  • Emotional Intelligence: Construct Similarity and Functional Dissimilarity of Higher-Order Processing in Iran and the United States, International Journal of Psychology, 37 (5), 297-308. Goleman, D. (1995) Emotional Intelligence, Bantam, New York.
  • Goleman, D. (1996) Emotional Intelligence: Why It Can Matter More than IQ, Bloomsbury Publishing, London.
  • Goleman, D. (1998) Working with Emotional Intelligence, Bantam Books, New York.
  • Goleman, D., Boyatzis, R. and McKee, A. (2002) Primal Leadership: Realizing the Power of
  • Emotional Intelligence, Harvard Business School Press, Boston. Greenspan, S. I. (1989) Emotional Intelligence. In Learning and Education: Psychoanalytic
  • Perspectives(Eds, Field, K., Cohler, B. J. and G.Wool) International University Press, Madison, pp. 209-243. Guzzo, R. A., Yost, P. R., Campbell, R. J. and Shea, G. P. (1993).Potency in Groups: Articulating a Construct, British Journal of Social Psychology, 32 (1), 87-106.
  • Janovics, J. and Christiansen, N. D. (April 2001) In 16th Annual Conference of the Society of
  • Industrial and Organizational PsychologySan Diego, California. Kitayama, S., Markus, H. R. and Kurokawa, M. (2000).Culture, Emotion, and Well-being: Good
  • Feelings in Japan and the United States, Cognition and Emotion, 14 93-124. Lam, L. T. and Kirby, S. L. (2002).Is Emotional Intelligence an Advantage? An Exploration of the Impact of Emotional and General Intelligence on Individual Performance, Journal of Social Psychology, 142 133-143.
  • Landy, F. and Farr, J. (1983) The Measurement of Work Performance: Methods, Theory and Applications, Academics, New York.
  • Law, K. S., Wong, C., Huang, G. and Li, X. (2008).The Effects of Emotional Intelligence on Job
  • Performance and Life Satisfaction for the Research and Development Scientists in China, Asia Pacific Journal of Management, March (1), 51-69. Levine, R., Sato, S., Hashimoto, T. and Verma, J. (1995).Love and Marriage in Eleven Cultures,
  • Journal of Cross Cultural Psychology, 26 554-571. Mayer, J. D., DiPaolo, M. and Salovey, P. (1990).Perceiving Affective Content in Ambiguous
  • Visual Stimuli: A Component of Emotional Intelligence, Journal of Personality Assessment, 54 (3/4), 772-781. Mesquita, B. (2001).Emotions in Collectivist and Individualist Contexts, Journal of Personality and Social Psychology, 80 68-74.
  • Ogilvie, J. R. and Carsky, M. L. (2002).Building Emotional Intelligence in Negotiations, The International Journal of Conflict Management, 13 (4), 381-400.
  • Parker, J. D. A., Taylor, G. J. and Bagby, R. M. (2001).The Relationship between Emotional
  • Intelligence and Alexithymia, Personality and Individual Differences, 30 107-115. Petrides, K. V., Frederickson, N. and Furnham, A. (2004).The Role of Trait Emotional Intelligence in Academic Performance and Deviant Behavior at School, Personality and Individual Differences, 36 277-293.
  • Porter, L. W. and Lawler, E. E. (1968) Managerial Attitudes and Performance, Irwin, Illinois.
  • Salovey, P. and Mayer, J. D. (1990).Emotional Intelligence, Imagination, Cognition and Personality, 9 185-211.
  • Sheppard, J. A. (1993).Productivity Loss in Performance Groups: A Motivational Analysis,
  • Psychological Bulletin, 113 67-81. Shipper, F., Kincaid, J., Rotondo, D. M. and Hoffman, R. C. (2003).A Cross-cultural Exploratory
  • Study of the Linkage between Emotional Intelligence and Managerial Effectiveness, The International Journal of Organizational Analysis, 11 (3), 171-191. Slaski, N. (2001).An Investigation Into Emotional Intelligence, Managerial Stress and Performance in a UK Supermarket Chain, See Zeidner, M; Matthews, G; and Roberts, R.D.
  • "Emotional Intelligence in the Workplace: A Critical Review," Applied Psychology: An International Review, 53 (3), p.386. Stannack, P. (1996).Perspectives on Employee Performance, Management Research News, 19 (4/5), 38-40.
  • Suh, E., Diener, E., Oishi, S. and Triandis, H. C. (1998).The Shifting Basis of Life Satisfaction
  • Judgments Across Cultures, Journal of Personality and Social Psychology, 74 482-493. Thorndike, E. L. (1920).Intelligence and Its Uses, Harper's Magazine, 140 227-235.
  • Van Rooy, D. L., Alonso, A. and Viswesvaran, C. (2005).Group Differences in Emotional
  • Intelligence Scores: Theoretical and Practical Implications, Personality and Individual Differences, 38 689-700. Vroom, V. (1964) Work and Motivation, Wiley, New York.
  • Waldman, D. A. and Spangler, W. D. (1989).Putting Together the Pieces: A Closer Look at the Determinants of Job Performance, Human Performance, 2 (1), 29-59.
  • Watkin, C. (2000).Developing Emotional Intelligence, International Journal of Selection and Assessment, 2 89-92.
  • Wong, C. S., Law, K. S. and Wong, P. M. (2004).Development and Validation of a Forced Choice
  • Emotional Intelligence Measure for Chinese Respondents in Hong Kong, Asia Pacific Journal of Management, 21 535-559. Yaakub, N. F. and Elias, H. (1999).Job Motivation and Job Performance: Case of Recipients for
  • Excellent Service in a Higher Education Institution, Malaysian Management Review, 34 (1), 62
Toplam 46 adet kaynakça vardır.

Ayrıntılar

Diğer ID JA77VC35SY
Bölüm Makaleler
Yazarlar

Dahlia Zawawı Bu kişi benim

Denise Tsang Bu kişi benim

Yayımlanma Tarihi 1 Aralık 2009
Yayımlandığı Sayı Yıl 2009 Cilt: 1 Sayı: 2

Kaynak Göster

APA Zawawı, D., & Tsang, D. (2009). UNDERSTANDING EMOTIONAL INTELLIGENCE IN A DIVERSE SOCIETY. International Journal of Business and Management Studies, 1(2), 27-38.
AMA Zawawı D, Tsang D. UNDERSTANDING EMOTIONAL INTELLIGENCE IN A DIVERSE SOCIETY. IJBMS. Aralık 2009;1(2):27-38.
Chicago Zawawı, Dahlia, ve Denise Tsang. “UNDERSTANDING EMOTIONAL INTELLIGENCE IN A DIVERSE SOCIETY”. International Journal of Business and Management Studies 1, sy. 2 (Aralık 2009): 27-38.
EndNote Zawawı D, Tsang D (01 Aralık 2009) UNDERSTANDING EMOTIONAL INTELLIGENCE IN A DIVERSE SOCIETY. International Journal of Business and Management Studies 1 2 27–38.
IEEE D. Zawawı ve D. Tsang, “UNDERSTANDING EMOTIONAL INTELLIGENCE IN A DIVERSE SOCIETY”, IJBMS, c. 1, sy. 2, ss. 27–38, 2009.
ISNAD Zawawı, Dahlia - Tsang, Denise. “UNDERSTANDING EMOTIONAL INTELLIGENCE IN A DIVERSE SOCIETY”. International Journal of Business and Management Studies 1/2 (Aralık 2009), 27-38.
JAMA Zawawı D, Tsang D. UNDERSTANDING EMOTIONAL INTELLIGENCE IN A DIVERSE SOCIETY. IJBMS. 2009;1:27–38.
MLA Zawawı, Dahlia ve Denise Tsang. “UNDERSTANDING EMOTIONAL INTELLIGENCE IN A DIVERSE SOCIETY”. International Journal of Business and Management Studies, c. 1, sy. 2, 2009, ss. 27-38.
Vancouver Zawawı D, Tsang D. UNDERSTANDING EMOTIONAL INTELLIGENCE IN A DIVERSE SOCIETY. IJBMS. 2009;1(2):27-38.