MAPPING THE CYCLES-KNOWLEDGE MANAGEMENT AND E-GOVERNMENT

Öz

Today, the ostensible fact is that rapid development of ICT is the basic factor that effects organization’s structure, functioning, performance and changes both in the private and public sector . More the less, new society is gathering around knowledge, “production of knowledge” and its assets, such as Knowledge Management (KM). In this term of change, governments also transform into “eGovernment” (eGov) to improve the quality of the service and performance, and diverge from the classical government understanding and bureaucracy. Recent decades show that eGov becomes essential for base of future knowledge society and governmental structures; therefore the amount of investments and the requirement of knowledge experts increase. However, successful outcomes of eGov projects require more analysis especially on the subject of KM, since knowledge becomes essential and especially regarding rapid change of technology. Although, literature and practices show that there are common structures for both KM and eGov in use; KM only held under management phase of eGov projects, which cause partial or total failures aftermath. On the other hand, successful practices especially underline the importance of KM in eGov. Therefore, this study is intended to show that KM and eGov phases can be and should be mapped for successful eGov outcomes. For that manner, a brief literature review combined with author’s practical knowledge and some international cases are examined and as a result a pre-mature model of mapping is examined.

Anahtar Kelimeler

• E-government, Knowledge Management, Knowledge Technologies, ICT, E-government Organization and Management

Kaynakça

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