This paper examines the linkage between trust and perceptions of ICTs and e- government and the effects of media coverage and suggests we need to re-engage at a human level if eGovernment is to be accepted by digital non-natives. It introduces the SIMIT model
Accenture (2004) e-government Leadership: High Performance, maximum Value. New York , Accenture
Agre P. (2002) 'Real-time politics: The Internet and the political process'
Information Society 18, p.311-331. Aldrich J., Bertot J.C. & McClure C. R. (2002) 'E-government: initiatives, developments and issues. Government Information Quarterly 19, pp. 349-355.
Alotaibi, R., Houghton, L., & Sandhu, K. (2016). Exploring the Potential Factors
Influencing the Adoption of M-Government Services in Saudi Arabia: A Qualitative Analysis. International Journal of Business and Management, 11(8), Anderson, D., Wu, R., Cho, J. S., & Schroeder, K. (2015). E-Government
Strategy, ICT and Innovation for Citizen Engagement. Springer. Austrian Federal Chancellery (2006) 'E-government for all Europeans' www.egov2006.gv.at/egov4all.html p.3. [Accessed online 7/12/2009]
Baldassare M., (2000) California in the New Millenium: The changing social and political landscape Berkeley: University of California Press.
BBC (2008) accessed online at http://news.bbc.co.uk/2/hi/uk_news/politics/7740593.stm. [Accessed online /12/2009]
Bertot J.C. & Jaeger P.T. (2008) 'The e-Government paradox: Better customer service doesn't necessarily cost less' in Government Information Quarterly 25 pp. 154.
Bovens M. & Zouridis S. (2002) 'From street-level to system level bureaucracies:
How information and communication technology is transforming administrative discretion and control'. Public Administration Review 62 (2) pp. 174-184. Camp L. J. (2000) Trust and Risk in Internet Commerce Cambridge MA, MIT Press.
Clift S. (2000) The e-Democracy Book. www.publicus.net/ebook/[Accessed online 7/12/2009]
Clift S.L. (2004) e-government and Democracy: Representation and Citizen
Engagement in the Information Age http://www.publicus.net/articles/cliftegovdemocracy.pdf p.7. [Accessed online /12/2009]
Colesca, S. E. (2015). Understanding trust in e-government. Engineering Economics, 63(4).
Ebbers, W.E. &. van Dijk J.A.G.M (2007) 'Resistance and support to electronic government, building a model of innovation' Government Information Quarterly,
Volume 24, Issue 3, July 2007, Pages 554-575.
EICTA EU e-government Industry Declaration p.3 accessed online at http://archive.cabinetoffice.gov.uk/egov2005conference/documents/proceedings/p df/051125declaration_eicta.pdf. [Accessed online 7/12/2009]
EU (2005) http://europa.eu/rapid/pressReleasesAction.do?reference=IP/06/523. Accessed online 7/12/2009]
European Commission. (2010). The European eGovernment Action Plan 2011- : Harnessing ICT to promote smart, sustainable & innovative Government- COM (2010) 743.
European Commission (2015) European eGovernment action plan 2016-2020
(2016). Available at: https://ec.europa.eu/digital-single-market/en/ european- egovernment-action-plan-2016-2020
Fukuyama F. 1995 The Social Virtues and the Creation of Prosperity, London Penguin.
Horsburgh, S., Goldfinch, S., & Gauld, R. (2011). Is public trust in government associated with trust in e-government?. Social Science Computer Review, 29(2), 241.
Jaeger P.T (2005) 'Deliberative Democracy and the conceptual foundations of electronic government' in Government Information Quarterly 22 pp. 702-719.
Jessop B. (2002) The Future of the Capitalist State Polity Press London
Kiesler S., & Kraut R., (1999) 'Internet Use and Ties that Bind' , American
Psychologist September 1999 p.783.
Kolsaker A & Lee-Kelley L (2007) 'Mind the Gap II': E-government and e- governance' in Wimmer M.A., Scholl H.J & Grönlund A. (eds) EGOV 2007 LNCS pp. 35-43 Berlin, Springer Verlag.
McKnight H.D., Choudhury V., & Kacmar C. (2002) 'Developing and Validating trust measures for e-commerce: an integrative typology' In formation Systems Research, Vol. 13 (3) pp. 334-359.
McNeal R., & Hale K. (2007) A Focus on Trust: Citizen-Government Interaction and the Internet. Paper for Southern Political Science Association New Orleans Jan 3-7 2007 p23 http://www.allacademic.com//meta/p_mla_apa_research_citation/1/5/4/0/6/pages1
/p154069-1.php . [Accessed online 7/12/2009]
Mansbridge J., (1997) Social and Cultural Causes of Dissatisfaction with U.S.
Government. in Why People Dont Trust Government ed Nye J.S. Cambridge MA Harvard University Press. Navarrete, C. (2010). Trust in E-Government Transactional Services: A Study of
Citizens' Perceptions in Mexico and the US. In System Sciences (HICSS), 2010 rd Hawaii International Conference on (pp. 1-10). IEEE.
Nixon P.G. (2000) 'Joined-Up Government: Whitehall on Line' in Gibson R &
Ward S.J. (eds) Re-Invigorating Democracy: British Politics and the Internet. Aldershot Ashgate. Nixon P.G. (2007) 'Ctrl, Alt, Delete: Re-booting the European Union via e- government' in Nixon P.G. & Koutrakou V.N. (eds) e-government in Europe: Re- booting the state Abingdon Routledge.
Nixon P.G. (2010) 'Ministry of Truth?; Perceptions of Trust in e-government'. in
Understanding e-Government P.G. Nixon, V. Koutrakou & R. Rawal, (eds) London, Routledge Nixon P.G. (2011) ‘e-government =SIMIT’ Keynote address at ICEBEG Conference 2011
Norris D.F., Fletcher P.D. & Holden S., (2001) Is your local government plugged in? Highlights of the 2000 Electronic Government Survey p113 http://findarticles.com/p/articles/mi_hb4325/is_200106/ai_n15078743. [Accessed online 7/12/2009]
OECD ' (2003) 'The E-government imperative: main findings'. http://www.oecd.org/dataoecd/60/60/2502539.pdf. [Accessed online 7/12/2009]
Parent M., Vandebeek C.A. & Gemino A. C. (2005) 'Building citizen Trust through e-government.' Government Information Quarterly 22 (2005) pp. 720
Putnam R.D., (1994), Making Democracy Work: Civic Traditions in Modern
Italy. Princeton, Princeton University Press. Rainey H (1997) Understanding and managing public organisations. 2nd ed. San
Francisco Jossey-Bass Publishers. Reddick C..G. (2005) 'Citizen Interaction with e-Government: From the streets to servers' Government Information Quarterly 22
Rose, J., Persson, J. S., Heeager, L. T., & Irani, Z. (2015). Managing e‐Government: value positions and relationships. Information Systems Journal, (5), 531-571.
Ross, S., (1973). The economic theory of agency: The principal's problem.
American Economic Review, 63(2): pp.134-139. Shah D.V. McLeod J.M. & Yoon S.H. (2001) 'Communication, context and community: An exploration of print, broadcast and internet influences.'
Communication Research 28: pp 464-507. p 491. Shapiro, A.L. (1999) The control reveloution: How the Internet is putting individuals in charge and changing the world we know. New York, The Century Foundation.
Sherchan W., Nepal S., & Parris C. (2013) A survey of Trust in Social Networks
ACM Computer Survey . 44(4) pp 27-33
Spence, M. and Zeckhauser R. (1971). Insurance, information and individual action. American Economic Review 61(2): pp380-387.
Stamoulis D. Gouscos D., Georgiadis P. & Marrtakos D (2001) 'Revisiting Public
Information management for effective e-government services.' Information Management and Computer Security, 9 (4) pp.146-153. Tapscott D. (1997) The digital Media and the reinvention of government.
Canadian Public Administration 40 (2) pp 328-45
Thomas C.W. (1998) Maintaining and restoring public trust in government agencies and their employees. Administration and Society (30) 2 pp.166-93
Tolbert c. & Mossberger K.(2006) The Effects of E-Government on Trust and Commitment, Public Administration Review, vol. 66 (May/June 2006), pp.354
Türksel K.B, (2002) Perceptions of e-Government in Turkey, Turkish Public
Administration Annual, Vol. 27-28, 2001-2002, p. 41-57.
Vintar M. et al (2006) Measuring e-government User Satisfaction http://www.fu.uni-lj.si/iiu/Clanki/MZS-eUprave-RazsirjeniPovzetekZaSplet-06
ANG(5).pdf. [Accessed online 7/12/2009]
Webster F. (1995) Theories of the Information Society. London, Routledge.
Weckert J., (2005) 'Trust in Cyber Space' in Cavalier R.J. The Impact of the Internet on Our Moral Lives. Albany, New York University Press.
Accenture (2004) e-government Leadership: High Performance, maximum Value. New York , Accenture
Agre P. (2002) 'Real-time politics: The Internet and the political process'
Information Society 18, p.311-331. Aldrich J., Bertot J.C. & McClure C. R. (2002) 'E-government: initiatives, developments and issues. Government Information Quarterly 19, pp. 349-355.
Alotaibi, R., Houghton, L., & Sandhu, K. (2016). Exploring the Potential Factors
Influencing the Adoption of M-Government Services in Saudi Arabia: A Qualitative Analysis. International Journal of Business and Management, 11(8), Anderson, D., Wu, R., Cho, J. S., & Schroeder, K. (2015). E-Government
Strategy, ICT and Innovation for Citizen Engagement. Springer. Austrian Federal Chancellery (2006) 'E-government for all Europeans' www.egov2006.gv.at/egov4all.html p.3. [Accessed online 7/12/2009]
Baldassare M., (2000) California in the New Millenium: The changing social and political landscape Berkeley: University of California Press.
BBC (2008) accessed online at http://news.bbc.co.uk/2/hi/uk_news/politics/7740593.stm. [Accessed online /12/2009]
Bertot J.C. & Jaeger P.T. (2008) 'The e-Government paradox: Better customer service doesn't necessarily cost less' in Government Information Quarterly 25 pp. 154.
Bovens M. & Zouridis S. (2002) 'From street-level to system level bureaucracies:
How information and communication technology is transforming administrative discretion and control'. Public Administration Review 62 (2) pp. 174-184. Camp L. J. (2000) Trust and Risk in Internet Commerce Cambridge MA, MIT Press.
Clift S. (2000) The e-Democracy Book. www.publicus.net/ebook/[Accessed online 7/12/2009]
Clift S.L. (2004) e-government and Democracy: Representation and Citizen
Engagement in the Information Age http://www.publicus.net/articles/cliftegovdemocracy.pdf p.7. [Accessed online /12/2009]
Colesca, S. E. (2015). Understanding trust in e-government. Engineering Economics, 63(4).
Ebbers, W.E. &. van Dijk J.A.G.M (2007) 'Resistance and support to electronic government, building a model of innovation' Government Information Quarterly,
Volume 24, Issue 3, July 2007, Pages 554-575.
EICTA EU e-government Industry Declaration p.3 accessed online at http://archive.cabinetoffice.gov.uk/egov2005conference/documents/proceedings/p df/051125declaration_eicta.pdf. [Accessed online 7/12/2009]
EU (2005) http://europa.eu/rapid/pressReleasesAction.do?reference=IP/06/523. Accessed online 7/12/2009]
European Commission. (2010). The European eGovernment Action Plan 2011- : Harnessing ICT to promote smart, sustainable & innovative Government- COM (2010) 743.
European Commission (2015) European eGovernment action plan 2016-2020
(2016). Available at: https://ec.europa.eu/digital-single-market/en/ european- egovernment-action-plan-2016-2020
Fukuyama F. 1995 The Social Virtues and the Creation of Prosperity, London Penguin.
Horsburgh, S., Goldfinch, S., & Gauld, R. (2011). Is public trust in government associated with trust in e-government?. Social Science Computer Review, 29(2), 241.
Jaeger P.T (2005) 'Deliberative Democracy and the conceptual foundations of electronic government' in Government Information Quarterly 22 pp. 702-719.
Jessop B. (2002) The Future of the Capitalist State Polity Press London
Kiesler S., & Kraut R., (1999) 'Internet Use and Ties that Bind' , American
Psychologist September 1999 p.783.
Kolsaker A & Lee-Kelley L (2007) 'Mind the Gap II': E-government and e- governance' in Wimmer M.A., Scholl H.J & Grönlund A. (eds) EGOV 2007 LNCS pp. 35-43 Berlin, Springer Verlag.
McKnight H.D., Choudhury V., & Kacmar C. (2002) 'Developing and Validating trust measures for e-commerce: an integrative typology' In formation Systems Research, Vol. 13 (3) pp. 334-359.
McNeal R., & Hale K. (2007) A Focus on Trust: Citizen-Government Interaction and the Internet. Paper for Southern Political Science Association New Orleans Jan 3-7 2007 p23 http://www.allacademic.com//meta/p_mla_apa_research_citation/1/5/4/0/6/pages1
/p154069-1.php . [Accessed online 7/12/2009]
Mansbridge J., (1997) Social and Cultural Causes of Dissatisfaction with U.S.
Government. in Why People Dont Trust Government ed Nye J.S. Cambridge MA Harvard University Press. Navarrete, C. (2010). Trust in E-Government Transactional Services: A Study of
Citizens' Perceptions in Mexico and the US. In System Sciences (HICSS), 2010 rd Hawaii International Conference on (pp. 1-10). IEEE.
Nixon P.G. (2000) 'Joined-Up Government: Whitehall on Line' in Gibson R &
Ward S.J. (eds) Re-Invigorating Democracy: British Politics and the Internet. Aldershot Ashgate. Nixon P.G. (2007) 'Ctrl, Alt, Delete: Re-booting the European Union via e- government' in Nixon P.G. & Koutrakou V.N. (eds) e-government in Europe: Re- booting the state Abingdon Routledge.
Nixon P.G. (2010) 'Ministry of Truth?; Perceptions of Trust in e-government'. in
Understanding e-Government P.G. Nixon, V. Koutrakou & R. Rawal, (eds) London, Routledge Nixon P.G. (2011) ‘e-government =SIMIT’ Keynote address at ICEBEG Conference 2011
Norris D.F., Fletcher P.D. & Holden S., (2001) Is your local government plugged in? Highlights of the 2000 Electronic Government Survey p113 http://findarticles.com/p/articles/mi_hb4325/is_200106/ai_n15078743. [Accessed online 7/12/2009]
OECD ' (2003) 'The E-government imperative: main findings'. http://www.oecd.org/dataoecd/60/60/2502539.pdf. [Accessed online 7/12/2009]
Parent M., Vandebeek C.A. & Gemino A. C. (2005) 'Building citizen Trust through e-government.' Government Information Quarterly 22 (2005) pp. 720
Putnam R.D., (1994), Making Democracy Work: Civic Traditions in Modern
Italy. Princeton, Princeton University Press. Rainey H (1997) Understanding and managing public organisations. 2nd ed. San
Francisco Jossey-Bass Publishers. Reddick C..G. (2005) 'Citizen Interaction with e-Government: From the streets to servers' Government Information Quarterly 22
Rose, J., Persson, J. S., Heeager, L. T., & Irani, Z. (2015). Managing e‐Government: value positions and relationships. Information Systems Journal, (5), 531-571.
Ross, S., (1973). The economic theory of agency: The principal's problem.
American Economic Review, 63(2): pp.134-139. Shah D.V. McLeod J.M. & Yoon S.H. (2001) 'Communication, context and community: An exploration of print, broadcast and internet influences.'
Communication Research 28: pp 464-507. p 491. Shapiro, A.L. (1999) The control reveloution: How the Internet is putting individuals in charge and changing the world we know. New York, The Century Foundation.
Sherchan W., Nepal S., & Parris C. (2013) A survey of Trust in Social Networks
ACM Computer Survey . 44(4) pp 27-33
Spence, M. and Zeckhauser R. (1971). Insurance, information and individual action. American Economic Review 61(2): pp380-387.
Stamoulis D. Gouscos D., Georgiadis P. & Marrtakos D (2001) 'Revisiting Public
Information management for effective e-government services.' Information Management and Computer Security, 9 (4) pp.146-153. Tapscott D. (1997) The digital Media and the reinvention of government.
Canadian Public Administration 40 (2) pp 328-45
Thomas C.W. (1998) Maintaining and restoring public trust in government agencies and their employees. Administration and Society (30) 2 pp.166-93
Tolbert c. & Mossberger K.(2006) The Effects of E-Government on Trust and Commitment, Public Administration Review, vol. 66 (May/June 2006), pp.354
Türksel K.B, (2002) Perceptions of e-Government in Turkey, Turkish Public
Administration Annual, Vol. 27-28, 2001-2002, p. 41-57.
Vintar M. et al (2006) Measuring e-government User Satisfaction http://www.fu.uni-lj.si/iiu/Clanki/MZS-eUprave-RazsirjeniPovzetekZaSplet-06
ANG(5).pdf. [Accessed online 7/12/2009]
Webster F. (1995) Theories of the Information Society. London, Routledge.
Weckert J., (2005) 'Trust in Cyber Space' in Cavalier R.J. The Impact of the Internet on Our Moral Lives. Albany, New York University Press.