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THE STRATEGIC ROLE OF INFORMATION TECHNOLOGY IN EGOVERNMENT: A CASE OF NEPAL

Yıl 2016, Cilt: 8 Sayı: 1, 19 - 39, 01.06.2016

Öz

Information technology (IT) strategies are organized and long-term approaches to
connect government with citizens. Federal, state, and local governments are
investing in the development of IT strategies to promote their e-government goals.
E-government improves and enhances the infrastructures and services provided to
the citizens. The purpose of this paper is to investigate the strategic role of IT in egovernment.
The findings of this study indicates that better configuration of IT
strategies with different projects, clear legislation, implementation guidelines and
standards are required. A detail analysis of citizen participation can be performed
from literature, general practice, incentives and organization to highlight,
investigate, and discuss major issues regarding the public participation challenges
in e-government. This is an important IT implication in this paper that provides
contribution to theory and practice of e-government. The major findings of this
study are useful for decision makers, policy makers and also valuable for actual
understanding of the needs of the citizens.

Kaynakça

  • Ahmad, M.O., Jouni, M. and Markku, O. (2012), “Factors influencing the adoption of e-government services in Pakistan”, Proceedings of the European,
  • Mediterranean and Middle Eastern Conference on Information Systems(EMCIS), Paper 79. Akman, I., Yazici, A., Mishra, A. and Arifoglu, A. (2005) “E-government: a global view and an empirical evaluation of some attributes of citizens”,
  • Government Information Quarterly, Vol. 22, No. 2, pp. 239-257. Alshawi, S., Alalwany, H. and Alahmari, A. (2007), “E-government evaluation factors: citizen’s perspective”, in Rodenes, M. and Hackney, R. (Eds),
  • Proceedings of European and Mediterranean Conference on Information Systems, EMCIS 2007, June, Polytechnic University of Valencia, Valencia.
  • Aichholzer, G., & Schmutzer, R. (2000). Organizational challenges to the development of electronic government. Proceedings from 11th International
  • Workshop on Database and Expert Systems Application, London (pp. 379−383). Alkhaleefah, M., Alkhawaldeh, M., Venkatraman, S. and Alazab, M. (2010),
  • “Towards understanding and improving e-government strategies in Jordan”, International Conference on E-Commerce, E-Business and E-Service, World Academy of Science, Engineering and Technology, No. 66, pp. 1871-1877.
  • Alomari, M.K., Sandhu, K. and Woods, P. (2010), “Measuring social factors in e- government adoption in the Hashemite Kingdom of Jordan”, International Journal of Digit Society (IJDS), Vol. 1 No. 2, pp. 163-72.
  • Becker, S. (2004), “A e-government visual accessibility for older adult users”,
  • Social Science Computer Review, Vol. 22 No. 1, p. 11. Belanger, F. and Carter, L. (2008), “Trust and risk in e-government adoption”,
  • The Journal of Strategic Information Systems, Vol. 17 No. 2, pp. 165-76. Bertot, J.C. and Jaeger, P.T. (2006), “User-centered e-government: challenges and benefits for government web sites”, Government Information Quarterly, Vol. 23 No. 2, pp. 163-8.
  • Bwalya, K.J. (2009), “Factors affecting adoption of e-government in Zambia”,
  • The Electronic Journal on Information Systems in Developing Countries, Vol. 38 No. 4, pp. 1-13. Burn, J. and Robins, G. (2003), “Moving towards e-government: a case study”,
  • Logistics Information Management, Vol. 16 No. 1, pp. 25-35.Coborra, C. and Navarra, D. (2005). Good Governance, Development Theory, and Aid Policy:
  • Risks and Challenges of E-Government in Jordan, Information Technology for Development, 11(2), 141-159. Carter, L. (2008), “E-government diffusion: a comparison of adoption constructs”,
  • Transforming Government: People, Process and Policy, Vol. 2 No. 3, pp. 147-61. Carter, L. and Be´langer, F. (2005), “The utilization of e-government services: citizen trust, innovation and acceptance factors”, Information Systems Journal, Vol. 15 No. 1, p. 5.
  • Chang, I.C., Li, Y.-C., Hung, W.-F.and Hwang, H.-G. (2005), “An empirical study on the impact of quality antecedents on tax payers’ acceptance of internet tax-filing systems”, Government Information Quarterly, Vol. 22 No. 3, pp. 389
  • Chau, P.Y.K. and Hu, P.J.H. (2001), “Information technology acceptance by individual professionals: a model comparison approach”, Decision Sciences, Vol. No. 4, pp. 699-719.
  • Curtin, G.C., Sommer, M.H. and Vis-Sommer, V. (2004), The World of E
  • Government, Haworth Press, Binghamton, NY. Davison, R.M., Wagner, C. and Ma, L. C.K. From government to e-government: a transition model. Esteves, J. and Joseph, R.C. (2008), “A comprehensive framework for the assessment of e-government projects”, Government Information Quarterly, Vol. , pp. 118-32
  • European Commission (2009), Smarter, Faster, Better e-Government, 8th e
  • Government Benchmark Measurement, European Commission, November, available at: http://ec.europa.eu/information_society/eeurope/i2010/benchmarking/index_en.ht m (accessed 24 July 2012).
  • Gajendra, S. Xi, B. and Wang, Q. E-governance: Public Participation and Ethical Issues. Journal of e-Governance, 35(4), pp. 195-204, 2012.
  • Gil-Garcı´a, J. Ramo ´ n, & Luna-Reyes, Luis F. (2003). Towards a definition of electronic government: A comparative review. In Mendez-Vilas A., et al. (Eds.),
  • Techno-legal aspects of information society and new economy: An overview. Extremadura, Spain : Formatex Information Society Series. Gilbert, D., and Balestrini, P. (2004) “Barriers and benefits in the adoption of e
  • Government”, The International Journal of Public Sector Management, 17(4), 301. Grant, G. and Chau, D. (2006) ‘Developing a Generic Framework for e
  • Government’ in Felix, B. (ed.) Advanced Topics in Global Information Management. Idea Group Inc (IGI). ISBN1591409233, 9781591409236.
  • Heeks, R. (2006) Implementing and Managing E-Government: An International
  • Text. ISBN 0761967923, 9780761967927. Sage Publications, London.
  • Heeks, R.(2003). Most e-government for development projects fail : how can risks be reduced? Institute for Development Policy and Management. Manchester, UK.
  • Heeks, R. and Bailur, S. (2007), “Analyzing e-government research: perspectives, philosophies, theories, methods, and practice”, Government Information Quarterly,
  • Henriksson, A., Yi, Y., Frost, B. and Middleton, M. (2007), “Evaluation instrument for e-government websites”, Electronic Government: An International Journal, Vol. 4 No. 2, pp. 204-226.
  • Hinton, P.R., Brownlow, C., McMurray, I. and Cozens, B. (1980), SPSS
  • Explained, Routledge, London. Irani, Z., Love, p., &Montazemi, A. (2006). Call for papers: Special issue on e- government: Past, present and future. European Journal of Information Systems.
  • Jaeger, P.T. (2003), “The endless wire: e-government as a global phenomenon”,
  • Government Information Quarterly, Vol. 20 No. 4, pp. 323-31. Jai Ganesh, V. and P. K. Nagarajan (2013).Science and Technology for
  • Sustainable Development in Indian Scenario. International Journal of Chemical Engineering and Applications, Vol. 4, No. 2, pp. 66-68. Jolliffe, I.T. (1986), Principal Component Analysis, Springer, New York, NY.
  • Jones, S., Hackney, R. and Irani, Z. (2007), “Towards e-government transformation: conceptualising ‘citizen engagement’”, Transforming Government:
  • People, Process and Policy, Vol. 1 No. 2, pp. 145-52. Kalsi, N.S. and Kiran, R., 2012. E-governance success factors : An analysis of e- governance initiatives of ten major states of India. International Journal of Public
  • Sector Management, Vol. 26 No. 4, 2013, pp. 320-336.
  • Kampen, J., Snijkers, K. and Bouckaert, G. (2005), “Public priorities concerning the development of e-government in Flanders”, Social Science Computer Review, Vol. 23 No. 1, pp. 136-9.
  • Kawalek, P., &Wastell, D. (2005). Pursuing radical transformation in information age government: Case studies using the SPRINT methodology. Journal of Global
  • Information Management, 13,79−101. Kline, P. (1999), TheHand book of Psychological Testing, Routledge, London.
  • Krishnan, S. and Thompson, T. (2011), “Engaging citizens in managing electronic government service quality: a country-level analysis”, Proceedings of the International Conference on Information Systems, Shanghai, China, Paper 6.
  • Kumar, V., Mukerji, B., Butt, I. and Persaud, A. (2007), “Factors for successful e- government adoption: a conceptual framework”,Electronic Journal of e- Government, Vol.5No.1, pp.63-76
  • Landsbergen, D. and Wolken, G. (2001), “Realizing the promise: government information systems and the fourthgeneration of information technology”, Public
  • Administration Review, Vol. 61 No. 2, pp. 206-20. Lee, H., Irani, Z., Osman, I˙.H., Balcı, A., O zkan, S., Lee, H. and Medeni, T. (2008), “Research note: toward a reference process model for citizen-oriented evaluation of eGovernment services”, Transforming Government: People, Process and Policy, Vol. 2 No. 4, pp. 297-310.
  • Lee, J. and Kim, J. (2007), “Grounded theory analysis of e-government initiatives: exploring perceptions of government authorities”, Government Information Quarterly, Vol. 24, pp. 137-47.
  • Loesch Ch. W. (2012). ICT Trends and Scenarios Reflected in IDIMT
  • Conferences 2012, 20 Years of IDIMT Conferences Looking Back proceedings,
  • SEA Publications, 253 s. ISBN 978-3-902457-35-6.
  • Martin, N.J. and Rice, J.L. (2010), “Building better government IT: understanding community beliefs and attitudes toward smart card technologies”, Behaviour &
  • Information Technology, Vol. 29 No. 4, pp. 433-44
  • Mofleh, S. and Wanous, M. (2008), “Understanding factors influencing citizens adoption of e-government services in the developing world: Jordan as a case study”, Journal of Computer Science, Vol. 7 No. 2, pp. 1-11.
  • Mohammad M.F. Khasawneh, Huda BtHj. Ibrahim (2008). Toward An
  • Information and Communication Technology Development in Developing Countries, Communications of the IBIMA, Volume 4, pp. 135-140. Moon, M., & Bretschneider, S. (2002). Does the perception of red tape constrain
  • IT innovativeness in organizations? Unexpected results from simultaneous equation model and implications. Journal of Public Administration Research and Theory, 11(3), 327−352. Morgeson, F. and Mithas, S. (2009), “Does e-government measure up to e- business? Comparing end user perceptions of US federal government and e- business websites”, Public Administration Review, Vol. 69 No. 4, pp. 740-52.
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  • Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988), “SERVQUAL: a multiple item scale for measuring consumer perceptions of service quality”,
  • Journal of Retailing, Vol. 64 No. 1, pp. 12-40. Rabaiah, A, and Vandijck, E. (2009). “A Strategic Framework of e-Government:
  • Generic and Best Practice Electronic Journal of e-Government Vol. 7, No. ,pp.241 - 258. Reichheld, F. F., Markey, R. G., and Hopton, C. (2000) “E-customer loyalty – applying the traditional rules of business for online success”, European Business Journal, Vol. 12, No. 4, pp. 173-179.
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Yıl 2016, Cilt: 8 Sayı: 1, 19 - 39, 01.06.2016

Öz

Kaynakça

  • Ahmad, M.O., Jouni, M. and Markku, O. (2012), “Factors influencing the adoption of e-government services in Pakistan”, Proceedings of the European,
  • Mediterranean and Middle Eastern Conference on Information Systems(EMCIS), Paper 79. Akman, I., Yazici, A., Mishra, A. and Arifoglu, A. (2005) “E-government: a global view and an empirical evaluation of some attributes of citizens”,
  • Government Information Quarterly, Vol. 22, No. 2, pp. 239-257. Alshawi, S., Alalwany, H. and Alahmari, A. (2007), “E-government evaluation factors: citizen’s perspective”, in Rodenes, M. and Hackney, R. (Eds),
  • Proceedings of European and Mediterranean Conference on Information Systems, EMCIS 2007, June, Polytechnic University of Valencia, Valencia.
  • Aichholzer, G., & Schmutzer, R. (2000). Organizational challenges to the development of electronic government. Proceedings from 11th International
  • Workshop on Database and Expert Systems Application, London (pp. 379−383). Alkhaleefah, M., Alkhawaldeh, M., Venkatraman, S. and Alazab, M. (2010),
  • “Towards understanding and improving e-government strategies in Jordan”, International Conference on E-Commerce, E-Business and E-Service, World Academy of Science, Engineering and Technology, No. 66, pp. 1871-1877.
  • Alomari, M.K., Sandhu, K. and Woods, P. (2010), “Measuring social factors in e- government adoption in the Hashemite Kingdom of Jordan”, International Journal of Digit Society (IJDS), Vol. 1 No. 2, pp. 163-72.
  • Becker, S. (2004), “A e-government visual accessibility for older adult users”,
  • Social Science Computer Review, Vol. 22 No. 1, p. 11. Belanger, F. and Carter, L. (2008), “Trust and risk in e-government adoption”,
  • The Journal of Strategic Information Systems, Vol. 17 No. 2, pp. 165-76. Bertot, J.C. and Jaeger, P.T. (2006), “User-centered e-government: challenges and benefits for government web sites”, Government Information Quarterly, Vol. 23 No. 2, pp. 163-8.
  • Bwalya, K.J. (2009), “Factors affecting adoption of e-government in Zambia”,
  • The Electronic Journal on Information Systems in Developing Countries, Vol. 38 No. 4, pp. 1-13. Burn, J. and Robins, G. (2003), “Moving towards e-government: a case study”,
  • Logistics Information Management, Vol. 16 No. 1, pp. 25-35.Coborra, C. and Navarra, D. (2005). Good Governance, Development Theory, and Aid Policy:
  • Risks and Challenges of E-Government in Jordan, Information Technology for Development, 11(2), 141-159. Carter, L. (2008), “E-government diffusion: a comparison of adoption constructs”,
  • Transforming Government: People, Process and Policy, Vol. 2 No. 3, pp. 147-61. Carter, L. and Be´langer, F. (2005), “The utilization of e-government services: citizen trust, innovation and acceptance factors”, Information Systems Journal, Vol. 15 No. 1, p. 5.
  • Chang, I.C., Li, Y.-C., Hung, W.-F.and Hwang, H.-G. (2005), “An empirical study on the impact of quality antecedents on tax payers’ acceptance of internet tax-filing systems”, Government Information Quarterly, Vol. 22 No. 3, pp. 389
  • Chau, P.Y.K. and Hu, P.J.H. (2001), “Information technology acceptance by individual professionals: a model comparison approach”, Decision Sciences, Vol. No. 4, pp. 699-719.
  • Curtin, G.C., Sommer, M.H. and Vis-Sommer, V. (2004), The World of E
  • Government, Haworth Press, Binghamton, NY. Davison, R.M., Wagner, C. and Ma, L. C.K. From government to e-government: a transition model. Esteves, J. and Joseph, R.C. (2008), “A comprehensive framework for the assessment of e-government projects”, Government Information Quarterly, Vol. , pp. 118-32
  • European Commission (2009), Smarter, Faster, Better e-Government, 8th e
  • Government Benchmark Measurement, European Commission, November, available at: http://ec.europa.eu/information_society/eeurope/i2010/benchmarking/index_en.ht m (accessed 24 July 2012).
  • Gajendra, S. Xi, B. and Wang, Q. E-governance: Public Participation and Ethical Issues. Journal of e-Governance, 35(4), pp. 195-204, 2012.
  • Gil-Garcı´a, J. Ramo ´ n, & Luna-Reyes, Luis F. (2003). Towards a definition of electronic government: A comparative review. In Mendez-Vilas A., et al. (Eds.),
  • Techno-legal aspects of information society and new economy: An overview. Extremadura, Spain : Formatex Information Society Series. Gilbert, D., and Balestrini, P. (2004) “Barriers and benefits in the adoption of e
  • Government”, The International Journal of Public Sector Management, 17(4), 301. Grant, G. and Chau, D. (2006) ‘Developing a Generic Framework for e
  • Government’ in Felix, B. (ed.) Advanced Topics in Global Information Management. Idea Group Inc (IGI). ISBN1591409233, 9781591409236.
  • Heeks, R. (2006) Implementing and Managing E-Government: An International
  • Text. ISBN 0761967923, 9780761967927. Sage Publications, London.
  • Heeks, R.(2003). Most e-government for development projects fail : how can risks be reduced? Institute for Development Policy and Management. Manchester, UK.
  • Heeks, R. and Bailur, S. (2007), “Analyzing e-government research: perspectives, philosophies, theories, methods, and practice”, Government Information Quarterly,
  • Henriksson, A., Yi, Y., Frost, B. and Middleton, M. (2007), “Evaluation instrument for e-government websites”, Electronic Government: An International Journal, Vol. 4 No. 2, pp. 204-226.
  • Hinton, P.R., Brownlow, C., McMurray, I. and Cozens, B. (1980), SPSS
  • Explained, Routledge, London. Irani, Z., Love, p., &Montazemi, A. (2006). Call for papers: Special issue on e- government: Past, present and future. European Journal of Information Systems.
  • Jaeger, P.T. (2003), “The endless wire: e-government as a global phenomenon”,
  • Government Information Quarterly, Vol. 20 No. 4, pp. 323-31. Jai Ganesh, V. and P. K. Nagarajan (2013).Science and Technology for
  • Sustainable Development in Indian Scenario. International Journal of Chemical Engineering and Applications, Vol. 4, No. 2, pp. 66-68. Jolliffe, I.T. (1986), Principal Component Analysis, Springer, New York, NY.
  • Jones, S., Hackney, R. and Irani, Z. (2007), “Towards e-government transformation: conceptualising ‘citizen engagement’”, Transforming Government:
  • People, Process and Policy, Vol. 1 No. 2, pp. 145-52. Kalsi, N.S. and Kiran, R., 2012. E-governance success factors : An analysis of e- governance initiatives of ten major states of India. International Journal of Public
  • Sector Management, Vol. 26 No. 4, 2013, pp. 320-336.
  • Kampen, J., Snijkers, K. and Bouckaert, G. (2005), “Public priorities concerning the development of e-government in Flanders”, Social Science Computer Review, Vol. 23 No. 1, pp. 136-9.
  • Kawalek, P., &Wastell, D. (2005). Pursuing radical transformation in information age government: Case studies using the SPRINT methodology. Journal of Global
  • Information Management, 13,79−101. Kline, P. (1999), TheHand book of Psychological Testing, Routledge, London.
  • Krishnan, S. and Thompson, T. (2011), “Engaging citizens in managing electronic government service quality: a country-level analysis”, Proceedings of the International Conference on Information Systems, Shanghai, China, Paper 6.
  • Kumar, V., Mukerji, B., Butt, I. and Persaud, A. (2007), “Factors for successful e- government adoption: a conceptual framework”,Electronic Journal of e- Government, Vol.5No.1, pp.63-76
  • Landsbergen, D. and Wolken, G. (2001), “Realizing the promise: government information systems and the fourthgeneration of information technology”, Public
  • Administration Review, Vol. 61 No. 2, pp. 206-20. Lee, H., Irani, Z., Osman, I˙.H., Balcı, A., O zkan, S., Lee, H. and Medeni, T. (2008), “Research note: toward a reference process model for citizen-oriented evaluation of eGovernment services”, Transforming Government: People, Process and Policy, Vol. 2 No. 4, pp. 297-310.
  • Lee, J. and Kim, J. (2007), “Grounded theory analysis of e-government initiatives: exploring perceptions of government authorities”, Government Information Quarterly, Vol. 24, pp. 137-47.
  • Loesch Ch. W. (2012). ICT Trends and Scenarios Reflected in IDIMT
  • Conferences 2012, 20 Years of IDIMT Conferences Looking Back proceedings,
  • SEA Publications, 253 s. ISBN 978-3-902457-35-6.
  • Martin, N.J. and Rice, J.L. (2010), “Building better government IT: understanding community beliefs and attitudes toward smart card technologies”, Behaviour &
  • Information Technology, Vol. 29 No. 4, pp. 433-44
  • Mofleh, S. and Wanous, M. (2008), “Understanding factors influencing citizens adoption of e-government services in the developing world: Jordan as a case study”, Journal of Computer Science, Vol. 7 No. 2, pp. 1-11.
  • Mohammad M.F. Khasawneh, Huda BtHj. Ibrahim (2008). Toward An
  • Information and Communication Technology Development in Developing Countries, Communications of the IBIMA, Volume 4, pp. 135-140. Moon, M., & Bretschneider, S. (2002). Does the perception of red tape constrain
  • IT innovativeness in organizations? Unexpected results from simultaneous equation model and implications. Journal of Public Administration Research and Theory, 11(3), 327−352. Morgeson, F. and Mithas, S. (2009), “Does e-government measure up to e- business? Comparing end user perceptions of US federal government and e- business websites”, Public Administration Review, Vol. 69 No. 4, pp. 740-52.
  • OECD (2011), “E-government project, towards indicators for benchmarking government ICT: issues paper”, OECD, Paris, December.
  • Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988), “SERVQUAL: a multiple item scale for measuring consumer perceptions of service quality”,
  • Journal of Retailing, Vol. 64 No. 1, pp. 12-40. Rabaiah, A, and Vandijck, E. (2009). “A Strategic Framework of e-Government:
  • Generic and Best Practice Electronic Journal of e-Government Vol. 7, No. ,pp.241 - 258. Reichheld, F. F., Markey, R. G., and Hopton, C. (2000) “E-customer loyalty – applying the traditional rules of business for online success”, European Business Journal, Vol. 12, No. 4, pp. 173-179.
  • Rehman, M., Esichaikul, V. and Kamal, M.M. (2012), “Factors influencing e- government adoption in Pakistan”, Transforming Government: People, Process and Policy, Vol. 6 No. 3, pp. 258-282.
  • Riley, T.B. (2007), “Strategies for the effective implementation of e-government projects”, Journal of Business and Public Policy, Vol. 1 No. 1, pp. 1-11.
  • Rotchanakitumnuai, S. (2010), “Tacitknowledge sharing for good governance of
  • E-Government procurement”, paper presented at The Tenth International Conference on Electronic Business, Shanghai, China, December 1-4. Runardotter, M. (2007), “Information technology, archives and archivists – and long-term digital preservation”,Arkiv, samha¨lleochforskning, No. 2, pp. 26-41.
  • Sang, S. and Lee, J.-D. (2009), “A conceptual model of e-government acceptance in public sector”, Proceedings of the 3rd International Conference on Digital Society.
  • Shareef, M.A., Kumar, V., Kumar, U. and Hasin, A.A. (2009), “Diffusion of innovation and capability theory in the context of e-government”, in Dwivedi,
  • Y.K., Lal, B., Williams, M.D., Schneberger, S.L. and Wade, M. (Eds), Handbook of Research on Contemporary Theoretical Models in Information Systems, IGI Global Publications, Hershey, PA, pp. 193-211. Shankar, V., Smith, A. K., and Rangaswamy, A. (2003) “Customer satisfaction and loyalty in online and offline environments”, Journal of Research in Marketing,
  • Smith, A.G. (2001), “Applying evaluation criteria to New Zealand government websites”, International Journal of Information Management, Vol. 21 No. 2, pp. 49.
  • Srivastava, S.C., 2011. Is e-government providing the promised returns? A value framework for assessing e-government impact. Vol. 5 No. 2, 2011, pp. 107-113.
  • Stiftung, B. (2002), Balanced E-government: E-government – Connecting
  • Efficient Administration and Responsive Democracy: A Study by the Bertelsmann Foundation, Bertelsmann Stiftung, Hamilton. Straub, D.W., Boudreau, M.C. and Gefen, D. (2004), “Validation guidelines for
  • IS positivistresearch”, Communication Association Information Systems, Vol. 13, pp. 380-427. Sureshchander, G. S., Chandrasekharan, R., and Anantharaman, R. N. (2002)
  • “The relationship between service quality and customer satisfaction - a factor specific approach”, Journal of Services Marketing,Vol. 16, No. 4, pp. 363-379. Tan, C.-W., Benbasat, I. and Cenfetelli, R. (2010), “Understanding the antecedents and consequences of e-government service quality: transactional frequency as a moderator of citizens’ quality perceptions”, Proceedings of the European Conference on Information Systems(ECIS), Pretoria, South Africa, Paper 115.
  • Tan, C., Pan, S., & Lim, E. (2005). Managing stakeholder interests in e- government implementation: Lessons learned from a Singapore e-government project. Journal of Global Information Management, Vol. 3, No. 1, pp. 31−53.
  • United Nations (2013), United Nations e-Government Survey 2013: Leveraging
  • E-government at a Time of Financial and Economic Crisis, United Nations, New York, NY. UN (2012),E-government Survey, E-government for People, United Nation, New York, NY.
  • Venkatesh, V., Sykes, T.A. and Xiaojun, Z. (2011), “Just what the doctor ordered: arevised UTAUT for EMR system adoption and use by doctors”, System
  • Sciences(HICSS), 44th Hawaii International Conference, pp. 1-10. Venkatesh, V., Morris, M.G., Davis, G.B. and Davis, F.D. (2003), “User acceptance of information technology: toward a unifiedview”, MIS Quarterly, Vol. No. 3, pp. 425-78.
  • Wang, H.C. and Doong, H.S. (2010), “Does government effort or citizen word-of- mouth determine e-Government service diffusion?”, Behaviour & Information
  • Technology, Vol. 29 No. 4, pp. 415-22. Wang, L., Bretschneider, S. and Gant, J. (2005), “Evaluation web-based e- government services with a citizen-centric approach”, paper presented at the 38th
  • Hawaii International Conference on System Sciences, Big Island, HI, January 3-6. Warkentin, M., Gefen, D., Pavlou, P.A. and Rose, G.M. (2002) ‘Encouraging citizen adoption of e-government by building trust’, Electronic Markets, Vol. 12, No. 3, pp. 157-162.
  • Weerakkody, V. and Dhillon, G. (2008), “Moving from e-government- government: a study of process reengineering challenges in a UK local authority context”,International Journal of Electronic Government Research, Vol. 4 No. 4, pp. 1-16.
  • Welch, E.W., Hinnant, C.C. and Moon, M.J. (2005), “Linkingcitizen satisfaction with e-government and trust in government”,Journal of Public Administration
  • Research and Theory, Vol. 15 No. 3, pp. 371-91. Yildiz, M. (2007), “E-government research: reviewing the literature, limitations, and ways forward”, Government Information Quarterly, Vol. 24, pp. 646-65.
  • Ying, J. (2010), “The application of BSC in China’s e-government performance evaluation”,Symposium on Reform and Transition in Public Administration
  • Theory and Practice in Greater China, pp. 1-4. Zhao, F. (2011), “The impact of national culture on e-government development: a global study”, Internet Research, Vol. 21 No. 3, pp. 362-80.
  • Zhu, Q., Du, J. and Han, X. (2007), “The establishment and application of evaluation criteria systems for Chinese e-government websites”, Proceedings
  • International Conference on Wireless Communications, Networking and Mobile Computing, IEEE, Shanghai.
Toplam 89 adet kaynakça vardır.

Ayrıntılar

Diğer ID JA69SS37BJ
Bölüm Makaleler
Yazarlar

Gajendra Sharma Bu kişi benim

Manish Pokharel Bu kişi benim

Yayımlanma Tarihi 1 Haziran 2016
Gönderilme Tarihi 1 Haziran 2016
Yayımlandığı Sayı Yıl 2016 Cilt: 8 Sayı: 1

Kaynak Göster

APA Sharma, G., & Pokharel, M. (2016). THE STRATEGIC ROLE OF INFORMATION TECHNOLOGY IN EGOVERNMENT: A CASE OF NEPAL. International Journal of EBusiness and EGovernment Studies, 8(1), 19-39.
AMA Sharma G, Pokharel M. THE STRATEGIC ROLE OF INFORMATION TECHNOLOGY IN EGOVERNMENT: A CASE OF NEPAL. IJEBEG. Haziran 2016;8(1):19-39.
Chicago Sharma, Gajendra, ve Manish Pokharel. “THE STRATEGIC ROLE OF INFORMATION TECHNOLOGY IN EGOVERNMENT: A CASE OF NEPAL”. International Journal of EBusiness and EGovernment Studies 8, sy. 1 (Haziran 2016): 19-39.
EndNote Sharma G, Pokharel M (01 Haziran 2016) THE STRATEGIC ROLE OF INFORMATION TECHNOLOGY IN EGOVERNMENT: A CASE OF NEPAL. International Journal of eBusiness and eGovernment Studies 8 1 19–39.
IEEE G. Sharma ve M. Pokharel, “THE STRATEGIC ROLE OF INFORMATION TECHNOLOGY IN EGOVERNMENT: A CASE OF NEPAL”, IJEBEG, c. 8, sy. 1, ss. 19–39, 2016.
ISNAD Sharma, Gajendra - Pokharel, Manish. “THE STRATEGIC ROLE OF INFORMATION TECHNOLOGY IN EGOVERNMENT: A CASE OF NEPAL”. International Journal of eBusiness and eGovernment Studies 8/1 (Haziran 2016), 19-39.
JAMA Sharma G, Pokharel M. THE STRATEGIC ROLE OF INFORMATION TECHNOLOGY IN EGOVERNMENT: A CASE OF NEPAL. IJEBEG. 2016;8:19–39.
MLA Sharma, Gajendra ve Manish Pokharel. “THE STRATEGIC ROLE OF INFORMATION TECHNOLOGY IN EGOVERNMENT: A CASE OF NEPAL”. International Journal of EBusiness and EGovernment Studies, c. 8, sy. 1, 2016, ss. 19-39.
Vancouver Sharma G, Pokharel M. THE STRATEGIC ROLE OF INFORMATION TECHNOLOGY IN EGOVERNMENT: A CASE OF NEPAL. IJEBEG. 2016;8(1):19-3.