SMART CITIES IN THE SCOPE OF INDUSTRY 4.0: ANALYSIS OF OFFICIAL APPLICATIONS
Abstract
ABSTRACT
The industrialization process has started the evolve fourth time with the new generation of information and communication technologies. It is inevitable that smart cities will provide services through the official application (app) due to gain competitive advantage and especially Z generation citizens actively using technology. In Turkey, some cities have now started to serve through the official application. However, there are paucity of studies on the services provided by the applications and the opinions of the users. Therefore, the aim of the study is to examine the official applications of the first five major cities of Turkey (Istanbul, Ankara, Izmir, Bursa, Antalya) and to give suggestions. According to the results, the most offered services are city guide, wifi points, social facilities, public transport, pharmacies. When the comments of the five cities’ applications are evaluated in general, it can be said that the users mostly complain that the applications are sometimes broken.
Keywords: Industry 4.0, Smart city, Official applications
Kaynakça
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