THE RELATIONSHIP BETWEEN INNOVATIVENESS AND ORGANIZATIONAL PERFORMANCE PERCEIVED BY HEALTHCARE MANAGERS: A STUDY IN A HEALTHCARE GROUP
Yıl 2017,
Cilt: 2 Sayı: 3, 44 - 52, 31.12.2017
Haluk Özsarı
Mesut Çimen
,
Serkan Deniz
Mehmet Şeker
Öz
Abstract:Increased
patient expectations from healthcare services, intense competition in the
healthcare sector, and the necessity of providing high-quality healthcare
service have made innovativeness and performance more important for healthcare
organizations. Therefore, healthcare managers‟ perception of relationship
between innovativeness and performance is required to be examined. The aim of
this study is to investigate the relationship between innovativeness and
organizational performance through the lenses of healthcare managers. The study
was done with healthcare managers working in 12 hospital which belong to a
healthcare group operating in Turkey. 173 questionnaires were collected, and
correlation and regression analyses were performed in order to determine the
relationship between innovativeness and organizational performance. According
to the analyses results, there is a statistically significant and moderately
positive relationship between innovativeness and organizational performance. It
is also found that innovativeness affects organizational performance
significantly and positively as well.
Kaynakça
- Altuntaş, G., Semerciöz, F. and Eregez, H. (2013). Linking Strategic and Market Orientations to Organizational Performance: The Role of Innovation in Private Healthcare Organizations, Procedia-Social and Behavioral Sciences, 99, 413-419. doi: 10.1016/j.sbspro.2013.10.509
- Calantone, R.J., Cavusgil, S.T. and Zhao, Y. (2002). Learning Orientation, Firm Innovation Capability, and Firm Performance, Industrial Marketing Management, 31, 515-524.
- Çetintürk, İ., Adıgüzel, O. and Demir, C. (2015). The Mediating Role of the Customer Value in the Impact of Business Performance on Innovation Capability: A Case Study on Five Star Hotels, The Journal of International Social Research, Volume: 8 Issue: 36, 819-833.
- Damanpour, F., Walker, R.M. and Avellaneda, C.N. (2009). Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations, Journal of Management Studies, 46(4), 650-675. doi: 10.1111/j.1467-6486.2008.00814.x
- Erdem, B., Gökdeniz, A. and Met, Ö. (2011). The Relationship Between Innovation and Organizational Performance: A Research in Five-Star Hotels in Antalya, Dokuz Eylul University Faculty of Economics and Administrative Sciences, Vol.26, No.2, 77-112.
- Erdem, B., Gül, K. and Gül, M. (2013). The Relationship between Market Orientation, Innovation Orientation and Firm Performance: A Research in Four and Five Star Hotels in Ankara, Journal of Business Research-Türk, 5/2, 74-104.
- García-Morales, V.J., Jiménez-Barrionuevo, M.M. and Gutiérrez-Gutiérrez, L. (2012). Transformational Leadership Influence on Organizational Performance through Organizational Learning and Innovation, Journal of Business Research, 65, 1040-1050. doi:10.1016/j.jbusres.2011.03.005
- García-Morales, V.J., Lloréns-Montes, F.J. and Verdú-Jover, A.J. (2007). Influence of Personal Mastery on Organizational Performance through Organizational Learning and Innovation in Large Firms and SMEs, Technovation, 27, 547-568. doi:10.1016/j.technovation.2007.02.013
- Giniuniene, J. and Jurksiene, L. (2015). Dynamic Capabilities, Innovation and Organizational Learning: Interrelations and Impact on Firm Performance, Procedia-Social and Behavioral Sciences, 213, 985-991. doi: 10.1016/j.sbspro.2015.11.515
- Gottlieb, S. and Makower, J. (2013). A Role for Entrepreneurs: An Observation on Lowering Healthcare Costs via Technology Innovation, American Journal of Preventive Medicine, 44(1S1):S43–S47. http://dx.doi.org/10.1016/j.amepre.2012.09.006
- Hassan, M.U., Shaukat, S., Nawaz, M.S. and Naz, S. (2013). Effects of Innovation Types on Firm Performance: An Empirical Study on Pakistan’s Manufacturing Sector, Pakistan Journal of Commerce and Social Sciences, 7(2), 243-262.
- Huang, K.E., Wu, J.H., Lu, S.Y. and Lin, Y.C. (2016). Innovation and Technology Creation Effects on Organizational Performance, Journal of Business Research, 69, 2187-2192. http://dx.doi.org/10.1016/j.jbusres.2015.12.028
- Kalmuk, G. and Acar, A.Z. (2015). The Mediating Role of Organizational Learning Capability on the Relationship Between Innovation and Firm's Performance: A Conceptual Framework, Procedia-Social and Behavioral Sciences, 210, 164-169. doi: 10.1016/j.sbspro.2015.11.355
- Kirby, E.G., Keeffe, M.J. and Nicols, K.M. (2007). A Study of the Effects of Innovative and Efficient Practices on the Performance of Hospice Care Organizations, Health Care Management Review, 32(4), 352-359.
- Leal-Rodríguez, A.L., Eldridge, S., Roldán, J.L., Leal-Millán, A.G. and Ortega-Gutiérrez, J. (2015). Organizational Unlearning, Innovation Outcomes, and Performance: The Moderating Effect of Firm Size, Journal of Business Research, 68, 803-809. http://dx.doi.org/10.1016/j.jbusres.2014.11.032
- OECD and Eurostat. 2005. Oslo Manual: Guidelines for Collecting and Interpreting Innovation Data, 3rd Edition.
- Omachonu, V.K. and Einspruch, N.G. (2010). Innovation in Healthcare Delivery Systems: A Conceptual Framework, The Innovation Journal: The Public Sector Innovation Journal, 15(1), 1-20.
- Reiner, G. (2005). Customer-Oriented Improvement and Evaluation of Supply Chain Processes Supported by Simulation Models, International Journal of Production Economics, 96, 381-395. doi:10.1016/j.ijpe.2004.07.004
- Salge, T.O. and Vera, A. (2009). Hospital Innovativeness and Organizational Performance: Evidence from English Public Acute Care, Health Care Management Review, 34(1), 54-67.
- Taherparvar, N., Esmaeilpour, R. and Dostar, M. (2014). Customer Knowledge Management, Innovation Capability and Business Performance: A Case Study of the Banking Industry, Journal of Knowledge Management, Vol.18, No.3, 591-610. DOI 10.1108/JKM-11-2013-0446
- Tsai, Y. (2013). Health Care Industry, Customer Orientation and Organizational Innovation: A Survey of Chinese Hospital Professionals, Chinese Management Studies, Vol:7, No:2, 215-229. DOI 10.1108/CMS-Oct-2011-0086
- Venkatraman, N. and Ramanujam, V. (1986). Measurement of Business Performance in Strategy Research: A Comparison of Approaches, Academy of Management Review, Vol.11, No.4, 801-814.
- Walker, R.M., Chen, J. and Aravind, D. (2015). Management Innovation and Firm Performance: An Integration of Research Findings, European Management Journal, 33, 407-422. http://dx.doi.org/10.1016/j.emj.2015.07.001
- Wang, Z. and Wang, N. (2012). Knowledge Sharing, Innovation and Firm Performance, Expert Systems with Applications, 39, 8899-8908. doi:10.1016/j.eswa.2012.02.017
- Weng, R.H., Huang, J.A., Kuo, Y.H., Huang, C.Y. and Huang, Y.C. (2011). Determinants of Technological Innovation and Its Effect on Hospital Performance, African Journal of Business Management, Vol.5(11), 4314-4327. DOI: 10.5897/AJBM10.1339
- www.acibademhealthpoint.com/services.asp (28.12.2016)
- Zehir, C., Can, E. and Karaboga, T. (2015). Linking Entrepreneurial Orientation to Firm Performance: The Role of Differentiation Strategy and Innovation Performance, Procedia-Social and Behavioral Sciences, 210, 358-367. doi: 10.1016/j.sbspro.2015.11.381
- Zerenler, M. (2005). The Performance Measurement System Design and A Study on Performance Measurement of Manufacturing Systems, The International Journal of Economic and Social Research, 1, 1-36.
Yıl 2017,
Cilt: 2 Sayı: 3, 44 - 52, 31.12.2017
Haluk Özsarı
Mesut Çimen
,
Serkan Deniz
Mehmet Şeker
Kaynakça
- Altuntaş, G., Semerciöz, F. and Eregez, H. (2013). Linking Strategic and Market Orientations to Organizational Performance: The Role of Innovation in Private Healthcare Organizations, Procedia-Social and Behavioral Sciences, 99, 413-419. doi: 10.1016/j.sbspro.2013.10.509
- Calantone, R.J., Cavusgil, S.T. and Zhao, Y. (2002). Learning Orientation, Firm Innovation Capability, and Firm Performance, Industrial Marketing Management, 31, 515-524.
- Çetintürk, İ., Adıgüzel, O. and Demir, C. (2015). The Mediating Role of the Customer Value in the Impact of Business Performance on Innovation Capability: A Case Study on Five Star Hotels, The Journal of International Social Research, Volume: 8 Issue: 36, 819-833.
- Damanpour, F., Walker, R.M. and Avellaneda, C.N. (2009). Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations, Journal of Management Studies, 46(4), 650-675. doi: 10.1111/j.1467-6486.2008.00814.x
- Erdem, B., Gökdeniz, A. and Met, Ö. (2011). The Relationship Between Innovation and Organizational Performance: A Research in Five-Star Hotels in Antalya, Dokuz Eylul University Faculty of Economics and Administrative Sciences, Vol.26, No.2, 77-112.
- Erdem, B., Gül, K. and Gül, M. (2013). The Relationship between Market Orientation, Innovation Orientation and Firm Performance: A Research in Four and Five Star Hotels in Ankara, Journal of Business Research-Türk, 5/2, 74-104.
- García-Morales, V.J., Jiménez-Barrionuevo, M.M. and Gutiérrez-Gutiérrez, L. (2012). Transformational Leadership Influence on Organizational Performance through Organizational Learning and Innovation, Journal of Business Research, 65, 1040-1050. doi:10.1016/j.jbusres.2011.03.005
- García-Morales, V.J., Lloréns-Montes, F.J. and Verdú-Jover, A.J. (2007). Influence of Personal Mastery on Organizational Performance through Organizational Learning and Innovation in Large Firms and SMEs, Technovation, 27, 547-568. doi:10.1016/j.technovation.2007.02.013
- Giniuniene, J. and Jurksiene, L. (2015). Dynamic Capabilities, Innovation and Organizational Learning: Interrelations and Impact on Firm Performance, Procedia-Social and Behavioral Sciences, 213, 985-991. doi: 10.1016/j.sbspro.2015.11.515
- Gottlieb, S. and Makower, J. (2013). A Role for Entrepreneurs: An Observation on Lowering Healthcare Costs via Technology Innovation, American Journal of Preventive Medicine, 44(1S1):S43–S47. http://dx.doi.org/10.1016/j.amepre.2012.09.006
- Hassan, M.U., Shaukat, S., Nawaz, M.S. and Naz, S. (2013). Effects of Innovation Types on Firm Performance: An Empirical Study on Pakistan’s Manufacturing Sector, Pakistan Journal of Commerce and Social Sciences, 7(2), 243-262.
- Huang, K.E., Wu, J.H., Lu, S.Y. and Lin, Y.C. (2016). Innovation and Technology Creation Effects on Organizational Performance, Journal of Business Research, 69, 2187-2192. http://dx.doi.org/10.1016/j.jbusres.2015.12.028
- Kalmuk, G. and Acar, A.Z. (2015). The Mediating Role of Organizational Learning Capability on the Relationship Between Innovation and Firm's Performance: A Conceptual Framework, Procedia-Social and Behavioral Sciences, 210, 164-169. doi: 10.1016/j.sbspro.2015.11.355
- Kirby, E.G., Keeffe, M.J. and Nicols, K.M. (2007). A Study of the Effects of Innovative and Efficient Practices on the Performance of Hospice Care Organizations, Health Care Management Review, 32(4), 352-359.
- Leal-Rodríguez, A.L., Eldridge, S., Roldán, J.L., Leal-Millán, A.G. and Ortega-Gutiérrez, J. (2015). Organizational Unlearning, Innovation Outcomes, and Performance: The Moderating Effect of Firm Size, Journal of Business Research, 68, 803-809. http://dx.doi.org/10.1016/j.jbusres.2014.11.032
- OECD and Eurostat. 2005. Oslo Manual: Guidelines for Collecting and Interpreting Innovation Data, 3rd Edition.
- Omachonu, V.K. and Einspruch, N.G. (2010). Innovation in Healthcare Delivery Systems: A Conceptual Framework, The Innovation Journal: The Public Sector Innovation Journal, 15(1), 1-20.
- Reiner, G. (2005). Customer-Oriented Improvement and Evaluation of Supply Chain Processes Supported by Simulation Models, International Journal of Production Economics, 96, 381-395. doi:10.1016/j.ijpe.2004.07.004
- Salge, T.O. and Vera, A. (2009). Hospital Innovativeness and Organizational Performance: Evidence from English Public Acute Care, Health Care Management Review, 34(1), 54-67.
- Taherparvar, N., Esmaeilpour, R. and Dostar, M. (2014). Customer Knowledge Management, Innovation Capability and Business Performance: A Case Study of the Banking Industry, Journal of Knowledge Management, Vol.18, No.3, 591-610. DOI 10.1108/JKM-11-2013-0446
- Tsai, Y. (2013). Health Care Industry, Customer Orientation and Organizational Innovation: A Survey of Chinese Hospital Professionals, Chinese Management Studies, Vol:7, No:2, 215-229. DOI 10.1108/CMS-Oct-2011-0086
- Venkatraman, N. and Ramanujam, V. (1986). Measurement of Business Performance in Strategy Research: A Comparison of Approaches, Academy of Management Review, Vol.11, No.4, 801-814.
- Walker, R.M., Chen, J. and Aravind, D. (2015). Management Innovation and Firm Performance: An Integration of Research Findings, European Management Journal, 33, 407-422. http://dx.doi.org/10.1016/j.emj.2015.07.001
- Wang, Z. and Wang, N. (2012). Knowledge Sharing, Innovation and Firm Performance, Expert Systems with Applications, 39, 8899-8908. doi:10.1016/j.eswa.2012.02.017
- Weng, R.H., Huang, J.A., Kuo, Y.H., Huang, C.Y. and Huang, Y.C. (2011). Determinants of Technological Innovation and Its Effect on Hospital Performance, African Journal of Business Management, Vol.5(11), 4314-4327. DOI: 10.5897/AJBM10.1339
- www.acibademhealthpoint.com/services.asp (28.12.2016)
- Zehir, C., Can, E. and Karaboga, T. (2015). Linking Entrepreneurial Orientation to Firm Performance: The Role of Differentiation Strategy and Innovation Performance, Procedia-Social and Behavioral Sciences, 210, 358-367. doi: 10.1016/j.sbspro.2015.11.381
- Zerenler, M. (2005). The Performance Measurement System Design and A Study on Performance Measurement of Manufacturing Systems, The International Journal of Economic and Social Research, 1, 1-36.