HOW MEDICAL DESTINATION AFFECTS THE HEALTH TOURISTS’ WELL-BEING?

Yıl 2020, Cilt: 5 Sayı: 3, 251 - 263, 16.11.2020

Bilal Yalçın Sedat Bostan

Öz

Customer satisfaction has significant influence on medical tourism. The aim of this study is to determine the opinions of heath tourists’ buying health services from Turkish hospitals. The study was carried out on 69 foreign patients referred to hospitals in Trabzon and Ordu provinces. A revised well-being questionnaire aimed to measure the reflections of well-being indicators on health tourists. The Cronbach's alpha was calculated as 95. The validity of the scale was tested by factor analysis, and collected under the single factor account for 55% of the variance and are suitable. Participants' feelings of security, respect and courtesy were high and their level of satisfaction with explaining themselves and receiving services in exchange for payment was the lowest level. Patients differ in their level of satisfaction according to their country.

Anahtar Kelimeler

medical tourism, foreign patient, health tourist, patient satisfaction

Kaynakça

• Chen, Y., Fu, X., Lehto, X. (2016). Chinese Tourist Vacation Satisfaction and Subjective Well-being. Applied Research in Quality of Life, 11, 49-64.
• Dunn, H. (1961). High-level wellness. Arlington, VA: R. W. Beatty.
• Filep, S., & Deery, M. (2010). Towards a picture of tourists’ happiness. Tourism Analysis, 15(4), 399-410.
• Hettler, W. (1984). Wellness: Encouraging a lifetime pursuit of excellence. Health Values: Achieving High Level Wellness, 8, 13-17.
• Hwong, J., Lee, J. (2019). A strategy for enhancing senior tourists’ well-being perception: focusing on the experience economy, Journal of Travel & Tourism Marketing, V. 36.
• Lee, M., Han, H., Lockyer, T. (2012). Medical Tourism—Attracting Japanese Tourists For Medical Tourism Experience, Journal of Travel & Tourism Marketing, 29: 69-86.
• Myers, J. E., & Sweeney, T. J. (2007). Wellness in counseling: An overview (ACAPCD-09). Alexandria, VA: American Counseling Association.
• Nawijin, J., & Filep, S. (2016). Two directions for future tourist well-being research. Annals of Tourism Research, 61, 221-223.
• Ryff, C.D. (1989). Happiness Is Everything, or Is It? Explorations on the Meaning of Psychological Well-Being. Journal of Personality and Social Psychology. Vol. 57, No. 6,1069-1081.
• Scottish Government (2012). A Guide to Getting it Right for Every Child. Edinburgh, Scottish Government. http://girfec-ayrshire.co.uk/wp-content/uploads/2018/03/Guide-to-GIRFEC-1.pdf
• Swarbrick, M. (2006). A wellness approach. Psychiatric Rehabilitation Journal, 29(4), 311- 314.
• Travis, J. W. (1972). The wellness/illness continuum. Mill Valley, CA: Author.
• Vada, S, Prentice, C. & Hsiao, A (2019). The influence of tourism experience and well-being on place attachment, Journal of Retailing and Consumer Services, Volume 47.