Araştırma Makalesi
BibTex RIS Kaynak Göster
Yıl 2017, Cilt: 3 Sayı: 2, 0 - 0, 01.07.2017
https://doi.org/10.25272/j.2149-8407.2017.3.2.01

Öz

Kaynakça

  • Ahmad, N & Haron, S (2002), “Perceptions of Malaysian corporate customers towards Islamic banking products and services”. International Journal of Islamic Financial Services, Vol. 3, No. 4, pp. 13-29. Awan, H. M & Bukhari, K. S (2011), “Customer’s criteria for selecting an Islamic bank: evidence from Pakistan”, Journal of Islamic Marketing, Vol. 2, No. 1, pp. 14-27. IJISEF 30 International Journal of Islamic Economics and Finance Studies Baba, R & Amin, H (2009), “Offshore Bankers' Perception on Islamic Banking Niche for Labuan: An Analysis. International” Journal of Commerce and Management, Vol.19, No.4, 293-308. Bizri, R. M (2014), “A study of Islamic banks in the non-GCC MENA region: evidence from Lebanon”, International Journal of Bank Marketing, Vol. 32, No. 2, pp.130-149. Bley, J & Kuehn, K (2004), “Conventional versus Islamic finance: student knowledge and perception in the United Arab Emirates. International Journal of Islamic Financial Services, Vol. 5, No. 4. Chaouch, N (2016), “Factors determining users’ and non-users’ choice of Islamic banks in Tunisia”, Journal of Islamic Marketing and Branding, Vol.1, N°.4, 2016, pp. 321- 340. Coran, Surat Al Bakara, verse 275; verse 281 DiVanna, J (2012), “Islamic finance industry reaches critical mass”, Nov [online] www.thebanker.com/Reports/special-reports/top-Islamicfinancial-institutions (accessed Nov 2013) Dossier Midi de la micro-finance (2012), « L’impact de la révolution du jasmin sur la micro-finance en Tunisie », 22é Midi de la microfinance, 4 Juillet, Luxembourg, 40 pgs. Evrard, Y, Pras, B & Roux, E (1997), « Market: Etudes et recherches en marketing, fondements et méthodes », 2rd édition, Edition Nathan, France, 660 pgs. Faisal, K (2012), “Customer satisfaction and awareness of Islamic banking products and services in Pakistan”, Interdisciplinary Journal of Contemporary Research Business, Vol. 4, No.4, pp. 384- 404. Gerrard, P & Cunningham.J. B (1997), “Islamic Banking: A Study in Singapore”, International Journal of Bank Marketing, Vol. 15, No. 6, pp.202- 216. Haron, S, Ahmad, N & Planisek, S.L (1994), “Bank Patronage Factors of Muslim and Non-Muslim Customers”, International Journal of Bank Marketing, Vol. 12, No. 1, pp.32-40. Hegazy, I (1995), “An Empirical Comparative Study between Islamic and Commercial Banks' Selection Criteria in Egypt”, International Journal of Commerce and Management, Vol. 5, No. 3, pp.46-61. IJISEF International Journal of Islamic Economics and Finance Studies 31 Kaabachi, S & Obaid, H (2016), “Determinants of Islamic banking adoption in Tunisia: empirical analysis”, International Journal of Bank Marketing, Vol. 34, N°.7, pp.1069-1091. Khattak, N. A & Rehman, K. U (2010), “Customer satisfaction and awareness of Islamic banking system in Pakistan”. African Journal of Business Management, Vol. 4, No. 5, pp. 662-672. Lee, K-H & Ullah, Shakir (2011), “Customers’ attitude toward Islamic banking in Pakistan", International Journal of Islamic and Middle Eastern Finance and Management, Vol.4, No.2, pp. 131- 145. Mansour, W, Ben Abdelhamid, M, Masood. O & Niazi, G.S.K (2010), “Islamic banking and customers’ preferences : the case of the UK”, Qualitative Research in Financial Markets, Vol.2, No.3, pp.185-199. Marimuthu. M, Jing. Chan. Wai, Lim. Phei. Gie, Low. Pey. Mun & Tan. Yew. Ping (2010), “Islamic Banking: Selection Criteria and Implication”, Global Journal of Human Social Science, September, Vol. 10, No.4, pp. 52-62. Masood, S, Rehman. S., & Abdul Rahman. Ch (2014), “Cognizing Customer Awareness and Perception of Islamic Banking Products in Pakistan”, International Journal of Operations and Logistics Management, Vol. 3, No.4, pp.322-336. Metawa, S.A, & Almossawi, M (1998), “Banking Behaviour of Islamic Bank Customers: Perspectives and Implications”, International Journal of Bank Marketing, Vol. 16, No.7, pp. 299-313. Metwally, M (1996), “Attitudes of Muslims towards Islamic banks in a dualbanking system”, American Journal of Islamic Finance, Vol. 6, No. 1, pp.11-17. Naser, K, Ahmad. J, & Al-Khatib. K (1999), “Islamic Banking: A Study of Customer Satisfaction and Preferences in Jordan”, International Journal of Bank Marketing, Vol. 17, No. 3, pp. 135-150. Okumus, H. S (2005), “Interest- free banking in Turkey: a study of customer satisfaction and bank selection criteria”, Journal of Economic Cooperation, Vol. 12, No. 4, pp. 51-86. Report African Development Bank (2011), “Islamic Banking and Finance in North Africa, Past development and Future Potential”, 56 pages, [online] www.afdb.org (accessed on May 2012) Report IFSB (2015), “Islamic Financial Services Industry Stability Report 2015” [online] http://www.ifsb.org/docs/IFSB Islamic Financial IJISEF 32 International Journal of Islamic Economics and Finance Studies Services Industry Stability report 2015_final.pdf (accessed November 2015). Sayani. H & Miniaoui. H (2013), “Determinants of bank selection in the United Arab Emirates”, International Journal of Bank Marketing, Vol. 31, No. 3, pp. 206-228. Thambiah, Eze, Santapparaj, A. J & Arumugam, K (2011), “Customers perception on Islamic retail banking: a comparative analysis between the urban and rural regions of Malaysia”, International Journal of Business and Management, Vol. 2, No. 5, pp. 336-351. Ltifi, M, Hikkerova, L, Aliouat, B, Gharbi, J (2016), “The determinants of the choice of Islamic banks in Tunisia” International Journal of Bank Marketing, Vol. 34, N°.5, pp. 710-730. Rogers, E. (2003), Diffusion of Innovations, 5rd edition, New York. Wahyouni. S (2012), “Moslem community behavior in the conduct of Islamic Bank: The moderation role of knowledge and pricing”, In ProcediaSocial and Behavioral Sciences, Vol. 57, pp. 290- 298.

An Exploratory Study of Tunisian Customers’ Awareness and Perception of Islamic Banks

Yıl 2017, Cilt: 3 Sayı: 2, 0 - 0, 01.07.2017
https://doi.org/10.25272/j.2149-8407.2017.3.2.01

Öz

This study explores the Tunisian customers’ awareness
about Islamic banks’ principles and products and their
perception of respecting Islamic banks’ underlying
principles and how they distinguish themselves from
conventional banks. To this end, a survey was conducted
on 100 clients of conventional and Islamic banking. Data
analysis was based on descriptive statistics and the MannWhitney
test. The results pointed to a confined knowledge
of Islamic banking services and products and showed the
presence of a positive public perception of Islamic banks
regarding Islamic standards. However, uncertainty and
skepticism regarding transparency and sharing profits and
losses had been noticed in some clients. The results
additionally showed that clients have a positive perception
of Islamic banks’ ability to compete with conventional
banks. However, doubts were noticed about staff skill and
lack of awareness about the differences amongst Islamic
and conventional banks. The results likewise pointed to a
negative perception of financing price and return on
savings of Islamic banks. In the 

Kaynakça

  • Ahmad, N & Haron, S (2002), “Perceptions of Malaysian corporate customers towards Islamic banking products and services”. International Journal of Islamic Financial Services, Vol. 3, No. 4, pp. 13-29. Awan, H. M & Bukhari, K. S (2011), “Customer’s criteria for selecting an Islamic bank: evidence from Pakistan”, Journal of Islamic Marketing, Vol. 2, No. 1, pp. 14-27. IJISEF 30 International Journal of Islamic Economics and Finance Studies Baba, R & Amin, H (2009), “Offshore Bankers' Perception on Islamic Banking Niche for Labuan: An Analysis. International” Journal of Commerce and Management, Vol.19, No.4, 293-308. Bizri, R. M (2014), “A study of Islamic banks in the non-GCC MENA region: evidence from Lebanon”, International Journal of Bank Marketing, Vol. 32, No. 2, pp.130-149. Bley, J & Kuehn, K (2004), “Conventional versus Islamic finance: student knowledge and perception in the United Arab Emirates. International Journal of Islamic Financial Services, Vol. 5, No. 4. Chaouch, N (2016), “Factors determining users’ and non-users’ choice of Islamic banks in Tunisia”, Journal of Islamic Marketing and Branding, Vol.1, N°.4, 2016, pp. 321- 340. Coran, Surat Al Bakara, verse 275; verse 281 DiVanna, J (2012), “Islamic finance industry reaches critical mass”, Nov [online] www.thebanker.com/Reports/special-reports/top-Islamicfinancial-institutions (accessed Nov 2013) Dossier Midi de la micro-finance (2012), « L’impact de la révolution du jasmin sur la micro-finance en Tunisie », 22é Midi de la microfinance, 4 Juillet, Luxembourg, 40 pgs. Evrard, Y, Pras, B & Roux, E (1997), « Market: Etudes et recherches en marketing, fondements et méthodes », 2rd édition, Edition Nathan, France, 660 pgs. Faisal, K (2012), “Customer satisfaction and awareness of Islamic banking products and services in Pakistan”, Interdisciplinary Journal of Contemporary Research Business, Vol. 4, No.4, pp. 384- 404. Gerrard, P & Cunningham.J. B (1997), “Islamic Banking: A Study in Singapore”, International Journal of Bank Marketing, Vol. 15, No. 6, pp.202- 216. Haron, S, Ahmad, N & Planisek, S.L (1994), “Bank Patronage Factors of Muslim and Non-Muslim Customers”, International Journal of Bank Marketing, Vol. 12, No. 1, pp.32-40. Hegazy, I (1995), “An Empirical Comparative Study between Islamic and Commercial Banks' Selection Criteria in Egypt”, International Journal of Commerce and Management, Vol. 5, No. 3, pp.46-61. IJISEF International Journal of Islamic Economics and Finance Studies 31 Kaabachi, S & Obaid, H (2016), “Determinants of Islamic banking adoption in Tunisia: empirical analysis”, International Journal of Bank Marketing, Vol. 34, N°.7, pp.1069-1091. Khattak, N. A & Rehman, K. U (2010), “Customer satisfaction and awareness of Islamic banking system in Pakistan”. African Journal of Business Management, Vol. 4, No. 5, pp. 662-672. Lee, K-H & Ullah, Shakir (2011), “Customers’ attitude toward Islamic banking in Pakistan", International Journal of Islamic and Middle Eastern Finance and Management, Vol.4, No.2, pp. 131- 145. Mansour, W, Ben Abdelhamid, M, Masood. O & Niazi, G.S.K (2010), “Islamic banking and customers’ preferences : the case of the UK”, Qualitative Research in Financial Markets, Vol.2, No.3, pp.185-199. Marimuthu. M, Jing. Chan. Wai, Lim. Phei. Gie, Low. Pey. Mun & Tan. Yew. Ping (2010), “Islamic Banking: Selection Criteria and Implication”, Global Journal of Human Social Science, September, Vol. 10, No.4, pp. 52-62. Masood, S, Rehman. S., & Abdul Rahman. Ch (2014), “Cognizing Customer Awareness and Perception of Islamic Banking Products in Pakistan”, International Journal of Operations and Logistics Management, Vol. 3, No.4, pp.322-336. Metawa, S.A, & Almossawi, M (1998), “Banking Behaviour of Islamic Bank Customers: Perspectives and Implications”, International Journal of Bank Marketing, Vol. 16, No.7, pp. 299-313. Metwally, M (1996), “Attitudes of Muslims towards Islamic banks in a dualbanking system”, American Journal of Islamic Finance, Vol. 6, No. 1, pp.11-17. Naser, K, Ahmad. J, & Al-Khatib. K (1999), “Islamic Banking: A Study of Customer Satisfaction and Preferences in Jordan”, International Journal of Bank Marketing, Vol. 17, No. 3, pp. 135-150. Okumus, H. S (2005), “Interest- free banking in Turkey: a study of customer satisfaction and bank selection criteria”, Journal of Economic Cooperation, Vol. 12, No. 4, pp. 51-86. Report African Development Bank (2011), “Islamic Banking and Finance in North Africa, Past development and Future Potential”, 56 pages, [online] www.afdb.org (accessed on May 2012) Report IFSB (2015), “Islamic Financial Services Industry Stability Report 2015” [online] http://www.ifsb.org/docs/IFSB Islamic Financial IJISEF 32 International Journal of Islamic Economics and Finance Studies Services Industry Stability report 2015_final.pdf (accessed November 2015). Sayani. H & Miniaoui. H (2013), “Determinants of bank selection in the United Arab Emirates”, International Journal of Bank Marketing, Vol. 31, No. 3, pp. 206-228. Thambiah, Eze, Santapparaj, A. J & Arumugam, K (2011), “Customers perception on Islamic retail banking: a comparative analysis between the urban and rural regions of Malaysia”, International Journal of Business and Management, Vol. 2, No. 5, pp. 336-351. Ltifi, M, Hikkerova, L, Aliouat, B, Gharbi, J (2016), “The determinants of the choice of Islamic banks in Tunisia” International Journal of Bank Marketing, Vol. 34, N°.5, pp. 710-730. Rogers, E. (2003), Diffusion of Innovations, 5rd edition, New York. Wahyouni. S (2012), “Moslem community behavior in the conduct of Islamic Bank: The moderation role of knowledge and pricing”, In ProcediaSocial and Behavioral Sciences, Vol. 57, pp. 290- 298.
Toplam 1 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Bölüm Araştırma Makalesi
Yazarlar

Naoel Chaouch Bu kişi benim

Yayımlanma Tarihi 1 Temmuz 2017
Yayımlandığı Sayı Yıl 2017 Cilt: 3 Sayı: 2

Kaynak Göster

APA Chaouch, N. (2017). An Exploratory Study of Tunisian Customers’ Awareness and Perception of Islamic Banks. Uluslararası İslam Ekonomisi Ve Finansı Araştırmaları Dergisi, 3(2). https://doi.org/10.25272/j.2149-8407.2017.3.2.01

25855

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