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Perceptions of Islamic Banking Among Muslim and Non-Muslim Citizens in Tanzania

Year 2017, Volume: 3 Issue: 3, 15 - 29, 01.11.2017
https://doi.org/10.25272/j.2149-8407.2017.3.3.02

Abstract

This study investigates perceptions of Muslim and non-Muslim citizens with respect to Islamic banking in Tanzania. We also attempt to measure the awareness regarding Islamic banking products and services as well as the factors which influence citizens of Tanzania in choosing Islamic banking. We explore if there are any similarities and differences between Muslim and non-Muslim citizens. By using snow ball sampling technique, a sample of 660 citizens (50% Muslim and 50% non-Muslim) was surveyed. Chi-square test was used to test if there is any significant difference between perceptions of Muslim and non-Muslim toward Islamic banking in Tanzania. Our findings imply that there a significant difference between perceptions of Muslims and non-Muslims with respect to Islamic banking in Tanzania. Furthermore, with respect to level of awareness of Islamic banking our findings reveal that nearly two thirds of Muslim respondents are aware of Islamic banking whereas only one third of non-Muslim citizens are aware of Islamic banking. Respondents claim that they learn about Islamic banking products and services mostly through friends or Islamic banks. Moreover, Muslim and non-Muslim citizens tend to have different factors which may encourage or discourage them to use Islamic banking.

References

  • References Abdullah, A. A., Sidek, R., & Adnan, A. A. (2012). Perception of non-Muslims customers towards Islamic banks in Malaysia. International Journal of Business and Social Science, 3(11). Ahmad, A., Saif, I., & Safwan, N. (2010). An empirical investigation of Islamic banking in Pakistan based on perception of service quality. African journal of business management, 4(6), 1185. Ahmed, F. K. (2014). Banker's perceptions on Islamic banking in Oman. Asia Percific Journal of Reseach, ISSN:2320-5504,E-ISSN-2347-4793. Akbar, S. Z. (2012). An investigation of user perceptions of Islamic banking practices in the United Kingdom. International journal of Islamic and Middle Eastern Finance and Management, 5(4),353-370. Amana Bank (2012, June 12). Tanzania’s First Fully Sharia Compliant Bank. Retrieved from http://amanabank.co.tz Bley, J., & Kuehn, K. (2004). Conventional versus Islamic finance: student knowledge and perception in the United Arab Emirates. International Journal of Islamic Financial Services, 5(4), 17-30. Brian Kettel (2011). Introduction of Islamic banking and Finance. 1st Edition. John Wiley & Sons Ltd, The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, United Kingdom. Burhan Ali Shah, G. S. (2016). Employee's perceptions about Islamic banking and its Growth Potential in Pakistan. international journal of Economic and Review, 53-57. Daud, N. M., Ezalin, N., Kassim, M., Seri, W., Wan, R., Said, M., & Noor, M. M. (2011). Determining Critical Success Factors of Mobile Banking Adoption in Malaysia. Australian Journal of Basic and Applied Sciences, 5(9), 252–265. Denscombe, M. (2010). The good research guide: for small-scale social research projects .4th Edition. Bell and Bain Ltd, Glasgow. Erol, C., & El-Bdour, R. (1989). Attitudes, behaviour, and patronage factors of bank customers towards Islamic banks. International Journal of Bank Marketing, 7(6), 31-37. Erol, C., Kaynak, E., & Radi, E. B. (1990). Conventional and Islamic banks: patronage behaviour of Jordanian customers. International Journal of Bank Marketing, 8(4), 25-35. Gerrard, P., & Barton Cunningham, J. (2001). Singapore’s undergraduates: how they choose which bank to patronise. International Journal of Bank Marketing, 19(3), 104-114. Hair, J.F. Jr, R.E. Anderson, R.L. Tatham and W.C. Black, 1998. “Multivariate Data Analysis”. New Jersey: Prentice Hall. Hidayat, S. E., & Al-Bawardi, N. K. (2012). Non-Muslims’ perceptions toward Islamic banking services in Saudi Arabia. Journal of US-China Public Administration, 9(6), 654-670. Kaynak, E. K. (1991). Commercial bank selection in Turkey. International journal of Bank Marketing, 9(4), 30-39. KCB. (2012, June 5). Islamic Banking. Retrieved from http://kcbbankgroup.com/tz/index.php?option=com_content&task=view&id=396&Itemid=242 > Lateh, N., Ismail, S., & Ariffin, N. M. (2009). Customers’ perceptions on the objectives, characteristics and selection criteria of Islamic bank in Thailand. Gadjah Mada International Journal of Business, 11(2), 167-189. Loo, M. (2010). Attitudes and perceptions towards Islamic banking among Muslims and non-Muslims in Malaysia: implications for marketing to baby boomers and x-generation. International Journal of Arts and Sciences, 3(13), 453-485 Matthews and Liz (2010). Book. Research methods: a practical guide for the social sciences.1st Edition. Pearson United Kingdom. NBC. (2012, June 12). NBC Launches Islamic banking. Retrieved from http://nbctz.com/news/news- 50> Omar, W. A. W., & Rahim, H. A. (2016). Perception of Non-Muslims towards Islamic Banking Revisited: SEM Approach. Mediterranean Journal of Social Sciences, 7(1), 139. PBZ. (2012, June 12). Islamic banking. Retrieved from http://pbzltd.com/islamicbank.php Sisay, A. (2012, June 15). Islamic banking invades Tanzania:Sharia banking products have been launched in Tanzania by Stanbic Bank Tanzania,A member of the Standard Bank group. Retrieved from Sisay, A (2010) ‘Islamic banking invades Tanzania: Sharia banking products have been launched in Tanzania by Stanbic Bank Tanzania, a member of <http://jamiiforums.com/jukwaa-la-siasa/60900-islamic-banking Sohail, A., Hamza, M., Ijaz, F., & Azeem, M. (2014). Perception of Individual Consumers toward Islamic Banking Products and Services in Pakistan. Perception, 5.
Year 2017, Volume: 3 Issue: 3, 15 - 29, 01.11.2017
https://doi.org/10.25272/j.2149-8407.2017.3.3.02

Abstract

References

  • References Abdullah, A. A., Sidek, R., & Adnan, A. A. (2012). Perception of non-Muslims customers towards Islamic banks in Malaysia. International Journal of Business and Social Science, 3(11). Ahmad, A., Saif, I., & Safwan, N. (2010). An empirical investigation of Islamic banking in Pakistan based on perception of service quality. African journal of business management, 4(6), 1185. Ahmed, F. K. (2014). Banker's perceptions on Islamic banking in Oman. Asia Percific Journal of Reseach, ISSN:2320-5504,E-ISSN-2347-4793. Akbar, S. Z. (2012). An investigation of user perceptions of Islamic banking practices in the United Kingdom. International journal of Islamic and Middle Eastern Finance and Management, 5(4),353-370. Amana Bank (2012, June 12). Tanzania’s First Fully Sharia Compliant Bank. Retrieved from http://amanabank.co.tz Bley, J., & Kuehn, K. (2004). Conventional versus Islamic finance: student knowledge and perception in the United Arab Emirates. International Journal of Islamic Financial Services, 5(4), 17-30. Brian Kettel (2011). Introduction of Islamic banking and Finance. 1st Edition. John Wiley & Sons Ltd, The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, United Kingdom. Burhan Ali Shah, G. S. (2016). Employee's perceptions about Islamic banking and its Growth Potential in Pakistan. international journal of Economic and Review, 53-57. Daud, N. M., Ezalin, N., Kassim, M., Seri, W., Wan, R., Said, M., & Noor, M. M. (2011). Determining Critical Success Factors of Mobile Banking Adoption in Malaysia. Australian Journal of Basic and Applied Sciences, 5(9), 252–265. Denscombe, M. (2010). The good research guide: for small-scale social research projects .4th Edition. Bell and Bain Ltd, Glasgow. Erol, C., & El-Bdour, R. (1989). Attitudes, behaviour, and patronage factors of bank customers towards Islamic banks. International Journal of Bank Marketing, 7(6), 31-37. Erol, C., Kaynak, E., & Radi, E. B. (1990). Conventional and Islamic banks: patronage behaviour of Jordanian customers. International Journal of Bank Marketing, 8(4), 25-35. Gerrard, P., & Barton Cunningham, J. (2001). Singapore’s undergraduates: how they choose which bank to patronise. International Journal of Bank Marketing, 19(3), 104-114. Hair, J.F. Jr, R.E. Anderson, R.L. Tatham and W.C. Black, 1998. “Multivariate Data Analysis”. New Jersey: Prentice Hall. Hidayat, S. E., & Al-Bawardi, N. K. (2012). Non-Muslims’ perceptions toward Islamic banking services in Saudi Arabia. Journal of US-China Public Administration, 9(6), 654-670. Kaynak, E. K. (1991). Commercial bank selection in Turkey. International journal of Bank Marketing, 9(4), 30-39. KCB. (2012, June 5). Islamic Banking. Retrieved from http://kcbbankgroup.com/tz/index.php?option=com_content&task=view&id=396&Itemid=242 > Lateh, N., Ismail, S., & Ariffin, N. M. (2009). Customers’ perceptions on the objectives, characteristics and selection criteria of Islamic bank in Thailand. Gadjah Mada International Journal of Business, 11(2), 167-189. Loo, M. (2010). Attitudes and perceptions towards Islamic banking among Muslims and non-Muslims in Malaysia: implications for marketing to baby boomers and x-generation. International Journal of Arts and Sciences, 3(13), 453-485 Matthews and Liz (2010). Book. Research methods: a practical guide for the social sciences.1st Edition. Pearson United Kingdom. NBC. (2012, June 12). NBC Launches Islamic banking. Retrieved from http://nbctz.com/news/news- 50> Omar, W. A. W., & Rahim, H. A. (2016). Perception of Non-Muslims towards Islamic Banking Revisited: SEM Approach. Mediterranean Journal of Social Sciences, 7(1), 139. PBZ. (2012, June 12). Islamic banking. Retrieved from http://pbzltd.com/islamicbank.php Sisay, A. (2012, June 15). Islamic banking invades Tanzania:Sharia banking products have been launched in Tanzania by Stanbic Bank Tanzania,A member of the Standard Bank group. Retrieved from Sisay, A (2010) ‘Islamic banking invades Tanzania: Sharia banking products have been launched in Tanzania by Stanbic Bank Tanzania, a member of <http://jamiiforums.com/jukwaa-la-siasa/60900-islamic-banking Sohail, A., Hamza, M., Ijaz, F., & Azeem, M. (2014). Perception of Individual Consumers toward Islamic Banking Products and Services in Pakistan. Perception, 5.
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Details

Primary Language English
Journal Section Research Article
Authors

Nahifa Said Soud This is me

Özlem Sayılır

Publication Date November 1, 2017
Published in Issue Year 2017 Volume: 3 Issue: 3

Cite

APA Soud, N. S., & Sayılır, Ö. (2017). Perceptions of Islamic Banking Among Muslim and Non-Muslim Citizens in Tanzania. International Journal of Islamic Economics and Finance Studies, 3(3), 15-29. https://doi.org/10.25272/j.2149-8407.2017.3.3.02

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