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Yıl 2017, Cilt: 7 Sayı: 2, 360 - 366, 01.06.2017

Mwafak Shakoor Mohamed Rafik Qureshi Wisam Abu Jadayil Nasser Jaber

https://izlik.org/JA96JE46DU

Öz

Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach

Yıl 2017, Cilt: 7 Sayı: 2, 360 - 366, 01.06.2017

Mwafak Shakoor Mohamed Rafik Qureshi Wisam Abu Jadayil Nasser Jaber

https://izlik.org/JA96JE46DU

Öz

The purpose of this study is to apply lean manufacturing principles in retailing services for enabling retail managers to understand takt time and value added services in order to achieve benchmarked retail efficiency. In-depth literature review on lean manufacturing research has been gauged and three potential retailers practising value added services have been identified for conducting the present case study. In situ, primary data have been captured and processed for necessary calculation. The notion of takt time has been introduced in retailing and a new concept of relative efficiency has also been developed to accomplish increased efficiency with more value added services (VAS). In order to provide more value added services, retail managers have to be lean thinking oriented. The results obtained in the three retailers are good enough to implement lean tools and enhance day to day efficiency at the outlets. Therefore; various improvement proposals have been identified along with managerial implications.

Anahtar Kelimeler

Lean Manufacturing Lean Principles Relative Efficiency Retail Stores Takt Time Value Added Services

Toplam 0 adet kaynakça vardır.

Ayrıntılar

Diğer ID JA83VG56ZT
Yazarlar

Mwafak Shakoor Bu kişi benim

Mohamed Rafik Qureshi Bu kişi benim

Wisam Abu Jadayil Bu kişi benim

Nasser Jaber Bu kişi benim

Yayımlanma Tarihi 1 Haziran 2017
IZ https://izlik.org/JA96JE46DU
Yayımlandığı Sayı Yıl 2017 Cilt: 7 Sayı: 2

Kaynak Göster

APA Shakoor, M., Qureshi, M. R., Jadayil, W. A., & Jaber, N. (2017). Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach. International Review of Management and Marketing, 7(2), 360-366. https://izlik.org/JA96JE46DU
AMA 1.Shakoor M, Qureshi MR, Jadayil WA, Jaber N. Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach. IRMM. 2017;7(2):360-366. https://izlik.org/JA96JE46DU
Chicago Shakoor, Mwafak, Mohamed Rafik Qureshi, Wisam Abu Jadayil, ve Nasser Jaber. 2017. “Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach”. International Review of Management and Marketing 7 (2): 360-66. https://izlik.org/JA96JE46DU.
EndNote Shakoor M, Qureshi MR, Jadayil WA, Jaber N (01 Haziran 2017) Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach. International Review of Management and Marketing 7 2 360–366.
IEEE [1]M. Shakoor, M. R. Qureshi, W. A. Jadayil, ve N. Jaber, “Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach”, IRMM, c. 7, sy 2, ss. 360–366, Haz. 2017, [çevrimiçi]. Erişim adresi: https://izlik.org/JA96JE46DU
ISNAD Shakoor, Mwafak - Qureshi, Mohamed Rafik - Jadayil, Wisam Abu - Jaber, Nasser. “Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach”. International Review of Management and Marketing 7/2 (01 Haziran 2017): 360-366. https://izlik.org/JA96JE46DU.
JAMA 1.Shakoor M, Qureshi MR, Jadayil WA, Jaber N. Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach. IRMM. 2017;7:360–366.
MLA Shakoor, Mwafak, vd. “Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach”. International Review of Management and Marketing, c. 7, sy 2, Haziran 2017, ss. 360-6, https://izlik.org/JA96JE46DU.
Vancouver 1.Mwafak Shakoor, Mohamed Rafik Qureshi, Wisam Abu Jadayil, Nasser Jaber. Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach. IRMM [Internet]. 01 Haziran 2017;7(2):360-6. Erişim adresi: https://izlik.org/JA96JE46DU