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The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France

Yıl 2015, Cilt: 5 Sayı: 4, 253 - 258, 01.12.2015

Maria Rubtsova Elena Kapustkina Ruben Karapetyan Ivan Kovalev Sergey Rasskazov

Öz

The performance measuring of the English everyday use of the front-line personnel remains an important topic of theoretical and practical study. Using a method of participant observation, the authors compared the St. Petersburg business environment with two cities in Spain (Madrid, Girona) and one in France (Perpignan). The observers carried out 64 visits in four cities. The sampling method is a convenience sample. The research in Spain and France was carried out in March-April, June-August 2014 and in Russia in June-July 2015. The observers checked how the front-line staff performed business communication in English. The authors draw conclusion that St. Petersburg demonstrates the worst results in the front-line interaction in English.

Anahtar Kelimeler

Front-Line Staff Performance Business Communication in English Assessment

Yıl 2015, Cilt: 5 Sayı: 4, 253 - 258, 01.12.2015

Maria Rubtsova Elena Kapustkina Ruben Karapetyan Ivan Kovalev Sergey Rasskazov

Öz

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Ayrıntılar

Diğer ID JA73YN59NG
Bölüm Araştırma Makalesi
Yazarlar

Maria Rubtsova Bu kişi benim

Elena Kapustkina Bu kişi benim

Ruben Karapetyan Bu kişi benim

Ivan Kovalev Bu kişi benim

Sergey Rasskazov Bu kişi benim

Yayımlanma Tarihi 1 Aralık 2015
Yayımlandığı Sayı Yıl 2015 Cilt: 5 Sayı: 4

Kaynak Göster

APA Rubtsova, M., Kapustkina, E., Karapetyan, R., Kovalev, I., vd. (2015). The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. International Review of Management and Marketing, 5(4), 253-258.
AMA Rubtsova M, Kapustkina E, Karapetyan R, Kovalev I, Rasskazov S. The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. IRMM. Aralık 2015;5(4):253-258.
Chicago Rubtsova, Maria, Elena Kapustkina, Ruben Karapetyan, Ivan Kovalev, ve Sergey Rasskazov. “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”. International Review of Management and Marketing 5, sy. 4 (Aralık 2015): 253-58.
EndNote Rubtsova M, Kapustkina E, Karapetyan R, Kovalev I, Rasskazov S (01 Aralık 2015) The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. International Review of Management and Marketing 5 4 253–258.
IEEE M. Rubtsova, E. Kapustkina, R. Karapetyan, I. Kovalev, ve S. Rasskazov, “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”, IRMM, c. 5, sy. 4, ss. 253–258, 2015.
ISNAD Rubtsova, Maria vd. “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”. International Review of Management and Marketing 5/4 (Aralık 2015), 253-258.
JAMA Rubtsova M, Kapustkina E, Karapetyan R, Kovalev I, Rasskazov S. The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. IRMM. 2015;5:253–258.
MLA Rubtsova, Maria vd. “The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France”. International Review of Management and Marketing, c. 5, sy. 4, 2015, ss. 253-8.
Vancouver Rubtsova M, Kapustkina E, Karapetyan R, Kovalev I, Rasskazov S. The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France. IRMM. 2015;5(4):253-8.