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Yıl 2016, Cilt: 6 Sayı: 4, 305 - 309, 01.06.2016

Nasir Mehmood Ungku Norulkamar Bt. Ungku Ahmad Sobia Irum Muhammad Ashfaq

Öz

Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan

Yıl 2016, Cilt: 6 Sayı: 4, 305 - 309, 01.06.2016

Nasir Mehmood Ungku Norulkamar Bt. Ungku Ahmad Sobia Irum Muhammad Ashfaq

Öz

Understanding attitudes and behaviors at workplace develop organizational knowledge and capabilities to increase quality of services and help in retaining competent and skillful employees. The present study aims to investigate the relationship between job satisfaction, affective commitment, and turnover intentions among front desk staff working as customer service representatives in Pakistani banks. Data was collected through questionnaire from 106 front desk customer representatives in 5 different banks located in Rawalpindi district of northern Punjab, Pakistan. Correlation and regression analysis concluded that both, job satisfaction and affective commitment, were significantly related to the turnover intentions with negative associations. Based on the conclusions of this study, the implications for future studies are discussed.

Anahtar Kelimeler

Job Satisfaction Affective Commitment Turnover Intentions Front Desk

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Ayrıntılar

Birincil Dil İngilizce
Diğer ID JA68FN77KE
Bölüm Araştırma Makalesi
Yazarlar

Nasir Mehmood Bu kişi benim

Ungku Norulkamar Bt. Ungku Ahmad Bu kişi benim

Sobia Irum Bu kişi benim

Muhammad Ashfaq Bu kişi benim

Yayımlanma Tarihi 1 Haziran 2016
Yayımlandığı Sayı Yıl 2016 Cilt: 6 Sayı: 4

Kaynak Göster

APA Mehmood, N., Ahmad, U. N. B. U., Irum, S., Ashfaq, M. (2016). Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. International Review of Management and Marketing, 6(4), 305-309.
AMA Mehmood N, Ahmad UNBU, Irum S, Ashfaq M. Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. IRMM. Haziran 2016;6(4):305-309.
Chicago Mehmood, Nasir, Ungku Norulkamar Bt. Ungku Ahmad, Sobia Irum, ve Muhammad Ashfaq. “Job Satisfaction, Affective Commitment, and Turnover Intentions Among Front Desk Staff: Evidence from Pakistan”. International Review of Management and Marketing 6, sy. 4 (Haziran 2016): 305-9.
EndNote Mehmood N, Ahmad UNBU, Irum S, Ashfaq M (01 Haziran 2016) Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. International Review of Management and Marketing 6 4 305–309.
IEEE N. Mehmood, U. N. B. U. Ahmad, S. Irum, ve M. Ashfaq, “Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan”, IRMM, c. 6, sy. 4, ss. 305–309, 2016.
ISNAD Mehmood, Nasir vd. “Job Satisfaction, Affective Commitment, and Turnover Intentions Among Front Desk Staff: Evidence from Pakistan”. International Review of Management and Marketing 6/4 (Haziran 2016), 305-309.
JAMA Mehmood N, Ahmad UNBU, Irum S, Ashfaq M. Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. IRMM. 2016;6:305–309.
MLA Mehmood, Nasir vd. “Job Satisfaction, Affective Commitment, and Turnover Intentions Among Front Desk Staff: Evidence from Pakistan”. International Review of Management and Marketing, c. 6, sy. 4, 2016, ss. 305-9.
Vancouver Mehmood N, Ahmad UNBU, Irum S, Ashfaq M. Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. IRMM. 2016;6(4):305-9.