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Yıl 2017, Cilt: 7 Sayı: 1, 291 - 299, 01.03.2017

Öz

The Role of Customer-Focused Strategies to Improve Islamic Microfinance Institutions Performance: Empirical Evidence and Lessons from Yemen

Yıl 2017, Cilt: 7 Sayı: 1, 291 - 299, 01.03.2017

Öz

Microfinance, a tool to fight poverty and to promote economic development, has attracted the attention of governments, international organizations, and academicians across the globe. Although the literature provides substantial evidence on the significant effects of the customer-focused strategies such as Total Quality Management (TQM) and Market Orientation (MO) on organizational performance, research on the role of these factors in the context of microfinance is still too limited, and in the field of Islamic microfinance is even more neglected. Moreover, empirical research related to these factors has shown that the findings are not conclusive, indicating the need for further research in the area. Thus, this study aims at examining the roles of TQM and MO on Islamic MFIs performance in Yemen which provides additional insights into the literature. Cross-sectional survey was employed, and questionnaires were administered to collect data from the branch managers of Islamic Microfinance Institutions in Yemen. Out of 93 questionnaires distributed through a self-administered approach, 71 usable responses were used for the analysis. Partial Least Square-Structural Equation Modeling was used and the results provide an empirical evidence of the significant roles of TQM and MO on the Islamic MFIs performance. The study is of great importance for academicians as it opens the door for further research into the area. It is also useful for practitioners as it provides empirical evidence on the significant roles of these strategies in achieving sustainability and better performance by Islamic MFIs in Yemen. These strategies are essential in establishing the platform for innovation to enable Islamic MFIs to develop and generate new Islamic financing products that satisfy Muslims entrepreneurs.

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Ayrıntılar

Diğer ID JA49SC23JZ
Bölüm Araştırma Makalesi
Yazarlar

Abdo Ali Hoamid Bu kişi benim

Ali Yusob Md Zain Bu kişi benim

Yahya Ali Al-matari Bu kişi benim

Mohd Sobri Minai Bu kişi benim

Fais Bin Ahmad Bu kişi benim

Yayımlanma Tarihi 1 Mart 2017
Yayımlandığı Sayı Yıl 2017 Cilt: 7 Sayı: 1

Kaynak Göster

APA Hoamid, A. A., Zain, A. Y. M., Al-matari, Y. A., Minai, M. S., vd. (2017). The Role of Customer-Focused Strategies to Improve Islamic Microfinance Institutions Performance: Empirical Evidence and Lessons from Yemen. International Review of Management and Marketing, 7(1), 291-299.
AMA Hoamid AA, Zain AYM, Al-matari YA, Minai MS, Ahmad FB. The Role of Customer-Focused Strategies to Improve Islamic Microfinance Institutions Performance: Empirical Evidence and Lessons from Yemen. IRMM. Mart 2017;7(1):291-299.
Chicago Hoamid, Abdo Ali, Ali Yusob Md Zain, Yahya Ali Al-matari, Mohd Sobri Minai, ve Fais Bin Ahmad. “The Role of Customer-Focused Strategies to Improve Islamic Microfinance Institutions Performance: Empirical Evidence and Lessons from Yemen”. International Review of Management and Marketing 7, sy. 1 (Mart 2017): 291-99.
EndNote Hoamid AA, Zain AYM, Al-matari YA, Minai MS, Ahmad FB (01 Mart 2017) The Role of Customer-Focused Strategies to Improve Islamic Microfinance Institutions Performance: Empirical Evidence and Lessons from Yemen. International Review of Management and Marketing 7 1 291–299.
IEEE A. A. Hoamid, A. Y. M. Zain, Y. A. Al-matari, M. S. Minai, ve F. B. Ahmad, “The Role of Customer-Focused Strategies to Improve Islamic Microfinance Institutions Performance: Empirical Evidence and Lessons from Yemen”, IRMM, c. 7, sy. 1, ss. 291–299, 2017.
ISNAD Hoamid, Abdo Ali vd. “The Role of Customer-Focused Strategies to Improve Islamic Microfinance Institutions Performance: Empirical Evidence and Lessons from Yemen”. International Review of Management and Marketing 7/1 (Mart 2017), 291-299.
JAMA Hoamid AA, Zain AYM, Al-matari YA, Minai MS, Ahmad FB. The Role of Customer-Focused Strategies to Improve Islamic Microfinance Institutions Performance: Empirical Evidence and Lessons from Yemen. IRMM. 2017;7:291–299.
MLA Hoamid, Abdo Ali vd. “The Role of Customer-Focused Strategies to Improve Islamic Microfinance Institutions Performance: Empirical Evidence and Lessons from Yemen”. International Review of Management and Marketing, c. 7, sy. 1, 2017, ss. 291-9.
Vancouver Hoamid AA, Zain AYM, Al-matari YA, Minai MS, Ahmad FB. The Role of Customer-Focused Strategies to Improve Islamic Microfinance Institutions Performance: Empirical Evidence and Lessons from Yemen. IRMM. 2017;7(1):291-9.