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The Relationship Among Organizational Commitment and Organizational Citizenship Behavior -A Research Study On Call Center Employees

Yıl 2013, Cilt: 15 Sayı: 3, 83 - 93, 01.09.2013

Öz

The aim of this study is identified the relationship among organizational commitment, organizational citizenship behavior and their dimensions and the affect of the relationship on call center employees. The questionnaire method has been chosen as data collection. The research population has been consisted of call center employees who worked in the Bursa and İstanbul. In the research sample has been consisted of 251 call center employees who is performing a call center in Bursa and three call centers in İstanbul. The study has two parts. In the first part, the conceptual framework of organizational commitment and organizational citizenship behavior and in the second part, findings and results are ranked as. This research results indicated that a high level positive relation among organizational commitment and organizational citizenship behavior

Kaynakça

  • Altınbaş, Burç (2008). Örgütsel Bağlılık ve Örgütsel Vatandaşlık Arasındaki İlişki ve Bir Uygulama, Yıldız Teknik Üniversitesi Sosyal Bilimler Enstitüsü, (Yayımlanmamış Yüksek Lisans Tezi), İstanbul.
  • Bolat, Oya İ. - Bolat, Tamer (2008). Otel İşletmelerinde Örgütsel Bağlılık ve Örgütsel Vatandaşlık Davranışı İlişkisi, Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, c. 11, p. 19, Haziran, pp.75–94.
  • Bolon, Douglas S. (1997). Organizational Citizenship Behavior Among Hospital Employees: A Multidimensional Analysis Involving Job Satisfaction and Organizational Commitment, Hospital & Health Services Administration, vol. 42, no. 2, Summer, pp. 221–241.
  • Güven, Murat (2006). Örgütsel Bağlılık Ve Örgütsel Vatandaşlık Davranışı Arasındaki İlişki, Marmara Üniversitesi Sosyal Bilimler Enstitüsü, (Yayımlanmamış Yüksek Lisans Tezi), İstanbul.
  • Katz, Daniel - Kahn, Robert L. (1977) Örgütlerin Toplumsal Psikolojisi, çev. Halil Can-Yavuz Bayar, Türkiye ve Orta Doğu Amme İdaresi Enstitüsü Yayınları, nu. 167, Ankara.
  • Kidder, Deborah L. – Parks Judi M. (2001) “The Good Soldier: Who is S(he)?” Journal of Organizational Behavior, vol 22, pp. 939– 959.
  • Mathieu, Joron E. - Zajac, Dennis. M. (1990). A Review and Meta-Analysis of the Antecedents, Correlates, and Consequences of Organizational Commitment, Psychological Bulletin, vol. 108, no. 2, pp. 171–194.
  • Meyer, John P. – Allen Natalie J. (1991) A three component conceptualization of organizational commitment, Human Resource Management Review, vol.1, no. 1, pp. 61–89.
  • Meyer, John P. – Irving, Gregory P. – Allen, Natalie J. (1998) Examination of the Combined Effects of Work Values and Early Work Experiences on Organizational Commitment, Journal of Organizational Behavior, vol. 19, no. 1, January, pp.29–52.
  • Meyer, John P. et.al. (2002)“Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates and Consequences”, Journal of Vocational Behavior, vol. 61, no. 1, Agust, pp. 20–52.
  • Moorman, Robert. H. - Niehoff, Brian. P. - Organ, Dennis. W. (1993). Treating Employees Fairly and Organizational Citizenship Behavior: Sorting the Effects of Job Satisfaction, Organizational Commitment, and Procedural Justice”. Employee Responsibilities and Rights Journal, vol. 6 no. 3, pp. 209–225.
  • Mowday, Richard T. - Steers, Richard M. - Porter, Lyman W.(1979). The Measurement of Organizational Commitment, Journal of Vocational Behavior, no. 14, pp. 224–247.
  • Noor, Harun A. K. – Noor, Hasrul N. M. (2006). Evaluating The Psychometric Properties Of Allen And Meyer’s Organizational Commitment Scale: A Cross Cultural Application Among Malaysian Academic Librarians”, Malaysian Journal of Library & Information Science, vol. 11, no. 1, July, pp. 89–101.
  • Organ, Dennis W. - Podsakoff, Philip M. – MacKenzie, Scott B. (2006) Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences, SAGE Publications.
  • Organ, Dennis W. - Ryan, Katherine (1995). A MetaAnalytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior, Personel Psychology, vol. 48, no. 4, Winter, pp. 775–802.
  • O'Reilly, Charles - Chatman, Jennifer (1986). Organizational Commitment and Psychological Attachment: The Effects of Compliance, Identification, and Internalization on Prosocial Behavior, Journal of Applied Psychology, no. 71, pp. 492– 499.
  • Ölçüm Çetin, Münevver (2004). Örgütsel Vatandaşlık Davranışı, Nobel Yayın Dağıtım, Ankara.
  • Podsakoff, Philip M. et.al.(1990). Transformational Leader Behaviors and Their Effects on Followers' Trust in Leader, Satisfaction, and Organizational Citizenship Behaviors, Leadership Quarterly, vol. 1, pp. 107-142.
  • Powell, Deborah M. – Meyer, John P. (2004). Sidebet Theory and the Three-component Model of Organizational Commitment, Journal of Vocational Behavior, vol. 65, no. 1, pp. 157– 177.
  • Wiener, Yoash (1982). Commitment in Organizations: A Normative View, The Academy of Management Review, vol. 7, no. 3, July, pp. 418–428.
  • Yılmaz, Abdullah - Giderler, Ceren (2007). Örgütsel Vatandaşlık Davranışı Üzerine Kuramsal Bir İnceleme, EKEV Akademi Dergisi, p. 30, Yıl 11, Kış, pp. 263–278.
Yıl 2013, Cilt: 15 Sayı: 3, 83 - 93, 01.09.2013

Öz

Kaynakça

  • Altınbaş, Burç (2008). Örgütsel Bağlılık ve Örgütsel Vatandaşlık Arasındaki İlişki ve Bir Uygulama, Yıldız Teknik Üniversitesi Sosyal Bilimler Enstitüsü, (Yayımlanmamış Yüksek Lisans Tezi), İstanbul.
  • Bolat, Oya İ. - Bolat, Tamer (2008). Otel İşletmelerinde Örgütsel Bağlılık ve Örgütsel Vatandaşlık Davranışı İlişkisi, Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, c. 11, p. 19, Haziran, pp.75–94.
  • Bolon, Douglas S. (1997). Organizational Citizenship Behavior Among Hospital Employees: A Multidimensional Analysis Involving Job Satisfaction and Organizational Commitment, Hospital & Health Services Administration, vol. 42, no. 2, Summer, pp. 221–241.
  • Güven, Murat (2006). Örgütsel Bağlılık Ve Örgütsel Vatandaşlık Davranışı Arasındaki İlişki, Marmara Üniversitesi Sosyal Bilimler Enstitüsü, (Yayımlanmamış Yüksek Lisans Tezi), İstanbul.
  • Katz, Daniel - Kahn, Robert L. (1977) Örgütlerin Toplumsal Psikolojisi, çev. Halil Can-Yavuz Bayar, Türkiye ve Orta Doğu Amme İdaresi Enstitüsü Yayınları, nu. 167, Ankara.
  • Kidder, Deborah L. – Parks Judi M. (2001) “The Good Soldier: Who is S(he)?” Journal of Organizational Behavior, vol 22, pp. 939– 959.
  • Mathieu, Joron E. - Zajac, Dennis. M. (1990). A Review and Meta-Analysis of the Antecedents, Correlates, and Consequences of Organizational Commitment, Psychological Bulletin, vol. 108, no. 2, pp. 171–194.
  • Meyer, John P. – Allen Natalie J. (1991) A three component conceptualization of organizational commitment, Human Resource Management Review, vol.1, no. 1, pp. 61–89.
  • Meyer, John P. – Irving, Gregory P. – Allen, Natalie J. (1998) Examination of the Combined Effects of Work Values and Early Work Experiences on Organizational Commitment, Journal of Organizational Behavior, vol. 19, no. 1, January, pp.29–52.
  • Meyer, John P. et.al. (2002)“Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates and Consequences”, Journal of Vocational Behavior, vol. 61, no. 1, Agust, pp. 20–52.
  • Moorman, Robert. H. - Niehoff, Brian. P. - Organ, Dennis. W. (1993). Treating Employees Fairly and Organizational Citizenship Behavior: Sorting the Effects of Job Satisfaction, Organizational Commitment, and Procedural Justice”. Employee Responsibilities and Rights Journal, vol. 6 no. 3, pp. 209–225.
  • Mowday, Richard T. - Steers, Richard M. - Porter, Lyman W.(1979). The Measurement of Organizational Commitment, Journal of Vocational Behavior, no. 14, pp. 224–247.
  • Noor, Harun A. K. – Noor, Hasrul N. M. (2006). Evaluating The Psychometric Properties Of Allen And Meyer’s Organizational Commitment Scale: A Cross Cultural Application Among Malaysian Academic Librarians”, Malaysian Journal of Library & Information Science, vol. 11, no. 1, July, pp. 89–101.
  • Organ, Dennis W. - Podsakoff, Philip M. – MacKenzie, Scott B. (2006) Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences, SAGE Publications.
  • Organ, Dennis W. - Ryan, Katherine (1995). A MetaAnalytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior, Personel Psychology, vol. 48, no. 4, Winter, pp. 775–802.
  • O'Reilly, Charles - Chatman, Jennifer (1986). Organizational Commitment and Psychological Attachment: The Effects of Compliance, Identification, and Internalization on Prosocial Behavior, Journal of Applied Psychology, no. 71, pp. 492– 499.
  • Ölçüm Çetin, Münevver (2004). Örgütsel Vatandaşlık Davranışı, Nobel Yayın Dağıtım, Ankara.
  • Podsakoff, Philip M. et.al.(1990). Transformational Leader Behaviors and Their Effects on Followers' Trust in Leader, Satisfaction, and Organizational Citizenship Behaviors, Leadership Quarterly, vol. 1, pp. 107-142.
  • Powell, Deborah M. – Meyer, John P. (2004). Sidebet Theory and the Three-component Model of Organizational Commitment, Journal of Vocational Behavior, vol. 65, no. 1, pp. 157– 177.
  • Wiener, Yoash (1982). Commitment in Organizations: A Normative View, The Academy of Management Review, vol. 7, no. 3, July, pp. 418–428.
  • Yılmaz, Abdullah - Giderler, Ceren (2007). Örgütsel Vatandaşlık Davranışı Üzerine Kuramsal Bir İnceleme, EKEV Akademi Dergisi, p. 30, Yıl 11, Kış, pp. 263–278.
Toplam 21 adet kaynakça vardır.

Ayrıntılar

Diğer ID JA23CM67DJ
Bölüm Makaleler
Yazarlar

Eda Kılıç Bu kişi benim

Yayımlanma Tarihi 1 Eylül 2013
Yayımlandığı Sayı Yıl 2013 Cilt: 15 Sayı: 3

Kaynak Göster

APA Kılıç, E. (2013). The Relationship Among Organizational Commitment and Organizational Citizenship Behavior -A Research Study On Call Center Employees. ISGUC The Journal of Industrial Relations and Human Resources, 15(3), 83-93.
AMA Kılıç E. The Relationship Among Organizational Commitment and Organizational Citizenship Behavior -A Research Study On Call Center Employees. isguc. Eylül 2013;15(3):83-93.
Chicago Kılıç, Eda. “The Relationship Among Organizational Commitment and Organizational Citizenship Behavior -A Research Study On Call Center Employees”. ISGUC The Journal of Industrial Relations and Human Resources 15, sy. 3 (Eylül 2013): 83-93.
EndNote Kılıç E (01 Eylül 2013) The Relationship Among Organizational Commitment and Organizational Citizenship Behavior -A Research Study On Call Center Employees. ISGUC The Journal of Industrial Relations and Human Resources 15 3 83–93.
IEEE E. Kılıç, “The Relationship Among Organizational Commitment and Organizational Citizenship Behavior -A Research Study On Call Center Employees”, isguc, c. 15, sy. 3, ss. 83–93, 2013.
ISNAD Kılıç, Eda. “The Relationship Among Organizational Commitment and Organizational Citizenship Behavior -A Research Study On Call Center Employees”. ISGUC The Journal of Industrial Relations and Human Resources 15/3 (Eylül 2013), 83-93.
JAMA Kılıç E. The Relationship Among Organizational Commitment and Organizational Citizenship Behavior -A Research Study On Call Center Employees. isguc. 2013;15:83–93.
MLA Kılıç, Eda. “The Relationship Among Organizational Commitment and Organizational Citizenship Behavior -A Research Study On Call Center Employees”. ISGUC The Journal of Industrial Relations and Human Resources, c. 15, sy. 3, 2013, ss. 83-93.
Vancouver Kılıç E. The Relationship Among Organizational Commitment and Organizational Citizenship Behavior -A Research Study On Call Center Employees. isguc. 2013;15(3):83-9.