Öz
Organizational success and continuousness depend on business performance. Generally, profitability is used to evaluate business performance, but profitability can not provide a clear concentration on the critical mission of organizations. The main important instrumental for developing business performance is total quality management (TQM). The TQM aimed improvement business performance by using special means and methods. In the article, business performance will be evaluated by scrutinizing TQM applications, means and methods as focused area for performance. Therefore, the elements of TQM in using its applications will be analyzed depend on literature
Anahtar Kelimeler
TQM Overall business performance Performance and TQM Customer
Kaynakça
- ADAM, E.E., Jr. (1994), Alternative Quality Improvement Practices and Organization Performance, Journal of Operations Management, Vol. 12, pp. 27-44.
- AHIRE, S.L., Golhar, D.Y. and Waller, M.A. (1996), Development and Validation of TQM Implementation Constructs, Decision Sciences, Vol. 27 No. 1, s. 23-56.
- AKAL, Z. (1996). Performance Measurement and Control in Business, (Turkish), National Productivity Centre Publications, Ankara, pp.1
- AMARATUNGA, D., DAVID B., MARJAN S. (2000). “Assesment of facilities
- gement performance- what next ?”, Facilities, Vol.18, N. ½, mana pp. 66-75
- AMERICAN Quality Foundation and Ernst & Young (1991), International Quality Study: The Definitive Study of the Best International Quality Management Practices, Ernst & Young, Cleveland, OH.
- ANDERSON, E. W., Fornell, C. and Lehmann, D.R. (1994), Customer Satisfaction, Market Share, and Profitability: Findings from Sweden, Journal of Marketing, Vol. 58, July, pp. 53-56.
- ANDERSON, J.C. M. Rungtusonathom ve R.G. Schoeder (1994). “A Theory of QM Underlying The Deming Management Method”. Academy of Management Review. Vol: 19. No:3, ss.479 – 5
- ANDERSON, J.C., Rungtusana
- tham, M., Schroeder, R. and Devaraj, S.
- eliability Management, Vol. 13 No. 8, pp.
- Journal of Quality & R 79-96.
- BARAN, R. (1986), Understanding Behavior in Organizations, Allyn & Bacon, Boston, MA
- BARAN, R., Understanding Behaviour in Organizations, Allyn & Bacon, Boston, MA; 1986. BART, K Statements Management Studies, Vol. 35 No. 6, pp. 823-853.
- BUZZELL, R.D. and Wiersema, F.D. (1981), Successful Share-Building t S rategies, Harvard Business Review, Vol. 59, pp. 135-145.
- CHERRINGTON, D J., The Management ofHuman Resources, Fourth edition, Prentice-Hall, Englewood Cliff, New Jersey.1995
Öz
Örgütlerin başarısı ve sürekliliği iş performanslarına bağlıdır. Karlılık ölçütü işletmelerin performanslarının değerlendirmesinde temel unsur olarak kabul edilse de, bu tek başına yeterli değildir. İşletme performansını artırmanın önemli bir aracı Toplam kalite yönetimi (TKY)dir. TKY uygulamalarından beklenen, bazı özgün araç ve yöntemler kullanarak işletme performansını istenen düzeye getirebilmektir. Bu makalede işletme performansını artırmak için kullanılan TKY uygulamalarının özgün araç ve yöntemleri irdelenecektir. Bu nedenle literatüre bağlı kalarak yapılan çalışmalar çerçevesinde TKY’nin unsurları analiz edilecektir
Anahtar Kelimeler
Kaynakça
- ADAM, E.E., Jr. (1994), Alternative Quality Improvement Practices and Organization Performance, Journal of Operations Management, Vol. 12, pp. 27-44.
- AHIRE, S.L., Golhar, D.Y. and Waller, M.A. (1996), Development and Validation of TQM Implementation Constructs, Decision Sciences, Vol. 27 No. 1, s. 23-56.
- AKAL, Z. (1996). Performance Measurement and Control in Business, (Turkish), National Productivity Centre Publications, Ankara, pp.1
- AMARATUNGA, D., DAVID B., MARJAN S. (2000). “Assesment of facilities
- gement performance- what next ?”, Facilities, Vol.18, N. ½, mana pp. 66-75
- AMERICAN Quality Foundation and Ernst & Young (1991), International Quality Study: The Definitive Study of the Best International Quality Management Practices, Ernst & Young, Cleveland, OH.
- ANDERSON, E. W., Fornell, C. and Lehmann, D.R. (1994), Customer Satisfaction, Market Share, and Profitability: Findings from Sweden, Journal of Marketing, Vol. 58, July, pp. 53-56.
- ANDERSON, J.C. M. Rungtusonathom ve R.G. Schoeder (1994). “A Theory of QM Underlying The Deming Management Method”. Academy of Management Review. Vol: 19. No:3, ss.479 – 5
- ANDERSON, J.C., Rungtusana
- tham, M., Schroeder, R. and Devaraj, S.
- eliability Management, Vol. 13 No. 8, pp.
- Journal of Quality & R 79-96.
- BARAN, R. (1986), Understanding Behavior in Organizations, Allyn & Bacon, Boston, MA
- BARAN, R., Understanding Behaviour in Organizations, Allyn & Bacon, Boston, MA; 1986. BART, K Statements Management Studies, Vol. 35 No. 6, pp. 823-853.
- BUZZELL, R.D. and Wiersema, F.D. (1981), Successful Share-Building t S rategies, Harvard Business Review, Vol. 59, pp. 135-145.
- CHERRINGTON, D J., The Management ofHuman Resources, Fourth edition, Prentice-Hall, Englewood Cliff, New Jersey.1995
Ayrıntılar
| Diğer ID | JA24HZ29EM |
|---|---|
| Bölüm | Makaleler |
| Yazarlar | |
| Yayımlanma Tarihi | 1 Aralık 2007 |
| Yayımlandığı Sayı | Yıl 2007 Cilt: 9 Sayı: 4 |