Posta Sektöründe Dijital Dönüşümün Dinamikleri: Teknolojiler, Etkiler Ve Geleceğe Bakış

Yıl 2025, Cilt: 7 Sayı: 2, 145 - 155, 31.12.2025

Ali Burak Akbulut

https://doi.org/10.59940/jismar.1724460

Öz

Günümüzde posta hizmetleri, dijital dönüşüm sürecinin etkisiyle kapsamlı, çok boyutlu ve köklü bir dönüşüm geçirmektedir. Bu dönüşümün temel dinamiğini, iş süreçlerine entegre edilen dijital teknolojiler oluşturmaktadır. Özellikle yapay zekâ (AI), nesnelerin interneti (IoT), büyük veri analitiği, robotik süreç otomasyonu, bulut bilişim ve blok zincir gibi yenilikçi teknolojiler, posta sektörünün geleneksel hizmet anlayışını dönüştürerek sektörde yapısal bir değişim yaratmaktadır. Söz konusu teknolojiler, yalnızca operasyonel süreçlerde hız, doğruluk ve verimlilik sağlamakla kalmamakta, aynı zamanda müşteri odaklı hizmet tasarımlarının geliştirilmesine de olanak tanımaktadır. Bahse konu gelişmeler, sektördeki rekabet dinamiklerini köklü biçimde değiştirmiş; dijital dönüşüme uyum sağlayan işletmeler pazardaki konumlarını güçlendirmiş, hizmet çeşitliliğini artırmış ve tüketici taleplerine daha etkin yanıt verebilir hâle gelmiştir. Ayrıca, e-ticaret hacmindeki artışla beraber Covid-19 pandemisinin de hızlandırdığı dijital dönüşüm, posta hizmetlerinin daha esnek, çevik ve değişen müşteri taleplerine anında yanıt verebilen bir yapıya dönüşmesini sağlamıştır. Bu çalışma kapsamında, dijital dönüşümün posta sektörü üzerindeki etkileri bütüncül bir yaklaşımla ele alınmakta; sektörde uygulamaya konulan yenilikçi dijital teknolojiler ile bu teknolojilerin operasyonel süreçler ve rekabet avantajı üzerindeki etkileri analiz edilmektedir. Çalışmanın amacı, dijital teknolojilerin sektördeki dönüşüm sürecine nasıl yön verdiğini ortaya koymak ve bu bağlamda yenilikçi uygulamaların sektördeki yansımalarını değerlendirmektir

Anahtar Kelimeler

Posta Hizmetleri , Dijital Dönüşüm , Yenilikçi Teknolojiler.

Dynamics Of Digital Transformation In The Postal Sector: Technologies, Impacts And Future Outlook

Öz

Today, postal services are undergoing a comprehensive, multidimensional and radical transformation driven by the digital transformation process. The main dynamic of this transformation is driven by digital technologies integrated into business processes. In particular, innovative technologies such as artificial intelligence (AI), the Internet of Things (IoT), big data analytics, robotic process automation, cloud computing and blockchain are transforming the traditional service approach of the postal sector, creating a structural change in the sector. These technologies not only provide speed, accuracy and efficiency in operational processes, but also enable the development of customer-centric service designs. These developments have radically changed the competitive dynamics in the sector; businesses that have adapted to digital transformation have strengthened their market position, increased service diversity and become more responsive to consumer demands. In addition, digital transformation, accelerated by the Covid-19 pandemic along with the increase in e-commerce volume, has enabled postal services to transform into a more flexible, agile structure that can instantly respond to changing customer demands. This study takes a holistic approach to the impacts of digital transformation on the postal sector and analyzes the innovative digital technologies introduced in the sector and their impact on operational processes and competitive advantage. The aim of the study is to reveal how digital technologies have shaped the transformation process in the sector and to evaluate the reflections of innovative practices in the sector in this context.

Anahtar Kelimeler

Postal Services , Digital Transformation , Innovative Technologies.

Kaynakça

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