RSO Kullanıcılarının RSO'ya İlişkin Algısı

Yıl 2025, Cilt: 7 Sayı: 1, 38 - 51, 30.06.2025

Selçuk Kıran , Sena Süzük

https://doi.org/10.59940/jismar.1578001

Öz

Tekrarlanan ve katma değeri olmayan görevler için insan davranışını taklit edebilen, yazılım araçlarına dayalı bir otomasyon teknolojisi olan RSO teknolojisi son yıllarda, özellikle tekrar eden görevlerde hem bütçe tasarrufu sağlamakta hem de çalışanların yeteneklerini daha iyi gösterecekleri alanlar için vakitlerini ayırabilmelerini sağlamaktadır. Bu makalede de çoğunluğu yurt içinde yaşayan 221 RSO ile ilintili çalışanın (RSO kuran, RSO yazılımı programlayan, RSO ile iş süreçleri düzenlenen vb.) RSO teknolojisine bakışları, bir anket vasıtasıyla incelenmiştir. Çalışmanın sonucunda bazı konularda kadınların erkeklerden ve yurt dışında yaşayanların yurt içinde yaşayanlardan ayrıştıkları görülmüştür. Diğer yandan RSO kullanışlığı ile ilgili ölçeklerin regresyon testi yardımıyla yapılan analizlerinde ilginç sonuçlar bulunmuştur. Bunlara göre işlevsellik kullanıcı dostluğu getirmekte, RSO yazılımının avantajları projelerde başarı getirip ürünün benimsenmesini sağlamaktadır. Diğer yandan ankete katılanların çoğunun UIPath ürününü kullandıkları ve bu ürünü kullananların diğerlerine göre daha mutlu oldukları görülmüştür.

Anahtar Kelimeler

RSO , Robotik Süreç Otomasyonu , Süreç Yönetimi , Otomasyon

Perception of RPA Users on RPA

Öz

In recent years, RPA technology, which is an automation technology based on software tools that can imitate human behavior for repetitive and non-value-added tasks, has been providing budget savings, especially in repetitive tasks, and allowing employees to spare their time for areas where they can better demonstrate their talents. In this article, the opinions of 221 RPA-related employees (who install RPA, program RPA software, organize business processes with RPA, etc.), most of whom live in Turkey, on RPA technology were anaşyzed through a survey. As a result of the study, it was seen that women differ from men and those living abroad differ from those living in Turkey in some issues. On the other hand, interesting results were found in the analyzes of the scales related to RPA usability using regression testing. Accordingly, functionality brings user friendliness, and the advantages of RPA software bring success to projects and ensure product adoption. On the other hand, it was observed that most of the survey participants used the UIPath product and those who used this product were happier than others.

Anahtar Kelimeler

RPA , Robotic Process Automation , Business Process , Automation.

Kaynakça

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