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EVALUATING SOCIAL MEDIA USE AS A DATA SOURCE IN TOURISM RESEARCH IN TURKEY

Yıl 2025, Cilt: 8 Sayı: 1, 75 - 86, 02.08.2025

Öz

The increasing importance of social media for the tourism sector has increased the tendency towards social media studies. The aim of this study is to examine articles in refereed scientific journals published in Turkey, which are about tourism and social media and use Facebook, Instagram and Twitter as data sources, with a bibliometric approach. In the study, 57 articles published in an 11-year period (2014-2024) were considered. It is hoped that the results obtained from the analysis will contribute to the understanding of research trends in social media studies in the field of tourism. In addition, the study is important in terms of indicating gaps in the relevant literature and providing guiding suggestions for further studies.

Kaynakça

  • Abbasi, A. Z., Tsiotsou, R. H., Hussain, K., Rather, R. A., & Ting, D. H. (2023). Investigating the impact of social media images’ value, consumer engagement, and involvement on eWOM of a tourism destination: A transmittal mediation approach. Journal of Retailing and Consumer Services, 71, 103231.
  • Akehurst, G. (2009), User generated content: The use of blogs for tourism organisations and tourism consumers. Service Business, 3(1), 51-61.
  • Aluri, A., Slevitch, L., & Larzelere, R. (2016), The influence of embedded social media channels on travelers’ gratifications, satisfaction, and purchase intentions. Cornell Hospitality Quarterly, 57(3), 250-267.
  • Arica, R., Cobanoglu, C., Cakir, O., Corbaci, A., Hsu, M. J., & Della Corte, V. (2022). Travel experience sharing on social media: Effects of the importance attached to content sharing and what factors inhibit and facilitate it. International Journal of Contemporary Hospitality Management, 34(4), 1566-1586.
  • Armutcu, B., Tan, A., Amponsah, M., Parida, S., & Ramkissoon, H. (2023). Tourist behaviour: The role of digital marketing and social media. Acta psychologica, 240, 104025.
  • Barreda, A. A., Bilgihan, A., Nusair, K., & Okumus, F. (2016). Online branding: Development of hotel branding through interactivity theory. Tourism Management, 57, 180-192.
  • Bastrygina, T., Lim, W. M., Jopp, R., & Weissmann, M. A. (2024). Unraveling the power of social media influencers: Qualitative insights into the role of Instagram influencers in the hospitality and tourism industry. Journal of Hospitality and Tourism Management, 58, 214-243.
  • Berhanu, K., & Raj, S. (2024). The role of social media marketing in Ethiopian tourism and hospitality organizations: Applying the unified theory of acceptance and use of technology model. Cogent Social Sciences, 10(1), 2318866.
  • Bilgihan, A., Barreda, A., Okumus, F. & Nusair, K. (2016), Consumer perception of knowledge-sharing in travel-related online social networks. Tourism Management, 52(2), 287-296.
  • Camilleri, M. A., & Kozak, M. (2022). Interactive engagement through travel and tourism social media groups: A social facilitation theory perspective. Technology in Society, 71, 102098.
  • Carr, C. T., & Hayes, R. A. (2015). Social media: Defining, developing, and divining. Atlantic Journal of Communication, 23(1), 46-65.
  • Casaló, L.V., Flavián, C. & Guinalíu, M. (2010), Determinants of the intention to participate in firm-hosted online travel communities and effects on consumer behavioural intentions. Tourism Management, 31(6), 898-911.
  • Chan, N.L. & Guillet, B.D. (2011), Investigation of social media marketing: how does the hotel industry in Hong Kong perform in marketing on social media websites?. Journal of Travel & Tourism Marketing, 28(4), 345-368.
  • Chatterjee, J., & Dsilva, N. R. (2021). A study on the role of social media in promoting sustainable tourism in the states of Assam and Odisha. Tourism Critiques: Practice and Theory, 2(1), 74-90.
  • Chiu, C., Hsu, M., & Wang, E. (2006). Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories. Decision Support System, 42(3), 1872–1888.
  • De Bakker, F.G., Groenewegen, P., & Den Hond, F. (2005). A bibliometric analysis of 30 years of research and theory on corporate social responsibility and corporate social performance. Business & Society, 44(3), 283–317.
  • de Lurdes Calisto, M., & Sarkar, S. (2024). A systematic review of virtual reality in tourism and hospitality: The known and the paths to follow. International Journal of Hospitality Management, 116, 103623.
  • Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of Business Research, 133, 285-296.
  • Egger, R., & Yu, J. (2022). Identifying hidden semantic structures in Instagram data: A topic modelling comparison. Tourism Review, 77(4), 1234-1246.
  • Flores-Ruiz, D., Elizondo-Salto, A., & Barroso-González, M. D. L. O. (2021). Using social media in tourist sentiment analysis: A case study of Andalusia during the COVID-19 pandemic. Sustainability, 13(7), 3836.
  • Fotis, J. N., Buhalis, D., & Rossides, N. (2012). Social media use and impact during the holiday travel planning process (pp. 13-24). Springer-Verlag.
  • Gretzel, U., & Yoo, K. H. (2008). Use and impact of online travel reviews. Information and Communication Technologies in Tourism 2008, 35-46.
  • Harrigan, P., Evers, U., Miles, M., & Daly, T. (2017). Customer engagement with tourism social media brands. Tourism Management, 59, 597-609.
  • Hussain, T., Wang, D., & Li, B. (2024). Exploring the impact of social media on tourist behavior in rural mountain tourism during the COVID-19 pandemic: The role of perceived risk and community participation. Acta Psychologica, 242, 104113.
  • Idbenssi, S., Safaa, L., Perkumienė, D., & Škėma, M. (2023). Exploring the relationship between social media and tourist experiences: A bibliometric overview. Social Sciences, 12(8), 444.
  • Jiménez, M. Á. S., Carmona, D. G., & Moral, M. M. (2024). Evolution of the impact of social media in hospitality: A bibliometric analysis. Journal of Destination Marketing & Management, 31, 100868.
  • Kang, M., & Schuett, M.A. (2013), Determinants of sharing travel experiences in social media. Journal of Travel & Tourism Marketing, 30(1/2), 93-107.
  • Kaye, B. K. (1998). Uses and gratifications of the World Wide Web: From couch potato to Web potato. Atlantic Journal of Communication, 6(1), 21-40.
  • Keelson, S. A., Bruce, E., Egala, S. B., Amoah, J., & Bashiru Jibril, A. (2024). Driving forces of social media and its impact on tourists’ destination decisions: A uses and gratification theory. Cogent Social Sciences, 10(1), 2318878.
  • Kietzmann, J. H., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2011). Social media? Get serious! Understanding the functional building blocks of social media. Business Horizons, 54(3), 241-251.
  • Kim, J., & Hardin, A. (2010), The impact of virtual worlds on word-of-mouth: Improving social networking and servicescape in the hospitality industry. Journal of Hospitality Marketing and Management, 19(7), 735-753.
  • Kim, S., Koh, Y., Cha, J., & Lee, S. (2015). Effects of social media on firm value for US restaurant companies. International Journal of Hospitality Management, 49, 40-46.
  • Kitsios, F., Mitsopoulou, E., Moustaka, E., & Kamariotou, M. (2022). User-generated content in social media: A twenty-year bibliometric analysis in hospitality. Information, 13(12), 574.
  • Leung, D., Law, R., Van Hoof, H., & Buhalis, D. (2013). Social media in tourism and hospitality: A literature review. Journal of Travel & Tourism Marketing, 30(1-2), 3-22.
  • Leung, X. Y., Sun, J., & Bai, B. (2017). Bibliometrics of social media research: A co-citation and co-word analysis. International Journal of Hospitality Management, 66, 35-45.
  • Lin, Z., & Rasoolimanesh, S. M. (2024). Sharing tourism experiences in social media: A systematic review. Anatolia, 35(1), 67-81.
  • Minazzi, R. (2015). Social media marketing in tourism and hospitality. Springer.
  • Munar, A. M., & Jacobsen, J. K. S. (2013). Trust and involvement in tourism social media and web-based travel information sources. Scandinavian Journal of Hospitality and Tourism, 13(1), 1-19.
  • Nusair, K. (2020). Developing a comprehensive life cycle framework for social media research in hospitality and tourism: A bibliometric method 2002-2018. International Journal of Contemporary Hospitality Management, 32(3), 1041-1066.
  • Nusair, K., Butt, I., & Nikhashemi, S. R. (2019). A bibliometric analysis of social media in hospitality and tourism research. International Journal of Contemporary Hospitality Management, 31(7), 2691-2719.
  • Obar, J. A., & Wildman, S. (2015). Social media definition and the governance challenge: An introduction to the special issue. Telecommunications Policy, 39(9), 745-750.
  • Sainaghi, R., K€oseoglu, M.A., d’Angella, F. & Mehraliyev, F. (2020), Sharing economy: A co-citation analysis. Current Issues in Tourism, 23(8), 929-937.
  • Sano, K., Sano, H., Yashima, Y., & Takebayashi, H. (2024). The effects of temporal distance and post type on tourists' responses to destination marketing organizations’ social media marketing. Tourism Management, 101, 104844.
  • Smock, A. D., Ellison, N. B., Lampe, C., & Wohn, D. Y. (2011). Facebook as a toolkit: A uses and gratification approach to unbundling feature use. Computers in Human Behavior, 27(6), 2322-2329.
  • Tolossa, D. N., Sahibzada, A., Abdulhussein, H. F., & Pandya, D. H. B. (2023). The Impact of Social Media on Tourism: Bibliometric Analysis using Scopus Database. International Journal of Advanced Research in Science, Communication and Technology, 557-563.
  • Trammell, K. D., Tarkowski, A., Hofmokl, J., & Sapp, A. M. (2006). Rzeczpospolita blogów [Republic of blog]: Examining Polish bloggers through content analysis. Journal of Computer-Mediated Communication, 11, 702–722.
  • Tussyadiah, I. and Fesenmaier, D.R. (2009), Mediating tourist experiences: Access to places via shared videos. Annals of Tourism Research, 36(1), 24-40.
  • Viglia, G., Minazzi, R., & Buhalis, D. (2016). The influence of e-word-of-mouth on hotel occupancy rate. International Journal of Contemporary Hospitality Management, 28(9), 2035-2051.
  • Viñán-Ludeña, M. S., & de Campos, L. M. (2022a). Analyzing tourist data on Twitter: A case study in the province of Granada at Spain. Journal of Hospitality and Tourism Insights, 5(2), 435-464.
  • Viñán-Ludeña, M. S., & de Campos, L. M. (2022b). Discovering a tourism destination with social media data: BERT-based sentiment analysis. Journal of Hospitality and Tourism Technology, 13(5), 907-921.
  • Whiting, A., & Williams, D. (2013). Why people use social media: A uses and gratifications approach. Qualitative Market Research: An International Journal, 16(4), 362-369.
  • Yapıcı, O. Ö. (2022). Sosyal medya ve turizm konulu akademik yayinlarin görsel haritalama tekniğine göre bibliyometrik analizi. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 24(3), 1275-1292.
  • Yay, Ö., Güneri, B., & Atabay, E. (2022). Turizmde sosyal medya araştırmalarına panoramik bir inceleme. Güncel Turizm Araştırmaları Dergisi, 6(Ek2), 115-132.
  • Zeng, B., & Gerritsen, R. (2014). What do we know about social media in tourism? A review. Tourism Management Perspectives, 10, 27-36.

TÜRKİYE’DE TURİZM ARAŞTIRMALARINDA VERİ KAYNAĞI OLARAK SOSYAL MEDYA KULLANIMININ DEĞERLENDİRİLMESİ

Yıl 2025, Cilt: 8 Sayı: 1, 75 - 86, 02.08.2025

Öz

Sosyal medyanın turizm sektörü için hemen her gün artan önemi, sosyal medya çalışmalarına yönelimi arttırmıştır. Bu çalışmanın amacı, turizm ve sosyal medyayı konu alan ve veri kaynağı olarak Facebook, Instagram ve Twitter’ı kullanan, Türkiye’de yayınlanan hakemli bilimsel dergilerdeki makaleleri bibliyometrik bir yaklaşımla incelemektir. Çalışmada, 11 yıllık bir zaman diliminde (2014-2024) yayınlanan 57 makale ele alınmıştır. Analizlerden elde edilen sonuçların, turizm alanında sosyal medya çalışmalarının araştırma eğilimlerinin anlaşılmasına katkı sağlayacağı düşünülmektedir. Ayrıca çalışma ilgili literatür boşluklarını belirtmesi ve ileri çalışmalara yol gösterici öneriler sunması açısından önem taşımaktadır.

Kaynakça

  • Abbasi, A. Z., Tsiotsou, R. H., Hussain, K., Rather, R. A., & Ting, D. H. (2023). Investigating the impact of social media images’ value, consumer engagement, and involvement on eWOM of a tourism destination: A transmittal mediation approach. Journal of Retailing and Consumer Services, 71, 103231.
  • Akehurst, G. (2009), User generated content: The use of blogs for tourism organisations and tourism consumers. Service Business, 3(1), 51-61.
  • Aluri, A., Slevitch, L., & Larzelere, R. (2016), The influence of embedded social media channels on travelers’ gratifications, satisfaction, and purchase intentions. Cornell Hospitality Quarterly, 57(3), 250-267.
  • Arica, R., Cobanoglu, C., Cakir, O., Corbaci, A., Hsu, M. J., & Della Corte, V. (2022). Travel experience sharing on social media: Effects of the importance attached to content sharing and what factors inhibit and facilitate it. International Journal of Contemporary Hospitality Management, 34(4), 1566-1586.
  • Armutcu, B., Tan, A., Amponsah, M., Parida, S., & Ramkissoon, H. (2023). Tourist behaviour: The role of digital marketing and social media. Acta psychologica, 240, 104025.
  • Barreda, A. A., Bilgihan, A., Nusair, K., & Okumus, F. (2016). Online branding: Development of hotel branding through interactivity theory. Tourism Management, 57, 180-192.
  • Bastrygina, T., Lim, W. M., Jopp, R., & Weissmann, M. A. (2024). Unraveling the power of social media influencers: Qualitative insights into the role of Instagram influencers in the hospitality and tourism industry. Journal of Hospitality and Tourism Management, 58, 214-243.
  • Berhanu, K., & Raj, S. (2024). The role of social media marketing in Ethiopian tourism and hospitality organizations: Applying the unified theory of acceptance and use of technology model. Cogent Social Sciences, 10(1), 2318866.
  • Bilgihan, A., Barreda, A., Okumus, F. & Nusair, K. (2016), Consumer perception of knowledge-sharing in travel-related online social networks. Tourism Management, 52(2), 287-296.
  • Camilleri, M. A., & Kozak, M. (2022). Interactive engagement through travel and tourism social media groups: A social facilitation theory perspective. Technology in Society, 71, 102098.
  • Carr, C. T., & Hayes, R. A. (2015). Social media: Defining, developing, and divining. Atlantic Journal of Communication, 23(1), 46-65.
  • Casaló, L.V., Flavián, C. & Guinalíu, M. (2010), Determinants of the intention to participate in firm-hosted online travel communities and effects on consumer behavioural intentions. Tourism Management, 31(6), 898-911.
  • Chan, N.L. & Guillet, B.D. (2011), Investigation of social media marketing: how does the hotel industry in Hong Kong perform in marketing on social media websites?. Journal of Travel & Tourism Marketing, 28(4), 345-368.
  • Chatterjee, J., & Dsilva, N. R. (2021). A study on the role of social media in promoting sustainable tourism in the states of Assam and Odisha. Tourism Critiques: Practice and Theory, 2(1), 74-90.
  • Chiu, C., Hsu, M., & Wang, E. (2006). Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories. Decision Support System, 42(3), 1872–1888.
  • De Bakker, F.G., Groenewegen, P., & Den Hond, F. (2005). A bibliometric analysis of 30 years of research and theory on corporate social responsibility and corporate social performance. Business & Society, 44(3), 283–317.
  • de Lurdes Calisto, M., & Sarkar, S. (2024). A systematic review of virtual reality in tourism and hospitality: The known and the paths to follow. International Journal of Hospitality Management, 116, 103623.
  • Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of Business Research, 133, 285-296.
  • Egger, R., & Yu, J. (2022). Identifying hidden semantic structures in Instagram data: A topic modelling comparison. Tourism Review, 77(4), 1234-1246.
  • Flores-Ruiz, D., Elizondo-Salto, A., & Barroso-González, M. D. L. O. (2021). Using social media in tourist sentiment analysis: A case study of Andalusia during the COVID-19 pandemic. Sustainability, 13(7), 3836.
  • Fotis, J. N., Buhalis, D., & Rossides, N. (2012). Social media use and impact during the holiday travel planning process (pp. 13-24). Springer-Verlag.
  • Gretzel, U., & Yoo, K. H. (2008). Use and impact of online travel reviews. Information and Communication Technologies in Tourism 2008, 35-46.
  • Harrigan, P., Evers, U., Miles, M., & Daly, T. (2017). Customer engagement with tourism social media brands. Tourism Management, 59, 597-609.
  • Hussain, T., Wang, D., & Li, B. (2024). Exploring the impact of social media on tourist behavior in rural mountain tourism during the COVID-19 pandemic: The role of perceived risk and community participation. Acta Psychologica, 242, 104113.
  • Idbenssi, S., Safaa, L., Perkumienė, D., & Škėma, M. (2023). Exploring the relationship between social media and tourist experiences: A bibliometric overview. Social Sciences, 12(8), 444.
  • Jiménez, M. Á. S., Carmona, D. G., & Moral, M. M. (2024). Evolution of the impact of social media in hospitality: A bibliometric analysis. Journal of Destination Marketing & Management, 31, 100868.
  • Kang, M., & Schuett, M.A. (2013), Determinants of sharing travel experiences in social media. Journal of Travel & Tourism Marketing, 30(1/2), 93-107.
  • Kaye, B. K. (1998). Uses and gratifications of the World Wide Web: From couch potato to Web potato. Atlantic Journal of Communication, 6(1), 21-40.
  • Keelson, S. A., Bruce, E., Egala, S. B., Amoah, J., & Bashiru Jibril, A. (2024). Driving forces of social media and its impact on tourists’ destination decisions: A uses and gratification theory. Cogent Social Sciences, 10(1), 2318878.
  • Kietzmann, J. H., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2011). Social media? Get serious! Understanding the functional building blocks of social media. Business Horizons, 54(3), 241-251.
  • Kim, J., & Hardin, A. (2010), The impact of virtual worlds on word-of-mouth: Improving social networking and servicescape in the hospitality industry. Journal of Hospitality Marketing and Management, 19(7), 735-753.
  • Kim, S., Koh, Y., Cha, J., & Lee, S. (2015). Effects of social media on firm value for US restaurant companies. International Journal of Hospitality Management, 49, 40-46.
  • Kitsios, F., Mitsopoulou, E., Moustaka, E., & Kamariotou, M. (2022). User-generated content in social media: A twenty-year bibliometric analysis in hospitality. Information, 13(12), 574.
  • Leung, D., Law, R., Van Hoof, H., & Buhalis, D. (2013). Social media in tourism and hospitality: A literature review. Journal of Travel & Tourism Marketing, 30(1-2), 3-22.
  • Leung, X. Y., Sun, J., & Bai, B. (2017). Bibliometrics of social media research: A co-citation and co-word analysis. International Journal of Hospitality Management, 66, 35-45.
  • Lin, Z., & Rasoolimanesh, S. M. (2024). Sharing tourism experiences in social media: A systematic review. Anatolia, 35(1), 67-81.
  • Minazzi, R. (2015). Social media marketing in tourism and hospitality. Springer.
  • Munar, A. M., & Jacobsen, J. K. S. (2013). Trust and involvement in tourism social media and web-based travel information sources. Scandinavian Journal of Hospitality and Tourism, 13(1), 1-19.
  • Nusair, K. (2020). Developing a comprehensive life cycle framework for social media research in hospitality and tourism: A bibliometric method 2002-2018. International Journal of Contemporary Hospitality Management, 32(3), 1041-1066.
  • Nusair, K., Butt, I., & Nikhashemi, S. R. (2019). A bibliometric analysis of social media in hospitality and tourism research. International Journal of Contemporary Hospitality Management, 31(7), 2691-2719.
  • Obar, J. A., & Wildman, S. (2015). Social media definition and the governance challenge: An introduction to the special issue. Telecommunications Policy, 39(9), 745-750.
  • Sainaghi, R., K€oseoglu, M.A., d’Angella, F. & Mehraliyev, F. (2020), Sharing economy: A co-citation analysis. Current Issues in Tourism, 23(8), 929-937.
  • Sano, K., Sano, H., Yashima, Y., & Takebayashi, H. (2024). The effects of temporal distance and post type on tourists' responses to destination marketing organizations’ social media marketing. Tourism Management, 101, 104844.
  • Smock, A. D., Ellison, N. B., Lampe, C., & Wohn, D. Y. (2011). Facebook as a toolkit: A uses and gratification approach to unbundling feature use. Computers in Human Behavior, 27(6), 2322-2329.
  • Tolossa, D. N., Sahibzada, A., Abdulhussein, H. F., & Pandya, D. H. B. (2023). The Impact of Social Media on Tourism: Bibliometric Analysis using Scopus Database. International Journal of Advanced Research in Science, Communication and Technology, 557-563.
  • Trammell, K. D., Tarkowski, A., Hofmokl, J., & Sapp, A. M. (2006). Rzeczpospolita blogów [Republic of blog]: Examining Polish bloggers through content analysis. Journal of Computer-Mediated Communication, 11, 702–722.
  • Tussyadiah, I. and Fesenmaier, D.R. (2009), Mediating tourist experiences: Access to places via shared videos. Annals of Tourism Research, 36(1), 24-40.
  • Viglia, G., Minazzi, R., & Buhalis, D. (2016). The influence of e-word-of-mouth on hotel occupancy rate. International Journal of Contemporary Hospitality Management, 28(9), 2035-2051.
  • Viñán-Ludeña, M. S., & de Campos, L. M. (2022a). Analyzing tourist data on Twitter: A case study in the province of Granada at Spain. Journal of Hospitality and Tourism Insights, 5(2), 435-464.
  • Viñán-Ludeña, M. S., & de Campos, L. M. (2022b). Discovering a tourism destination with social media data: BERT-based sentiment analysis. Journal of Hospitality and Tourism Technology, 13(5), 907-921.
  • Whiting, A., & Williams, D. (2013). Why people use social media: A uses and gratifications approach. Qualitative Market Research: An International Journal, 16(4), 362-369.
  • Yapıcı, O. Ö. (2022). Sosyal medya ve turizm konulu akademik yayinlarin görsel haritalama tekniğine göre bibliyometrik analizi. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 24(3), 1275-1292.
  • Yay, Ö., Güneri, B., & Atabay, E. (2022). Turizmde sosyal medya araştırmalarına panoramik bir inceleme. Güncel Turizm Araştırmaları Dergisi, 6(Ek2), 115-132.
  • Zeng, B., & Gerritsen, R. (2014). What do we know about social media in tourism? A review. Tourism Management Perspectives, 10, 27-36.
Toplam 54 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Dijital Pazarlama
Bölüm Derleme
Yazarlar

Handan Aytekin 0000-0002-9875-581X

Gönderilme Tarihi 12 Mart 2025
Kabul Tarihi 27 Nisan 2025
Yayımlanma Tarihi 2 Ağustos 2025
Yayımlandığı Sayı Yıl 2025 Cilt: 8 Sayı: 1

Kaynak Göster

APA Aytekin, H. (2025). TÜRKİYE’DE TURİZM ARAŞTIRMALARINDA VERİ KAYNAĞI OLARAK SOSYAL MEDYA KULLANIMININ DEĞERLENDİRİLMESİ. Journal of Business in The Digital Age, 8(1), 75-86. https://doi.org/10.46238/jobda.1656333

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