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RETHINKING ORGANIZATIONAL CITIZENSHIP BEHAVIOR: CHALLENGES, CRITIQUES, AND ETHICAL FRONTIERS

Yıl 2024, Cilt: 6 Sayı: 2, 200 - 212, 30.07.2024

Öz

Organizational Citizenship Behavior (OCB) is a crucial component of organizational behavior. It concerns the extra efforts employees put forth outside their designated job duties. This research investigates OCB by analyzing its intricacies, difficulties, and perspectives. It aims to promote discussions and significantly contribute to advancing practice and research. The literature describes OCB as a complex concept that involves voluntary activities, including assisting coworkers, contributing ideas, and enhancing the workplace. Studies prove its benefits to numerous working aspects. It improves teamwork, employee happiness, and efficiency while reducing turnover. As a result, this nurtures a favorable organizational atmosphere and enhances employee welfare. This study explores the benefits and challenges of OCB. It highlights the lack of clarity in defining and categorizing OCB, the possible negative consequences of providing incentives, and the dangers of employee exhaustion. This necessitates reevaluating the understanding, evaluation, and moral decisions of OCB. Further investigation into OCB ought to consider the influence of cultural variances, individual motivations, and contextual elements on both OCB and the overall welfare of employees. Future studies should investigate the impact of organizational culture, leadership approaches, and industry factors on OCB and the overall welfare of employees.

Kaynakça

  • Albloush, A., Taha, S., Nassoura, A., Vij, A., Bohra, O. P., Masouad, N., & Hussien, A. A. (2020). Impact of organizational citizenship behavior on job performance in Jordan: The mediating role of perceived training opportunities. International Journal of Psychosocial Rehabilitation, 24(05), 5584-5600. https://doi.org/ 10.37200/IJPR/V24I5/PR2020264
  • Alexander, L., & Moore, M. (2007). Deontological ethics. In E.N. Zalta (Ed.) The Stanford Encyclopedia of Philosophy (Winter 2021 Edition).
  • Atan, A., Özgit, H., & Silman, F. (2022). Women Managers’ Perceptions of Organizational Citizenship Behaviors in The North Cyprus Hospitality Industry. In Ö. Yılmaz & Ç. Başarır (Eds.), Service Sectors Role for Economic Development at Local and National Level (pp. 117-136). Peter Lang GmbH Berlin.
  • Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and work engagement: The JD–R approach. Annu. Rev. Organ. Psychol. Organ. Behav., 1(1), 389-411. https://doi.org/10.1146/annurev-orgpsych-031413-091235
  • Basu, E., Pradhan, R. K., & Tewari, H. R. (2017). Impact of organizational citizenship behavior on job performance in Indian healthcare industries: The mediating role of social capital. International Journal of Productivity and Performance Management, 66(6), 780-796. https://doi.org/10.1108/IJPPM-02-2016-0048
  • Becton, J. B., & Field, H. S. (2009). Cultural differences in organizational citizenship behavior: A comparison between Chinese and American employees. The International Journal of Human Resource Management, 20(8), 1651–1669. https://doi.org/10.1080/09585190902770646
  • Beeri, I., Dayan, R., Vigoda-Gadot, E., & Werner, S. B. (2013). Advancing ethics in public organizations: The impact of an ethics program on employees’ perceptions and behaviors in a regional council. Journal of Business Ethics, 112, 59-78. https://doi.org/10.1007/s10551-012-1232-7
  • Bergeron, D. M. (2007). The potential paradox of organizational citizenship behavior: Good citizens at what cost? Academy of Management Review, 32(4), 1078-1095. https://doi.org/10.5465/amr.2007.26585791
  • Bolino, M. C., Klotz, A. C., Turnley, W. H., & Harvey, J. (2013). Exploring the dark side of organizational citizenship behavior. Journal of Organizational Behavior, 34(4), 542-559. https://doi.org/10.1002/job.1847
  • Bolino, M. C., Turnley, W. H., & Bloodgood, J. M. (2002). Citizenship behavior and the creation of social capital in organizations. Academy of Management Review, 27(4), 505–522. https://doi.org/10.5465/amr.2002.7566023
  • Bolino, M. C., Turnley, W. H., Gilstrap, J. B., & Suazo, M. M. (2010). Citizenship under pressure: What's a “good soldier” to do? Journal of Organizational Behavior, 31(6), 835–855. https://doi.org/10.1002/job.635
  • Campbell Pickford, H., & Joy, G. (2016). Organisational citizenship behaviours: Definitions and dimensions. Saïd Business School WP, 31. https://dx.doi.org/10.2139/ssrn.2893021
  • Chen, X. P., Hui, C., & Sego, D. J. (1998). The role of organizational citizenship behavior in turnover: Conceptualization and preliminary tests of key hypotheses. Journal of Applied Psychology, 83(6), 922. https://psycnet.apa.org/doi/10.1037/0021-9010.83.6.922
  • Coyne, I., & Ong, T. (2007). Organizational citizenship behaviour and turnover intention: A cross-cultural study. The International Journal of Human Resource Management, 18(6), 1085–1097. https://doi.org/10.1080/09585190701321831
  • Davila, M. C., & Finkelstein, M. A. (2013). Organizational citizenship behavior and well-being: Preliminary results. International Journal of Applied Psychology, 3(3), 45-51. https://doi.org/10.5923/j.ijap.20130303.03
  • Deci, E.L., Ryan, R.M. (1985). Conceptualizations of intrinsic motivation and self-determination. In Intrinsic Motivation and Self-Determination in Human Behavior. Perspectives in Social Psychology. Springer, https://doi.org/10.1007/978-1-4899-2271-7_2
  • Driver, J. (2011). Consequentialism. Routledge.
  • Eisele, P., & D’Amato, A. (2011). Psychological climate and its relation to work performance and well-being: The mediating role of Organizational Citizenship Behavior (OCB). Baltic Journal of Psychology, 12(1-2), 4-21.
  • Fatimah, O., Amiraa, A. M., & Halim, F. W. (2011). The relationships between organizational justice, organizational citizenship behavior, and job satisfaction. Pertanika J. Soc. Sci. & Hum, 19(5), 115-121.
  • Foote, D. A., & Li‐Ping Tang, T. (2008). Job satisfaction and organizational citizenship behavior (OCB): Does team commitment make a difference in self‐directed teams? Management Decision, 46(6), 933–947. https://doi.org/10.1108/00251740810882680
  • Frey, B. S., & Oberholzer-Gee, F. (1997). The cost of price incentives: An empirical analysis of motivation crowding-out. The American Economic Review, 87(4), 746-755. https://www.jstor.org/stable/2951373
  • George, J. M., & Jones, G. R. (1997). Organizational spontaneity in context. Human Performance, 10(2), 153–170. https://doi.org/10.1207/s15327043hup1002_6
  • Grant, A. M. (2008). Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity. Journal of Applied Psychology, 93(1), 48. https://psycnet.apa.org/doi/10.1037/0021-9010.93.1.48
  • Hamid, F. A., Widodo, S. E., & Buchdadi, A. D. (2022). The influence of transformational leadership, emotional intelligence, organizational climate, and teamwork towards organizational citizenship behavior of civil servants. International Journal for Applied Information Management, 2(3), 26-39. https://doi.org/10.47738/ijaim.v2i3.35
  • He, J., Zhang, H., & Morrison, A. M. (2019). The impacts of corporate social responsibility on organization citizenship behavior and task performance in hospitality: A sequential mediation model. International Journal of Contemporary Hospitality Management, 31(6), 2582-2598. https://doi.org/10.1108/IJCHM-05-2018-0378
  • Hui, C., Lam, S. & Law, K. (2000). Instrumental values of organizational citizenship behavior for promotion: A field quasi-experiment. Journal of Applied Psychology, 85(5), pp.822–828. https://psycnet.apa.org/doi/10.1037/0021-9010.85.5.822
  • Jahangir, N., Akbar, M. M., & Haq, M. (2004). Organizational citizenship behavior: Its nature and antecedents. BRAC University, 1(2), 1-8. http://hdl.handle.net/10361/517
  • Jung, H. S., & Yoon, H. H. (2012). The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel. International Journal of Hospitality Management, 31(2), 369-378. https://doi.org/10.1016/j.ijhm.2011.06.008
  • Khan, A. N., & Khan, N. A. (2022). The nexuses between transformational leadership and employee green organisational citizenship behaviour: Role of environmental attitude and green dedication. Business Strategy and the Environment, 31(3), 921-933. https://doi.org/10.1002/bse.2926
  • Kim, Y., Van Dyne, L., Kamdar, D. & Johnson, R. (2013). Why and when do motives matter? An integrative model of motives, role cognitions, and social support as predictors of OCB. Organizational Behavior and Human Decision Processes, 121(2), pp.231-245. https://doi.org/10.1016/j.obhdp.2013.03.004
  • Koopman, J., Lanaj, K., & Scott, B. A. (2016). Integrating the bright and dark sides of OCB: A daily investigation of the benefits and costs of helping others. Academy of Management Journal, 59(2), 414-435. https://doi.org/10.5465/amj.2014.0262
  • Lane, R. E. (1991). The market experience. Cambridge University Press.
  • LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior: a critical review and meta-analysis. Journal of Applied Psychology, 87(1), 52. https://psycnet.apa.org/doi/10.1037/0021-9010.87.1.52
  • Lestari, E. R., & Ghaby, N. K. F. (2018). The influence of Organizational Citizenship Behavior (OCB) on employee's job satisfaction and performance. Industria: Jurnal Teknologi dan Manajemen Agroindustri, 7(2), 116-123. https://doi.org/10.21776/ub.industria.2018.007.02.6
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ÖRGÜTSEL VATANDAŞLIK DAVRANIŞINI YENİDEN DÜŞÜNMEK: ZORLUKLAR, ELEŞTİRİLER VE ETİK SINIRLAR

Yıl 2024, Cilt: 6 Sayı: 2, 200 - 212, 30.07.2024

Öz

Örgütsel Vatandaşlık Davranışı (ÖVD), örgütsel davranışın önemli bir unsuru olarak kabul edilmektedir. Çalışanların belirlenen iş görevleri dışında ortaya koydukları ekstra çabalarla ilgilidir. Bu araştırma, ÖVD'nin karmaşıklıklarını, zorluklarını ve bakış açılarını analiz ederek incelemektedir. Amacı, tartışmaları teşvik etmek ve uygulama ile araştırmalara önemli ölçüde katkıda bulunmaktır. Literatür, ÖVD'yi iş arkadaşlarına yardım etmek, fikirlere katkıda bulunmak ve işyerini geliştirmek de dahil olmak üzere gönüllü faaliyetleri içeren karmaşık bir kavram olarak tanımlamaktadır. Çalışmalar, ekip çalışmasının, çalışan mutluluğunun ve verimliliğinin arttığını, aynı zamanda çalışan sirkülasyonunu azalttığını göstermektedir. Sonuç olarak, bu durum olumlu bir örgütsel atmosferi besler ve çalışanların refahını artırır. Bu çalışma, ÖVD'nin faydalarını ve zorluklarını araştırmayı hedeflemektedir. ÖVD'nin tanımlanması ve kategorize edilmesindeki netlik eksikliği, katkı sağlamanın olası olumsuz sonuçları ve olası tükenme tehlikesi vurgulanmaktadır. Bu durum ÖVD'nin anlam, ve ahlaki sonuçlar bakımından yeniden değerlendirilmesini gerektirmektedir. Daha fazla araştırma, kültürel farklılıkların, bireysel motivasyonların ve bağlamsal unsurların hem ÖVD hem de çalışanların genel refahı üzerindeki etkisini dikkate almalıdır. Yine, gelecekteki çalışmalarda, örgüt kültürünün, liderlik yaklaşımlarının ve endüstri faktörlerinin ÖVD ve çalışanların genel refahı üzerindeki etkisi de daha detaylı bir şekilde araştırılmalıdır.

Kaynakça

  • Albloush, A., Taha, S., Nassoura, A., Vij, A., Bohra, O. P., Masouad, N., & Hussien, A. A. (2020). Impact of organizational citizenship behavior on job performance in Jordan: The mediating role of perceived training opportunities. International Journal of Psychosocial Rehabilitation, 24(05), 5584-5600. https://doi.org/ 10.37200/IJPR/V24I5/PR2020264
  • Alexander, L., & Moore, M. (2007). Deontological ethics. In E.N. Zalta (Ed.) The Stanford Encyclopedia of Philosophy (Winter 2021 Edition).
  • Atan, A., Özgit, H., & Silman, F. (2022). Women Managers’ Perceptions of Organizational Citizenship Behaviors in The North Cyprus Hospitality Industry. In Ö. Yılmaz & Ç. Başarır (Eds.), Service Sectors Role for Economic Development at Local and National Level (pp. 117-136). Peter Lang GmbH Berlin.
  • Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and work engagement: The JD–R approach. Annu. Rev. Organ. Psychol. Organ. Behav., 1(1), 389-411. https://doi.org/10.1146/annurev-orgpsych-031413-091235
  • Basu, E., Pradhan, R. K., & Tewari, H. R. (2017). Impact of organizational citizenship behavior on job performance in Indian healthcare industries: The mediating role of social capital. International Journal of Productivity and Performance Management, 66(6), 780-796. https://doi.org/10.1108/IJPPM-02-2016-0048
  • Becton, J. B., & Field, H. S. (2009). Cultural differences in organizational citizenship behavior: A comparison between Chinese and American employees. The International Journal of Human Resource Management, 20(8), 1651–1669. https://doi.org/10.1080/09585190902770646
  • Beeri, I., Dayan, R., Vigoda-Gadot, E., & Werner, S. B. (2013). Advancing ethics in public organizations: The impact of an ethics program on employees’ perceptions and behaviors in a regional council. Journal of Business Ethics, 112, 59-78. https://doi.org/10.1007/s10551-012-1232-7
  • Bergeron, D. M. (2007). The potential paradox of organizational citizenship behavior: Good citizens at what cost? Academy of Management Review, 32(4), 1078-1095. https://doi.org/10.5465/amr.2007.26585791
  • Bolino, M. C., Klotz, A. C., Turnley, W. H., & Harvey, J. (2013). Exploring the dark side of organizational citizenship behavior. Journal of Organizational Behavior, 34(4), 542-559. https://doi.org/10.1002/job.1847
  • Bolino, M. C., Turnley, W. H., & Bloodgood, J. M. (2002). Citizenship behavior and the creation of social capital in organizations. Academy of Management Review, 27(4), 505–522. https://doi.org/10.5465/amr.2002.7566023
  • Bolino, M. C., Turnley, W. H., Gilstrap, J. B., & Suazo, M. M. (2010). Citizenship under pressure: What's a “good soldier” to do? Journal of Organizational Behavior, 31(6), 835–855. https://doi.org/10.1002/job.635
  • Campbell Pickford, H., & Joy, G. (2016). Organisational citizenship behaviours: Definitions and dimensions. Saïd Business School WP, 31. https://dx.doi.org/10.2139/ssrn.2893021
  • Chen, X. P., Hui, C., & Sego, D. J. (1998). The role of organizational citizenship behavior in turnover: Conceptualization and preliminary tests of key hypotheses. Journal of Applied Psychology, 83(6), 922. https://psycnet.apa.org/doi/10.1037/0021-9010.83.6.922
  • Coyne, I., & Ong, T. (2007). Organizational citizenship behaviour and turnover intention: A cross-cultural study. The International Journal of Human Resource Management, 18(6), 1085–1097. https://doi.org/10.1080/09585190701321831
  • Davila, M. C., & Finkelstein, M. A. (2013). Organizational citizenship behavior and well-being: Preliminary results. International Journal of Applied Psychology, 3(3), 45-51. https://doi.org/10.5923/j.ijap.20130303.03
  • Deci, E.L., Ryan, R.M. (1985). Conceptualizations of intrinsic motivation and self-determination. In Intrinsic Motivation and Self-Determination in Human Behavior. Perspectives in Social Psychology. Springer, https://doi.org/10.1007/978-1-4899-2271-7_2
  • Driver, J. (2011). Consequentialism. Routledge.
  • Eisele, P., & D’Amato, A. (2011). Psychological climate and its relation to work performance and well-being: The mediating role of Organizational Citizenship Behavior (OCB). Baltic Journal of Psychology, 12(1-2), 4-21.
  • Fatimah, O., Amiraa, A. M., & Halim, F. W. (2011). The relationships between organizational justice, organizational citizenship behavior, and job satisfaction. Pertanika J. Soc. Sci. & Hum, 19(5), 115-121.
  • Foote, D. A., & Li‐Ping Tang, T. (2008). Job satisfaction and organizational citizenship behavior (OCB): Does team commitment make a difference in self‐directed teams? Management Decision, 46(6), 933–947. https://doi.org/10.1108/00251740810882680
  • Frey, B. S., & Oberholzer-Gee, F. (1997). The cost of price incentives: An empirical analysis of motivation crowding-out. The American Economic Review, 87(4), 746-755. https://www.jstor.org/stable/2951373
  • George, J. M., & Jones, G. R. (1997). Organizational spontaneity in context. Human Performance, 10(2), 153–170. https://doi.org/10.1207/s15327043hup1002_6
  • Grant, A. M. (2008). Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity. Journal of Applied Psychology, 93(1), 48. https://psycnet.apa.org/doi/10.1037/0021-9010.93.1.48
  • Hamid, F. A., Widodo, S. E., & Buchdadi, A. D. (2022). The influence of transformational leadership, emotional intelligence, organizational climate, and teamwork towards organizational citizenship behavior of civil servants. International Journal for Applied Information Management, 2(3), 26-39. https://doi.org/10.47738/ijaim.v2i3.35
  • He, J., Zhang, H., & Morrison, A. M. (2019). The impacts of corporate social responsibility on organization citizenship behavior and task performance in hospitality: A sequential mediation model. International Journal of Contemporary Hospitality Management, 31(6), 2582-2598. https://doi.org/10.1108/IJCHM-05-2018-0378
  • Hui, C., Lam, S. & Law, K. (2000). Instrumental values of organizational citizenship behavior for promotion: A field quasi-experiment. Journal of Applied Psychology, 85(5), pp.822–828. https://psycnet.apa.org/doi/10.1037/0021-9010.85.5.822
  • Jahangir, N., Akbar, M. M., & Haq, M. (2004). Organizational citizenship behavior: Its nature and antecedents. BRAC University, 1(2), 1-8. http://hdl.handle.net/10361/517
  • Jung, H. S., & Yoon, H. H. (2012). The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel. International Journal of Hospitality Management, 31(2), 369-378. https://doi.org/10.1016/j.ijhm.2011.06.008
  • Khan, A. N., & Khan, N. A. (2022). The nexuses between transformational leadership and employee green organisational citizenship behaviour: Role of environmental attitude and green dedication. Business Strategy and the Environment, 31(3), 921-933. https://doi.org/10.1002/bse.2926
  • Kim, Y., Van Dyne, L., Kamdar, D. & Johnson, R. (2013). Why and when do motives matter? An integrative model of motives, role cognitions, and social support as predictors of OCB. Organizational Behavior and Human Decision Processes, 121(2), pp.231-245. https://doi.org/10.1016/j.obhdp.2013.03.004
  • Koopman, J., Lanaj, K., & Scott, B. A. (2016). Integrating the bright and dark sides of OCB: A daily investigation of the benefits and costs of helping others. Academy of Management Journal, 59(2), 414-435. https://doi.org/10.5465/amj.2014.0262
  • Lane, R. E. (1991). The market experience. Cambridge University Press.
  • LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior: a critical review and meta-analysis. Journal of Applied Psychology, 87(1), 52. https://psycnet.apa.org/doi/10.1037/0021-9010.87.1.52
  • Lestari, E. R., & Ghaby, N. K. F. (2018). The influence of Organizational Citizenship Behavior (OCB) on employee's job satisfaction and performance. Industria: Jurnal Teknologi dan Manajemen Agroindustri, 7(2), 116-123. https://doi.org/10.21776/ub.industria.2018.007.02.6
  • Leung, A. S. (2008). Matching ethical work climate to in-role and extra-role behaviors in a collectivist work setting. Journal of Business Ethics, 79, 43–55. https://doi.org/10.1007/s10551-007-9392-6
  • Mitchell, M. S., Cropanzano, R. S., & Quisenberry, D. M. (2012). Social exchange theory, exchange resources, and interpersonal relationships: A modest resolution of theoretical difficulties. In K. Törnblom & A. Kazemi (Eds.) Handbook of social resource theory: Theoretical extensions, empirical insights, and social applications (pp. 99–118). Springer. https://doi.org/10.1007/978-1-4614-4175-5_6
  • Morrison, E. W. (1996). Organizational citizenship behavior as a critical link between HRM practices and service quality. Human Resource Management, 35(3), 493–512. https://doi.org/10.1002/(SICI)1099-050X(199624)35:4%3C493::AID-HRM4%3E3.0.CO;2-R
  • Nguyen, P. N. D., Tran, V. D., & Le, D. N. T. (2022). Does organizational citizenship behavior predict organizational commitment of employees in higher educational institutions? Frontiers in Education, 7, 909263. https://doi.org/10.3389/feduc.2022.909263
  • Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books.
  • Organ, D. W. (2014). Organizational citizenship behavior: It's construct clean-up time. In W.C. Borman & S. J. Motowidlo (Eds.) Organizational citizenship behavior and contextual performance (pp. 85-97). Psychology Press.
  • Organ, D. W., & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48, 775-802. https://doi.org/10.1111/j.1744-6570.1995.tb01781.x
  • Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2005). Organizational citizenship behavior: Its nature, antecedents, and consequences. Sage Publications.
  • Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513–563. https://doi.org/10.1177/014920630002600307
  • Podsakoff, P. M., Mackenzie, S.B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behavior. The Leadership Quarterly, 1(2) 107–142. https://doi.org/10.1016/1048-9843(90)90009-7
  • Rapp, A. A., Bachrach, D. G., & Rapp, T. L. (2013). The influence of time management skill on the curvilinear relationship between organizational citizenship behavior and task performance. Journal of Applied Psychology, 98(4), 668. https://psycnet.apa.org/doi/10.1037/a0031733
  • Rousseau, D. M. (2011). The individual–organization relationship: The psychological contract. In S. Zedeck (Ed.), APA handbook of industrial and organizational psychology, Vol. 3. Maintaining, expanding, and contracting the organization (pp. 191–220). American Psychological Association. https://doi.org/10.1037/12171-005
  • Rubin, R. S., Dierdorff, E. C., & Bachrach, D. G. (2013). Boundaries of citizenship behavior: Curvilinearity and context in the citizenship and task performance relationship. Personnel Psychology, 66(2), 377-406. https://doi.org/10.1111/peps.12018
  • Salamon, S. D., & Deutsch, Y. (2006). OCB as a handicap: An evolutionary psychological perspective. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 27(2), 185-199. https://doi.org/10.1002/job.348
  • Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68 (4), 653–663. https://psycnet.apa.org/doi/10.1037/0021-9010.68.4.653
  • Turnipseed, D. L., & Murkison, E. (2000). A bi‐cultural comparison of organization citizenship behavior: Does the OCB phenomenon transcend national culture? The International Journal of Organizational Analysis, 8(2), 200–222. https://doi.org/10.1108/eb028917
  • Van Dyne, L. and Ellis, J. (2004). Job creep: A reactance theory perspective on organizational citizenship behavior as overfulfillment of obligations. In J. Coyle-Shapiro, L. Shore, M. Taylor and L. Tetrick, (Eds.)., The Employment Relationship: Examining psychological and contextual perspectives (pp.181-205), Oxford University Press.
  • Vigoda-Gadot, E. (2006). Compulsory Citizenship Behavior: Theorizing Some Dark Sides of the Good Soldier Syndrome in Organizations. Journal for the Theory of Social Behaviour, 36(1), 77-93. https://doi.org/10.1111/j.1468-5914.2006.00297.x
  • Wang, D., Ma, E., Kim, Y. S., Liu, A., & Berbekova, A. (2021). From good soldiers to happy employees: Exploring the emotional and well-being outcomes of organizational citizenship behavior. Journal of Hospitality and Tourism Management, 49, 570-579. https://doi.org/10.1016/j.jhtm.2021.11.005
  • Weaver JR, C. P. (2015). Expanding The Ethical Leadership Concept. Global Journal Of Educatıon (GJOE), 148.
  • Widarko, A., & Anwarodin, M. K. (2022). Work motivation and organizational culture on work performance: Organizational citizenship behavior (OCB) as mediating variable. Golden Ratio of Human Resource Management, 2(2), 123-138. https://doi.org/10.52970/grhrm.v2i2.207
  • Wright, P. M., George, J. M., Farnsworth, S. R., & McMahan, G. C. (1993). Productivity and extra-role behavior: The effects of goals and incentives on spontaneous helping. Journal of Applied Psychology, 78(3), 374–381. https://psycnet.apa.org/doi/10.1037/0021-9010.78.3.374
  • Wulandari, F., & Mila, F. Z. (2023). Mediation of organizational commitment the effect of personality traits and teamwork competencies on organizational citizenship behavior. Enrichment: Journal of Management, 13(2), 1568-1577. https://doi.org/10.35335/enrichment.v13i2.1434
  • Yam, K. C., Klotz, A. C., He, W., & Reynolds, S. J. (2017). From good soldiers to psychologically entitled: Examining when and why citizenship behavior leads to deviance. Academy of Management Journal, 60(1), 373–396. https://doi.org/10.5465/amj.2014.0234
  • Zabel, K., & Baltes, B. B. (2015). Aging and work. In J.D. Wright (Ed.), International Encyclopedia of the Social and Behavioral Sciences (2nd Edition). Elsevier. http://dx.doi.org/10.1016/B978-0-08-097086-8.22040-0
  • Zacarias, A. M., & Flores, J. E. (2024). Exploring school leaders’ ethical leadership and teachers’ organizational citizenship behaviour. Puissant, 5, 1630-1645.
Toplam 60 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Örgütsel Davranış
Bölüm Derleme Makaleler
Yazarlar

Arzu Atan 0000-0003-3089-4108

Erken Görünüm Tarihi 30 Temmuz 2024
Yayımlanma Tarihi 30 Temmuz 2024
Gönderilme Tarihi 23 Mayıs 2024
Kabul Tarihi 23 Temmuz 2024
Yayımlandığı Sayı Yıl 2024 Cilt: 6 Sayı: 2

Kaynak Göster

APA Atan, A. (2024). RETHINKING ORGANIZATIONAL CITIZENSHIP BEHAVIOR: CHALLENGES, CRITIQUES, AND ETHICAL FRONTIERS. Journal of Organizational Behavior Review, 6(2), 200-212.