Hata Yönetimi Kültürü ile Hatalardan Öğrenme İlişkisinde Psikolojik Güvenliğin Düzenleyici Rolü Üzerine Bir Araştırma

Öz

Hatalar, kaçınılmaz olarak tüm çalışma bağlamlarında yapılmaktadırlar. Hatalar olumsuz olarak kabul edilmekte ve bu nedenle utanç ve suçluluk kadar kaygı ve öfke gibi olumsuz tepkilere neden olabilmektedirler. Bu yüzden, örgütler hatalarla başa çıkmak için genellikle hata önlemeye odaklanmaktadırlar. Ancak örgütlerde hatalardan kaçınmak yerine, hataları yönetmek, hataların her yerde olduğunu ve tüm çabalara rağmen tamamen önlenemeyeceğini kabul etmek anlamına gelmektedir. Hatalar istenmeyen olaylar olmalarına rağmen, öğrenme süreçlerinin etkinleştirilmek gibi olumlu sonuçlara yol açabilmektedirler. Özellikle de psikolojik güvenlik ortamında hataları tartışmak, çalışanları hatalar hakkında konuşmaya ve fikirlerini dile getirmeye teşvik ederek örgütlerin hatalardan ders almasını sağlayacaktır. Buradan yola çıkarak bu çalışma, hata yönetimi kültürü, hatalardan ders alma ve psikolojik güvenlik arasındaki ilişkileri incelemeyi amaçlamaktadır. İstanbul’da kolayda örneklemiyle seçilen 527 çalışandan toplanan anket verileri bağlamında hata yönetimi kültürünün hatalardan öğrenme ve psikolojik güvenlik, psikolojik güvenliğin hatalardan öğrenme üzerinde pozitif bir etkiye sahip olduğu, ayrıca psikolojik güvenliğin hata yönetimi kültürü ve hatalardan öğrenme arasındaki ilişkide düzenleyici rolü olduğu bulunmuştur.

Anahtar Kelimeler

• hata yönetimi
• hata yönetimi kültürü
• psikolojik güvenlik
• hatalardan öğrenme.

A Research on the Moderating Effect of Psychological Safety on Error Management Culture and Learning from Errors Relationship

Öz

Errors are inevitably made in all working contexts. Errors are regarded as negative, and therefore they can cause negative reactions such as anxiety and anger as well as shame and guilt. Therefore, organizations often focus on error prevention in order to deal with errors. However, instead of avoiding errors in organizations, managing errors means that accepting that errors are everywhere and they cannot be completely avoided despite all efforts. Although errors are undesired events, they can lead to positive results such as activating learning processes. Discussing errors, especially in psychological safe work environments, will enable organizations to learn from errors by encouraging employees to talk about them and voice their opinions. Therefore, this study aims to examine the relationships between error management culture, learning from mistakes, and psychological security. In the context of the survey data from 527 employees selected using the convenience sampling method in Istanbul it has been found that error management culture has a positive effect on learning from errors and psychological safety, psychological safety on learning from errors, additionally psychological safety has a moderating effect on the relationship between error management culture and learning from errors.

Anahtar Kelimeler

• error management
• error management culture
• psychological safety
• learning from errors.

Kaynakça

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