Students' Behavioral Intentions Towards Learning and Using Chatbots in Education

Yıl 2025, Cilt: 8 Sayı: 1, 26 - 52, 31.05.2025

Betül Yıldızhan Bora , Cansu Şahin Kölemen

https://doi.org/10.53048/johass.1621817

Öz

Chatbots are artificial intelligence programs that interact with humans through text-based communication. These tools, which are widely used in many fields such as health, finance, and e-commerce, also play an important role in education. They contribute to students in various, areas such as providing information about learning materials, assisting with homework, providing guidance, and giving instant feedback. In addition, chatbots can create personalized lesson plans tailored to students' individual learning needs and track students' progress through data analysis. In addition to the advantages offered by chatbots, it is also important to examine students' attitudes towards using these tools. Therefore, this study aims to analyze students' behavioral intentions towards using chatbots in their education and training processes in detail and to reveal the main factors behind these intentions. The quantitative research method was adopted in the study, and a static group pretest-posttest design, one of the experimental designs, was used. Within the scope of the study, unlike the control group, the experimental group used chatbots in the activities included in the lesson plan for seven weeks. Participants were selected by the convenience sampling method, and a total of 72 students were included in the study. In the study, the “Behavioral Intentions towards the Use of Chatbots in Education and Learning” scale was used as a data collection tool. The differences between the pre-test and post-test scores of the groups were analyzed with an independent samples t-test; paired samples t-test was applied to determine the differences within groups. The findings revealed that there was a significant difference in the behavioral intentions of the experimental group towards using chatbots in education and training compared to the control group. In addition, when within-group differences were examined, it was found that there was a significant increase in the behavioral intentions of the experimental group, while there was no significant difference in the control group

Anahtar Kelimeler

Chatbots , Artificial intelligence tools , Education technology , Technology integration in education.

Kaynakça

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