NETWORK COMPETENCE AND OPERATIONAL PERFORMANCE: AN X-RAY OF POLARIS BANK IN SOUTH WEST NIGERIA

Yıl 2022, Cilt: 3 Sayı: 2, 154 - 162, 26.12.2022

Bayode Olusanya Babatunde Bayo Liafeez Overo Kazeem

Öz

Network competence has become an important issue in services organizations in the recent time. The frequent attention on this concept is as a result of dynamic environment where most businesses operate and the need for effectiveness and efficiency of operational performance. In essence, the study examined the impact of network competence on operational efficiency of the Polaris bank in Nigeria. Survey research design was adopted in this study, with a total number of 104 staff drawn from affected department (head of relationships, Cash officers, Business services Managers, Business Development Managers) using stratified sampling techniques. Multiple regression analysis was used for the analysis, the results revealed that network competence has a strong positive impact on operational efficiency (R2=.659, f =78.55; sig = 0.00). From the findings, it was recommended that banks should always explore the benefit of improved operational efficiency that is inherent in competence network through synergy and competitive advantage.

Anahtar Kelimeler

Network competence, Relationship building, Operational efficiency

Destekleyen Kurum

Osun State University, Osun State Nigeria

Kaynakça

• Anderson, E., Weitz, B. (2012). The use of pledges to build and sustain commitment in distribution channels, Journal of Marketing Research, 29(1), 8-34.
• Barn Meraj. (2019). Operational efficiency of Indian banking sector. A comparative analysis. International journal of emerging technologies 10 (3). 45 -50.
• Carter, L., & Gray, D. (2007). Relational competence, internal market orientation and employee performance. The Marketing Review, 7(4), 385-400.
• Chang, M. T., Harwood, R. J. (2001). The Use of Strategic Networks to Enhance Global Competitiveness in the Hong Kong Clothing Manufacturing Industry, Journal of the Textile Institute, 92(1), 76-83.
• DeNisiet Y., & Hamel, G., (2013). Alliance Advantage: The Art of Creating Value Through Partnering. Harvard Business School Press, Boston.
• Eckenhofer, E.M. (2009). Strategic networking as a management tool. In proceedings of the 1st international Ph.D. students conference on new economic challenges.
• Ezuma, K.E. & Ismail, M. (2017). Conceptualizing the influence of network competence on entrepreneurship growth in small and medium enterprises. Global Business and Management Research, 9(2), 30-44
• Faiz, G. A. I. (2015). The mediating effect of market orientation on the relationship between total quality management, entrepreneurial orientation and the performance of banks in Libya (Doctoral dissertation, Universiti Utara Malaysia).
• Garbarino, E., Johnson, M. S. (2014). The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships. The Journal of Marketing, 63(2),70-87.
• Kanghwa, Choi. (2010). From operational efficiency to financial efficiency. Asian journal of quality. 11(2). 137-145
• Lau, M. M, Moon, K. L., Zhang, Z. M. (2014). The antecedents of successful buyer-supplier relationships in strategic networks of the Hong Kong clothing industry, Journal of the Textile Institute, 96(5), 329-338.
• Ritter, T. & Gemunden, H. G. (2003). Network Competence: Its Impact on Innovation Success and Its Antecedents. Journal of Business Research, 56, 745-755
• Tehseen, S; Qureshi Z; Ramayah, T. (2018). Network competence and firms’ performance. International Journal of entrepreneurship, 22(2), 1-14.