The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study

Teddy - Chandra; Martha - Martha Ng; Stefani - Chandra; İyon Priyono

EN

The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study

Öz

The aim of this research is to examine the influence of service quality on student satisfaction and student loyalty at higher education institutions in Riau Province. The samples include 1,000 students from 13 universities and colleges in Riau Province. The exogenous variable is service quality while the endogenous variables are student satisfaction and student loyalty. Analytical tool used in this study were Structural Equation Modeling (SEM) and Analysis of Variance (ANOVA) along with SPSS21 and AMOS 21. The result indicated a significant positive influence of service quality towards student satisfaction and significant positive influence on student satisfaction towards student loyalty. Nevertheless, there is no significant and positive influence on the relationship between service quality and student loyalty.

Anahtar Kelimeler

Service quality,student satisfaction,student loyalty,structural equation modeling

Ayrıntılar

Birincil Dil

İngilizce

Konular

-

Bölüm

-

Yazarlar

Teddy - Chandra Bu kişi benim

Martha - Martha Ng Bu kişi benim

Stefani - Chandra Bu kişi benim

İyon Priyono Bu kişi benim

Yayımlanma Tarihi

1 Temmuz 2018

Gönderilme Tarihi

-

Kabul Tarihi

-

Yayımlandığı Sayı

Yıl 2018 Cilt: 9 Sayı: 3

IZ

https://izlik.org/JA67YG24HF

Kaynak Göster

RIS / Bibtex

APA

Chandra, T.-, Ng, M.- M., Chandra, S.-, & Priyono, İ. (2018). The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study. Journal of Social Studies Education Research, 9(3), 109-131. https://izlik.org/JA67YG24HF

AMA

1.Chandra T, Ng M M, Chandra S, Priyono İ. The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study. JSSER. 2018;9(3):109-131. https://izlik.org/JA67YG24HF

Chicago

Chandra, Teddy -, Martha - Martha Ng, Stefani - Chandra, ve İyon Priyono. 2018. “The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study”. Journal of Social Studies Education Research 9 (3): 109-31. https://izlik.org/JA67YG24HF.

EndNote

Chandra T-, Ng M- M, Chandra S-, Priyono İ (01 Temmuz 2018) The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study. Journal of Social Studies Education Research 9 3 109–131.

IEEE

[1]T.- Chandra, M.- M. Ng, S.- Chandra, ve İ. Priyono, “The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study”, JSSER, c. 9, sy 3, ss. 109–131, Tem. 2018, [çevrimiçi]. Erişim adresi: https://izlik.org/JA67YG24HF

ISNAD

Chandra, Teddy - - Ng, Martha - Martha - Chandra, Stefani - - Priyono, İyon. “The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study”. Journal of Social Studies Education Research 9/3 (01 Temmuz 2018): 109-131. https://izlik.org/JA67YG24HF.

JAMA

1.Chandra T-, Ng M- M, Chandra S-, Priyono İ. The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study. JSSER. 2018;9:109–131.

MLA

Chandra, Teddy -, vd. “The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study”. Journal of Social Studies Education Research, c. 9, sy 3, Temmuz 2018, ss. 109-31, https://izlik.org/JA67YG24HF.

Vancouver

1.Teddy - Chandra, Martha - Martha Ng, Stefani - Chandra, İyon Priyono. The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study. JSSER [Internet]. 01 Temmuz 2018;9(3):109-31. Erişim adresi: https://izlik.org/JA67YG24HF