Sosyal ve ekonomik değişimin otel çalışanlarının işe adanmışlık ve işten ayrılma niyetine etkisi

Abstract

Bu araştırmanın öncelikli amacı otel işletmelerinde çalışanların sosyal ve ekonomik değişim algılarının işe adanmışlıklarına ve işten ayrılma niyetlerine etkisini belirlemektedir. Ayrıca bu araştırmada işten ayrılma niyetinin çalışanların işe adanmışlıkları üzerindeki etkisinin de tespit edilmesi amaçlanmaktadır. Bu kapsamda oluşturulan bir anket formu Antalya’da faaliyet gösteren 5 yıldızlı otel işletmelerinde çalışan işgörenlere kolayda örnekleme yöntemiyle Ocak-Mart 2018 döneminde uygulanmış ve 401 geçerli anket formu elde edilmiştir. Yararlanılan ölçeklerin geçerlilikleri keşfedici faktör analizi, güvenirlikleri ise Cronbach alfa değerlerine bağlı olarak belirlenmiştir. Önerilen hipotezleri test etmek için yapılan regresyon analizleri sonucunda sosyal değişimin işe adanmışlığı artırdığı, işten ayrılma niyetini azalttığı; ekonomik değişimin sadece işten ayrılma niyetini artırdığı; işten ayrılma niyetinin ise işe adanmışlığı azalttığı belirlenmiştir. Bu kapsamda otel yöneticilerinin işgörenlerin işe adanmışlık gibi istendik tutumlarını artırmak için algılanan sosyal değişimi; işten ayrılma niyeti gibi istenmedik duygu ve düşünceleri azaltmak için algılanan sosyal değişimi pozitif hale getirmeleri önerilebilir.

Keywords

• Sosyal değişim,ekonomik değişim,işe adanmışlık,işten ayrılma niyeti

Impact of social and economic exchanges on hotel employees' job dedication and turnover intention

Abstract

The primary aim of this research is to the effect of the perceptions of hotel employees’ social and economic exchange on their job dedication and turnover intention. It is also aimed to determine the effect of hotel employees’ turnover intention on their job dedication in this research. In this context, questionnaire form was applied in January-March 2018 with convenience sampling method and 401 valid questionnaire forms were obtained. The validity of the scales was determined by exploratory factor analysis and their reliability was determined by Cronbach alpha values. It was found out in consequence of testing the hypotheses that social exchange increased job dedication and reduced turnover intention; economic exchange only increased turnover intention; turnover intention reduced job dedication. In this context, it can be suggested that hotel managers make positive changes in perceived social exchange in order to increase their willingness to work, such as job dedication. Another suggestion is to hotel managers make the perceived social change positive to reduce unwanted feelings and thoughts, such as turnover intention.

Keywords

• Social exchange,economic exchange,job dedication,turnover intention

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