Are Service Employees’ Job Satisfaction and Performance Affected by Perception of Leadership? Servant Leadership Sample.

Yıl 2020, Cilt: 30 Sayı: 1, 25 - 49, 30.06.2020

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Öz

In this study, the effects of servant leadership perception of service sector employees on their job satisfaction and job performance have been examined. For this purpose, the data obtained through a survey from 184 participants working in different branches of service sector in Ankara were analyzed. Confirmatory factor analysis (CFA) of each variable was performed with AMOS program. In order to reveal the relationship between variables and to test the hypotheses, correlation analysis and hierarchical regression analysis have been carried out. According to the findings, it has been observed that service sector employees’ perceptions of servant leadership have significant effects on their job satisfaction and job performance. In this context, it has been concluded that servant leadership perception is positively related to both job satisfaction and job performance. In the light of obtained findings, suggestions for service sector managers have been presented in order to increase the efficiency and productivity of service sector employees.

Anahtar Kelimeler

Leadership, Servant Leadership, Job Satisfaction, Job Performance

HİZMET ÇALIŞANLARININ İŞ TATMİNİ VE PERFORMANSI LİDERLİK ALGILAMALARINDAN ETKİLENİR Mİ? HİZMETKÂR LİDERLİK ÖRNEĞİ

Öz

Bu çalışmada, hizmet sektörü çalışanlarının hizmetkâr liderlik algısının iş tatmini ve iş performansı üzerine etkileri incelenmiştir. Bu amaçla, Ankara’da farklı hizmet dallarında görev yapan 184 çalışandan anket yoluyla elde edilen veriler analiz edilmiştir. Çalışmada her bir değişkene ait doğrulayıcı faktör analizi (DFA) AMOS programı ile yapılmıştır. Değişkenler arası ilişkileri ortaya koymak için korelasyon analizi, hipotezlerin test edilmesi maksadıyla hiyerarşik regresyon analizi yapılmıştır. Bulgulara göre, hizmet sektörü çalışanlarında hizmetkâr liderlik algısı iş tatmini ve iş performansı üzerinde önemli etkilere sahiptir. Bu bağlamda, hizmetkâr liderlik algısının hem iş tatmini hem de iş performansı ile pozitif ilişkili olduğu sonucuna varılmıştır. Elde edilen bulgular ışığında, hizmet sektörü yöneticilerine de konu ile ilgili önerilerde bulunulmuştur.

Anahtar Kelimeler

Liderlik, Hizmetkâr Liderlik, İş Tatmini, İş Performansı

Kaynakça

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