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Are Service Employees’ Job Satisfaction and Performance Affected by Perception of Leadership? Servant Leadership Sample.

Yıl 2020, Cilt 30, Sayı 1, 25 - 49, 30.06.2020

Öz

In this study, the effects of servant leadership perception of service sector employees on their job satisfaction and job performance have been examined. For this purpose, the data obtained through a survey from 184 participants working in different branches of service sector in Ankara were analyzed. Confirmatory factor analysis (CFA) of each variable was performed with AMOS program. In order to reveal the relationship between variables and to test the hypotheses, correlation analysis and hierarchical regression analysis have been carried out. According to the findings, it has been observed that service sector employees’ perceptions of servant leadership have significant effects on their job satisfaction and job performance. In this context, it has been concluded that servant leadership perception is positively related to both job satisfaction and job performance. In the light of obtained findings, suggestions for service sector managers have been presented in order to increase the efficiency and productivity of service sector employees.

Kaynakça

  • Akkoç, İ., Çalışkan, A. ve Turunç, Ö . (2012). Örgütlerde Gelişim Kültürü ve Algılanan Örgütsel Desteğin İş Tatmini ve İş Performansına Etkisi: Güvenin Aracılık Rolü. Yönetim ve Ekonomi: Celal Bayar Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 19(1), 105-135.
  • Alkış, H. (2008). Frederick Herzberg'in Çift Etmen Kuramının İşgörenin İş Tatminine Etkisi ve Otel İşletmelerinde Bir Uygulama (Yayımlanmamış Doktora Tezi), Gazi Üniversitesi, Ankara.
  • Ateş O. (2005). Aile Şirketleri: Değişim ve Süreklilik, Ankara Sanayi Odası Yayınları.
  • Bandura, A. (1977). Social learning theory. Englewood Cliffs, NJ: Prentice Hall.
  • Barney, J.B. (1986). Organizational Culture: Can it be a source of sustained competitive advantage?", Academy of Management Review, 11, 656-665.
  • Baron, R.M., Kenny, D.A. (1986). The Moderator Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations, Journal of Personality and Social Psychology, 51, 1173-1182.
  • Befort, N ve Hattrup, H. (2003). Valuing Task and Contextual Performance: Experience, Job Roles and Rating of the Importance of Job Behaviours. Applied H.R.M.Research, 8(1), 17-32.
  • Bingöl, Dursun. (2003). İnsan Kaynakları Yönetimi, Beta Yayınları, 5.Baskı, İstanbul.
  • Bogler, R. (2001). The Influence of Leadership Style on Teacher Job Satisfaction. Educational Administration Quarterly, 37(5): 662–83.
  • Bowling, N.A. (2007). Is the job satisfaction–job performance relationship spurious? A meta-analytic examination, Journal of Vocational Behavior, 71 (2), 167-185.
  • Burns, J.M. (1978). Leadership. Newyork, Harper and Row.
  • Büyüköztürk, Ş. (2007). Sosyal Bilimler İçin Veri Analizi El Kitabı, Pegem Yayıncılık, 8. Baskı, Ankara.
  • Campbell, J. P. (1990). Modeling the performance prediction problem in industrial and organizational psychology. In M. D. Dunnette& L. M. Hough (Eds.), Handbook of industrial and organizational psychology (2nd ed., Vol. 1, pp. 687– 732). Palo Alto, CA: Consulting Psychologists Press.
  • Chartrand, T. L., ve Bargh, J. A. (1999). The chameleon effect: Th eperception- behavior link and social interaction. Journal of Personality and Social Psychology, 76, 893–910.
  • Çöl, G. (2008). Algılanan Güçlendirmenin İş gören Performansı Üzerine Etkileri, Doğuş Üniversitesi Dergisi, 9 (1), 35-46.
  • Davis, K. (1981). Human Behavior at Work, OrganizationBehavior. New York: McGraw-Hill.
  • Ece, S. (2019). Hizmetkâr liderlik, işe yönelik tutum ve işten ayrılma niyeti arasındaki ilişki: Şırnak örneği, Business & Management Studies: An International Journal, 7(2), 795-813.
  • Eren, F. ve Yalçıntaş, M. (2017). Hizmetkâr Liderlik İle İş Tatmini Arasındaki İlişki: Bir Havayolu Şirketi Örneği, Uluslararası İktisadi ve İdari İncelemeler Dergisi, 10(19), 851-864.
  • Girard, S.H. (2000). Servant Leadership Qualities Exhibited by Illinois Public School District Superintendents’, Dissertation Abstracts International, 61(5): 9973347
  • Greenleaf, R.K. (1977) Servant Leadership: A Journey into the Nature of Legitimate Powerand Greatness. New York: PaulistPress.
  • Greenleaf, R. K. (2002). Servant leadership: A journey into the nature of legitimate power andg reatness (25th anniversary ed.). Mahwah, NJ: PaulistPress.
  • Hackman, R. ve Oldham, G. R. (1975). Development of the Job Diagnostic Survey. Journal of Applied Psychology, 60, 159-170.
  • Hellman, C M. (1997). Job Satisfaction and Intention to Leave. The Journal of Social Psychology, 137, 677-689.
  • Hunt, S. T. (1996). Generic work behavior: An investigation into the dimensions of entry-level, hourly job performance. Personnel Psychology, 49, 51–83.
  • Hunter, J. (2004). The world’s most powerful leadership principle: How t obecome a servant leader. New York: Crown Business.
  • Irving, J.A. (2005) Servant Leadership and the Effectiveness of Teams, Dissertation Abstracts International, 66(4), 3173207.
  • Jenkins, M. ve Stewart, A.C. (2010). The importance of a servant leader orientation. Health Care Management Review, 35(1), 46-54.
  • Johnson, C. (2001). Meeting The Ethical Challenges of Leadership. Thousand Oaks, CA: SAGE Publications.
  • Kalleberg, A.L. ve Loscocco, K.A. (1983). Aging, Vaiues and Rewards: Expiaining Age Difference in Satisfaction. American Sociological Review, 48, 1983.
  • Liden, R. C., Wayne S. J., Zhao H. ve Henderson D. (2008). Servant leadership: development of a multidimensional measure and multi-level assessment. The Leadership Quarterly 19, 161–177.
  • Locke, E. A. (1976). The nature and causes of job satisfaction. In M.D. Dunnet (ed.). Handbook of industrial and organizational psychology, Chicago: Rand McNally, 1279-1350.
  • Luthans, F. (1992). Organizational Behavior. Sixth Edition, New York: McGraw-Hill Inc.
  • Luthans, F. (1995). Organizational Behavior, New York, McGraw Hill Co.
  • Mayer, D. M., Aquino, K., Greenbaum, R. L., ve Kuenzi, M. (2012). Who displays ethical leadership, and why does it matter? An examination of antecedents andc onsequences of ethical leadership. Academy of Management Journal, 55, 151–171.
  • Meydan, C.H. (2010). Örgüt kültürü, Örgütsel Güç ve Örgütsel Adalet Algılarının Bireyin Tatmini ve Örgüte Bağlılığı Üzerine Etkisi: Kamuda Bir Çalışma (Yayımlanmamış Doktora Tezi), Kara Harp Okulu Savunma Bilimleri Enstitüsü, Ankara.
  • Meydan, C.H. ve Şeşen, H. (2011). Yapısal Eşitlik Modellemesi AMOS Uygulamaları, Detay Yayıncılık, Ankara.
  • Miears, L.D. (2004) ‘Servant-Leadership and JobSatisfaction: A Correlational Study in Texas Education Agency Region X Public Schools’, Dissertation Abstracts International 65(9): 3148083.
  • Milliman, J., ve Ferguson, J. (1999). Spirit and community at Southwest Airlines: An investigation of a spiritual values-based model. Journal of Organizational Change Management, 12(3), 221.
  • Motowidlo, S. J. (2003). Job performance. In W. C. Borman, D. R. Ilgen, R. J. Klimoski (Eds.), Handbook of psychology, Vol. 12: Handbook of industrial and organizational psychology (pp. 39-53). New York: Wiley.
  • Motowidlo, S. J., ve Van Scotter, J. R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79, 475-480.
  • Motowidlo, S.J., Borman, W.C. ve Schmit, M.J. (1997). A Theory of Individual Difference in Task and Contextual Performance. Human Performance, 10(2), 71-83.
  • Newstrom, J. W. ve Davis, K. (1993). Organizational Behavior. Human Behavior at Work. 9th Edition, McGraw-Hill, New York.
  • Onay, M. (2011). The Effect of Emotional Intelligence and Emotional Labor on Task Performance and Contextual Performance. Ege Academic Review, 11(4), 587-600.
  • Organ, D. ve Hamner, W.C., (1982). Organizational Behavior: An Applied Psychological Approach, Texas, Business PublicationInc. 44 Beğenirbaş, Can Yalçın
  • Oshagbemi, T. (2000). Is Length of Service Related to the Level of Job Satisfaction?. International Journal of Social Economics, 27, 213-226.
  • Ostroff, C. (1992). The Relationship Between Satisfaction, Attitudes, and Performance: An Organizational Level Analysis, Journal of Applied Psychology 77, 963–974.
  • Özdamar, K. (1999). Paket programlar ile istatistiksel veri analizi. Eskişehir: Kaan Kitabevi.
  • Patterson, K.A. (2003). Servant Leadership: A Theoretical Model. Dissertation Abstracts International, 64(2): 3082719.
  • Riverstone. L. (2004). Servant Leadership: A Manifistation of Postmaterialism?. Global Virtue Ethics Review, 5(3), 95.
  • Rode, J. C., (2004). "Job Satisfaction and Life Satisfaction Revisited: A Longitudinal Test of an Integrated Model", Human Relations, 57, 1205-1230.
  • Rosette, D. (2006). The impact of Organizational Values and Performance Management Congruency on Satisfaction and Commitment. Asia Pacific Journal of Human Resources, 44, 7-24.
  • Russell, R.F. ve Stone, A.G. (2002). A Review of Servant Leadership Attributes: Developing a Practical Model. Leadership and Organization Development Journal, 12(3), 145–57.
  • Russell, R. F. (2001). The role of values in servant leadership. Leadership & Organization Development Journal, 22(2).
  • Sendjaya, S., ve Sarros, J. (2002). Servant leadership: Itso rigin, development, and application in organizations. Journal of Leadership and Organizational Studies, 9(2), 57-64.
  • Smith, C. (2005). Servant Leadership: The Leadership Theory of Robert K. Greenleaf, retrieved from http://www.carolsmith.us/downloads/ 640greenleaf.pdf
  • Spears, L. C. (2002). Introduction: Tracing the past, present, and future of servant-leadership. In L. C. Spears & M. Lawrence (Eds.), Focus on leadership: Servant-leadershipforthe 21st century (pp. 1-16). New York: John Wiley&Sons.
  • Spector, P. E., (1997). Job Satisfaction; Application, Assessment, Causes, and Consequences. London, Sage.
  • Stone, A.G., Russell, F.R. ve Patterson, K. (2004). Transformational Versus Servant Leadership: A Difference in Leadership Focus. The Leadership and Organization Development Journal, 25(4), 349–61.
  • Stone, A.G. ve Patterson, K. (2005). The History of Leadership Focus’, Servant Leadership Round table. Available at: http://www.regent.edu/acad/sls/ServantLeadershipRoundtable.
  • Stringer, L. (2006). The link between the quality of the supervisor-employee relations and the level of the employee’s job satisfaction. Public Organization Review, 6(2), 125- 142.
  • Suliman, A.M.T. (2001). Work Performance: Is It One Thing or Many Things? The Multidimensionality of Performance in a Middle Eastern Context. International Journal of Human Resource Management, 12(6), 1049- 1061.
  • Suliman, A.M.T. (2007). Links between Justice, Satisfaction and Performance in the Workplace: A Survey in the UAB and Arabic Context. Journal of Management Development, 26(4), 294-311.
  • Tabachnick, B.G. ve Fidell, L.S. (2013). Using multivariate statistics (Sixth edition). United States: Pearson Education.
  • Tabak, A., Şeşen, H. ve Öz, T. (2012). Liderlikte Güncel Yaklaşımlar ve Uygulamada Kullanılabilecek Ölçekler, Detay Yayıncılık, Ankara.
  • Taşlıyan, M., (2007). Turizm ve Seyahat Sektöründe Çalışanların İş Tatmini ile Müşterilerin Memnuniyeti Arasındaki ilişki: Kahramanmaraş’ta Bir Alan Çalışması. Selçuk Üniversitesi Karaman i.i.B.F. Dergisi, 12.
  • Thompson, C.H. (2003). The Public School Super intendent and Servant Leadership. Dissertation Abstracts International, 66(9): 3190501
  • Tsoukas, H., ve Knudsen, C. (2003). Introduction: The need for meta-theoretical reflection. In Tsoukas&Knudsen (Eds.), The Oxford handbook of organization theory. Oxford, UK: Oxford University Press.
  • Vroom, H. V. (1964). The Determination of Job Satisfaction Work and Motivation. New York: John Wiley and Sons.
  • Viswesvaran, C. ve Ones, D. S. (2000). Perspectives on Models of Job Performance. International Journal of Selection and Assessment, 8(4), 216-226.
  • Walumbwa, F.O., Hartnell, C.A. ve Oke, A. (2010). Servant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: a cross-level investigation. Journal of Applied Psychology, 95(3), 517-529.
  • Weiss, H.M. (2002). Deconstructing Job Satisfaction Separating Evaluations, Beliefs and Affective Experiences. Human Resource Management Review, 12, 174.
  • Woodruff, T.R. (2004). Executive Pastors’ Perception of Leadership and Management Competencies Needed for Local Church Administration. Dissertation Abstracts International 3128851
  • Yaffe, T., ve Kark, R. (2011). Leading by example: The case of leader OCB. Journal of Applied Psychology, 96, 806 – 826.
  • Yukl, G. (2002) Leadership in Organizations. Upper Saddle River, NJ: PrenticeHall
  • Yukl, G. (2010). Leadership in organizations (7th ed.). Upper Saddle River, NJ: Prentice Hall.
  • Ziegler, R., Hagen, B. ve Dieh, M. (2012). Relationship Between Job Satisfaction and Job Performance: Job Ambivalence as a Moderator. Journal of Applied SocialPsychology, 42 (8), 2019–2040.

HİZMET ÇALIŞANLARININ İŞ TATMİNİ VE PERFORMANSI LİDERLİK ALGILAMALARINDAN ETKİLENİR Mİ? HİZMETKÂR LİDERLİK ÖRNEĞİ

Yıl 2020, Cilt 30, Sayı 1, 25 - 49, 30.06.2020

Öz

Bu çalışmada, hizmet sektörü çalışanlarının hizmetkâr liderlik algısının iş tatmini ve iş performansı üzerine etkileri incelenmiştir. Bu amaçla, Ankara’da farklı hizmet dallarında görev yapan 184 çalışandan anket yoluyla elde edilen veriler analiz edilmiştir. Çalışmada her bir değişkene ait doğrulayıcı faktör analizi (DFA) AMOS programı ile yapılmıştır. Değişkenler arası ilişkileri ortaya koymak için korelasyon analizi, hipotezlerin test edilmesi maksadıyla hiyerarşik regresyon analizi yapılmıştır. Bulgulara göre, hizmet sektörü çalışanlarında hizmetkâr liderlik algısı iş tatmini ve iş performansı üzerinde önemli etkilere sahiptir. Bu bağlamda, hizmetkâr liderlik algısının hem iş tatmini hem de iş performansı ile pozitif ilişkili olduğu sonucuna varılmıştır. Elde edilen bulgular ışığında, hizmet sektörü yöneticilerine de konu ile ilgili önerilerde bulunulmuştur.

Kaynakça

  • Akkoç, İ., Çalışkan, A. ve Turunç, Ö . (2012). Örgütlerde Gelişim Kültürü ve Algılanan Örgütsel Desteğin İş Tatmini ve İş Performansına Etkisi: Güvenin Aracılık Rolü. Yönetim ve Ekonomi: Celal Bayar Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 19(1), 105-135.
  • Alkış, H. (2008). Frederick Herzberg'in Çift Etmen Kuramının İşgörenin İş Tatminine Etkisi ve Otel İşletmelerinde Bir Uygulama (Yayımlanmamış Doktora Tezi), Gazi Üniversitesi, Ankara.
  • Ateş O. (2005). Aile Şirketleri: Değişim ve Süreklilik, Ankara Sanayi Odası Yayınları.
  • Bandura, A. (1977). Social learning theory. Englewood Cliffs, NJ: Prentice Hall.
  • Barney, J.B. (1986). Organizational Culture: Can it be a source of sustained competitive advantage?", Academy of Management Review, 11, 656-665.
  • Baron, R.M., Kenny, D.A. (1986). The Moderator Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations, Journal of Personality and Social Psychology, 51, 1173-1182.
  • Befort, N ve Hattrup, H. (2003). Valuing Task and Contextual Performance: Experience, Job Roles and Rating of the Importance of Job Behaviours. Applied H.R.M.Research, 8(1), 17-32.
  • Bingöl, Dursun. (2003). İnsan Kaynakları Yönetimi, Beta Yayınları, 5.Baskı, İstanbul.
  • Bogler, R. (2001). The Influence of Leadership Style on Teacher Job Satisfaction. Educational Administration Quarterly, 37(5): 662–83.
  • Bowling, N.A. (2007). Is the job satisfaction–job performance relationship spurious? A meta-analytic examination, Journal of Vocational Behavior, 71 (2), 167-185.
  • Burns, J.M. (1978). Leadership. Newyork, Harper and Row.
  • Büyüköztürk, Ş. (2007). Sosyal Bilimler İçin Veri Analizi El Kitabı, Pegem Yayıncılık, 8. Baskı, Ankara.
  • Campbell, J. P. (1990). Modeling the performance prediction problem in industrial and organizational psychology. In M. D. Dunnette& L. M. Hough (Eds.), Handbook of industrial and organizational psychology (2nd ed., Vol. 1, pp. 687– 732). Palo Alto, CA: Consulting Psychologists Press.
  • Chartrand, T. L., ve Bargh, J. A. (1999). The chameleon effect: Th eperception- behavior link and social interaction. Journal of Personality and Social Psychology, 76, 893–910.
  • Çöl, G. (2008). Algılanan Güçlendirmenin İş gören Performansı Üzerine Etkileri, Doğuş Üniversitesi Dergisi, 9 (1), 35-46.
  • Davis, K. (1981). Human Behavior at Work, OrganizationBehavior. New York: McGraw-Hill.
  • Ece, S. (2019). Hizmetkâr liderlik, işe yönelik tutum ve işten ayrılma niyeti arasındaki ilişki: Şırnak örneği, Business & Management Studies: An International Journal, 7(2), 795-813.
  • Eren, F. ve Yalçıntaş, M. (2017). Hizmetkâr Liderlik İle İş Tatmini Arasındaki İlişki: Bir Havayolu Şirketi Örneği, Uluslararası İktisadi ve İdari İncelemeler Dergisi, 10(19), 851-864.
  • Girard, S.H. (2000). Servant Leadership Qualities Exhibited by Illinois Public School District Superintendents’, Dissertation Abstracts International, 61(5): 9973347
  • Greenleaf, R.K. (1977) Servant Leadership: A Journey into the Nature of Legitimate Powerand Greatness. New York: PaulistPress.
  • Greenleaf, R. K. (2002). Servant leadership: A journey into the nature of legitimate power andg reatness (25th anniversary ed.). Mahwah, NJ: PaulistPress.
  • Hackman, R. ve Oldham, G. R. (1975). Development of the Job Diagnostic Survey. Journal of Applied Psychology, 60, 159-170.
  • Hellman, C M. (1997). Job Satisfaction and Intention to Leave. The Journal of Social Psychology, 137, 677-689.
  • Hunt, S. T. (1996). Generic work behavior: An investigation into the dimensions of entry-level, hourly job performance. Personnel Psychology, 49, 51–83.
  • Hunter, J. (2004). The world’s most powerful leadership principle: How t obecome a servant leader. New York: Crown Business.
  • Irving, J.A. (2005) Servant Leadership and the Effectiveness of Teams, Dissertation Abstracts International, 66(4), 3173207.
  • Jenkins, M. ve Stewart, A.C. (2010). The importance of a servant leader orientation. Health Care Management Review, 35(1), 46-54.
  • Johnson, C. (2001). Meeting The Ethical Challenges of Leadership. Thousand Oaks, CA: SAGE Publications.
  • Kalleberg, A.L. ve Loscocco, K.A. (1983). Aging, Vaiues and Rewards: Expiaining Age Difference in Satisfaction. American Sociological Review, 48, 1983.
  • Liden, R. C., Wayne S. J., Zhao H. ve Henderson D. (2008). Servant leadership: development of a multidimensional measure and multi-level assessment. The Leadership Quarterly 19, 161–177.
  • Locke, E. A. (1976). The nature and causes of job satisfaction. In M.D. Dunnet (ed.). Handbook of industrial and organizational psychology, Chicago: Rand McNally, 1279-1350.
  • Luthans, F. (1992). Organizational Behavior. Sixth Edition, New York: McGraw-Hill Inc.
  • Luthans, F. (1995). Organizational Behavior, New York, McGraw Hill Co.
  • Mayer, D. M., Aquino, K., Greenbaum, R. L., ve Kuenzi, M. (2012). Who displays ethical leadership, and why does it matter? An examination of antecedents andc onsequences of ethical leadership. Academy of Management Journal, 55, 151–171.
  • Meydan, C.H. (2010). Örgüt kültürü, Örgütsel Güç ve Örgütsel Adalet Algılarının Bireyin Tatmini ve Örgüte Bağlılığı Üzerine Etkisi: Kamuda Bir Çalışma (Yayımlanmamış Doktora Tezi), Kara Harp Okulu Savunma Bilimleri Enstitüsü, Ankara.
  • Meydan, C.H. ve Şeşen, H. (2011). Yapısal Eşitlik Modellemesi AMOS Uygulamaları, Detay Yayıncılık, Ankara.
  • Miears, L.D. (2004) ‘Servant-Leadership and JobSatisfaction: A Correlational Study in Texas Education Agency Region X Public Schools’, Dissertation Abstracts International 65(9): 3148083.
  • Milliman, J., ve Ferguson, J. (1999). Spirit and community at Southwest Airlines: An investigation of a spiritual values-based model. Journal of Organizational Change Management, 12(3), 221.
  • Motowidlo, S. J. (2003). Job performance. In W. C. Borman, D. R. Ilgen, R. J. Klimoski (Eds.), Handbook of psychology, Vol. 12: Handbook of industrial and organizational psychology (pp. 39-53). New York: Wiley.
  • Motowidlo, S. J., ve Van Scotter, J. R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79, 475-480.
  • Motowidlo, S.J., Borman, W.C. ve Schmit, M.J. (1997). A Theory of Individual Difference in Task and Contextual Performance. Human Performance, 10(2), 71-83.
  • Newstrom, J. W. ve Davis, K. (1993). Organizational Behavior. Human Behavior at Work. 9th Edition, McGraw-Hill, New York.
  • Onay, M. (2011). The Effect of Emotional Intelligence and Emotional Labor on Task Performance and Contextual Performance. Ege Academic Review, 11(4), 587-600.
  • Organ, D. ve Hamner, W.C., (1982). Organizational Behavior: An Applied Psychological Approach, Texas, Business PublicationInc. 44 Beğenirbaş, Can Yalçın
  • Oshagbemi, T. (2000). Is Length of Service Related to the Level of Job Satisfaction?. International Journal of Social Economics, 27, 213-226.
  • Ostroff, C. (1992). The Relationship Between Satisfaction, Attitudes, and Performance: An Organizational Level Analysis, Journal of Applied Psychology 77, 963–974.
  • Özdamar, K. (1999). Paket programlar ile istatistiksel veri analizi. Eskişehir: Kaan Kitabevi.
  • Patterson, K.A. (2003). Servant Leadership: A Theoretical Model. Dissertation Abstracts International, 64(2): 3082719.
  • Riverstone. L. (2004). Servant Leadership: A Manifistation of Postmaterialism?. Global Virtue Ethics Review, 5(3), 95.
  • Rode, J. C., (2004). "Job Satisfaction and Life Satisfaction Revisited: A Longitudinal Test of an Integrated Model", Human Relations, 57, 1205-1230.
  • Rosette, D. (2006). The impact of Organizational Values and Performance Management Congruency on Satisfaction and Commitment. Asia Pacific Journal of Human Resources, 44, 7-24.
  • Russell, R.F. ve Stone, A.G. (2002). A Review of Servant Leadership Attributes: Developing a Practical Model. Leadership and Organization Development Journal, 12(3), 145–57.
  • Russell, R. F. (2001). The role of values in servant leadership. Leadership & Organization Development Journal, 22(2).
  • Sendjaya, S., ve Sarros, J. (2002). Servant leadership: Itso rigin, development, and application in organizations. Journal of Leadership and Organizational Studies, 9(2), 57-64.
  • Smith, C. (2005). Servant Leadership: The Leadership Theory of Robert K. Greenleaf, retrieved from http://www.carolsmith.us/downloads/ 640greenleaf.pdf
  • Spears, L. C. (2002). Introduction: Tracing the past, present, and future of servant-leadership. In L. C. Spears & M. Lawrence (Eds.), Focus on leadership: Servant-leadershipforthe 21st century (pp. 1-16). New York: John Wiley&Sons.
  • Spector, P. E., (1997). Job Satisfaction; Application, Assessment, Causes, and Consequences. London, Sage.
  • Stone, A.G., Russell, F.R. ve Patterson, K. (2004). Transformational Versus Servant Leadership: A Difference in Leadership Focus. The Leadership and Organization Development Journal, 25(4), 349–61.
  • Stone, A.G. ve Patterson, K. (2005). The History of Leadership Focus’, Servant Leadership Round table. Available at: http://www.regent.edu/acad/sls/ServantLeadershipRoundtable.
  • Stringer, L. (2006). The link between the quality of the supervisor-employee relations and the level of the employee’s job satisfaction. Public Organization Review, 6(2), 125- 142.
  • Suliman, A.M.T. (2001). Work Performance: Is It One Thing or Many Things? The Multidimensionality of Performance in a Middle Eastern Context. International Journal of Human Resource Management, 12(6), 1049- 1061.
  • Suliman, A.M.T. (2007). Links between Justice, Satisfaction and Performance in the Workplace: A Survey in the UAB and Arabic Context. Journal of Management Development, 26(4), 294-311.
  • Tabachnick, B.G. ve Fidell, L.S. (2013). Using multivariate statistics (Sixth edition). United States: Pearson Education.
  • Tabak, A., Şeşen, H. ve Öz, T. (2012). Liderlikte Güncel Yaklaşımlar ve Uygulamada Kullanılabilecek Ölçekler, Detay Yayıncılık, Ankara.
  • Taşlıyan, M., (2007). Turizm ve Seyahat Sektöründe Çalışanların İş Tatmini ile Müşterilerin Memnuniyeti Arasındaki ilişki: Kahramanmaraş’ta Bir Alan Çalışması. Selçuk Üniversitesi Karaman i.i.B.F. Dergisi, 12.
  • Thompson, C.H. (2003). The Public School Super intendent and Servant Leadership. Dissertation Abstracts International, 66(9): 3190501
  • Tsoukas, H., ve Knudsen, C. (2003). Introduction: The need for meta-theoretical reflection. In Tsoukas&Knudsen (Eds.), The Oxford handbook of organization theory. Oxford, UK: Oxford University Press.
  • Vroom, H. V. (1964). The Determination of Job Satisfaction Work and Motivation. New York: John Wiley and Sons.
  • Viswesvaran, C. ve Ones, D. S. (2000). Perspectives on Models of Job Performance. International Journal of Selection and Assessment, 8(4), 216-226.
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Ayrıntılar

Birincil Dil Türkçe
Konular Sosyal
Bölüm Araştırma Makalesi
Yazarlar

Memduh BEGENİRBAŞ Bu kişi benim
MİLLİ SAVUNMA ÜNİVERSİTESİ, KARA HARP OKULU
0000-0003-0917-0973
Türkiye


Rukiye CAN YALÇIN Bu kişi benim
MİLLİ SAVUNMA ÜNİVERSİTESİ, KARA HARP OKULU
Türkiye

Yayımlanma Tarihi 30 Haziran 2020
Yayınlandığı Sayı Yıl 2020, Cilt 30, Sayı 1

Kaynak Göster

APA Begenirbaş, M. & Can Yalçın, R. (2020). HİZMET ÇALIŞANLARININ İŞ TATMİNİ VE PERFORMANSI LİDERLİK ALGILAMALARINDAN ETKİLENİR Mİ? HİZMETKÂR LİDERLİK ÖRNEĞİ . Kara Harp Okulu Bilim Dergisi , 30 (1) , 25-49 . Retrieved from https://dergipark.org.tr/tr/pub/khobilim/issue/55353/759332