Araştırma Makalesi
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The Role of Emotional Intelligence in Conflict Management: A Research on Academicians

Yıl 2020, Cilt 30, Sayı 1, 111 - 139, 30.06.2020

Öz

Nowadays, organizations confront conflict due to psychological, economic and personal reasons. Although the conflict in organizations is considered negative, it can sometimes be turned into an opportunity by people with high emotional intelligence. In fact, conflict can create a competitive advantage for organizations. Emotional intelligence competency is significant for organizational purposes in order to manage these conflicts and to direct them towards corporate goals. It is extremely significant to develop conflict management competencies for teams within the organization. The main aim of the research is to reveal the relationship between academicians' conflict management strategies and their emotional intelligence competencies. The emotional intelligence of the individual is considered to affect inter-individual conflict. The study aimed to reveal the relationship between the emotional intelligence competencies of academicians and their conflict management strategies and how their emotional intelligence competencies affect their conflict management strategies. Qualitative research method was used in the study. Six departments under the Commercial Sciences Faculty of a foundation university in Ankara were included in the study. These departments are (1) Tourism And Hotel Management, (2) Accounting And Financial Management, (3) Management Information Systems, (4) Banking, (5) Insurance And Risk Management, (6) International Trade. An interview was conducted with the academicians determined by the purposive sample and it was found that there is a close relationship between the emotional intelligence competencies of the academicians and their conflict management strategies. Accordingly,it was found that the emotional intelligence competencies and conflict management strategies had relation with persuasion, management skill, communication and decision making.

Kaynakça

  • Abul, A. (2015). Sosyal Zekâ Düzeyi ve Algılanan İş Yaşam Kalitesi Etkileşimine Yönelik Bir Araştırma, Selçuk Üniversitesi Sosyal Bilimler Enstitüsü, Yüksek Lisans Tezi.
  • Ahmad, S. Bangash, H. ve Khan, S. (2009). Emotİonal Intellİgence and Gender Differences, Sarhad J. Agric, Vol.25, No.1.
  • Ahmed, Z. Sabir, S. Rehman, Z. Khosa, M.ve Khan, A. (2016). The Impact of Emotional Intelligence on Employee’s Performance in Public and Private Higher Educational Institutions of Pakistan. Journal of Business and Management. Volume 18, Issue 11, PP 63-71.
  • Ashton-James, E.C. ve Ashkanasy, N.M. (2008). Affective Events Theory: A Strategic Perspective, Research on Emotion on Organizations, Volume 4: Emotions, Ethics, and Decision-Making (pp.1-34) Bingley, UK: Emerald Group Publishing/JAI Press.
  • Baron, A.R. (1990). Environmentally Induced Positive Affect: Its Impact on Self-Efficacy, Task Performance, Negotiation, and Conflic, Journal of Applied Social Psychology, 20, 5, pp. 368-384.
  • Başoğul, C. Ve Özgür, G. (2016). Role of Emotional Intelligence in Conflict Management Strategies of Nurses. Asian Nursing Research. 1-6.
  • Baştürkçü, B. (2016). İş Yaşamında Çalışanların Duygusal Zekâ Yeterliliklerinin Kişilerarası Sorun Çözme Becerilerine Etkisi, Dokuz Eylül Üniversitesi, Yüksek Lisans Tezi.
  • Carmeli, A. Mckay, S. A. ve Kaufman, C.J. (2013). Emotional Intelligence and Creativity: The Mediating Role of Generosity and Vigor , The Journal of Creative Behavior, Vol. 48, Iss. 4, pp. 290–309.
  • Chen, G. ve Tjosvold, D. (2002). Asia Pacific Journal of Management, 19(4), 557–572.
  • Cheng, W. W. Hung C. L. ve Chien Y.C. (2011). Types of Competitive Advantage and Analysis. International Journal of Business and Management. Vol. 6, No. 5.
  • Dreu, C. (2008). The Virtue and Vice of Workplace Conflict: Food for (Pessimistic) Thought, Journal of Organizational Behavior, 29, 5–18.
  • Flanagan, T.A. ve Runde, C.E. (2008). Hidden Potential Embracing Conflict Can Pay Off for Teams. Leadership in Action, Volume 28, Number 2.
  • Gardner, L.W. Karam, P.E. Tribble, L.L. Cogliser, C.C. (2018). The Missing Link? Implications of Internal, External, and Relational Attribution Combinations For Leader- Member Exchange, Relationship Work, Self-Work, and Conflict, Journal of Organizational Behavior, doi:10.1002/job.2349.
  • Gazioğlu, G. (2008). The Effects of Peace and Conflict Resolution Education on Emotional Intelligence, Self-Concept and Conflict Resolution Skills. Boğaziçi University. Master Thesis.
  • Goleman, D. (1998). Working With Emotional Intelligence. Book Review,s. 1-7.
  • Goleman, D.(2000). An EI-Based Theory of Performance From The Book The Emotionally Intelligent Workplace, Consortium for Research on Emotional Intelligence in Organizations, Chapter three.
  • Gürsoy, A. (2020). Yenilik Yönetiminde Yöneticilerin Duygusal Zekâ Yetenekleri, Nobel Yayıncılık, 1. Baskı, s.73-74.
  • Hobfoll, E.S. Halbesleben, J. Neveu, P.J. ve Westman, M. (2017). Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences. Annu. Rev. Organ. Psychol. Organ. Behav. 5:103–28.
  • Ingram, E. A. Peake,W. Stewart H.W. ve WatsonE.W. (2014). Emotional Intelligence, Interpersonal process Effectiveness and Entrepreneurial Performance. Academy of Management Proceedings,1.
  • Jordan, J.P. ve Troth, C.A. (2002). Emotional Intelligence and Conflict Resolution: Implications for Human Resource Development, Advances in Developing Human Resources Vol. 4, No. 1, 62-79.
  • Kahraman, N. Ve Hiçdurmaz, D. (2016). Identifying emotional intelligence skills of Turkish clinical nurses according to sociodemographic and professional variables, Journal of Clinical Nursing, 25, 1006–1015.
  • Kalaiarasi, V. Amaravathi, M. ve Soniya, T. (2014). Emotional Intelligence and Organizational Performance. Journal of Exclusive Management Science. Vol 3 Issue 12.
  • Katz, N. H., & Flynn, L. T. (2013). Understanding Conflict Management Systems and Strategies in the Workplace: A Pilot Study. Conflict Resolution Quarterly, 30(4), 393–410.
  • Koçel, T. (2018). İşletme Yöneticiliği, Organizasyonlarda Çatışmalar ve Yönetimi, Beta Yayıncılık, Genişletilmiş 17.Baskı, s.661-675.
  • Kong, F. Zhao, J. ve You, X. (2012). Trait emotional intelligence and mental distress: The mediating role of positive and negative affect, International Journal of Psychology, 47 (6), 460–466.
  • Mahdinezhad, M. Shahhosseini, M. Kotamjani, S.S. Bin, W.K. ve Hashim, E. (2017). Emotional Intelligence and Job Performance: A Study among Malaysian Administrators. International Journal of Academic Research in Business and Social Sciences Vol. 7, No. 6.
  • Maniago, D.J. ve Alamri, M. (2019). Emotional Intelligence and Conflict Management Styles of Faculty Members Teaching Nursing and Other Allied Health Programs, Majmaah Journal of Health Sciences ,Vol. 7, Issue 2.
  • McFarland, W. P. (1992). Counselors Teaching Peaceful Conflict Resolution. Journal of Counseling & Development, 71(1), 18–21.
  • Mohamed, R.F. ve Yousef, R.H. (2014). Emotional Intelligence and Conflict Management Styles among Nurse Managers at Assiut University Hospitals, Journal of Education and Practice, Vol.5, No.5.
  • Mukundan, S. ve Zakkariya, K.A (2013). Emotional intelligence as a determinant of conflict style adoption of managers: a theoretical perspective, International Journal of Social Science & Interdisciplinary Research, Vol.2 (2).
  • Ngari, M. J. ve Agusioma, L. N. (2013). Influence Of Employee Relations On Organization Performance Of Private Universities In Kenya. International Journal of Innovative Research&Studies. Vol 2, Issue 8. 134 Karamanlıoğlu, Şenkul, Sığrı
  • Onay, M. Ve Uğur, B. (2011). Sağlıktaki Memnuniyetin Sessiz Sihri: “Duygusal Zekâ”. Organizasyon ve Yönetim Bilimleri Dergisi. Cilt 3, Sayı 2.
  • Özdemir, A., Kösecik, M., ve Kök, S. B.(2009). The Relationship Between Emotional Intelligence Dimensions And Conflict Management Strategies Of Academics In Selected Turkish Universities. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi, (23).
  • Pandey, S. Sajjanapu, S. ve Sangwan, G. (2015). Study on Effect of Emotional Intelligence on Conflict Resolution Style. Indian Journal of Science and Technology, Vol 8(S6), 71–81.
  • Parker, C. (2015). Practicing Conflict Resolution and Cultural Responsiveness within Interdisciplinary Contexts: A Study of Community Service Practitioners. Conflict Resolution Quarterly, 32(3), 325–357.
  • Pierce, D.B. ve White, E.R. (2006). Resource context contestability and emergent social structure: an empirical investigation of an evolutionary theory. Journal of Organizational Behavior. 27(2), 221–239.
  • Pondy, R. L. (1967). Organizational Conflict: Concepts and Models, Administrative Science Quarterly, Vol. 12, No. 2, pp. 296-320.
  • Pooya, A. Barfoei, R.H. Kargozar, N. ve Maleki, F. (2013). Relationship between Emotional Intelligence and Conflict Management Strategies, Research Journal of Recent Sciences, Vol. 2(7), 37-42.
  • Qualter, P. Gardner, J.K. ve Whiteley, E.H. (2007). Emotional Intelligence: Review of Research and Educational Implications, Pastoral Care in Education, 25 (1),11-20.
  • Rahim, A.M. ve Psenicka, C. (2002). A Model of Emotional Intelligence and Conflict Management Strategies: A Study in Seven Countries. The International Journal of Organizational Analysis, Vol. 10, No. 4, pp. 302-326.
  • Salovey, P. ve Grewal, D. (2005). The Science of Emotional Intelligence. Current Directions in Psychological Science, Volume 14—Number 6.
  • Salovey, P. ve Mayer, D.J. (1990). Emotional Intelligence, Sagepub, Volume: 9 Issue: 3, Page(s): 185-211.
  • Schaffer, D. R. ve Schaffer, A. M. (2005). Emotional Intelligence Abilities, Personality and Workplace Performance. Academy of Management Proceedings.(1).M1.M6.
  • Shahhosseini, M. Silong, D.A. Ismaill, A.I. ve Uli, N.J. (2012). The Role of Emotional Intelligence on Job Performance, International Journal of Business and Social Science, Vol. 3 No. 21.
  • Sheng, Yu C. Sardessai, M.R. Lu, J. Ve Zhao, H.J. (2006). Relationship of Emotional Intelligence with Conflict Management Styles: An Empirical Study in China, International Journal of Management and Enterprise Development, Vol. 3, No1/2.
  • Sığrı, Ü. (2018). Nitel Araştırma Yöntemleri, Beta Yayıncılık,1.Baskı,s.276-309, 314-363.
  • Thakore, D. (2013). Conflict and Conflict Management, Journal of Business and Management, Volume 8, Issue 6, PP 07-16
  • Tunçel, Ö. Ve Taslak, S. (2016). Postmodern Örgütlerde Güncel Davranışsal Konular, Beta Yayıncılık,1. Baskı, s.397-421.
  • Uzochukwu, C.O. Orogbu, O.L. ve Chidiebere, M.O. (2016). Emotional Intelligence and Conflict Management in Selected Universities in South East Zone of Nigeria, Greener Journal of Business and Management Studies, Vol. 6 (3), pp. 077-093.
  • Wall Jr, James A., and Ronda Roberts Callister. "Conflict and its management.", Journal of management 21.3 (1995): 515-558.
  • Weiss, M.H. ve Cropanzano, R. (1996). Affective Events Theory: a Theoretical Discussion of the Structure, Causes and Consequences of Affective Experiences at Work. Research in Organizational Behavior, Volume 18, pages 1-74.
  • Yang, J. ve Mossholder, W.K. (2004). Decoupling task and relationship conflict: the role of intragroup emotional processing, Journal of Organizational Behavior 25, 589–605.
  • Yaşlıoğlu, M.M. Pekdemir, I. ve Toplu, D. (2013). Duygusal Zekâ ve Çatışma Yönetimi Yöntemleri Arasındaki İlişki ve Bu İlişkide Lider Üye Etkileşiminin Rolü, Yönetim Bilimleri Dergisi, Cilt: 11, Sayı: 22, ss. 191-220.
  • Yazdanifard, R. (2012). The Difference of Conflict Management Styles and Conflict Resolution in Workplace, Business & Entrepreneurship Journal, Vol.1, No.1, 141-155.
  • Yıldırım, A. ve Şimşek, H. (2016). Sosyal Bilimlerde Nitel araştırma Yöntemleri, Seçkin Yayınevi, Genişletilmiş 10. Baskı.
  • Yılmaz, Ö. (2016). Örgütsel Çatışma Yönetiminde Örgütsel Vatandaşlık Davranışının Rolüne İlişkin Bir Araştırma, Dokuz Eylül Üniversitesi Doktora Tezi.
  • Yürür, Ş. (2011). Öğrenilmiş Güçlülük, Kıdem ve Medeni Durumun Duygusal Tükenmedeki Rolü: Kaynakların Korunması Teorisi Kapsamında Bir Analiz, Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, Cilt: 25, Sayı: 1.
  • Zhang, S. J., Chen, Y. Q., & Sun, H. (2015). Emotional intelligence, conflict management styles, and innovation performance. International Journal of Conflict Management, 26(4), 450–478.

ÇATIŞMA YÖNETİMİNDE DUYGUSAL ZEKÂNIN ROLÜ: AKADEMİSYENLER ÜZERİNE BİR ARAŞTIRMA

Yıl 2020, Cilt 30, Sayı 1, 111 - 139, 30.06.2020

Öz

Günümüzde örgütler psikolojik, ekonomik ve kişisel nedenlerden dolayı çatışma ile karşı karşıyadır. Örgütlerdeki çatışma olumsuz olarak görülse de, bazen duygusal zekâsı yüksek olan çalışanlar tarafından bir fırsata dönüştürülebilir. Aslında çatışma, örgütler için rekabet avantajı yaratabilir. Örgütsel amaçlar için çatışmaları yönetmek ve onları kurumsal hedeflere yönlendirmek için duygusal zekâ yeterlilikleri önemlidir. İşletmedeki ekipler için de çatışma yönetimi yeterliliklerinin geliştirilmesi son derece önemlidir. Bu kapsamda araştırmanın temel amacı akademisyenlerin çatışma yönetimi stratejileri ile duygusal zekâ yeterlilikleri arasındaki ilişkiyi ortaya koymaktır. Bireyin duygusal zekâsının bireyler arası çatışmayı etkilediği düşünülmektedir. Bu nedenle çalışmada akademisyenlerin duygusal zekâ yeterlilikleri ile çatışma yönetimi stratejileri arasında nasıl bir ilişki olduğu ve duygusal yeterliliklerinin çatışma yönetimi stratejilerini nasıl etkilediği incelenmiştir. Çalışmada nitel araştırma yöntemi kullanılmış ve Ankara’daki bir vakıf üniversitenin Ticari Bilimler Fakültesi altındaki altı bölüm dâhil edilmiştir. Bu bölümler (1) Turizm ve Otelcilik, (2) ) Muhasebe ve Finansal Yönetim, (3) Yönetim Bilişim Sistemleri, (4) Bankacılık, (5) Sigortacılık ve Risk Yönetimi, (6) Uluslararası Ticarettir. Amaçlı örneklem ile belirlenen akademisyenlere mülakat yapılmış ve elde edilen bulgular sonucunda akademisyenlerin duygusal yeterlilikleri ile çatışma yönetimi stratejileri arasında yakından bir ilişki olduğu görülmüş ve duygusal zekâ yeterlilikleri ile çatışma yönetimi stratejilerinden ikna etme, yönetme becerisi, iletişim ve karar verme ile ilişkisi olduğu ortaya çıkmıştır.

Kaynakça

  • Abul, A. (2015). Sosyal Zekâ Düzeyi ve Algılanan İş Yaşam Kalitesi Etkileşimine Yönelik Bir Araştırma, Selçuk Üniversitesi Sosyal Bilimler Enstitüsü, Yüksek Lisans Tezi.
  • Ahmad, S. Bangash, H. ve Khan, S. (2009). Emotİonal Intellİgence and Gender Differences, Sarhad J. Agric, Vol.25, No.1.
  • Ahmed, Z. Sabir, S. Rehman, Z. Khosa, M.ve Khan, A. (2016). The Impact of Emotional Intelligence on Employee’s Performance in Public and Private Higher Educational Institutions of Pakistan. Journal of Business and Management. Volume 18, Issue 11, PP 63-71.
  • Ashton-James, E.C. ve Ashkanasy, N.M. (2008). Affective Events Theory: A Strategic Perspective, Research on Emotion on Organizations, Volume 4: Emotions, Ethics, and Decision-Making (pp.1-34) Bingley, UK: Emerald Group Publishing/JAI Press.
  • Baron, A.R. (1990). Environmentally Induced Positive Affect: Its Impact on Self-Efficacy, Task Performance, Negotiation, and Conflic, Journal of Applied Social Psychology, 20, 5, pp. 368-384.
  • Başoğul, C. Ve Özgür, G. (2016). Role of Emotional Intelligence in Conflict Management Strategies of Nurses. Asian Nursing Research. 1-6.
  • Baştürkçü, B. (2016). İş Yaşamında Çalışanların Duygusal Zekâ Yeterliliklerinin Kişilerarası Sorun Çözme Becerilerine Etkisi, Dokuz Eylül Üniversitesi, Yüksek Lisans Tezi.
  • Carmeli, A. Mckay, S. A. ve Kaufman, C.J. (2013). Emotional Intelligence and Creativity: The Mediating Role of Generosity and Vigor , The Journal of Creative Behavior, Vol. 48, Iss. 4, pp. 290–309.
  • Chen, G. ve Tjosvold, D. (2002). Asia Pacific Journal of Management, 19(4), 557–572.
  • Cheng, W. W. Hung C. L. ve Chien Y.C. (2011). Types of Competitive Advantage and Analysis. International Journal of Business and Management. Vol. 6, No. 5.
  • Dreu, C. (2008). The Virtue and Vice of Workplace Conflict: Food for (Pessimistic) Thought, Journal of Organizational Behavior, 29, 5–18.
  • Flanagan, T.A. ve Runde, C.E. (2008). Hidden Potential Embracing Conflict Can Pay Off for Teams. Leadership in Action, Volume 28, Number 2.
  • Gardner, L.W. Karam, P.E. Tribble, L.L. Cogliser, C.C. (2018). The Missing Link? Implications of Internal, External, and Relational Attribution Combinations For Leader- Member Exchange, Relationship Work, Self-Work, and Conflict, Journal of Organizational Behavior, doi:10.1002/job.2349.
  • Gazioğlu, G. (2008). The Effects of Peace and Conflict Resolution Education on Emotional Intelligence, Self-Concept and Conflict Resolution Skills. Boğaziçi University. Master Thesis.
  • Goleman, D. (1998). Working With Emotional Intelligence. Book Review,s. 1-7.
  • Goleman, D.(2000). An EI-Based Theory of Performance From The Book The Emotionally Intelligent Workplace, Consortium for Research on Emotional Intelligence in Organizations, Chapter three.
  • Gürsoy, A. (2020). Yenilik Yönetiminde Yöneticilerin Duygusal Zekâ Yetenekleri, Nobel Yayıncılık, 1. Baskı, s.73-74.
  • Hobfoll, E.S. Halbesleben, J. Neveu, P.J. ve Westman, M. (2017). Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences. Annu. Rev. Organ. Psychol. Organ. Behav. 5:103–28.
  • Ingram, E. A. Peake,W. Stewart H.W. ve WatsonE.W. (2014). Emotional Intelligence, Interpersonal process Effectiveness and Entrepreneurial Performance. Academy of Management Proceedings,1.
  • Jordan, J.P. ve Troth, C.A. (2002). Emotional Intelligence and Conflict Resolution: Implications for Human Resource Development, Advances in Developing Human Resources Vol. 4, No. 1, 62-79.
  • Kahraman, N. Ve Hiçdurmaz, D. (2016). Identifying emotional intelligence skills of Turkish clinical nurses according to sociodemographic and professional variables, Journal of Clinical Nursing, 25, 1006–1015.
  • Kalaiarasi, V. Amaravathi, M. ve Soniya, T. (2014). Emotional Intelligence and Organizational Performance. Journal of Exclusive Management Science. Vol 3 Issue 12.
  • Katz, N. H., & Flynn, L. T. (2013). Understanding Conflict Management Systems and Strategies in the Workplace: A Pilot Study. Conflict Resolution Quarterly, 30(4), 393–410.
  • Koçel, T. (2018). İşletme Yöneticiliği, Organizasyonlarda Çatışmalar ve Yönetimi, Beta Yayıncılık, Genişletilmiş 17.Baskı, s.661-675.
  • Kong, F. Zhao, J. ve You, X. (2012). Trait emotional intelligence and mental distress: The mediating role of positive and negative affect, International Journal of Psychology, 47 (6), 460–466.
  • Mahdinezhad, M. Shahhosseini, M. Kotamjani, S.S. Bin, W.K. ve Hashim, E. (2017). Emotional Intelligence and Job Performance: A Study among Malaysian Administrators. International Journal of Academic Research in Business and Social Sciences Vol. 7, No. 6.
  • Maniago, D.J. ve Alamri, M. (2019). Emotional Intelligence and Conflict Management Styles of Faculty Members Teaching Nursing and Other Allied Health Programs, Majmaah Journal of Health Sciences ,Vol. 7, Issue 2.
  • McFarland, W. P. (1992). Counselors Teaching Peaceful Conflict Resolution. Journal of Counseling & Development, 71(1), 18–21.
  • Mohamed, R.F. ve Yousef, R.H. (2014). Emotional Intelligence and Conflict Management Styles among Nurse Managers at Assiut University Hospitals, Journal of Education and Practice, Vol.5, No.5.
  • Mukundan, S. ve Zakkariya, K.A (2013). Emotional intelligence as a determinant of conflict style adoption of managers: a theoretical perspective, International Journal of Social Science & Interdisciplinary Research, Vol.2 (2).
  • Ngari, M. J. ve Agusioma, L. N. (2013). Influence Of Employee Relations On Organization Performance Of Private Universities In Kenya. International Journal of Innovative Research&Studies. Vol 2, Issue 8. 134 Karamanlıoğlu, Şenkul, Sığrı
  • Onay, M. Ve Uğur, B. (2011). Sağlıktaki Memnuniyetin Sessiz Sihri: “Duygusal Zekâ”. Organizasyon ve Yönetim Bilimleri Dergisi. Cilt 3, Sayı 2.
  • Özdemir, A., Kösecik, M., ve Kök, S. B.(2009). The Relationship Between Emotional Intelligence Dimensions And Conflict Management Strategies Of Academics In Selected Turkish Universities. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi, (23).
  • Pandey, S. Sajjanapu, S. ve Sangwan, G. (2015). Study on Effect of Emotional Intelligence on Conflict Resolution Style. Indian Journal of Science and Technology, Vol 8(S6), 71–81.
  • Parker, C. (2015). Practicing Conflict Resolution and Cultural Responsiveness within Interdisciplinary Contexts: A Study of Community Service Practitioners. Conflict Resolution Quarterly, 32(3), 325–357.
  • Pierce, D.B. ve White, E.R. (2006). Resource context contestability and emergent social structure: an empirical investigation of an evolutionary theory. Journal of Organizational Behavior. 27(2), 221–239.
  • Pondy, R. L. (1967). Organizational Conflict: Concepts and Models, Administrative Science Quarterly, Vol. 12, No. 2, pp. 296-320.
  • Pooya, A. Barfoei, R.H. Kargozar, N. ve Maleki, F. (2013). Relationship between Emotional Intelligence and Conflict Management Strategies, Research Journal of Recent Sciences, Vol. 2(7), 37-42.
  • Qualter, P. Gardner, J.K. ve Whiteley, E.H. (2007). Emotional Intelligence: Review of Research and Educational Implications, Pastoral Care in Education, 25 (1),11-20.
  • Rahim, A.M. ve Psenicka, C. (2002). A Model of Emotional Intelligence and Conflict Management Strategies: A Study in Seven Countries. The International Journal of Organizational Analysis, Vol. 10, No. 4, pp. 302-326.
  • Salovey, P. ve Grewal, D. (2005). The Science of Emotional Intelligence. Current Directions in Psychological Science, Volume 14—Number 6.
  • Salovey, P. ve Mayer, D.J. (1990). Emotional Intelligence, Sagepub, Volume: 9 Issue: 3, Page(s): 185-211.
  • Schaffer, D. R. ve Schaffer, A. M. (2005). Emotional Intelligence Abilities, Personality and Workplace Performance. Academy of Management Proceedings.(1).M1.M6.
  • Shahhosseini, M. Silong, D.A. Ismaill, A.I. ve Uli, N.J. (2012). The Role of Emotional Intelligence on Job Performance, International Journal of Business and Social Science, Vol. 3 No. 21.
  • Sheng, Yu C. Sardessai, M.R. Lu, J. Ve Zhao, H.J. (2006). Relationship of Emotional Intelligence with Conflict Management Styles: An Empirical Study in China, International Journal of Management and Enterprise Development, Vol. 3, No1/2.
  • Sığrı, Ü. (2018). Nitel Araştırma Yöntemleri, Beta Yayıncılık,1.Baskı,s.276-309, 314-363.
  • Thakore, D. (2013). Conflict and Conflict Management, Journal of Business and Management, Volume 8, Issue 6, PP 07-16
  • Tunçel, Ö. Ve Taslak, S. (2016). Postmodern Örgütlerde Güncel Davranışsal Konular, Beta Yayıncılık,1. Baskı, s.397-421.
  • Uzochukwu, C.O. Orogbu, O.L. ve Chidiebere, M.O. (2016). Emotional Intelligence and Conflict Management in Selected Universities in South East Zone of Nigeria, Greener Journal of Business and Management Studies, Vol. 6 (3), pp. 077-093.
  • Wall Jr, James A., and Ronda Roberts Callister. "Conflict and its management.", Journal of management 21.3 (1995): 515-558.
  • Weiss, M.H. ve Cropanzano, R. (1996). Affective Events Theory: a Theoretical Discussion of the Structure, Causes and Consequences of Affective Experiences at Work. Research in Organizational Behavior, Volume 18, pages 1-74.
  • Yang, J. ve Mossholder, W.K. (2004). Decoupling task and relationship conflict: the role of intragroup emotional processing, Journal of Organizational Behavior 25, 589–605.
  • Yaşlıoğlu, M.M. Pekdemir, I. ve Toplu, D. (2013). Duygusal Zekâ ve Çatışma Yönetimi Yöntemleri Arasındaki İlişki ve Bu İlişkide Lider Üye Etkileşiminin Rolü, Yönetim Bilimleri Dergisi, Cilt: 11, Sayı: 22, ss. 191-220.
  • Yazdanifard, R. (2012). The Difference of Conflict Management Styles and Conflict Resolution in Workplace, Business & Entrepreneurship Journal, Vol.1, No.1, 141-155.
  • Yıldırım, A. ve Şimşek, H. (2016). Sosyal Bilimlerde Nitel araştırma Yöntemleri, Seçkin Yayınevi, Genişletilmiş 10. Baskı.
  • Yılmaz, Ö. (2016). Örgütsel Çatışma Yönetiminde Örgütsel Vatandaşlık Davranışının Rolüne İlişkin Bir Araştırma, Dokuz Eylül Üniversitesi Doktora Tezi.
  • Yürür, Ş. (2011). Öğrenilmiş Güçlülük, Kıdem ve Medeni Durumun Duygusal Tükenmedeki Rolü: Kaynakların Korunması Teorisi Kapsamında Bir Analiz, Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, Cilt: 25, Sayı: 1.
  • Zhang, S. J., Chen, Y. Q., & Sun, H. (2015). Emotional intelligence, conflict management styles, and innovation performance. International Journal of Conflict Management, 26(4), 450–478.

Ayrıntılar

Birincil Dil Türkçe
Konular Sosyal
Bölüm Araştırma Makalesi
Yazarlar

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Türkiye


Gülten ŞENKUL Bu kişi benim
BAŞKENT ÜNİVERSİTESİ
0000-0003-0775-318X
Türkiye


Ünsal SIĞRI Bu kişi benim
OSTİM TEKNİK ÜNİVERSİTESİ
Türkiye

Yayımlanma Tarihi 30 Haziran 2020
Yayınlandığı Sayı Yıl 2020, Cilt 30, Sayı 1

Kaynak Göster

APA Karamanlıoğlu, A. U. , Şenkul, G. & Sığrı, Ü. (2020). ÇATIŞMA YÖNETİMİNDE DUYGUSAL ZEKÂNIN ROLÜ: AKADEMİSYENLER ÜZERİNE BİR ARAŞTIRMA . Kara Harp Okulu Bilim Dergisi , 30 (1) , 111-139 . Retrieved from https://dergipark.org.tr/tr/pub/khobilim/issue/55353/759370