Kamu ve Özel Hastanelerde Tedavi Gören Hastaların Sağlıkta Hizmet Kalitesine İlişkin Algılamaları

Yıl 2011, Cilt: 1 Sayı: 2, 1 - 26, 01.12.2011

İsmail Bakan Burcu Erşahan İlker Kefe Murat Bayat

Öz

Bu çalışmanın amacı; hastaların hastaneye geliş şekli, gelme sıklığı, gelme nedeni ve hastaneyi tercih etme durumları ile hizmet kalitesi değişkenleri arasında algı farklılıklarının olup olmadığını ortaya çıkartmaktır. Araştırmanın örneklemini, Kahramanmaraş’ta bulunan özel ve kamu hastaneleri hastaları oluşturmaktadır. Buradaki hastalara, demografik bilgiler ve hizmet kalitesi değişkenlerini içeren önermelerin yer aldığı bir anket sunulmuştur. Elde edilen veriler, SPSS programı uygulanarak, yüzde analizi ve ANOVA testine tabi tutulmuştur. Analizler sonucunda, hastaların demografik özellikleri ile hizmet kalitesi değişkenleri arasında bir algı farklılığı oluşmazken, hastaneye gelme sıklığı, hastaneyi seçme nedeni, başkalarına tercih etme durumunun algı farklılığına neden olduğu bulgularına ulaşılmıştır

Anahtar Kelimeler

Kalite, Hizmet Kalitesi, Sağlıkta Hizmet Kalitesi, Sağlıkta

Kaynakça

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