Nursing Care Perceptions of the Patients in The Chest Diseases Inpatient Clinic

Abstract

Aim: Nursing care constitutes an important element of healthcare provider and patient satisfaction because the nature of the service provided requires intense and close communication with patients. In this study, the goals were to determine patient satisfaction and the effects of patient factors contributing to it inpatients in a chest disease clinic. Material and Method: Our descriptive and cross-sectional study included the patients who had been hospitalized in our clinic. Details about the patients have been recorded through one-on-one interviews using the “Patient Information Form” and “Patient’s Perception of Nursing Care Scale”. The relevance between patients’ socioeconomic status and nursing care perception has been investigated. Results: Eighty-six patients treated as inpatients in our Chest Diseases Clinic between March and May 2021 were included. The mean age was 67.4±12.5 years, with 59.3% male and 40.7% female. The average hospital stay was 6.4±5.9 days. No significant relationship was found between age, sex, and patient satisfaction (p=0.230 and p=0.350). However, higher education levels were linked to lower satisfaction (p=0.020). Overall, patient satisfaction was higher than the general average. Conclusion: While the level of satisfaction with nursing is generally independent of age and gender; it is directly related to the level of education and the level of expectation from health care. Patients' satisfaction level can be increased with an approach, communication and care services appropriate to patient characteristics.

Keywords

• Nursing care
• patient satisfaction
• health care

Kaynakça

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